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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 500702 times)
FlensGold
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June 28, 2017, 06:50:06 PM
 #4521

Can someone at Kraken please push Ticket #409290?
Fidor payments are not credited (old customer / fully verified)

For some reasons, Fidor-Fidor-SEPA deposits take several hours lately. Not long ago it used to be minutes. Any comments as to why this changed, Dargo?
Multiple reasons...
1. Sometimes your name is not shown. In this case the transaction is shortly successfull, but not creidted. then it disappears. After several hours it appears again, but "onhold".
2. Fidor transaction limit. I was told that there is a fixed daily limit of incoming transactions Kraken can handle. Kraken has a workaround for this, but this has to be done manually by few specific guys. So they usually do it after enough people wrote support tickets about missing transfers.
3. And even more reasons...

All in all it is unfortunaltey this way:
If you have an alternative to Kraken, then do not use Kraken at the moment.
Wait until they solved all these problems like website/api being bad/unreachable. Market orders (or limit orders which should be filled) taking minutes to execute, while other orders come through, even if they were placed after yours) . Stale orderbooks...

Deposit was credited yesterday. On #2 above, my understanding is that it's a daily transaction limit set by Fidor and doesn't have anything to do with how many transactions we can handle technically. There are a number of issues right now for sure that we are working to address and people should be aware and cautious for that reason, but if the main issue you're seeing is that deposits take several hours to credit instead of several minutes, that doesn't seem like something that should stop you.

Actually it IS a problem when a deposit which normally takes ~30 Minutes to become credited now takes several hours (todays deposit I sent ~12h ago is still not credited, but at least now shows up as "onHold"). This is new for me and I have been using Kraken because I was able to deposit fast using fidor. If you are working on that I can wait some time, but if you claim that there is not even a problem I should consider another exchange (in Germany bitcoin.de also works with fidor).
BR
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Dargo
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June 28, 2017, 07:13:13 PM
 #4522

Can someone at Kraken please push Ticket #409290?
Fidor payments are not credited (old customer / fully verified)

For some reasons, Fidor-Fidor-SEPA deposits take several hours lately. Not long ago it used to be minutes. Any comments as to why this changed, Dargo?
Multiple reasons...
1. Sometimes your name is not shown. In this case the transaction is shortly successfull, but not creidted. then it disappears. After several hours it appears again, but "onhold".
2. Fidor transaction limit. I was told that there is a fixed daily limit of incoming transactions Kraken can handle. Kraken has a workaround for this, but this has to be done manually by few specific guys. So they usually do it after enough people wrote support tickets about missing transfers.
3. And even more reasons...

All in all it is unfortunaltey this way:
If you have an alternative to Kraken, then do not use Kraken at the moment.
Wait until they solved all these problems like website/api being bad/unreachable. Market orders (or limit orders which should be filled) taking minutes to execute, while other orders come through, even if they were placed after yours) . Stale orderbooks...

Deposit was credited yesterday. On #2 above, my understanding is that it's a daily transaction limit set by Fidor and doesn't have anything to do with how many transactions we can handle technically. There are a number of issues right now for sure that we are working to address and people should be aware and cautious for that reason, but if the main issue you're seeing is that deposits take several hours to credit instead of several minutes, that doesn't seem like something that should stop you.

Actually it IS a problem when a deposit which normally takes ~30 Minutes to become credited now takes several hours (todays deposit I sent ~12h ago is still not credited, but at least now shows up as "onHold"). This is new for me and I have been using Kraken because I was able to deposit fast using fidor. If you are working on that I can wait some time, but if you claim that there is not even a problem I should consider another exchange (in Germany bitcoin.de also works with fidor).
BR

Yes, it's a problem, didn't mean to suggest it isn't.
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June 28, 2017, 07:35:40 PM
 #4523

Hey I have been waiting for the tier 3 verification for a few days now. I already had the 1 and 2 any estimation on how long its currently taking to get verified?

It might get faster since we are hiring more verification agents, but it could take 4 weeks or more unfortunately because we have a large backlog of accounts waiting for verification.
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