Bitcoin Forum
April 21, 2019, 11:14:28 AM *
News: Latest Bitcoin Core release: 0.17.1 [Torrent]
 
   Home   Help Search Login Register More  
Pages: « 1 ... 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 [336] 337 338 339 340 341 »
  Print  
Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607264 times)
CryptoTeng
Member
**
Offline Offline

Activity: 165
Merit: 15


View Profile
July 06, 2018, 01:42:37 PM
Last edit: July 06, 2018, 05:24:05 PM by CryptoTeng
 #6701


...

A misprint looks a lot like any other candle with excessive real volume, which is why they are so hard to narrow down. In the ETH/EUR case of June 19, there was a misprint for a few minutes. A moment's pause in our internal system caused this. Normally, the system is cleared out and the visual interface should reflect this but rarely, a misprint can happen.  

When the system pause happens, there is no actual volume traded. At the end of this pause, however, the cancelled volume falsely appears within the minute of system restart. This means that a 1 minute candle collects the data for more than a minute. As a result, a few minutes volume becomes falsely visible within a 1 minute candle.
...


Do I understand you correct that one could distinguish between real and false peaks by taking a look at the volume? Thus a peak/dip with very low volume is a false peak/dip, and if it is real it is paired with a large trade volume.

Taking a look at the ETH/EUR peak on June 19 using a 1 h interval, the volume is rather low for this type of peak, especially when comparing to the dip on June 22th which is paired with a rather high volume. However, we need to put ourselves in the situation on June 19th. So, we only look at trade data before the peak and neglect the trade data after the peak. Then the volume is not particularly low, actually it is higher than in most other 1h intervals within the last 48h.

After taking a look at the Dash/BTC market, we could further test this way to distinguish between real and false peaks. 1h intervals are used as it is not possible in Cryptowatch to go back to all peaks using a 15min interval. Times are given in CET.
1)   June 29 04:00-06:00 a double peak of 2.5% with very low volume: Real or not real
2)   July 3rd around 08:00 a peak of 1.5% with a bit higher volume: Real or not real
3)   July 4th around 08:00 big dip and peak, both roughly 4%, relative high volume: Real or not real
According to your way to distinguish, the first is a false peak, as the volume is rather low, and peak 2 and 3 are real because they have relative high trade volumes.
Am I correct, or is number 1 also a real peak?

As you might see, the way to distinguish does not guarantee a correct result. And even if this technique would yield a guaranteed correct result, it seems a bit odd that traders need to check your data for consistency in order to know whether the data is real or false.
Last, but not least. You are right. A misprint/mistake can happen. However, if one is responsible and is aware of a fault then one should try to correct it. Especially, when your customers trust you to display correct OHLC data. Let's not forget that customers pay fees for your service. Furthermore, this mistake is happening on a regular basis since more than a year. Therefore, I doubt that Kraken has taken this issue seriously.
1555845268
Hero Member
*
Offline Offline

Posts: 1555845268

View Profile Personal Message (Offline)

Ignore
1555845268
Reply with quote  #2

1555845268
Report to moderator
1555845268
Hero Member
*
Offline Offline

Posts: 1555845268

View Profile Personal Message (Offline)

Ignore
1555845268
Reply with quote  #2

1555845268
Report to moderator
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
1555845268
Hero Member
*
Offline Offline

Posts: 1555845268

View Profile Personal Message (Offline)

Ignore
1555845268
Reply with quote  #2

1555845268
Report to moderator
1555845268
Hero Member
*
Offline Offline

Posts: 1555845268

View Profile Personal Message (Offline)

Ignore
1555845268
Reply with quote  #2

1555845268
Report to moderator
1555845268
Hero Member
*
Offline Offline

Posts: 1555845268

View Profile Personal Message (Offline)

Ignore
1555845268
Reply with quote  #2

1555845268
Report to moderator
CryptoTeng
Member
**
Offline Offline

Activity: 165
Merit: 15


View Profile
July 11, 2018, 03:11:15 PM
 #6702

...
As for the ticket and whether it is solved or not at this time, that would need to be addressed in the ticket. It's at a specialized team at the moment because we take legal threats and market manipulation accusations very seriously. Any further communication from us will be through that ticket. Thanks for understanding....
...

