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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607545 times)
yoda42
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January 12, 2018, 04:28:21 PM
 #6101

I wait like everybody else here so that Kraken will re-open and be better from what was.
It's very clear that a system that was designed to serve some thousands or some hundred thousands was not possible to serve millions..
I hope everything goes well with your update! 

Same here!

I find it strange that people complain for weeks (months?) about the bad service. And when Kraken has a solution (aka a new trading engine) and sets it into reality, people complain about that they are working on a solution. This is not a simple Windows update or VM clone, this is more like a complicated open heart sugery across an army of servers. You can test all kinds of scenarios before but in the end you need to do it and solve all the problems that come along. Also I prefer devs who get enough sleep to make a solid and stable environment and thourougly test everything before releasing it into the wild.

So sit back and relax!
And I think many will be thankful for two extra days of HODL instead of panic FOMOFUD (FUDOMO?) selling because this is gonna be a great year for crypto Smiley
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wackojax
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January 12, 2018, 04:33:47 PM
 #6102

is that new ?
https://trade.kraken.com/kraken/btceur

mithrandi
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January 12, 2018, 04:53:50 PM
 #6103

No, Cryptowatch has been showing the message about Kraken message since shortly after it started.

Kalahan
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January 12, 2018, 05:15:17 PM
 #6104

Now it's been 5 hours without an update! What the f*ck is going on? Not even a post from their team here or on reddit.
btcinsight
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January 12, 2018, 05:35:41 PM
 #6105

Is Kraken insured, or any other exchange for that matter ? We have the drawbacks of banks (AML/KYC bullshit) but not the benefits.

Bitrated user: 2btcinsight.
testbug
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January 12, 2018, 05:39:20 PM
 #6106

@testbug
I am not an IT guy but I think when you clone the machine and use it as a test environment to install an update, you can't simulate the users activities so you maybe can't be sure how it goes when it's in live..



What I am worried about is the maintenance page. The page is so ugly and unprofessional, why as a supposed serious company don't you install at least a more friendly maintenance page....
And then come to my mind: why do you want a more friendly page when everyone left the office and are not planning on coming back

You are right, you can't simulate real user activity. BUT: I think they are not where they are testing user activity. I bet the MS SQL, Mariana, Redis whatever DB got updates or even got upgraded. I personally know that even updateing PHP to a newer version can bring big big problems.

What if they are just buying time for their exit? Shouldn't we do something?
What can you do? The only thing goes in mind - that you should monitor exchange wallets for unexpected activity.
But even if you see something - what really can be done?
I've hear roumors about people forming groups, organizing wallet balances and stuff. I know, that like on every other exchange, there are people with several million dollars on the exchange. I personally would START TO COMMUNICATE MORE

Does it make any sense that the maintenance takes so long? Their "system upgrade" should be as simple as getting more connectivity from their host, right? This shouldn't take more than a few minutes. Unless I am missing something.
My experience shows me, and i bet other guys from IT branche can confirm, that sometiems you want to do something "quick", like: "Hey, this shouldnt take too long, let's roll out that update". Someone has made a mistake and out the "let's roll out that update" is a "fuck this, how can we ever again have a working system?
A company like this most likely has:
- internal backup
- backups of database
- backups of wallets
- complete machine backups
- INSTANT restore if something is realy fucked up
- backup to tape
- backup to other servers
- backup to cloud

I have no idea what company is doing the IT work for kraken, but to be honest you should think about changeing your IT company. This is completely unacceptable.

Here is one szenario which came into my mind:
Maybe the kraken servers have been real physical machines and no one has ever thought about to migrate these machines into virtual machines. There are converter out there, being able to even virtualize an very very very very very very old linux system. If you start the virtualization there are two szenarios: You fire up the virtualization and everything is fine. It will need a big amount of time but it will finish without problems. After that you change some settings on the VM and you can start the server and its good.
On the other hand (szenario two) you start the virtualization and it will stop/hang/freeze after a few minuts. If this happens, my experience says that i can take HOURS to get it fixed, as it can be required to do several fixes to get it running. Sadly after EVERY SINGLE FIX you start the virtualization again and receive a new error... This has to be repeated as often as required, and only god knows how often it has to be.


