Official Newbie BitInstant Support Thread (Active Customer Support)

[cubism4nerds]

I know things are crazy right now but I tried to deposit into MtGox via a ZipZap bill and I didn't receive any kind of QuoteID or EventID or anything to track it from you guys.  The only thing I have is the ZipZap reference #27832823 or my email.

All new issues are logged at...

bitinstant.com/contact

Thanks.

But it is REQUIRING me to put in a QuoteID to submit my ticket.  Hence my question here.

Use your browser's history to go back and retrieve your order / quote ID # perhaps?  

URSAY, any update on my issue?  It's been a while!

[spiritglove]

URSAY:

 I am on the 4/10 list, why hasn't that list been completed by now?

[URSAY]

By the way, does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

does it make a difference if I put my mtgox account number as M12345678X or just 12345678?

posting over and over and over again isn't going to help.

The first way is just fine. Either way your account is going to have the same number. If there is an issue it will get ironed out. Unless you put the wrong account number then you will be fine. You can also use your mtgox username

Boy Shamdumdum,  you sound like a company plant. You must work for them and then come on the boards to defend them.

Nope! Just someone who understand that customer service reps can become very overwhelmed when a bunch of assholes are here complaining and reposting and spamming and threatening to sue and all that shit. They don't deserve that, and if you really think I'm a plant then you need to rethink all of this.

And we believe you......NOT

the only proof that bitinstant isnt a ponzi scheme that ill accept is when they stop accepting deposits and solve everyones complaints
since theyre not willing to do this themselves, the only choice left is to tell others to stop depositing and to call bitinstant what it behaves like, and appears to be unless they change

We are a technology company.  Technology companies generally log customer issues daily and are always working thru their customer issues.

[refundmyMONEY]

hey URSAY!

Do I have to submit something through bitinstant.com/contact? I know that I was on a couple of lists and you said you escalated my issue, and then an email saying that I was sent coins but I haven't gotten anything yet. If I need to resubmit something that is fine, I would just like to know

I spoke with someone today regarding the execution price issues.  They are hoping to resolve some of those issues today if they have not started this already.

bitinstant was supposed to execute my trade at 04/07 for a total of 2.52047889 BTC
I only got 2.04136689 BTC
I want to refund the remainder as USD
I'm getting sick of yelling at the computer screen

[URSAY]

Hi URSAY,

Today I received one of my deposits on blockchain.info. What about this other one made on the same day and still unresolved?

Quote ID   2a243e86-730d-430e-aaac-19d6ec79e910

Order event log

Mon Apr 8 15:04:46 2013   0a5f4307-dbe4-4166-bc0f-73892465a62a   Quote for new transaction

Pushed thru manually.  You may see some results soon!  

Hi URSAY,

Are you still looking into my order or it was escalated?

Thanks.

I'm not sure how the comment I've already given you doesn't answer your question.  I've tried to provide a solution.  Please be patient and see if it indeed provides a solution.

[Vict0ar]

so I made a bitinstant to bitcoin address moneygram a bit over 3 hrs ago.  I recieved confirmation from zipzap that their end has completed.  have heard nothing from bitinstant.  how long should this take?  how long should I wait until being concerned?

[toddtervy]

Have used Bitinstant twice, no problems.

[Singlebyte]

so I made a bitinstant to bitcoin address moneygram a bit over 3 hrs ago.  I recieved confirmation from zipzap that their end has completed.  have heard nothing from bitinstant.  how long should this take?  how long should I wait until being concerned?

A long time.......   Read the past posts.

[corvette77]

Usray still no money in my account. I have been waiting since April 7th, on the April 9th list. I know by now it has to have been kicked up to Level 2 support. Can you tell me how layers of support you have ? Level 3,4,5,6,7,8,9,10 then it blasts into your account !  What's the NORMAL TIME for problems at level 2 ?

[tomtolly]

I have also received confirmation of payment from zipzap over three hours ago and have not had bitinstant add funds. Is it bc I also made a deposit with bitinstant this morning? Do they flag your account for two transactions in a day? Have they reached their cash limit in deposits for the day?

[Singlebyte]

Have used Bitinstant twice, no problems.

I have used them once and had a big problem. 

