BTCevo
Legendary

Activity: 1834
Merit: 1008
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March 12, 2019, 04:55:40 PM |
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Actually to find a new member needs some cost, so I believe for the current time they are having a hard time to have this. I do not know how much their traffic as well but I can guarantee they are trying to fix this but not a chance to reply for the message or email. You should really consider on their situation are because it is pretty hard to bring a really good support team
I have an idea. Why not officially announce that you need supports from Bitcoin Video Casino community. Someone who are already to support, for free, is highly expected. Let's give it a try. I really hope that some one is reliable and strongly support Bitcoin Video Casino will apply and do it for you, for the Casino. I dont think there will be someone willing to do such tasks for free. Managing the community like what TheQuin does for freebitcoin is not easy thing to do. A good site needs a professional or experienced manager to handle, so spending some money to hire professional for a good purpose is worth thing to do. Anyway, where is OP? It seems he is inactive for weeks already. Is he preparing something for promotions as he said some time ago? Yes it will not for free, but at least they have an extra persons to help them on their things, may be managing threads or into thr support team which they are lacking. Anyway to consider someone like thequin that can manage this is a little bit rare here, because it seems that he knows everything from the inside and outside, he must be working for freebitco.in long enough to know so much stuff on it though  Anyway if only OP put some vacancy there,I believe many people like to take some chance to improve their skills and of course some cash
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BitcoinVideoPoker (OP)
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March 13, 2019, 07:33:21 AM |
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Hello everyone, I just took a look at this thread myself, and I'm very very very sorry for our poor level of customer service and long delay in replying. It looks like those suggesting we hire a community manager are correct, and what better place to find that person than in this thread. Who would be interested? The duties would include: 1. Monitoring and replying to this thread. 2. Starting and promoting a Telegram group 3. Managing the Twitter account 4. Providing customer support via email. 5. Doing additional promotion and online ad buys. Post in this thread, or send me a DM if you are interested in joining our team as a community manager. (To those who were wondering, there are multiple people on our team, but the current person in charge of monitoring this thread, and replying to customer's emails obviously hasn't been doing a good enough job. The ownership of the site hasn't changed, but about a year ago we lost one of our very best team members who was in charge of all the customer support. For anyone that remembers Gary, we are missing him very much)
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BitcoinVideoPoker (OP)
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March 13, 2019, 08:02:30 AM |
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OK it's BACK up online, finally.
21 HOURS.
But still NOT a WORD in reply from support, no email, no post here, nothing. Nada. Zip. Zilch.
My Dash is credited on the game, yes, so nothing was "lost" after all.
This slow reply on our part was totally unacceptable. I am working on making some changes now so that all customers are replied to within an hour at the most. I'm very sorry for this previous delay, and truly thank you for all your past gaming with us.
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panjul07
Legendary

Activity: 4242
Merit: 1408
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March 13, 2019, 08:10:53 AM |
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Good to see that you are going to hire people to help you in managing the community. It is a good step to make your customer feels more comfortable when there is someone who is monitoring the community actively. Anyway, why dont you ask your campaign manager? So it will be easier for you to communicate with him. I think he is a great person to handle the tasks as you mentioned above.
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BitcoinVideoPoker (OP)
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March 13, 2019, 08:34:13 AM |
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I just posted the link for the job opening here. bitcoinvideocasino.comFor those who are new, here are our great site features: Site Features- Established 2012
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- Video Poker's Double or Nothing -- After winning, just hit the Double button and try to beat the dealer
- Lots of Games -- Seven different Video Poker games to choose from, including Double Bonus and Deuces Wild
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poptok1
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March 13, 2019, 09:17:14 AM |
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Who would be interested?
Hi, I'm definitely interested although obligation no'5 seem a little over committing. Managing someone else's money... that would require quite a lot of trust, right? Maybe you could send me some more details through pm or telegram if you want? please note: I'm not a native English speaker, have no experience as a manager and I'm unwilling to disclose any (unreasonable) personal information. I would prefer to take bitcointalk.org representative position only, consider my application as backup plan in case nobody else reports in.
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examplens
Legendary

Activity: 4046
Merit: 4706
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March 13, 2019, 12:09:23 PM |
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You also need to hire a web designer. Now is 2019 year, many trends have been changed especially in website design. Your site still looks as if in 2012.
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hd49728
Legendary

Activity: 2856
Merit: 1344
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March 13, 2019, 01:24:35 PM |
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Agreed with your proposal. It should be redesigned, but it is not a most essential thing for now. You also need to hire a web designer. Now is 2019 year, many trends have been changed especially in website design. Your site still looks as if in 2012.
Excellent! The topic in Services board will help you fastlly catch attention of potential good managers for our community. I am waiting for the coming community manager. I just posted the link for the job opening here.
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panjul07
Legendary

