Official Newbie BitInstant Support Thread (Active Customer Support)

[corvette77]

Any kind of time frame ?

Pushed on 4/9
Pushed on 4/11
Pushed NOW on 4/14

I hope you see some results soon! 

Thanks for the push

[URSAY]

Ursay,

It's been since April 7th since I logged my complaint. I was put on the 4/7 list.  I've given you all the information you
requested and followed all of your instructions.

Why have I not received my bitcoins yet?  

Thanks,
baggage

Just gave a push to BOTH of your zipzap orders! 

[FYourself]

Why do people keep asking me if my coupon code works???

I've said it doesn't about 10 times!!!

URSAY, PLEASE, please, for the love of freaking god get me talking to someone WHO ACTUALLY emails me back. No one in your freaking company replies to my emails.

If I have to wait much longer i've pretty much decided that i'm not using bitinstant ever again

CAN I PLEASE HAVE A PHONE NUMBER TO CALL?

You seem to usually post without your order details which makes it difficult to help.

Do you not keep records of order details? You could easily look in the MANY PMs I've sent you. But fine.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

Though I don't get what my details have to do with getting me a number to call. I can't seem to get anywhere with ANY of your customer service people over text. I need to talk to someone.

Also, COULD YOU PLEASE tell people at your company to stop asking me if I've gotten a coupon and just actually give me one? Seriously, 2 people in a row have emailed me asking if I got a coupon and the facebook bitinstant account asked in a comment if i got the coupon also.

Just give me a coupon.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

[URSAY]

Can you please look int my issues?
I posted here on the 9th and sometime later was told I was added to the support queue but never heard anything after that.

I emailed you, like you asked, and you emailed me back saying I was in the support queue but never heard anything after that.

I then went to the contact page on the bitinstant page and filled out those forms, got a automated reply saying it would be looked into, and never heard anything back.

Can you please look into these?

I tried to send $250.00 directly to Bitstamp. (ZipZap already took its 3.95 and confirmed it sent you the rest)

OrderID: 8af24270-f2a1-4e84-8bb7-6a77cc88f13a
EventID: 824b6fb6-82aa-4dfa-ba77-f546dbab18ea
QuoteID: 00610994-aa35-4617-8446-c22ea6185b65

And this one for $30 which was a transfer rom Dwolla to Bitstamp.The money was removed from my Dwolla account, but never added to my BitStamp account.

OrderID: 1b6597e2-f9ac-4890-ab87-f5e482ff6eb1
EventID: 23457d6f-82bf-46e7-882a-c7a97433534e
QuoteID: 57b27beb-381a-4cbc-ad9d-5358677f49c4

Thank you for your attention in the matter.

zipzap acct. # ?

[baggage]

Ursay,

It's been since April 7th since I logged my complaint. I was put on the 4/7 list.  I've given you all the information you
requested and followed all of your instructions.

Why have I not received my bitcoins yet?  

Thanks,
baggage

Just gave a push to BOTH of your zipzap orders! 

Thank you.

[URSAY]

I think BitcoinTalk was offline for past 3 hours, now finally its up.

@URSAY, many people are getting their problem solved, that's good. Please solve mine also! Its really urgent! Please!

All the details below!

Now, I will insert this into every post in this thread!
vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv

PS: My orders are
https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78

Please solve these too!

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Have you already logged your issues thru our support channel at...

bitinstant.com/contact

?

Yes.

Your support issue would best be dealt with thru our normal channels.  Thanks for your patience.

[tuboturner]

URSAY,

this is the code : 167131

Abs

[Vict0ar]

Ok so my order from 4/12 was pushed through.  However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees.  Without fees I paide 496.05.

Regardless, that is obv not the proper amount of bitcoins.  Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.

Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used.  It was indeed used for the initial report to push through the transaction.

So, how do I request the proper amount of bitcoins?  

Order ID # ?

f2275a92-c99a-4be1-a106-3db4ddd1717f

also, I do not want the bitcoins to go to the initial bitcoin address.

I'm showing a transaction hit your address for 3.70151298 BTC.  Is this not your BitInstant order?

