★★★ Bitcoin Video Casino ★★★ - ||| Over 500 BTC in Progressive Jackpots! |||

[BitcoinVideoPoker]

Hello can you help me out with my account. I've made a deposit in my apps but now the deposit wallet address is gone with my deposited coins in it. Please help me get it back thank you

Hey Player20199,

Please confirm if you were able to retrieve your balance, else you can contact us admin@bitcoinvideocasino.com with the address you deposited in - you can check this on the explorer through the 'from' wallet.

Regards,
BitcoinVideoCasino

[panjul07]

Hello can you help me out with my account. I've made a deposit in my apps but now the deposit wallet address is gone with my deposited coins in it. Please help me get it back thank you

Hey Player20199,

Please confirm if you were able to retrieve your balance, else you can contact us admin@bitcoinvideocasino.com with the address you deposited in - you can check this on the explorer through the 'from' wallet.

Regards,
BitcoinVideoCasino

How long he need to wait to get his issue fixed? He reported it 10 days ago and you have just replied to his post today. I hope it is just a matter of late reply but the issue was fixed faster.
It seems that you have a small problem in terms of contact support as I can see from the previous issues by some players. I believe you need to have more supports to handle any issues, so players wont need to wait and complain many times before the issue is resolved.

[hd49728]

As I remembered, Bitcoin Video Casino had plans to hire community manager, months ago; and actually created a thread for that. It seems they have not yet hired a community manager for that.
BitcoinVideoCasino.com is Hiring a Community Manager!

[BTCevo]

As I remembered, Bitcoin Video Casino had plans to hire community manager, months ago; and actually created a thread for that. It seems they have not yet hired a community manager for that.
BitcoinVideoCasino.com is Hiring a Community Manager!

It is either they do not interested with it or just the OP does not even bothering into getting it now. Saw the thread but it has very little people that posted there. Its been like not much really interested on this site. I do not know what happens with this site. They used to be very attractive and even have much players there but now it seems that they have less in everything

[BitcoinVideoPoker]

To everyone who has sent us tickets, rest assured we're working towards making sure that your concerns are well attended and your issues are resolved.

Regards,
BitcoinVideoCasino

[BitcoinVideoPoker]

Would like to point out that the zcash version of the site is not paying out withdrawals. I have been in contact with the site.

The issue is not resolved and has now been 3 days since without my withdrawal, I would recommend avoiding all versions of this site at this point in time. 

Something dodgy is going on. I'm lucky that its only a small amount. I will post evidence if I do not here anything. I will also update if they do make the transaction.

We hope that your problem is fixed now.

Regards,
BitcoinVideoCasino

[jonasBTC]

Would like to point out that the zcash version of the site is not paying out withdrawals. I have been in contact with the site.

The issue is not resolved and has now been 3 days since without my withdrawal, I would recommend avoiding all versions of this site at this point in time. 

Something dodgy is going on. I'm lucky that its only a small amount. I will post evidence if I do not here anything. I will also update if they do make the transaction.

We hope that your problem is fixed now.

Regards,
BitcoinVideoCasino

Shouldn't you know if it is or not?

[rexxarofmoknathal]

Is this casino distributing dividends? If so when will these be distributed and how is this calculated?

[BitcoinVideoPoker]

Shouldn't you know if it is or not?

It's been fixed from our end but Zcash might have been experiencing some transaction lag  

Regards,
BitcoinVideoCasino

[BitcoinVideoPoker]

Is this casino distributing dividends? If so when will these be distributed and how is this calculated?

Hey rexxarofmoknathal,

The casino does not distribute dividends, however the team is working on enhancing the gaming experience for the most loyal players. More news to follow on this soon!

Regards,
BitcoinVideoCasino

[Spaffin]

As far as I know video casinos today will become very popular.  A person who always uses only the site will be very happy to communicate with a living person.  But I believe that there are certain problems for those gamblers who have problems with the Internet.  Nevertheless, they understand what to play a game of chance, it is necessary to be careful and to see well what is happening on the table, and the Internet will distort the image.  In addition, I would like to know how the dealer is selected, because trust plays a very important role.

[BitcoinVideoPoker]

Hello everyone,

We'd like to announce our new Telegram group where you can talk about games on BitcoinVideoCasino and other relevant general discussions.

Join us at @bitcoinvideocasino and connect with us in real time.

Regards,
BitcoinVideoCasino

[tranthidung]

We'd like to announce our new Telegram group where you can talk about games on BitcoinVideoCasino and other relevant general discussions.

Join us at @bitcoinvideocasino and connect with us in real time.

It is good to see another channel to have contact with BitcoinVideoCasino. Especially this one seems to be real-time support channel for Bitcoin Video Casino's users. It is just a start of Telegram-based support channel from the platform, but over time, I think if demand expands significantly, there might be more groups, with more languages, rather than English only. If there are demands, the platform might have more local-languaged groups. Having multiple language in one group will make it very messy.