Activity: 4242
Merit: 1408
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March 14, 2019, 11:53:19 AM |
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You also need to hire a web designer. Now is 2019 year, many trends have been changed especially in website design. Your site still looks as if in 2012.
Sometimes OLD look is something which makes you miss it. Indeed, redesigning it may make it look more modern but I think they can use combination of Old and modern look. I would like to see more promotions from BVC instead of focusing on its design. Other thing that can be considered is about the minimum bet amount, AFAIK 1 credit here = 10k satoshi. So maybe making it lower to 1 credit = 1000 satoshi will attract more users.
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Sellman
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March 14, 2019, 12:08:10 PM |
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Sometimes OLD look is something which makes you miss it. Indeed, redesigning it may make it look more modern but I think they can use combination of Old and modern look. I would like to see more promotions from BVC instead of focusing on its design. Other thing that can be considered is about the minimum bet amount, AFAIK 1 credit here = 10k satoshi. So maybe making it lower to 1 credit = 1000 satoshi will attract more users.
Better approach is building up new design, but allow users to have two options. They can be able to choose the classic (old) design or modern (new) design. It is given by so many softwares and operating system, right?
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IrishmanPaddy
Newbie

Activity: 1
Merit: 0
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March 16, 2019, 10:43:43 AM |
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Awesome site really enjoy playing Blackjack on it.
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kingpin4321
Member


Activity: 280
Merit: 14
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March 16, 2019, 04:25:44 PM |
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Awesome site really enjoy playing Blackjack on it.
Did you even take out time to understand the post. You playing the game well is good to know but this is quite unnecessary I hope you take out time to understanding things first
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tbct_mt2
Legendary

Activity: 2996
Merit: 1029
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March 16, 2019, 04:30:08 PM |
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BitcoinVideoPoker answered that some of their team members, who are responsbible for community communication left long time ago. Good news is the team have asked for hiring new member. They actually created a topic for this purpose. This condition is a bit similar as coinroyale. It seems BVC is also managed by single person only to handle all things, once the person in charge has a another things to IRL then he cant handle the site as fast as usual. So, having a team contains some people to handle the site will be better.
Not sure about the manager, who tend to like to do his own campaign management stuffs rather than sticking with only one site. Let's see. Probably the campaign manager Hhampuz could handle it as well if BVC ask him to do so.
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BitcoinVideoPoker (OP)
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April 24, 2019, 09:47:45 AM |
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Hey folks! We're happy to share that our support is now active and ready to respond to your queries at the earliest possible. For avid players, participants and new entrants alike, we'd like to remind you that we have one of the best referral payouts, and a provably fair system in the business. Current Jackpots: VIDEO POKER: 202 BTCBLACK JACK: 12.6 BTCKENO: 92 BTCSLOTS: 192 BTCLets get the dice rolling! Regards, BitcoinVideoCasino.com
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steampunkz
Sr. Member
  

Activity: 1162
Merit: 268
50% bonus on your First Topup
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April 24, 2019, 11:31:04 AM |
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Hey folks! We're happy to share that our support is now active and ready to respond to your queries at the earliest possible. For avid players, participants and new entrants alike, we'd like to remind you that we have one of the best referral payouts, and a provably fair system in the business. Current Jackpots: VIDEO POKER: 202 BTCBLACK JACK: 12.6 BTCKENO: 92 BTCSLOTS: 192 BTCLets get the dice rolling! Regards, BitcoinVideoCasino.com Awesome referral system there admin! It's my first time visiting your plain and simple site, Your graphics is kinda old but still fits. By the way do you also own the other gambling site listed in the site below and on the top?
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ralle14
Legendary

Activity: 3948
Merit: 2045
Shuffle.com
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April 24, 2019, 11:55:07 AM |
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By the way do you also own the other gambling site listed in the site below and on the top?
They do own all of those gambling websites or at least a part of it because I remember them recommending the altcoin version of BVC in this thread. Edit: Manage to find the post I was referring to.
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BitcoinVideoPoker (OP)
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April 25, 2019, 02:04:39 PM |
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Awesome referral system there admin! It's my first time visiting your plain and simple site, Your graphics is kinda old but still fits. By the way do you also own the other gambling site listed in the site below and on the top?
Hello steampunkz, Yes, as ralle14 mentioned above, we have branched into other cryptos as well. Thank you for your feedback on the graphics front, we're certainly, continually dedicated to polishing our platform for the best user experience possible. Regards, BitcoinVideoCasino.com
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NewBlock
Copper Member
Newbie

Activity: 55
Merit: 0
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April 30, 2019, 06:25:59 PM |
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Won ~35 BCH from slot jackpot, withdraw processed after several hours. Great site!
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BitcoinVideoPoker (OP)
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May 01, 2019, 08:35:25 AM |
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Won ~35 BCH from slot jackpot, withdraw processed after several hours. Great site!
Hey NewBlock, that's great, congratulations! Regards, BitcoinVideoCasino.com
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Idrisu
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May 02, 2019, 07:55:18 PM |
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Won ~35 BCH from slot jackpot, withdraw processed after several hours. Great site!
Congrstulation man! It is a great think to here that someone win in jackpots here. 35bch is not a small amount especially if you are from the Third World countries. I do believe that one day I will win such huge amount of bch from betting or casino.
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