Ya, I've been trying for a few months to get my btc-e wex.nz account back. They have a handy verification page when you try to log in so I was going through all of the steps, name, no problem, citizenship...*searches for United States* *checks for any way to input United States*, nope. I live in Korea so I put South Korea since it's an option. I input my Korean address, my Korean ID, my Korean utility statement.
*denied* 'please include a scan of your passport'
hmm...you're not going to like this buy my passport shows I am a United States citizen...which I cannot choose as an option.
If Namecoin ever goes to the moon I'll have to get a second passport just to get my NMC from Wex. I had 21k NMC before they went down. They have every incentive to not let me back in.
I doubt that they are trying to scam you out of your 21k NMC, which appears currently to be about $30k worth of value.
Possibly, you just had some loss of password issues or something, and that is why you could not get into your account? And, as I am typing, I am thinking, what the fuck? One thing is getting your account back and another thing is getting verified... those are two different concepts - but perhaps they merge when dealing with a lost password issue or something like that, which seems to be the reason that you are having "issues."
Yeah, seems to be the case, that their newest policy, post USA gov shut down an persecution (prosecution) in July 2017, they do not allow verification of USA connected folks, but you do not need to get verified in order to have an account with them... especially if you already had an account before the USA gov shut down situation... and maybe your case is a bit special because it is a matter of attempting to get access back to your account which ends up being the same process of the verification which is not allowed for USA connected folks - so perhaps, if you could just get them to get you access back without going through verification, then you would accomplish that manually through support - rather than using any kind of automated system that they have.
Maybe I don't know what I am talking about? But I have an experience with them through my account with them, and I am a USA peep. I am not verified. I still can withdraw all of my WEX value as long as I transfer to BTC.
When they transferred from BTC-e to WEX, I just used all my already existing credentials. In other words, my log-in information was still current with them at the time that they went down in late July, so when they came back on-line in mid-September, I just used my e-mail that is registered on their system to reset my password. I don't recall any additional steps that I had to take to get access to my already existing account. I was even traveling at the time that I reset my password through my e-mail, so my transferring of my account log-in from BTC-e to WEX did not require any kind of IP address matching... only e-mail matching and that none of my info had been flagged by them...
So your problem must be that you somehow lost your log-in credentials or you were not currently actively using your BTC-e account at the time of the July shut-down?
Maybe my other experience is not very relevant, but my BTC-e account had been hacked on two occasions, and I recall that on the second occasion (in about February/March 2017), BTC-e required me to show my ID and a utility bill to get access to my account back.... which is kind of fucked up when you think about it, because I had never previously shown them that stuff, and I am surmising that they were just going through the motions of requiring me to show that stuff before they gave me access to my account (which they had frozen due to suspicious activities after the hacker had gotten in and kind of fucked it up by trading the value in the account into a kind of oblivion... The value went from like 24BTC down to 8BTC within the time of their 1.5 hours of access.. hahahahaha.. some of those hackers are good at fucking things up)..
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