[BitcoinVideoPoker]

It is good to see another channel to have contact with BitcoinVideoCasino. Especially this one seems to be real-time support channel for Bitcoin Video Casino's users. It is just a start of Telegram-based support channel from the platform, but over time, I think if demand expands significantly, there might be more groups, with more languages, rather than English only. If there are demands, the platform might have more local-languaged groups. Having multiple language in one group will make it very messy.

Certainly tranthidung. We're open to feedback from our community all the time 

[BTCevo]

We'd like to announce our new Telegram group where you can talk about games on BitcoinVideoCasino and other relevant general discussions.

Join us at @bitcoinvideocasino and connect with us in real time.

It is good to see another channel to have contact with BitcoinVideoCasino. Especially this one seems to be real-time support channel for Bitcoin Video Casino's users. It is just a start of Telegram-based support channel from the platform, but over time, I think if demand expands significantly, there might be more groups, with more languages, rather than English only. If there are demands, the platform might have more local-languaged groups. Having multiple language in one group will make it very messy.

For me it does not really matter to have a lot of ways to contact them, as long as they can help us faster this is the important thing. To have a lot of way just to report issues will be hard for them because each of their report team will be hard to solve this. It will spread the work but it does not make the result easier. Sometime with this thing it will have longer time to fix the issues because they must need to do asthe procedure that being told

[BitcoinVideoPoker]

For me it does not really matter to have a lot of ways to contact them, as long as they can help us faster this is the important thing. To have a lot of way just to report issues will be hard for them because each of their report team will be hard to solve this. It will spread the work but it does not make the result easier. Sometime with this thing it will have longer time to fix the issues because they must need to do asthe procedure that being told

Hey BTCevo,

Let me start by saying that our new Telegram group is more catered towards providing a space for likeminded people to have conversations related to their experiences. While it can be used as a means to report issues by our community, the group's purposes is not solely to act as a support platform, but a much broader one where shared experiences can be created. Rest assured, support tickets are being processed at a quick pace and will continue to be done so 

We appreciate your feedback and hope to see you on the BitcoinVideoCasino Telegram group!

Regards,
BitcoinVideoCasino

[MonsterV]

For me it does not really matter to have a lot of ways to contact them, as long as they can help us faster this is the important thing. To have a lot of way just to report issues will be hard for them because each of their report team will be hard to solve this. It will spread the work but it does not make the result easier. Sometime with this thing it will have longer time to fix the issues because they must need to do asthe procedure that being told

Let me start by saying that our new Telegram group is more catered towards providing a space for likeminded people to have conversations related to their experiences. While it can be used as a means to report issues by our community, the group's purposes is not solely to act as a support platform, but a much broader one where shared experiences can be created. Rest assured, support tickets are being processed at a quick pace and will continue to be done so 

Well I understand what you mean, but I would rather telegram group can be support for users who experience problems like a livechat. Indeed, in a platform that has several members who work according to their fields, but at least you can direct users who have problems to the support team directly so that they get a response faster than having to wait in a queue. It is unfortunate if telegram group is only a means of discussion and admin only ignores messages about user problems, it will certainly cause disappointment.

[BitcoinVideoPoker]

Well I understand what you mean, but I would rather telegram group can be support for users who experience problems like a livechat. Indeed, in a platform that has several members who work according to their fields, but at least you can direct users who have problems to the support team directly so that they get a response faster than having to wait in a queue. It is unfortunate if telegram group is only a means of discussion and admin only ignores messages about user problems, it will certainly cause disappointment.

Certainly MonsterV, we are prioritizing bringing a quick resolution to user problems who reach out to us through the group.

[nicksmith1966]

Would like to point out that the zcash version of the site is not paying out withdrawals. I have been in contact with the site.

The issue is not resolved and has now been 3 days since without my withdrawal, I would recommend avoiding all versions of this site at this point in time. 

Something dodgy is going on. I'm lucky that its only a small amount. I will post evidence if I do not here anything. I will also update if they do make the transaction.

We hope that your problem is fixed now.

Regards,
BitcoinVideoCasino

I also cannot withdraw my winnings from the zec casino and its now 6th october. no response from admin!!

[panjul07]

Would like to point out that the zcash version of the site is not paying out withdrawals. I have been in contact with the site.

The issue is not resolved and has now been 3 days since without my withdrawal, I would recommend avoiding all versions of this site at this point in time. 

Something dodgy is going on. I'm lucky that its only a small amount. I will post evidence if I do not here anything. I will also update if they do make the transaction.

We hope that your problem is fixed now.

Regards,
BitcoinVideoCasino

I also cannot withdraw my winnings from the zec casino and its now 6th october. no response from admin!!

What error message/notification you get while trying your winning from the site? Above user experienced the same issue with you IMO and it seems that it has been solved already but unluckily the error happens again when you try to withdraw your ZEC.
Be patient, although it may take a bit longer for you to wait but I still believe than BVC will fix the error and you'll be able to withdraw your ZEC. It is common thing here where they need longer time to give responses to user's issue. Have you tried to contact them via the telegram group?