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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607545 times)
crypt0dude
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January 14, 2018, 04:54:47 PM
 #6221

Is this site legit? is asking for SSN in order to deposit USD from bank account? and they asking for full SSN not just last 4 digits like other exchanges??

If you're asking me, yes, I trust Kraken the most out of all crypto exchanges.
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January 14, 2018, 06:44:07 PM
 #6222

Update - Our highest priority now is getting withdrawals back online. We expect to be able to reopen withdrawals no later than 01:00 AM UTC Monday (5:00 PM PT Sunday).
Jan 14, 18:29 UTC

i hope withdrawals get back tomorrow
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January 14, 2018, 07:09:16 PM
 #6223

Good to see that the site is back up and running. I hope that they made improvements so that there will be no more errors at busy times.
Site is loading quite fast at my end.

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January 14, 2018, 07:41:52 PM
 #6224

withdraws not working?
Kraken-Septimus
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January 14, 2018, 09:37:08 PM
Last edit: January 14, 2018, 09:56:38 PM by Kraken-Septimus
 #6225


ZEC deposit not work too, i see as confirmed on funding page, but not on my trading account ... but I understad this situation after system updates...

but what i do not understad is situation on Poloniex with ETC deposits for today :-( no info, no support reply - sorry for partial offtopic

Hi m42orion. Sorry to hear about the deposit issue. Would you please open a ticket here and escalate that ticket using this form? Thank you for your patience.


There was an extended period (it had been just over 20 minutes when I made my last post) with no trades on any trade pairs.  I tested both market and limit orders and received errors.  Just like old times.

Seems to be working now though.

Thanks for letting us know. This has since been corrected. If you see a bug please report it at https://support.kraken.com. Thanks again.

API trading is giving back bad values for the ticker. Also the expire time on all my orders is coming back as 17 seconds.. even though they do not expire within that time.

Hi enter`name`here. If this is still an issue, please report it on https://support.kraken.com. We appreciate you posting about the issue here!


Wait, what? Do you tell us to spam your website by creating new accounts continuously until we get an account whose get verified tab is available? I just can't believe this is your solution.

I was plannin to open a Kraken account for some time, I decided finally and I did it today. And then I see "verification is currently unavailable" warning on the screen. I can go to Bitfinex and create a new account but I like Kraken, please don't lose your new customers by not fixing this verification problem for newcomers.

I still can't understand one thing, if I see this "verification is currently unavailable" warning on my account, then do I have to open a new account? Isn't there another way? Won't you fix this problem? Please be more specific. We can't keep creating accounts until we get one without that warning, this is really not logical and fair.

Thanks!

Hi Haladay. I wish I had a better solution to this. Unfortunately, our developers are currently working hard on the trading engine bugs so we'll let everyone know when we've come up with a solution to the verification issues. Thank you so much for your patience.


Yep, it's completely asinine to suggest for new users to just keep trying other email addresses and keep signing up under new account usernames to see if maybe one of the new accounts will allow you to submit ID verification paperwork. Actually many posters here have already tried dozens of new accounts and they get the same response, 'feature disabled'; which likely means it was deliberately 'disabled'. It sounds like they really are adamant that this is a 'bug' but I am a retired software eng in the industry for two decades on enterprise level and anytime a label verbiage stated 'disabled' etc it was indeed disabled, otherwise there would be some sort of error code or something. I still believe for some reason they just do not want to admit that they deliberately turned off the 'Get Verified' 'feature' for the time being, which actually in light of all the core trading engine issues would have been totally understandable, but then just tell us that, why tell us we should just keep trying new account creations when we all know that is not going to change the customer experience. Do they just want a ton of new signups to inflate stats? I don't get it.
Anyway, it's quite simple, the first exchange that verifies my ID (KYC) will get my business, all the others, oh well, will likely just sit as empty accounts while I use whichever account was first in getting my account on board for trading. It's a shame though because I really wanted to try Kraken, especially after a trading engine upgrade, it appears that it could be a great exchange and I still will be patiently waiting to get verified, I refuse to just keep trying new accounts, besides I only have one primary email address, I don't own dozens of email address, but after a few weeks of waiting I will likely just use whichever exchange wins my business because time is of the essence in the crypto world which is turning quickly right now; bad time to plan for a major core trading engine upgrade.
There are many very easy methodologies to employ in IT in order to not have such botched launches, backups, segregated server farms still running the old code which can easily be put back in rotation if the launch of the servers with the new code fails, etc etc etc. Does not bode well as a first impression, HOWEVER, I am hearing great things about the new engine so actually really excited to get on Kraken platform but I'll continue to wait and hope I can get my account verified, but my patience has limits, there exists competition out there, so we'll see what happens.... tick tick tick .....