@kraken:
Please communicate more. Even if it's like: we have still 100 more errors to fix, but we have already fixed 500 errors. Something like that should be ok.
loganberry101@gmail.com
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January 12, 2018, 05:40:27 PM
 #6107

From 2 hours to a whole day.. when is this upgrade going to be finished? I missed a lot of trading opportunities today and I don't appreciate that at all. But who cares...........

We lost a lot of trading opportunities for month with lag and other bug .... So all prefer 1 day without trading at all for have a fonctionnal site ....

Exactly!
loganberry101@gmail.com
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January 12, 2018, 05:41:31 PM
 #6108

At least i can laugh my ass off at the people getting gox'd by Kraken in this bloodbath. Oh wait... I'm one of them too. Grin
Hilarious...
loganberry101@gmail.com
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January 12, 2018, 05:45:09 PM
 #6109


Lesson learned again. Everybody will  probably be withdrawing all their funds when they resume lol I have a couple of gran there in my account but If they really will suddenly close like gox, its all theirs. No matter how reputable, how long they have been in the business its still not safe storing tokens on exchanges.
The problem is for the average person the withdrawal fees on the crypto are so high now that your coins are kindof stuck on the exchanges.
Kraken-Septimus
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January 12, 2018, 05:50:35 PM
 #6110

Hi Everyone.

We are sincerely sorry about how long this update is taking. We know you're not happy and honestly, we're not either. This was supposed to take a handful of hours yet here we are.

Our entire development team is working around the clock to solve the issues with the trading engine, but as of right now we don't have an estimate as to when we'll be back up. Rest assured that your funds are as safe as they've ever been on Kraken. We're only upgrading a trading engine and your funds are exactly where they've always been.

Kraken isn't going to be the next MtGox and we're not running with your funds. Once we have an update we will post it on our status page.

We're anxious to get this up and running so you can see how great the new trading engine really is! We can't wait to release the Kraken!

Again, we're so sorry for this extremely long downtime. This update will resolve a lot of trading issues and it will be worth it.

We'll talk again shortly. Thank you for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
testbug
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January 12, 2018, 05:51:41 PM
 #6111

THIS IS VERY IMPORTANT TO ALL OF US - he is right
Does someone know their wallets ? Would be good to check that at least funds are safe.

What if they are just buying time for their exit? Shouldn't we do something?
What can you do? The only thing goes in mind - that you should monitor exchange wallets for unexpected activity.
But even if you see something - what really can be done?

This person is right. We all should check the wallet addresses and see if our coins did move.
My coins have indeed been moved yesterday, about 2h before the update started.

If you are not sure how to check here is the way to check deposit address:
Open up the wallet you used to send your bitcoin, this can even be an other exchange, web wallet, ledger nano or anything. Find the transaction you made to kraken and get your wallet address.
go to blockchain.info and enter your DEPOSIT krakens wallet address.

Please post here if your coins have been moved or not.
entrailz
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January 12, 2018, 05:55:37 PM
 #6112

Hi Everyone.

We are sincerely sorry about how long this update is taking. We know you're not happy and honestly, we're not either. This was supposed to take a handful of hours yet here we are.

Our entire development team is working around the clock to solve the issues with the trading engine, but as of right now we don't have an estimate as to when we'll be back up. Rest assured that your funds are as safe as they've ever been on Kraken. We're only upgrading a trading engine and your funds are exactly where they've always been.

Kraken isn't going to be the next MtGox and we're not running with your funds. Once we have an update we will post it on our status page.

We're anxious to get this up and running so you can see how great the new trading engine really is! We can't wait to release the Kraken!

Again, we're so sorry for this extremely long downtime. This update will resolve a lot of trading issues and it will be worth it.

We'll talk again shortly. Thank you for your patience.

Say we have FIAT funds on the exchange, can we put in a support request to have them withdrawn during this down time?

2 days really isn't good, not just that you keep saying "several more hours" in the updates giving false hope. Either give definite times or don't give times at all.
testbug
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January 12, 2018, 05:58:14 PM
 #6113

Sorry for this quote but i want everyone to read this. I will be quoteing this on more pages if required.

THIS IS VERY IMPORTANT TO ALL OF US - he is right
Does someone know their wallets ? Would be good to check that at least funds are safe.