I was due $476.257605 worth of bitcoins.  I made the order yesterday at 2:20PM Eastern Standard Time.  So, that is not the correct amount of BTC.

Also, I do not want the compensation to go to the original bitcoin address.  I can provide the new one when you are ready.

[syphen]

Its been April 6th since I made my order. I have contacted support directly on your website 3 times at bitinstant.com/contact and have also posted in this thread and still nothing so here is my order again


Order ID   c65e4422-739c-4351-8b9c-ec97a3d3c41f
Quote ID   37d5d180-5711-44da-85a2-6995b8ae5571
Event ID   1fc2462d-a856-45f0-9374-82feeda4dd29

[Epicblood]

OrderID: 0cc1b652-da77-438e-9192-d1aa5d81e62a
EventID: d5145f94-c0df-41ff-b8e3-874b2133df3d
QuoteID: 7ed558b9-4236-417b-8008-16547b02d97a

Over a week now, still nothing :/

Have you logged your issue thru our official support channel at Bitinstant.com/contact ?

Yes and still haven't heard a thing
I received the auto reply when creating, but no more

[lordgrows]

I ordered mine on Wednesday and nothing yet. Submitted a ticket on Thursday after I got payment confirmation emails from ZipZap but then my ticket only got a reply Friday evening asking for ZZ transaction ID. I promptly replied but so far no extra replies or deposits have been made.

If I knew it would take all these ages to be credited I'd have gone through the direct wire transfer instead, that would be cheaper and even faster, bypassing BitInstant and ZipZap and Ebanx and a bad/artificially inflated exchange rate that takes almost 10% comission altogether with all the fees.

Tickets IHH-CWKBW-410 and HJO-YXVHE-681 on your helpdesk.

[lamourlamorgue]

I have an order on 4/9 where I transposed a digit., 80.375 vs 80.3745 and it has just sat at Insufficient payment.

I have sent a support ticket (4/10), gotten no confirmation email at all, I have emailed support@bitinstant.com and gotten no reply either.

Order ID   cd3a1a03-fef7-4191-a8d3-8de427824125
Quote ID   de59cd1b-5e88-4f1f-8b62-b5704bcd28ea
Event ID   d4944f3b-824e-442e-bb8a-934a59819790

Tue Apr 9 04:42:06 2013   9e01fe82-9bc2-46cb-8992-fdd182e6bedf           Quote for new transaction
Tue Apr 9 04:42:32 2013   d4944f3b-824e-442e-bb8a-934a59819790   New Order
Tue Apr 9 04:42:25 2013   b5509042-43ff-447f-be14-26830a0c7a7a           Insufficient payment

I would just like the money sent to my paypal (preferred) or returned to my mtgox account.

[URSAY]

Why do people keep asking me if my coupon code works???

I've said it doesn't about 10 times!!!

URSAY, PLEASE, please, for the love of freaking god get me talking to someone WHO ACTUALLY emails me back. No one in your freaking company replies to my emails.

If I have to wait much longer i've pretty much decided that i'm not using bitinstant ever again

CAN I PLEASE HAVE A PHONE NUMBER TO CALL?

You seem to usually post without your order details which makes it difficult to help.

Do you not keep records of order details? You could easily look in the MANY PMs I've sent you. But fine.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

Though I don't get what my details have to do with getting me a number to call. I can't seem to get anywhere with ANY of your customer service people over text. I need to talk to someone.

Also, COULD YOU PLEASE tell people at your company to stop asking me if I've gotten a coupon and just actually give me one? Seriously, 2 people in a row have emailed me asking if I got a coupon and the facebook bitinstant account asked in a comment if i got the coupon also.

Just give me a coupon.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

We like to arrange our Gox coupon list by email.  Do you have an email that I can check to see if you on my list?

[Argo]

Hey, I've made a payment with you guys.. Zipzap and EBANX already confirmed it to me, but I didn't receive it yet  

It is suppose to be a directly payment to my bitcoin address so it should be easy...