Hi AIConsciousness. We'll have more developers working on the disabled verification issue once any trading engine bugs are found and resolved. Please note that Kraken also has a major focus on security, as we're talking about billions of client's dollars here. There is a huge bottleneck on the work that can be completed, as we're only able to trust a certain number of developers.

If you know of any developers that are currently looking to work in the cryptocurrency space, please let them know that we're hiring.

hi kraken team,how long have to wait to get tier 4 verification done, ticket no.1252943

Hi jayjpass. The timing would depend on how many requests have come through. I would suggest escalating your ticket using this form. Thank you for your patience.


How long you wait already? I wait since 4 weeks.

Hi Tg87. I'd also suggest that you escalate your ticket using this form. Thanks for your patience.

Im locked more than 10 days with no reason. Anyone can help with unlocking? Sent tons of escalations but nothing.
Ticket: 1282358

Hi Ray328. A Senior Account Access Specialist is required for your specific issue. They will be with you as soon as possible. Thank you for your patience.

The frontend code shows "Feature disabled" when it gets any error from the backend, no matter what the error actually is. Combination of sloppy frontend code, and some issue on the backend with verification.

Hi mithrandi. If you haven't already, could you please report this issue [urlhttps://support.kraken.com]here[/url]? Thank you for posting here about the issue.

Still haven't received the money a deposited 1 month ago! Received an email 8 days ago saying "it arrived without a reference" (even if it had) and that "payments team will be working on this for you". Still haven't heard of support since then and still haven't my money...

Ticket #1155686

PS : how do I do if I want to buy less than 30 ripples at the time?

Hi Tom_Malloc. Please escalate your ticket using this form. Thank you for your patience. Please note that our minimum order size for Ripple is 30 XRP.

I keep reading in this thread that it's much faster. What is much faster? Much faster than before summer or after summer? According to https://status.kraken.com/ there still is lag > 1000ms and degraded performance.

I want to get back to Kraken as it's my favorite trading platform for the big coins, but I'm really hesitant as I've lost thousands of % (collateral in positions and opportunities) because of lag, unable to place orders and the absence of stop loss orders in only a few months. I still remember very recently when I tried to place for 3 days 4 hours non-stop xrp buy orders @ ~€0.19 and they didn't get through and few days later it mooned, while my newbie friend bought xrp from a retail website for €0.21 and he made over €50k in 1 week and cashed a portion of it out using the same website, you got my drift?

I need to consider my financial options if it's more profitable and less stressful to dedicate resources to crypto exchanges, forex brokers, investing in a portfolio and forget trading (as my newbie friend does) or in my company and continue my entrepreneurial journey. It looks like the newbies who buy and hold (investing) are reaping much more rewards without any stress vs the traders who are in constant uncertainty about the entire environment (functionality, safety, non existing insurance, risk/reward trades, a lot of dedicated time, etc.).

So, in summary, the questions I have are:
- How fast are orders placed in ms/seconds (not of your feelings or opinions)?
- No double order placements?
- Margin trading works?
- Downtime during trading?
- When are stop loss orders coming back?

Thanks in advance, I'm looking forward to use your service again and the experiences of clients.

Hi crypt0dude.

- How fast are orders placed in ms/seconds (not of your feelings or opinions)? - I'm not entirely sure what you mean by this. Could you please elaborate?
- No double order placements? - I'm not sure what you mean by this. Could you elaborate?
- Margin trading works? - This feature is currently disabled
- Downtime during trading? - I'm not sure what you're asking here. Could you elaborate?
- When are stop loss orders coming back? - They will be coming back soon, but we do not have a specific date at this time. We'll make sure everyone is aware when they return.

Is this site legit? is asking for SSN in order to deposit USD from bank account? and they asking for full SSN not just last 4 digits like other exchanges??

Hi elchavotravieso. Yes, our banking partner requires a full SSN for every client in the USA. Thank for reaching out!




Please keep an eye on our status page to get updates on withdrawals being enabled.

Also, don't forget to read our blog.

