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Author Topic: ★★★ Bitcoin Video Casino ★★★ - ||| Over 500 BTC in Progressive Jackpots! |||  (Read 121976 times)
poplolnman
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January 24, 2018, 01:10:34 PM
 #1341

Sorry.
There isn't any good excuse that it took a week to get this taken care of.
One of our team members who was responsible for this is dealing with some personal issues and dropped the ball on this.
The rest of our small team will work to make sure a delay like this doesn't happen again in the future.
We are one of the oldest and most trusted Bitcoin casinos in the world.  We value all of our players and want them to feel valued too.

Good to hear that, probably you need to hire more members to manage your site especially for the deposit and withdrawal. So there will be someone to replace the position and job when the other one is getting personal issue or other issue that makes him unable to process something urgent on your site. Good thing is that the affected player could accept the situation wisely, appreciate him as well because he was able to wait patiently for his money.
Actually you can always contact them through the support email for manual help , everything done automatically and run smoothly, I have been playing there since 2016 and pretty satisfying with the service. by the way is that you tom who manage the support team?

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BitcoinVideoPoker
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January 24, 2018, 09:59:30 PM
 #1342

Thanks for the kind words!
Email is generally the best way to get a hold of us,  but we do try to monitor this thread too.
Tom is working on some other projects at the moment, but the rest of us are here to help at any time.

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February 01, 2018, 04:53:44 AM
 #1343

Hi I made 2 deposits from two separate places close to the same time.

Only one was added to my in game balance please help thanks.

Missing deposit 0.00837023 BTC: [removed]

deposit address on site: [removed]

Hi Temptaz,

I can see the second deposit is currently pending in your account.

The vast majority of deposits to Bitcoin Video Casino are credited instantly, however sometimes our system requires one confirmation for transactions that are marked as high risk for double spends. At times when the Bitcoin network is running slow or is somewhat congested, this can unfortunately take some time. The double spend risk is nothing you need to be concerned about yourself, it's just a technical issue with how some Bitcoin transactions are sent.

You can usually get around this by ensuring that an appropriate fee is added to the transaction prior to sending (this is very important) and also checking that there are no unconfirmed transactions involving the BTC you're sending to your Bitcoin Video Casino deposit address. An excellent resource for determining the appropriate transaction fee at any given time is https://bitcoinfees.earn.com and in instances where a delay occurs, once your deposit has one confirmation it will be credited to your account.

Please note that you should never reveal your account's deposit address publicly here on the forum or anywhere else, as others may try to use your account deposit address as a piece of identifying information to gain access to your account.

General advice to all users: If you have not done so already, please ensure that you immediately add a password and two-factor authentication to your account in order to prevent anyone else from gaining access to it.

Cheers!

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February 02, 2018, 12:55:07 AM
 #1344

Hey, I'm having an issue with a deposit to zecvideocasino not showing in my current balance.

Account key: cc3587e7ba210e5119e4c677ad3e83a4

don't worry I have a password and 2fa setup

I've emailed the support address as well.

Thank you. Have a nice day
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February 02, 2018, 01:40:24 AM
 #1345

Hey, I'm having an issue with a deposit to zecvideocasino not showing in my current balance.

Account key: [removed]

don't worry I have a password and 2fa setup

I've emailed the support address as well.

Thank you. Have a nice day

Hi jeremyfought,

Support have responded to your email, and we'll get the missing deposit resolved as soon as possible. Very sorry for the delay and inconvenience caused as a result.

Cheers!

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February 02, 2018, 02:03:18 AM
 #1346

Thanks for getting back to me. Glad to see a site with actual support. I've been a long time player of bitcoinvideocasino and now venturing into the ZEC side of things. Glad this is a site i can trust for several years now!
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February 02, 2018, 05:46:36 AM
 #1347

Hey, I'm having an issue with a deposit to zecvideocasino not showing in my current balance.

Account key: [removed]

don't worry I have a password and 2fa setup

I've emailed the support address as well.

Thank you. Have a nice day

Hi jeremyfought,

Support have responded to your email, and we'll get the missing deposit resolved as soon as possible. Very sorry for the delay and inconvenience caused as a result.

Cheers!

Hey, Im actually having the same problem, Im not sure if you received my email.....   hopefully you did....
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February 02, 2018, 07:52:36 AM
 #1348


Hi jeremyfought,

Support have responded to your email, and we'll get the missing deposit resolved as soon as possible. Very sorry for the delay and inconvenience caused as a result.

Cheers!

Any update on this??
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February 06, 2018, 10:58:20 PM
 #1349

Hey, Im actually having the same problem, Im not sure if you received my email.....   hopefully you did....

Any update on this??

Thanks for getting back to me. Glad to see a site with actual support. I've been a long time player of bitcoinvideocasino and now venturing into the ZEC side of things. Glad this is a site i can trust for several years now!


Hi folks,

This was resolved on Feb 2nd but just wanted to chime in here on-thread and let you know that our node stopped due to a Zcash blockchain upgrade and we had to upgrade it. This was completed at approximately 16:00 (UTC) and any outstanding deposits were then credited to accounts.

Apologies for any inconvenience caused, thank you kindly for your patience and thanks for playing with us at our ZEC casino! Don't forget that you can also earn ZEC (up to 25% of house edge on all bets made by referring players to the casino) using our Referral Program!  Cool

Cheers!