[bitcoinfiend]

May I ask everyone a question? How come there are people on here who have been departed from there money for days,weeks, but you have others who have danced with BitInstant, and have taken her home as well...But Im the asshole, for spamming,right?

[andrewb]

Thank god bitcoin has been static since April 3rd when I deposited, otherwise I would have missed a lot of action and I'd be pretty upset.

[Singlebyte]

Have used Bitinstant twice, no problems.

I have used once with a big problem.

[Vict0ar]

so I made a bitinstant to bitcoin address moneygram a bit over 3 hrs ago.  I recieved confirmation from zipzap that their end has completed.  have heard nothing from bitinstant.  how long should this take?  how long should I wait until being concerned?

A long time.......   Read the past posts.

just meant how long should i wait until notifying bitinstant and requesting help.

[Nachtwind]

...
OrderID: 8ded4ee8-2ba1-4e09-9a28-cd3f3b03b596
EventID: 50ba5957-5ac5-402b-a55d-fd7698ebd95f
DestAccount: -known-
QuoteID: 25cecd55-05b5-4f1a-b5de-10c74f9d39f5
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365490655.79
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $161.438528 USD


86 hours later.
I was on two supporting lists, sent my data - as requested via pm and entered it into the contact page.

I know every problem has a unique solution. Why not trying a standard solution:
You already redeemed the mtgox code so how about send that redeemed USD to my paypal account?

[refundmyMONEY]

so I made a bitinstant to bitcoin address moneygram a bit over 3 hrs ago.  I recieved confirmation from zipzap that their end has completed.  have heard nothing from bitinstant.  how long should this take?  how long should I wait until being concerned?

A long time.......   Read the past posts.

just meant how long should i wait until notifying bitinstant and requesting help.

notify them now... i dont see why you wouldn't. Unless you like not having your money
fill out the form on https://www.bitinstant.com/contact

[Singlebyte]

so I made a bitinstant to bitcoin address moneygram a bit over 3 hrs ago.  I recieved confirmation from zipzap that their end has completed.  have heard nothing from bitinstant.  how long should this take?  how long should I wait until being concerned?

A long time.......   Read the past posts.

just meant how long should i wait until notifying bitinstant and requesting help.

Start reporting now.  If it didn't go through by now then you have a problem.

[nonames456]

so I made a bitinstant to bitcoin address moneygram a bit over 3 hrs ago.  I recieved confirmation from zipzap that their end has completed.  have heard nothing from bitinstant.  how long should this take?  how long should I wait until being concerned?

A long time.......   Read the past posts.

just meant how long should i wait until notifying bitinstant and requesting help.

Start reporting now.  If it didn't go through by now then you have a problem.

Did you see if it is in the blockchain at blockchain.info?

[cassiolandim]

If I logged your issue and I don't have your email address then I NEED it.  Send it to me!!!

If you already sent your email then I probably have already.  No need to resend!  Thanks guys!  

The order status shows that it has been completed ok (Order executed - funds deposited at remote exchange) but the money didn't reach my MtGox wallet. Looks a little different from other issues I have seen here. Is my issue a hard one to fix? I was in 4/10 list. A manual push would solve it? The money has been stuck since 4/4...  

OrderID: a99f7297-0755-4db9-b7cb-6ff8a1aba1cc
EventID: bf3571c1-b83c-456c-9c88-5e01064a829b
QuoteID: 72f1070e-221b-4300-a100-014c21475075
DestAccount: M65260315X

You have a GOX code.  Have you tried using it?  What was the result?

Yes I have. This message show when I tried to use it: This code cannot be redeemed (non existing or already used). And I never published this coupon in public.

But the e-mail I received from BitInstant says "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order".

I'm sorry about the wording regarding the Gox codes.  It's something development is working to fix.

We will need to cancel your old Gox code and reissue you a new code.  Thanks for your patience while we get to your issue.  

I suppose that reissuing and sending me a new code is an easy task. When it will be done? (Considering I am from list 4/10, already logged the issue at bitinstant.com/contact and still didn't get an email reply).

Not everyone can issue Gox codes so it all must go thru specific people.  Your new coupon will be issued soon.  Thanks.

Please, handle me the email of someone who's able to issue MtGox codes. Thanks.