Quote ID: 6e9edb81-3c3f-410f-9d09-b992b22ae930
Event ID: da0bd996-91f8-4d20-b55f-bc549c43e870
Destination exchange (Bitcoin Address): 19dvua2GGWfXN4K5kRUgefWDf1ZiP6ePsy

help!

zipzap acct. # ?

The only zipzap number I have is the one they sent to me in the payment confirmation email:

Account Number: 896487147

Is that what you need?

[URSAY]

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ?  Please use the quote button when responding to me.

[URSAY]

Ok so my order from 4/12 was pushed through.  However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees.  Without fees I paide 496.05.

Regardless, that is obv not the proper amount of bitcoins.  Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.

Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used.  It was indeed used for the initial report to push through the transaction.

So, how do I request the proper amount of bitcoins?  

Order ID # ?

f2275a92-c99a-4be1-a106-3db4ddd1717f

also, I do not want the bitcoins to go to the initial bitcoin address.

I'm showing a transaction hit your address for 3.70151298 BTC.  Is this not your BitInstant order?

I was due $476.257605 worth of bitcoins.  I made the order yesterday at 2:20PM Eastern Standard Time.  So, that is not the correct amount of BTC.

Also, I do not want the compensation to go to the original bitcoin address.  I can provide the new one when you are ready.

Please provide FULL details.  What did you receive and when.  What did you expect to receive?

[URSAY]

Its been April 6th since I made my order. I have contacted support directly on your website 3 times at bitinstant.com/contact and have also posted in this thread and still nothing so here is my order again


Order ID   c65e4422-739c-4351-8b9c-ec97a3d3c41f
Quote ID   37d5d180-5711-44da-85a2-6995b8ae5571
Event ID   1fc2462d-a856-45f0-9374-82feeda4dd29

Are you receiving the auto reply notifications when you log your issue?

[URSAY]

OrderID: 0cc1b652-da77-438e-9192-d1aa5d81e62a
EventID: d5145f94-c0df-41ff-b8e3-874b2133df3d
QuoteID: 7ed558b9-4236-417b-8008-16547b02d97a

Over a week now, still nothing :/

Have you logged your issue thru our official support channel at Bitinstant.com/contact ?

Yes and still haven't heard a thing

Did you receive the auto reply notification that says your issue is logged and support is working on it?

[URSAY]

I ordered mine on Wednesday and nothing yet. Submitted a ticket on Thursday after I got payment confirmation emails from ZipZap but then my ticket only got a reply Friday evening asking for ZZ transaction ID. I promptly replied but so far no extra replies or deposits have been made.

If I knew it would take all these ages to be credited I'd have gone through the direct wire transfer instead, that would be cheaper and even faster, bypassing BitInstant and ZipZap and Ebanx and a bad/artificially inflated exchange rate that takes almost 10% comission altogether with all the fees.

Tickets IHH-CWKBW-410 and HJO-YXVHE-681 on your helpdesk.

Can you give me your zipzap acct. # as well ?

[URSAY]

I have an order on 4/9 where I transposed a digit., 80.375 vs 80.3745 and it has just sat at Insufficient payment.

I have sent a support ticket (4/10), gotten no confirmation email at all, I have emailed support@bitinstant.com and gotten no reply either.

Order ID   cd3a1a03-fef7-4191-a8d3-8de427824125
Quote ID   de59cd1b-5e88-4f1f-8b62-b5704bcd28ea
Event ID   d4944f3b-824e-442e-bb8a-934a59819790

Tue Apr 9 04:42:06 2013   9e01fe82-9bc2-46cb-8992-fdd182e6bedf           Quote for new transaction
Tue Apr 9 04:42:32 2013   d4944f3b-824e-442e-bb8a-934a59819790   New Order
Tue Apr 9 04:42:25 2013   b5509042-43ff-447f-be14-26830a0c7a7a           Insufficient payment

I would just like the money sent to my paypal (preferred) or returned to my mtgox account.

Did you receive an auto reply from bitinstant.com/contact ?

I want to make sure that your issue is actually logged so support can be working on it.  Please check your spam folder.  Thanks!