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[BitcoinVideoPoker]

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[KeyJockey]

Hey Tom: I'm emailing the info below to you but just thought I'd post here too in case it'd be helpful to anyone else who may have had this problem today...

-----
Hi Tom:

Had a weird problem just now, apparently from BVC but really odd... first time I've ever seen something like this happen.

2.0007 bitcoins deposited to my Copay wallet from BVC earlier today has just DISAPPEARED.  

Apparently the transaction has been dropped from the mempool even though it was not that long ago...?

I don't have all the info I'd like on it since the transaction has *vanished* but here's the situation:

1. I deposited 2.0 bitcoins to a new account to play with on BVC as I often do.  

The address for that is {edited} and you can see only one transaction there at the moment.

2. Played awhile, ran up to about 2.3 if memory serves and then I withdrew the original deposit as 2.0007 to another new address to my Copay wallet.  

The transaction appeared and my wallet balance was about 7.0

3. I played a little more with the 0.3 and lost it... so stopped for the day as "break even"

4. NOW, however, my wallet is showing the original 2.0 sent to BVC BUT THE RETURNED 2.0007 IS GONE.

5. Balance now is only about 5.0 bitcoins but it should be 7.0.   I am CERTAIN it was 7.0 just a little while ago but now the 2.0 from BVC has definitely disappeared.

Please check on this ASAP if you can... 2.0 BTC is not a small amount to lose to a blockchain glitch here!!!

Thanks in advance for fast attention on this...

-KeyJockey

EDIT: UPDATE
Got a quick email response from Roger (not Tom) with the transaction ID and address confirming the withdraw WAS sent but just being "stuck" in unconfirmed state for some hours, apparently that was enough reason to make it "disappear" from my Copay wallet... although truly weird as I've had plenty of transactions take a long time to get a confirmation but they all *always* at least stayed in the wallet... never vanishing like this one did!  Really weird.

Anyway... after about another hour the transaction FINALLY got a confirmation and then it re-appeared in my wallet.

So... all well and THANKS for great customer service support from BVC once again.  Much appreciated guys, you rock!

[BitcoinVideoPoker]

EDIT: UPDATE
Got a quick email response from Roger (not Tom) with the transaction ID and address confirming the withdraw WAS sent but just being "stuck" in unconfirmed state for some hours, apparently that was enough reason to make it "disappear" from my Copay wallet... although truly weird as I've had plenty of transactions take a long time to get a confirmation but they all *always* at least stayed in the wallet... never vanishing like this one did!  Really weird.

Anyway... after about another hour the transaction FINALLY got a confirmation and then it re-appeared in my wallet.

So... all well and THANKS for great customer service support from BVC once again.  Much appreciated guys, you rock!

Thanks for the kind words KeyJockey.
The Bitcoin network is really getting to be congested and it's causing lots of deposits and withdrawals to get stuck in limbo.
Lot's of our players are not as knowledgable as yourself, so they have no clue what is going on.
Hopefully the scaling issue can be resolved soon.  For what it's worth, we like Bitcoin Unlimited's road map.

[KeyJockey]

Thanks for the kind words KeyJockey.
The Bitcoin network is really getting to be congested and it's causing lots of deposits and withdrawals to get stuck in limbo.
Lot's of our players are not as knowledgable as yourself, so they have no clue what is going on.
Hopefully the scaling issue can be resolved soon.  For what it's worth, we like Bitcoin Unlimited's road map.

Hey there... yeah I know, I agree BU should be the way to go too but WTF are they ever gonna get this resolved?

On this note IMHO it'd be really cool if you guys added support for another cryptocurrency!  My vote would be for MONERO!!!!!

Also for anyone reading this thread I wanted to say THANKS again for the fast response and support yesterday on the withdraw glitch: having over $3000 stuck in limbo due to the withdraw error was stressful to say the least, i.e. imagining if some less-honest online casino would just keep the money etc 

But ONCE AGAIN you guys there at BVC came thru with flying colors.... the withdraw error noted and money re-sent successfully within just a couple hours!

