Official Newbie BitInstant Support Thread (Active Customer Support)

[HelloPeeps]

Order receipt

Quote ID f84c482f-8580-49f0-a4df-386ac4e75d5c
Event ID 7ecdf82d-1515-41e4-8659-e2d83139387a
Fees (inclusive) 3.99%%
Amount you paid $325.0 USD
Amount you will receive $312.0325 USD
Destination exchange Bitcoin Address
Destination account
Order event log

Timestamp Event ID Event type
Wed Feb 13 20:19:24 2013 7ecdf82d-1515-41e4-8659-e2d83139387a Quote for new transaction
Wed Feb 13 23:11:26 2013 a8b77e90-7497-4cf1-b44e-95f3498fbd49 New Order
Wed Feb 13 23:10:56 2013 fd648cfd-16ba-4cf1-88e1-46254eae5e5e Order execution failed!

[NotSure77]

I made a bitinstant order yesterday evening and I still have not received any type of coins. However I did receive the email that the transaction was completed successfully but not the coinpault email with my coins. I am not sure how to provide the order id like some of you have here but I do have the account number for the order that was placed. Account #753812007

I have created a support ticket as well and I still have not heard from anyone, last time I used this service I got my coins in minutes however now it seems there are some issues. I wish I would have checked here before I put down $300 on this service. Hopefully this company will keep their word and refund all fees associated with this service. There has been a huge failure with this service and if they wish to retain customers they better get their act together quickly.

[sleepyeyes2k2]

Yankee,

On Tuesday, Feb 12 at about 1730EST, I placed an order (Order ID 6208dfee-f104-4c23-b556-c6ed244576e6) for a Cash to BTC Address transfer.  I received a confirmation email from ZipZap but not from BitInstant.  At about 1830, I chatted with customer service, and was told the transfer would be handled manually, and would take one day.  I waited a day, received no more communication, and this morning emailed support.  This time I asked for a refund of the processing fee, as well.  I heard nothing back.

I've had no problems using BitInstant in the past.  I don't like paying double fees (BitInstant and ZipZap), but the speed of the transfers makes it worth it.  But, if the transfer takes 2 days, I feel like a chump for paying AND waiting.

Thanks for your help.

[mymrdocmcstuffins]

I made a cash via zipzap to btc address transaction for $500.00 around 5:30pm on 02/12/2013; I have yet to receive my bitcoins. The transaction does not appear on blockchain.info.
I was told that I would receive my coins last night the 13th by BitInstant customer service, and I have yet to receive coins as of 10:30am CST 02/14/2013.

Quote ID    75f1ee45-67c2-4067-877d-6495b95af279
Event ID    d072aa47-8111-4e04-8cc3-0b73dd8dd56c
Fees (inclusive)    3.99%%
Amount you paid    $400.0 USD
Amount you will receive    $384.04 USD
Destination exchange    Bitcoin Address

Tue Feb 12 18:52:11 2013   d072aa47-8111-4e04-8cc3-0b73dd8dd56c   Quote for new transaction
Tue Feb 12 21:51:10 2013   8605795c-8f70-4d25-a053-ebd3b1b8eb78   New Order
Tue Feb 12 21:55:20 2013   f2bd3cc4-7cdd-41a3-9882-411c04df1236   Order executed - funds deposited at remote exchange

According to other forums; there seems to be a lot of problems going on right now with BitInstant, if this situation does not improve, I am afraid BitInstant will be losing a lot of customers.

[rastaj]

Wow. I wish I would have found this thread before doing any business w/ this joke of an operation. I'd seriously consider staying away from them. There are other options that may take a day or two, but at least they work.

This place needs to get their stuff together.

[harte]

Not sure who has authority over these people .... but as far as I'm concerned this is criminal ... I at day end will be contacting

United States Attorney’s Office
Southern District of New York
Attn: Civilian Crime Reports Unit (Criminal Division)
One St. Andrew’s Plaza
New York, NY 10007

[Yankee (BitInstant)]

Good Morning,

Most of these orders were processed overnight, if you still didnt get your Order, please PM me ASAP

Approaching 48 hrs, no coins, no communication

Thats just a stupid comment, of course we have communication. Look at my earlier posts.

Wow. I wish I would have found this thread before doing any business w/ this joke of an operation. I'd seriously consider staying away from them. There are other options that may take a day or two, but at least they work.

This place needs to get their stuff together.

Thanks for calling our operation a joke. We process the most amount of money every day going in and out of Bitcoin.

We always take instantly, and when we have issues our customers know they are not getting scammed and have patience.

If you personally have an issue with your order, let me know, if not, thanks for making your comment

Charlie

Not sure who has authority over these people .... but as far as I'm concerned this is criminal ... I at day end will be contacting

United States Attorney’s Office
Southern District of New York
Attn: Civilian Crime Reports Unit (Criminal Division)
One St. Andrew’s Plaza
New York, NY 10007

Whats criminal? I dont see your PM me your Order if you have an issue.

We have never scammed anyone and always refund fees, please do not make comments like this that make no sense.

Charlie

[lychec]

My order info has been sent AGAIN via PM.

And citing a lack of communication is not a stupid comment, your post had only mentioned problems within a 4 hr period previous to your posting.  As you can see my order was placed well before that and I had reported it immediately as well.  No response from Bitinstant until your post last night.  You also mentioned that most outstanding orders had been PMed.  I was not and my PM was not responded to either.

[Yankee (BitInstant)]

My order info has been sent AGAIN via PM.