What if they are just buying time for their exit? Shouldn't we do something?
What can you do? The only thing goes in mind - that you should monitor exchange wallets for unexpected activity.
But even if you see something - what really can be done?

This person is right. We all should check the wallet addresses and see if our coins did move.
My coins have indeed been moved yesterday, about 2h before the update started.

If you are not sure how to check here is the way to check deposit address:
Open up the wallet you used to send your bitcoin, this can even be an other exchange, web wallet, ledger nano or anything. Find the transaction you made to kraken and get your wallet address.
go to blockchain.info and enter your DEPOSIT krakens wallet address.

Please post here if your coins have been moved or not.

Hi Everyone.

[krakensupportmessagegotremoved]

Say we have FIAT funds on the exchange, can we put in a support request to have them withdrawn during this down time?

2 days really isn't good, not just that you keep saying "several more hours" in the updates giving false hope. Either give definite times or don't give times at all.

Good question, can we require a FIAT withdraw?
jedaite
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January 12, 2018, 06:00:10 PM
 #6114

My coins have NOT moved. I trust Kraken, but yes, like most of you guys, I'm not comfortable until I can log into my account. I will wait though. Let's hope for the best and when I say this, I mean having Kraken come back online soon and have a stellar trading engine as well.

LeGaulois
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January 12, 2018, 06:12:42 PM
Last edit: January 12, 2018, 11:37:40 PM by LeGaulois
 #6115

Same here, my coins haven't moved. It's not going to make me more confident until I see Kraken's website online again. While the week end is starting I doubt we will see something done before Monday.
If they can't update the site, then stop it, take the site back online and try again when you're sure to be able to perform the upgrade

Kraken-Septimus
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January 12, 2018, 06:18:06 PM
 #6116

Hi Everyone.

I know there are talks about making sure your funds haven't moved but your funds are never stored in your deposit address. They're moved to our hot wallet. Similarly, if you request a withdrawal, your funds won't come from your deposit address. They'll come from our hot wallet.

No fiat or crypto withdrawals are being processed during this downtime.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
entrailz
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January 12, 2018, 06:23:18 PM
 #6117

Hi Everyone.

I know there are talks about making sure your funds haven't moved but your funds are never stored in your deposit address. They're moved to our hot wallet. Similarly, if you request a withdrawal, your funds won't come from your deposit address. They'll come from our hot wallet.

No fiat or crypto withdrawals are being processed during this downtime.

So you want us to believe our funds are safe without having any access to them?

I'm sure you can understand my skepticism with regards to that. I have a large amount in Kraken and just want a way to confirm my funds are safe other than a few words on a message board.

dadrdalk
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January 12, 2018, 06:35:20 PM
 #6118

This is really puzzling. It looks like an exit scam, but rational people would realize that with so much money they would be hunted with great effort plus some part of their customers is quite IT proficient plus US based means a bit suspicious justice system and extraditions around the world. On the other hand else this would be shocking incompetence, given that they have had problems for a while and they probably have money to build several such systems in parallel. I have money there too, by the way.
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January 12, 2018, 06:39:30 PM
 #6119

no update from https://status.kraken.com/ since 12h05utc, so 6h30 .....
What a great com ...

If you ever come back up you can believe in a massive panic withdrawal ....

If you stop new customers (as other exchange) the time to your upgrade you not have this situation ...

If you communicate better you don't have this situation too ....

If support have nothing to do, hope seriously some staff fall for better one .... for a better futur.

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January 12, 2018, 06:44:05 PM
 #6120

Quote from: entrailz

So you want us to believe our funds are safe without having any access to them?


 What they possibly could do? All systems are offline, what do you want? A personal receipt?

 My opinion, that there's no point for Kraken to quit, especially now. They earn nearly million (or more) $ per day solely from the trade fees. It is a solid business they make there.

 What they are doing - I think - is upgrading their buggy trading engine for ALL OF US - while in the same time  sacrifising their own profit - being offline for two days costs no less than 2 mils...

 I also have money there - but somehow I believe in their spirit...

 And also the time is right - the fluctuations in market these two days are minimal. Couldn't be a better time frame to perform this upgrade.
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