Situations like this is why BVC is really the ONLY bitcoin casino that I can recommend to friends, honestly.  You guys rock 

[BitcoinVideoPoker]

Thanks again KeyJockey,

We've been Bitcoin only from day one,  and thought that would never change.
Now it looks like we may be forced to implement other coins because the Bitcoin network is hardly even usable any more.
That would be such a sad day for Bitcoin.  FWIW, we like Monero too.

For anyone else who is a fan of our site,  be sure to tell your family and friends by using our referral system so you can earn some money at the same time.
bitcoinvideocasino.com/referral

[KeyJockey]

Hi again guys...

Hey can you please post an announcement or something HERE when the recent withdraw-crash bug is resolved there?



Once again I really appreciate the good customer service in replying to these issues when they happen BUT I've now been bitten by this bug three times and I kinda don't want to risk playing on BVC again until you can assure me it's not going to happen any more.

Hopefully you guys can understand that even with Jon re-sending the bitcoin that's caught in limbo fairly fast (couple hours usually) it's still very stressful to us loyal long-time BVC customers, to have to WAIT, when we're used to getting *instant* deposit and withdraw results.

[BitcoinVideoPoker]

Hi KeyJockey, 
We are aware of this issue, and it seems to be caused by the server taking too long to construct the transaction.
We are moving the entire site over to a new, more powerful server this week, and that should solve this issue forever.
 
I'll be glad to keep everyone posted. 

On another note,  maybe some of you didn't know that we have a great Android app so you can play on the go.  Please consider giving it a try:

 

[BitcoinVideoPoker]

It's a sad day for Bitcoin,  but I suppose a new era for Crypto Currency and Dash.
Due to popular demand from the community due to network congestion with Bitcoin, we have now launched
DashVideoCasino.com
It works exactly like the Bitcoin site you all know and love,  but everything is denominated in Dash.
We even have the same great affiliate program where you can earn up to 25% of the house edge on every player you refer.
Additional crypto currencies will be coming soon.  Please provide feedback.

[shapeshiftscam]

Why you create another domain for dash casino, instead of internal currency conversion? I mean you can set a combo box to change other currency?

[BTCevo]

Why you create another domain for dash casino, instead of internal currency conversion? I mean you can set a combo box to change other currency?

dash is not good

Is it that bad for dash? Because from the price I saw it is around 0 04 btc per coin which is not so bad too because last time when I trade it, it was not that huge and just in a few months it becomes 0.04 btc

For OP, congrats for your mobile mode and keep updating good feature though. I just do hope that I will earn good amount here or may be hit some jackpot

[Bitinity]

Why you create another domain for dash casino, instead of internal currency conversion? I mean you can set a combo box to change other currency?

dash is not good

Any specific reasons for saying dash is not good? As far as I can see, dash is a good crypto. Their trading volume is so great recently means that there are many people using dash, why you say it is not good?

[BitcoinVideoPoker]

Why you create another domain for dash casino, instead of internal currency conversion? I mean you can set a combo box to change other currency?

It was actually a lot less work for us to do it this way.
Stay tuned for
litecoinvideocasino.com
zcashvideocasino.com
Zcoinvideocasino.com
monerovideocasino.com
and maybe some more.....

Feel free to post your requests here.
We really hope that the Bitcoin scaling issue is solved in favor of Bitcoin Unlimited soon,  but a business owner has to use the crypto currency that actually works.

[jpcfan]

any chance you can have lower limits on games?


a year ago you could deposit 0.05btc and slots will last you a good hour.


nowaday deposit 0.05btc and it's gone in 10min tops on slots

[ralle14]

any chance you can have lower limits on games?


a year ago you could deposit 0.05btc and slots will last you a good hour.


nowaday deposit 0.05btc and it's gone in 10min tops on slots

Afaik the limits haven't changed on bvc the lowest is still at 0.0001 per credit, maybe your just having a bad run on slots. You could do like 1-3 line per spin instead of doing all 20 if you want to last for a longer time.