Thank you so much for your patience everyone.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
davidmmts
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January 14, 2018, 11:02:59 PM
 #6226

I'm not able to log onto my Kraken account for some reason
At first, I kept getting invalid login but I tried to reset my password after
Now it just says "Account temporarily disabled" and I'm not able to access my account at all!
I sent a ticket to support (#1363977) but I'm not sure what else to do at this point
markd
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January 14, 2018, 11:22:44 PM
 #6227

Withdrawals are back online.
btcwish1
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January 14, 2018, 11:26:53 PM
 #6228

Withdrawals are back online.

Really??  Did you try?? It will be awesome if its true..
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January 14, 2018, 11:29:22 PM
 #6229

Withdrawals are back online.

Really??  Did you try?? It will be awesome if its true..

I have requested a fiat withdrawal successfully. It should come tomorrow.
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January 14, 2018, 11:30:37 PM
 #6230

Withdrawals are back online.

Really??  Did you try?? It will be awesome if its true..

Yes, I withdrew EUR. Crypto withdrawals are also available.
Taxidermista
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January 14, 2018, 11:48:23 PM
 #6231

Withdrawals are back online.

Really??  Did you try?? It will be awesome if its true..

I withdrew EUR and BTC, no errors, no problems.

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January 15, 2018, 12:06:23 AM
 #6232

i withdrawed ripple and dogecoin. it was very fast.

kraken is better now Smiley we were afraid they're hacked
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January 15, 2018, 09:42:37 AM
Last edit: January 15, 2018, 11:31:57 AM by apaullo57
 #6233

OK, now that everything seems to work again, can you PLEASE unlock my account that has been locked for 15 days now? My ticket has passed all stages and should be lying now on the desk of the Account Access Specialist to review my information in order to grant access to my account. That's what they told me in the last email... So how big is that pile of tickets?
Ticket #1210988. THANKS!

Whoops! They unlocked it 1 hour after my message.. thanks guys! Time for some action!
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January 15, 2018, 12:50:36 PM
 #6234

OK, now that everything seems to work again, can you PLEASE unlock my account that has been locked for 15 days now? My ticket has passed all stages and should be lying now on the desk of the Account Access Specialist to review my information in order to grant access to my account. That's what they told me in the last email... So how big is that pile of tickets?
Ticket #1210988. THANKS!

Whoops! They unlocked it 1 hour after my message.. thanks guys! Time for some action!

Nice, sounds good!
Now hopefully they will fix the ID Verification 'bug' and allow all of us new signups to 'Get Verified' so we can get Krak'en!
Unleash the Kraken!
not.you
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January 15, 2018, 12:56:39 PM
 #6235

Now that many of us were given a sprinkling of stellar lumen can the minimum trade amount on that be lowered?  A minimum of 300 with a value of .61 USD means a minimum trade amount of around $183 which seems a bit high to me.  You can certainly create orders on other pairs that are a lot lower value than that.
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January 15, 2018, 01:00:15 PM
 #6236

Anyone is facing this weird thing or I missed something?
My account balance has been credited with Lumen (XLM) today but I have never used it and never generated an address to deposit either. The ledger is showing "transfer". Beside this XLM balance there is a * symbol.

EDIT: @not.you do you know how come we got credited some XLM?

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January 15, 2018, 01:08:31 PM
 #6237

Anyone is facing this weird thing or I missed something?
My account balance has been credited with Lumen (XLM) today but I have never used it and never generated an address to deposit either. The ledger is showing "transfer". Beside this XLM balance there is a * symbol.

EDIT: @not.you do you know how come we got credited some XLM?


" Update - Withdrawals are now enabled. We are aware of a rare issue preventing some new withdrawal addresses from being confirmed. Please try another address if this happens. Also, if you held bitcoin on your Kraken account at Bitcoin block #472889, you have been credited with your Stellar lumen (XLM) from the last airdrop. Note: the new trading interface still uses the old STR ticker (https://trade.kraken.com/kraken/strbtc)
Jan 14, 23:59 UTC "

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January 15, 2018, 02:42:19 PM
 #6238


Wait, what? Do you tell us to spam your website by creating new accounts continuously until we get an account whose get verified tab is available? I just can't believe this is your solution.

I was plannin to open a Kraken account for some time, I decided finally and I did it today. And then I see "verification is currently unavailable" warning on the screen. I can go to Bitfinex and create a new account but I like Kraken, please don't lose your new customers by not fixing this verification problem for newcomers.

