Update 3: passed customs and shipped to me, tracking number received 30-Dec-13
However, the tracking number was not found on the website. Not too concerned as it sometimes takes a while to get added.
Don't forget to read the note in the update mail about that:) |
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nothing yet for me
Your order number isn't in the 450-700 bracket:) You'll get yours tomorrow or Thursday once we get the next lot. |
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dude read some posts back he promised over the weekend that Monday he would give out tracking numbers, its almost evening time in South Africa and nobody received any tracking numbers
I haven't said that I've sent them or haven't sent them, I'm waiting for your order number before I respond to anything. Also, I'm not seeing where anyone has stated that they have, or haven't, received them...are you on a different forum to us? |
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I could care less all you are doing is misleading your other customers who are complaining in here as well, you promised today the tracking numbers would go out and still none have.. until I see customers saying they got a tracking number I will continue to call you a scammer!
http://www.youtube.com/watch?v=om7O0MFkmpwAlso, *you're, *would go out today |
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It's Monday how about those tracking numbers like you promised
Has anyone ever told you that you sound like a stuck record? At any rate - let us know your 400-450 order number, you said you would a few days ago, and we're all still waiting. Until then, I won't answer your questions, little troll:) |
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Sneak peak of the results of Saturday's photo shoot (unedited) -  Giorgina horizontal stack  Better overview of the Vitalia and component layout  What it looks like with messy cables in it - still not too bad;)  We also shot new pics for the how-to guide as well...now it's like a LEGO manual! |
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did you get your tracking number?.. remember Mr.Riccardo promised it would be today
Did you find your order number? Remember you promised you'd give it to us a few days back. |
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Funny that nobody has gotten any tracking number.. what the game plan next scammer?
Oh man...was that today?! I was so busy lounging on my yacht that I bought with my ill-gotten PayPal funds I completely forgot! Seriously, though, I'll answer your questions the moment you've provided your order number. |
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did you forget today is Monday?
Little troll...I'm not that forgetful, I know what day it is:) But we're all still waiting for your order number - you said it was between 400 and 450? I've got the system open right now - why not just give us your order number? |
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How about those tracking numbers? almost 2PM in South Africa
How about your order number? It's been several days - are you struggling to find it? |
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same in Canada only the 25th-26th, seems in South Africa they have a very very special Christmas holidays
No, we just have the ability to count working days. As jonoiv pointed out, he received a notification on the 19th (a Thursday). Thus, Friday the 20th was a working day, Monday the 23rd was a working day, Tuesday the 24th was a working day, and Friday the 27th was a working day. As I said, 4 working days between then and now. |
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another complaint in the books
You're a liar spreading FUD, unable to produce their order number. Go take your nonsense elsewhere. |
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Order ID: #661
I want a tracking number please. I was told on the 19th of Dec
"Off it goes! Customs will now do a little x-ray and a paperwork check to make sure all is in order. Once that's done we'll be given tracking numbers, which we'll send on to you within the next couple of days at the most:)"
I still have not got a tracking number after waiting 10 days from the last update! and 30 days from my original order.
As mentioned earlier in this thread - I'll collate and update orders with tracking numbers Monday morning:) PS. Don't forget that with the Christmas holidays customs has only had 4 working days since we sent the last lot to them |
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Glad af_newbie got situated ..I think there was some miscommunication but wtf is going on with this guy! --->>> skyisthelimit !
Looks like he was part of the FUD brigade!
One of the reasons i chose to go with openrigs is because i saw how well he was communicating on here and reddit... lets not beat him up when the news is not in our favor.
That said can you check on order number ( *** ) lol!! Ok so i got jokes today.. tho im hoping for tracking soon myself.
Cheers,
Zedicus
At least you know your order number - looks like that other guy doesn't;) |
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Scammers don't usually accept Paypal due to the fact they can reverse the charges. If he was a scammer he'd take bitcoin only IMO.
He does live a world away, and shipping heavy items is expensive and slow, and IT IS the holiday still. Jan 1 is a holiday. Mine has been in fabrication since the 13th so I hope to hear an update soon, although my order number is 930.
Spot on - also, like 98% of our payments are PayPal, so it would be a pretty sucky scam:-P |
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Other party Item/Case ID Reason Amount Opened Status Last updated Action
MaxiTrading PP-002-828-817-223 Non-receipt
Claim
-$301.20 USD 12/15/2013 Case Closed 12/28/2013 View
Done. Please remove my postal code from your post.
Done - I'll phone customs first thing Monday morning, and will ensure I've emailed you your tracking number within 24 hours of that:) |
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Are you saying you will ship my order when I cancel the claim?
Yes! It's literally sitting at customs waiting for me to phone them and tell them they can slap a tracking sticker on it and give me the tracking number. It has been for a week! |
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I ordered on Dec 6th. Emailed several times right after asking about the status. I wanted to know the timelines and wanted to cancel the order.
You did not reply to my emails, instead you moved my order to "fabrication" and then send out an update email about delays. I wanted to cancel, at which point you refused. (Calling me a douchebag in the process).