And citing a lack of communication is not a stupid comment, your post had only mentioned problems within a 4 hr period previous to your posting.  As you can see my order was placed well before that and I had reported it immediately as well.  No response from Bitinstant until your post last night.  You also mentioned that most outstanding orders had been PMed.  I was not and my PM was not responded to either.

Checking PM now.

EDIT: It processed about 20 minutes ago, I also sent an extra 1 BTC to cover the fees that you paid.

Im sorry for the error in communication and the delay

Charlie

[lefty175]

Posting here, as I don't seem to have privileges to send a PM. Would like help getting my transaction pushed through:

Quote ID: b7cd281d-ed8c-4be0-b044-a9a0ddd82695

[Yankee (BitInstant)]

Posting here, as I don't seem to have privileges to send a PM. Would like help getting my transaction pushed through:

Quote ID: b7cd281d-ed8c-4be0-b044-a9a0ddd82695

Processing now!

[lychec]

Thank you, I have not rec'd the email confirmation or the BTC in my wallet as of yet but I will monitor

EDIT: Coins are in my wallet, thanks again

[sleepyeyes2k2]

Yankee,

I wanted to publicly respond to your company's response to my customer service inquiry.  Whether as a result of my PM to you moments ago or just as the natural result of the problem being worked out over time, I have just confirmed that my BTC address was funded, and the processing fee refunded.  

BitInstant is a legitimate company providing a valuable service for customers buying and selling in a worldwide market.  I will continue to recommend your services in the future.

sleepy

[dusty85]

Update.  Finally received Bitcoins ordered Saturday received Thursday.  When I purchased the Bitcoins it was worth about $305.00 which on Saturday was $23.50 for one Bitcoin and i was going to receive 13 Bitcoins.  Today when the transaction went thru one Bitcoin was worth $26.40 and they refunded the fees so I had $316.05 but with the price going up $3.00 a Bitcoin in four days I am still only receiving 12 Bitcoins.  I am not going to even say what that leads me to believe they could be doing.  Oh well at least I got the majority of it back.  Not sure if ill use this service again.


Update:  Fees refunded

[lefty175]

Update.  Finally received Bitcoins ordered Saturday received Thursday.  When I purchased the Bitcoins it was worth about $305.00 which on Saturday was $23.50 for one Bitcoin and i was going to receive 13 Bitcoins.  Today when the transaction went thru one Bitcoin was worth $26.40 and they refunded the fees so I had $316.05 but with the price going up $3.00 a Bitcoin in four days I am still only receiving 12 Bitcoins.  I am not going to even say what that leads me to believe they could be doing.  Oh well at least I got the majority of it back.  Not sure if ill use this service again.

I don't think that they are doing this maliciously, but it is a problem. Just overnight things changed significantly, I was supposed to receive 19.2 BTC for the transaction last night, but today I received 18.2 BTC, which actually leaves me 1 BTC short of what I need to complete a transaction, which is problematic.

[debbyjean]

Dear Yankee,

I am having troubles with a transfer from Dwolla. I received the following error messages:

   “Dwolla failed verification - unable to locate” and
             “Failed verification too often - giving up”

I would appreciate your help with Quote ID: f4cddf33-6a72-42a0-87fa-8db8eefb959f

Thanks much,

debbyjean

[blindsniper]

I am having issues with a transaction which I made through BitInstant yesterday. However, I was not paying attention when filling out the BitInstant form and put my old Hotmail account down which I no longer have access to, so I cannot find my QuoteID.

I have all of the other information regarding the transaction. The Wal-Mart store number where I paid via MoneyGram, all of my personal information which I put onto the forms, the time that the transaction happened, my ZipZap payment slip, my receipts from Wal-Mart which can be scanned and the destination address for my BTC. I can provide all of this information and have already provided it to technical support via email, though I don't even think they have been read.

It has been a day now and my $500 still has not arrived in my InstaWallet. I have emailed BitInstant's technical support and contacted them through the contact form on their website and all I have received is a generic response stating that my issue was forwarded to technical support in order for a manual transaction to be performed. I have called their phone number and all I get is a voice mail. I left a message on the voice mail with my contact information and my issue and I still have not been contacted at all.

Yankee, if you could possibly help me with this issue then it would be much appreciated. I am a college student and I cannot afford to simply lose $500 due to someone else's error or a software bug.

[blindsniper]

Aaaaaaaaaaaaand within minutes of having typed and submitted that post, I get an email response from "Rachel" telling me that the transfer has gone through. Sure enough, it has.

Crisis averted, everyone have a good day

[kikotoby]

Aaaaaaaaaaaaand within minutes of having typed and submitted that post, I get an email response from "Rachel" telling me that the transfer has gone through. Sure enough, it has.

Crisis averted, everyone have a good day

yup me too  thanks RACHEL.. will use again.. I think this is an important page because alot of use (recently) lost our BTC or not lost but had them help up.Mine for almost 2 days.Anyway anyone with this problem must go to the   SUPPORT SITE FIRST..!! That is your first action...PM them and you will get a standard sorry pm but they get to you .Mine was a bit later but when i got ahold of YANKEE he mentioned that they where having a gliches so the almost 2 days later they are here.I think they should have refunded my fee but what are you gonna do.Im ready for some valium right now. lol take care guys..Glad to have some support rather than nothing..still sketch for sure.will try one more time with BITINSTNT.

[jackd523]

Yankee, please push this one through! I've asked multiple times already.

0ca4c841-7dbe-448d-8862-418d086d67c5



Thank you.