Not sure where you get that from - ordered on November 29th and scheduled for fabrication the same day, raws arrived on the 5th of December and fabrication started, and it was shipped on the 19th of December. Which is what it says on the updates? Obviously once it goes to customs that's the last we see of it and it is 100% out of our hands...otherwise we could change the contents of the parcel:) On the 26th of December we submitted modified documentation to customs following a request we received from them (not shown on the order status), they provided updated tracking info a few days later, and we updated your order with that. We re-updated your order today to ensure you received your tracking number.

I'm really not trying to mock, but I'm quite unsure as to why you're not getting any of our emails and why you're seeing old data. I've PM'd you screenshots from the backend as well as screenshots of the support team's reply to both of your tickets from nearly an hour ago.

It could be a cached page - also, gmail is definitely marking system emails as spam, can you please double-check your spam folder for me? On the support side, it's just after 8pm here, and there's only 2 people on the after-hours support team (across the group of companies), so you'll have to give them a little bit to respond:) I'm sure the automated reply with your ticket number says that it can take up to two working days to respond?

Apologies - I've re-added it and re-emailed it from the system, check now?

Practically speaking, it depends entirely on import customs on the receiving end. I've never had it take 3 months, and I've had it as fast as 3 weeks to the UK, so it's hard to predict. I'll re-update your order in a moment and pm you your tracking details:)

Look - your account was just created, and given the prevalence of trolls we've had in this thread I'm not going to play Bitcoin Police Interrogation Chamber^tm and explain our processes (over and over again). Suffice it to say that we don't get tracking information back from customs in the order we provide it, nor are the pre-cleared parcels processed in the order they're received, so that should give you a clue to answer your question.

If you're an existing client, then feel free to let us know your order number. If you've got a pre-sales question, feel free to ask.

I'm sorry - I didn't catch your order number?

You can also just login and check the latest order update online...?

I'll give them a call and check what's potting with your order:) We did dump a pretty large number of parcels on them, so it's possible that they're just struggling to get through the backlog. I did a random check of a few orders in the 600-700 range - there are a bunch tracking (624, 626, 656, 661, 676, 700) and some that aren't, so that seems to support my theory.

Yours was sent to you first thing this morning - check your spam folder in case it's there? If not, we've moved to a ticketing system, so please email info@openrigs.com or use the enquiry form on the website, and someone will be able to provide you with your tracking information manually.

Heya - what's your order number?

My first transaction with dreamliner went smoothly. I did a repeat transaction a few days ago (Jan 2nd) - sent 0.2434 BTC to her, and am still waiting for my iTunes vouchers. That having been said, she hasn't been on IRC or bitcointalk since Jan 2nd, so maybe she's just tied up. I won't go for the knee-jerk negative trust rating - let's just give her a couple of days:)

That's fair enough - I should've been more thorough in checking to see whose orders hadn't been updated.

For the new product pics I had some 30cm XL and some 15cm unpowered 1x to 1x risers daisy chained to powered 1x to 16x risers to demonstrate that both work:)

Yours was held at customs because of the dispute, I phoned on Monday and asked them to release it - they may not have sent it to the branch yet, or they've sent it to the branch and the branch is just a little overwhelmed with all the parcels they need to process:) I'll give them both a courtesy call on Monday to remind them about it.

I actually didn't realise today is Saturday when I replied to you. I'm only going to be back at the office on Monday morning - BUT I may go in this afternoon as three of the rigs on the farm are dead and won't boot remotely. If I go in today I'll take  look at my hard copy and send you the tracking number, else first thing Monday morning:)

I'll measure it up for you on Monday and let you know:)

LOL - now I'm starting to feel like I'm selling BFL pre-order slots;) Lemme see on Monday if I can get the parcel returned to us (I'm pretty sure I can) and I'll let you know!

Hah!

Look, I've had to scale up massively to meet demand that I had no idea existed, and I'm still scaling to make sure we can handle future demand. We have awesome new projects (not just open frames) that are being worked on that I want to launch in the 1st quarter of this year. And I'm doing everything in my power to at least make sure that customers are kept in the loop, even if we hit a patch where there's very little to say. But we're human, we're fallible, we're going to screw up. All I can hope is that when we screw up we're able to fix things ourselves or help our customers fix things in the easiest and fastest way possible.

Next up on our list: all OpenRigs email requests are going in to our ticketing system from next week, and the support staff do their product training on Monday, so that will be a load off and should result in an even smoother customer support experience:)

Refunded the full BTC amount that was paid, transaction ID is 568c9d4fdd8d5cb1431f3772f7129d890bd3d89e96bd388a075eeeef1aeb0dc6