I still can't understand one thing, if I see this "verification is currently unavailable" warning on my account, then do I have to open a new account? Isn't there another way? Won't you fix this problem? Please be more specific. We can't keep creating accounts until we get one without that warning, this is really not logical and fair.

Thanks!

Hi Haladay. I wish I had a better solution to this. Unfortunately, our developers are currently working hard on the trading engine bugs so we'll let everyone know when we've come up with a solution to the verification issues. Thank you so much for your patience.

Hello Kraken Team, thanks for your answer firstly. I know you're priority is the working platform issues now, but, please keep us updated about when we will be able to perform verification process as the new users. I really want to use your platform, but, I need to make verification tier 3 first.

Please keep working to enable verification process for the new users and update this on your status page so that we know when it's enabled once again. We're looking forward to hear from you.

Any ETA for this? It doesn't need to be accurate, just want to hear something.

Thanks!
Kraken-Septimus
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January 15, 2018, 02:45:28 PM
 #6239

I'm not able to log onto my Kraken account for some reason
At first, I kept getting invalid login but I tried to reset my password after
Now it just says "Account temporarily disabled" and I'm not able to access my account at all!
I sent a ticket to support (#1363977) but I'm not sure what else to do at this point

Hi davidmmts. Please escalate your ticket using this form and one of our agents will be with you as soon as possible. Thank you for your patience.

i withdrawed ripple and dogecoin. it was very fast.

kraken is better now Smiley we were afraid they're hacked

All client funds were safe during our upgrade and we were not hacked.

OK, now that everything seems to work again, can you PLEASE unlock my account that has been locked for 15 days now? My ticket has passed all stages and should be lying now on the desk of the Account Access Specialist to review my information in order to grant access to my account. That's what they told me in the last email... So how big is that pile of tickets?
Ticket #1210988. THANKS!

Whoops! They unlocked it 1 hour after my message.. thanks guys! Time for some action!

Hi apaullo57. I'm glad to hear that the issue has been resolved. Thanks for reaching out!


Nice, sounds good!
Now hopefully they will fix the ID Verification 'bug' and allow all of us new signups to 'Get Verified' so we can get Krak'en!
Unleash the Kraken!

Hi AIConsciousness. Now that Stellar Lumens have been distributed, this is our developer's priority. We'll let you know once this has been resolved. Thanks for posting!

Now that many of us were given a sprinkling of stellar lumen can the minimum trade amount on that be lowered?  A minimum of 300 with a value of .61 USD means a minimum trade amount of around $183 which seems a bit high to me.  You can certainly create orders on other pairs that are a lot lower value than that.

Hi not.you. I've put in a request for a lower trade limit. The problem with crypto rising so quickly is that what once seemed like a normal limit now seems high!


Hello Kraken Team, thanks for your answer firstly. I know you're priority is the working platform issues now, but, please keep us updated about when we will be able to perform verification process as the new users. I really want to use your platform, but, I need to make verification tier 3 first.

Please keep working to enable verification process for the new users and update this on your status page so that we know when it's enabled once again. We're looking forward to hear from you.

Any ETA for this? It doesn't need to be accurate, just want to hear something.

Thanks!


Hi Haladay. Our developers are working on this issue and we'll let you know once we have a resolution. Thank you for your patience.




You've read it correctly. Stellar Lumens have been distributed.

If you see a bug please report it at https://support.kraken.com.

Enjoy free trading on Kraken until the end of the month!

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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January 15, 2018, 02:57:20 PM
 #6240

Anyone is facing this weird thing or I missed something?
My account balance has been credited with Lumen (XLM) today but I have never used it and never generated an address to deposit either. The ledger is showing "transfer". Beside this XLM balance there is a * symbol.

EDIT: @not.you do you know how come we got credited some XLM?


" Update - Withdrawals are now enabled. We are aware of a rare issue preventing some new withdrawal addresses from being confirmed. Please try another address if this happens. Also, if you held bitcoin on your Kraken account at Bitcoin block #472889, you have been credited with your Stellar lumen (XLM) from the last airdrop. Note: the new trading interface still uses the old STR ticker (https://trade.kraken.com/kraken/strbtc)
Jan 14, 23:59 UTC "

Thanks @Shamane It's not that I am complaining, I was puzzled this morning as I wasn't aware of this news.
I am very happy, I love Kraken again, it's official Grin

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