After that email I had no option but to open a PayPal claim. You said that the order will be processed in 8 days. Well, I waited until Dec 20th to update the claim.
Now, you might want to update PayPal claim to indicate that you will not be processing my order and that the tracking number you provided in PP claim is really an internal routing number. From my point of you, you have my money and my order. You tell me where is the fraud.
Just cancel my order and save your face.
BTW, Paypal is investigating. They will probably close your account because of false statements you have already made there.
When you outright lie you make yourself look REALLY silly. You ordered on the 9th, which is what my screenshot from the backend indicates. It's also what your PayPal transaction indicates: Thankfully, I don't have the time or energy to lie and try maintain a lie - you're correct in that you emailed on the 12th asking about timelines, and I apologise for not responding to that, but all I would've told you is that we will ship it within the timelines as indicated on our delivery and returns policy you agreed to during checkout. The email update (quoted above) said nothing about there being delays - please quote the part that says your order will be delayed? I did not refuse to cancel your order, it was already in fabrication by the time you requested it. I did indeed call you a douchebag when I said "Seriously, and without being too disrespectful, you're being a major douchebag." Because you were and you still are being quite douchey. I call a spade a spade. Per our delivery and returns policy ( https://openrigs.com/information/information&information_id=6) that you agree to during checkout, order processing takes 8 WORKING days. WORKING. Not consecutive days, not calendar days. It says it right there. Again - even if we forget about that fact that orders are first scheduled for fabrication and then fabrication takes 8 working days, from the 9th when you placed your order to the 15th when you opened the dispute was 4 WORKING days. In the email update (quoted above) it even had an ETA of the item being shipped (handed over to customs) - the 23rd, which was the 9th working day after you placed your order, and the 5th working day after it entered fabrication. I do not have your money - when you open a claim PayPal immediately reverse the transaction and put the money on hold, so no, I will not let your order leave the country until the claim is closed. There is no face-saving that needs to happen, your order was processed within our expressed timelines, you were updated regularly and efficiently, and your knee-jerk reactions are evidence of a much larger problem that I do not have the qualifications to diagnose. PayPal will most assuredly NOT be closing my account, I don't think you have the faintest idea how businesses operate. |
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My bad.
Question for you? IRT International tracking # 20934197XXXX, where can I check the status of this shipment.
Ah! I just figured out who you are. Given that there's only 1 PayPal claim (yours), I figured paradiselife was the one moaning about it. I should've double checked that - sorry paradiselife, you can disregard the last sentence in my previous post. Now to back to your question. IRT International is the local agent that deals with all of our import/export processing. The number is an internal routing number (on the customs documentation) that allows us to handle queries from customs. Once we get tracking info from customs we match it up on that internal routing number and can then update the backend of our order system. Obviously, until the PayPal claim is resolved we won't continue processing your order - the risk of being defrauded is simply too great. Whilst I've got you on the line, let's discuss your PayPal dispute, because I'm terribly confused as to why you opened a dispute. You claim in this thread that you tried to cancel your order when it was in pre-fabrication, but we have no problem with cancellations in pre-fabrication, as it's just raws coming in and we can re-use raws. Your email requesting a cancellation was on the 15th, which was after it had gone into fabrication. Here's output from the backend:  So just to be clear - the reason you opened a PayPal dispute on the 15th was because I sent out a general update email to tell everyone that we're pretty much on track, we've overcome our packaging supplier letting us down (by ordering from another supplier weeks ago when we suspected it might happen), and even detailed ETAs for all orders in various brackets, including orders above 915 (which your order was). In response to an email update from the system every few days plus a dedicated mailer to keep everyone in the loop you opened a PayPal dispute, and then in this thread you moan about how it's not like Amazon? Which leaves me a little confused as to what you were expecting - hourly updates? Here's a copy of the email update that triggered your dispute, just in case you forgot what it said: So please do explain what it was about that email update that made you angry enough to open a PayPal dispute? |
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This company is sketchy, no product has been delivered and promises just keep getting made, also you say for the 475-700 batch only? why was I emailed a few days ago with my order being in the 900 range saying it was sent off to customs and you will have a tracking number soon but now only 475-700 is confirmed to have tracking numbers for? which part are you lying about?
I'm not sure I understand the confusion. The entire batch doesn't get tracking numbers in a single shot - they provide tracking numbers as they process them, so we got tracking numbers for the 475-700 range, which is entirely normal given that there were only a few working days this past week. We're waiting on the 700-915 lot, and for those that count in decimal 900 comes after 450, so it makes sense that those that go in first would be processed first. As I said in the PayPal claim, which you opened after your inability to understand our regular update emails, yours is on hold at customs and won't be shipped until the claim is resolved. fluffy, What you mean "yours is on hold at customs and won't be shipped until the claim is resolved"? I did not file a claim in customs in your country. Please explain for everyone.  You're not paradiselife? Your nick is af_newbie. Those are two different people. Does that make it clear? |
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