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February 07, 2018, 07:34:44 AM
 #1350

I just tried to make a withdraw and got an "internal error" after entering my google code and now my balance is 0.0 BTC

My user name was 456
poplolnman
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February 07, 2018, 08:23:39 AM
 #1351

I just tried to make a withdraw and got an "internal error" after entering my google code and now my balance is 0.0 BTC

My user name was 456
Strange , it might has been sent to your address , do double Check . It's Happened to me several times but I found it has arrived into my wallet . But since you are using 2FA for your account , it should be ok on your end. Just not sure what does it mean about the error code says it's internal error .

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February 07, 2018, 11:57:38 AM
 #1352

Are you going to add some coin later? It is been so long to have only these two coins around. Btw how to change the min bet? I forgot how to, its been so long since I played last time and how do I play it with zcash? And what is the min bet for that coin? If only this is suitable my balance, I will try again my luck here. I really excited to be around here again

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Temptaz
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February 07, 2018, 03:45:38 PM
 #1353

I just tried to make a withdraw and got an "internal error" after entering my google code and now my balance is 0.0 BTC

My user name was 456
Strange , it might has been sent to your address , do double Check . It's Happened to me several times but I found it has arrived into my wallet . But since you are using 2FA for your account , it should be ok on your end. Just not sure what does it mean about the error code says it's internal error .

That is what I hopped but no transaction appeared on my end and I checked block explorer to see if my bitcoinvideocasino deposit adders sent anything and it has not had activity since my deposit.

I emailed support hopefully they can help. I have enjoyed playing here everything is very fast and fair I would hate to have to ruined by this error.
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February 07, 2018, 04:02:35 PM
 #1354

I just tried to make a withdraw and got an "internal error" after entering my google code and now my balance is 0.0 BTC

My user name was 456
Strange , it might has been sent to your address , do double Check . It's Happened to me several times but I found it has arrived into my wallet . But since you are using 2FA for your account , it should be ok on your end. Just not sure what does it mean about the error code says it's internal error .

That is what I hopped but no transaction appeared on my end and I checked block explorer to see if my bitcoinvideocasino deposit adders sent anything and it has not had activity since my deposit.

I emailed support hopefully they can help. I have enjoyed playing here everything is very fast and fair I would hate to have to ruined by this error.

I spoke with Gary by email and now my withdraw is fixed and pending confirmation in my address.

Thanks for the quick response and solution I have to say of all the crypto casinos I have played at this one is BY FAR the fastest and fairest I have encountered.
BitcoinVideoPoker
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February 07, 2018, 05:28:17 PM
 #1355

I spoke with Gary by email and now my withdraw is fixed and pending confirmation in my address.

Thanks for the quick response and solution I have to say of all the crypto casinos I have played at this one is BY FAR the fastest and fairest I have encountered.

Hi Temptaz,

As noted via email, we had a couple of stuck withdrawals - very sorry for any inconvenience caused as a result, and thanks for letting us know the withdrawal was successful. Smiley

Are you going to add some coin later? It is been so long to have only these two coins around. Btw how to change the min bet? I forgot how to, its been so long since I played last time and how do I play it with zcash? And what is the min bet for that coin? If only this is suitable my balance, I will try again my luck here. I really excited to be around here again

Hi BTCevo,

The credit size can be changed on Video Poker and Slots by clicking on the flashing credits button beneath the game. You can play with Zcash at ZECVideoCasino.com Cool

Cheers!

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February 08, 2018, 02:14:59 AM
 #1356

No side bet action on this hand  Cry

https://i.imgur.com/iRqO7bk.png
poplolnman
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February 09, 2018, 07:45:20 AM
 #1357

I just tried to make a withdraw and got an "internal error" after entering my google code and now my balance is 0.0 BTC

My user name was 456
Strange , it might has been sent to your address , do double Check . It's Happened to me several times but I found it has arrived into my wallet . But since you are using 2FA for your account , it should be ok on your end. Just not sure what does it mean about the error code says it's internal error .

That is what I hopped but no transaction appeared on my end and I checked block explorer to see if my bitcoinvideocasino deposit adders sent anything and it has not had activity since my deposit.

I emailed support hopefully they can help. I have enjoyed playing here everything is very fast and fair I would hate to have to ruined by this error.
Looks like you have received your withdrawal now temptaz, don't you? It's indeed People usually receive their withdrawal instantly, the game was so fair because you have won a lot isn't it?  Cheesy Grin , otherwise people blame and accuses the site are run unfairly lol.

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February 10, 2018, 01:33:08 PM
 #1358

I JUST WON THE DICE JACKPOT!!!!!!!!!!!!!!!!!!!!!!!!!!!

THANK YOU BITCOINVIDEOCASINO I LOVE YOU!!!!!!!!!!


lite
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February 10, 2018, 02:19:02 PM
 #1359

I JUST WON THE DICE JACKPOT!!!!!!!!!!!!!!!!!!!!!!!!!!!

THANK YOU BITCOINVIDEOCASINO I LOVE YOU!!!!!!!!!!


Nice, congrats on the win. 0.39 BTC is a good amount. i could've used your luck the other day lol, i missed winning a jackpot by missing one roll.  Undecided
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February 13, 2018, 09:50:05 PM
 #1360

I JUST WON THE DICE JACKPOT!!!!!!!!!!!!!!!!!!!!!!!!!!!

THANK YOU BITCOINVIDEOCASINO I LOVE YOU!!!!!!!!!!



We love our players too!
Congratulations on the big win!
Please be sure to tell your friends about our site, and you can even earn money by using your affiliate link!
https://bitcoinvideocasino.com/referral

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