[Ayers]

Why you create another domain for dash casino, instead of internal currency conversion? I mean you can set a combo box to change other currency?

dash is not good

Any specific reasons for saying dash is not good? As far as I can see, dash is a good crypto. Their trading volume is so great recently means that there are many people using dash, why you say it is not good?

it doesn't mean that are many people that use dash, when a coin is pumped it mean that many are buying, but don't be fooled by the price, i think it will be dumped soon

[jpcfan]

any chance you can have lower limits on games?


a year ago you could deposit 0.05btc and slots will last you a good hour.


nowaday deposit 0.05btc and it's gone in 10min tops on slots

Afaik the limits haven't changed on bvc the lowest is still at 0.0001 per credit, maybe your just having a bad run on slots. You could do like 1-3 line per spin instead of doing all 20 if you want to last for a longer time.

why would i play only 3 lines?

i play to hit the jackpot



each spin now cost $2.40


when i hit this jackpot 2 years ago, each spin would be 60 cents

[BTCevo]

any chance you can have lower limits on games?


a year ago you could deposit 0.05btc and slots will last you a good hour.


nowaday deposit 0.05btc and it's gone in 10min tops on slots

Afaik the limits haven't changed on bvc the lowest is still at 0.0001 per credit, maybe your just having a bad run on slots. You could do like 1-3 line per spin instead of doing all 20 if you want to last for a longer time.

why would i play only 3 lines?

i play to hit the jackpot



each spin now cost $2.40


when i hit this jackpot 2 years ago, each spin would be 60 cents

2 years ago how much is the bitcoin price for 1 btc? Compare to now bitcoin price is much more higher may be around 2-3 times higher and of course each line will not.cost the same amount but still it is 0.001 per line so 20 line will be 0.02. I dont think they change the limit on each line, it just because the price is high right now.

And everyone sure wants to hit jackpot but they just can't afford the limit of each line. Most of them want to play low to get huge which is never can on this site

[jonasBTC]

Had an issue with the site tonight - sent an email in.   Thanks

[KeyJockey]

Had an issue with the site tonight - sent an email in.   Thanks

Hey Jonas...

Was your issue this same one that I wrote about, above...?  

Hi again guys...

Hey can you please post an announcement or something HERE when the recent withdraw-crash bug is resolved there?



Once again I really appreciate the good customer service in replying to these issues when they happen BUT I've now been bitten by this bug three times and I kinda don't want to risk playing on BVC again until you can assure me it's not going to happen any more.

Hopefully you guys can understand that even with Jon re-sending the bitcoin that's caught in limbo fairly fast (couple hours usually) it's still very stressful to us loyal long-time BVC customers, to have to WAIT, when we're used to getting *instant* deposit and withdraw results.

I've been WAITING to hear something from the BVC guys as SOON as this is resolved... not really wanting to play any more lately on BVC until this is fixed !!!

It's really annoying having the withdraw crash/delay.

Until it's fixed for sure I'm personally only playing over on the bitcoin.com site "games" section (same software these guys here sold to Roger Ver apparently, runs about the same and I'd assume just as trustworthy site operator... knock on wood? LOL)

[KeyJockey]

By the way I also agree about lowering BTC limits for the games here.

Back when one bitcoin was worth about $300 bucks, playing for 0.0001 per spin or blackjack hand etc was equal to three cents whereas nowadays with one bitcoin north of $1200 we're playing 12 cents a throw, at minimum 0.0001   

Twelve cents a hand for video blackjack is already HALF of the price of these kind of video poker or blackjack games in a real-world brick and mortar casino! 

The cheapest those games run around where I live is 25 cents minimum (yes, I know there's still nickel games in Vegas, especially at some of the seedier joints downtown like the good ol' El Cortez, LOL,  but unfortunately I don't get out to Nevada anymore, as much as I'd like to).

Anyway, an internet-only bitcoin gambling website that's charging half-price of what a billion-dollar real-world mega-corporation charges, for essentially the SAME GAME, is pretty steep!!!

Enabling just one more decimal place "downwards" to set the games as minimum 0.00001 -- or about a penny now -- would be ideal...!