Our informant is still waiting for an answer, so much for taking this issue serious. The last email he got was more than 3 weeks ago.
Furthermore, as long as the data shows these peaks/dips every customer must assume that these peaks are real. Especially when Kraken does not issue an official statement that warns ALL its customers about these occurrences. Therefore, claiming refunds and/or compensation is more than justified.
Kraken-Chase
Newbie
*
Offline Offline

Activity: 29
Merit: 2


View Profile WWW
July 11, 2018, 03:40:19 PM
 #6703

Okay, but are you open to suggestions from the community, then do your own diligence or do you want to decide on those affairs on your own? Ty for giving us here some of your time to listen and reply.

Hi pinkflower,

We are certainly open to suggestions on the currencies you'd like to see added to that platform. If there's a specific currency you'd like to see added, feel free to open a support request and we'll take note of it.

Our informant is still waiting for an answer, so much for taking this issue serious. The last email he got was more than 3 weeks ago.
Furthermore, as long as the data shows these peaks/dips every customer must assume that these peaks are real. Especially when Kraken does not issue an official statement that warns ALL its customers about these occurrences. Therefore, claiming refunds and/or compensation is more than justified.

Hi CryptoTeng,

Your support request is currently still being handled by our specialized team. In the meantime, please note that any further communication and/or updates from us will be through your original ticket.
CryptoTeng
Member
**
Offline Offline

Activity: 165
Merit: 15


View Profile
July 11, 2018, 03:45:54 PM
 #6704


Hi CryptoTeng,

Your support request is currently still being handled by our specialized team. In the meantime, please note that any further communication and/or updates from us will be through your original ticket.

You know what the fault is (at least according to previous info), and your "specialized team" still needs this long to give an adequate answer? Your surely taking your time. Just raises more doubts about Kraken taking this issue serious.

Furthermore, the general questions in the previous posts which are not case specific remain unanswered.
pinkflower
Sr. Member
****
Offline Offline

Activity: 798
Merit: 259



View Profile
July 12, 2018, 03:33:25 AM
 #6705

Okay, but are you open to suggestions from the community, then do your own diligence or do you want to decide on those affairs on your own? Ty for giving us here some of your time to listen and reply.

Hi pinkflower,

We are certainly open to suggestions on the currencies you'd like to see added to that platform. If there's a specific currency you'd like to see added, feel free to open a support request and we'll take note of it.


Okay ty. Is will ask one of the PoCC, lead developers of Burst, to contact you directly. They are doing a very good job in cleaning the code from bugs, patching the software and making the Burst network very stable. I hope you consider it.

rico666
Legendary
*
Offline Offline

Activity: 1064
Merit: 1022


฿ → ∞


View Profile WWW
July 12, 2018, 06:26:33 AM
 #6706

Okay ty. Is will ask one of the PoCC, lead developers of Burst, to contact you directly. They are doing a very good job in cleaning the code from bugs, patching the software and making the Burst network very stable. I hope you consider it.

https://www.burst-coin.org/information-for-exchanges

all non self-referential signatures except mine are lame ... oh wait ...   ·  LBC Thread (News)  ·  BURST Activities
pinkflower
Sr. Member
****
Offline Offline

Activity: 798
Merit: 259



View Profile
July 13, 2018, 03:17:52 AM
Last edit: July 13, 2018, 03:36:02 AM by pinkflower
 #6707

Okay ty. Is will ask one of the PoCC, lead developers of Burst, to contact you directly. They are doing a very good job in cleaning the code from bugs, patching the software and making the Burst network very stable. I hope you consider it.

https://www.burst-coin.org/information-for-exchanges


Kraken-chase, I wasnt sure what support request you were reffering to because the menu didnt have the label for coin suggestions. But I will leave the information from rico666's shared url in this post.

General information
  • Name: Burst
  • Ticker: BURST
  • Number of decimals: 8
  • Maximum supply: 2,158,812,800
  • Algorithm: Proof-of-Capacity
  • Release: no ICO, no premine
  • Developers: PoC Consortium

Exchanges listed
  • bisq (P2P exchange): BURST/BTC
  • Bittrex: BURST/BTC
  • C-Cex: BURST/BTC, USD, LTC, Doge
  • Coinroom: BURST/USD, EUR, PLN, GBP, NOK, CHF, CZK, DKK
  • Indacoin: BURST/USD, EUR, RUB (Visa & MasterCard)
  • Livecoin: BURST/BTC
  • Poloniex: BURST/BTC
  • UPbit: BURST/BTC
  • xchange.me: BURST/BTC, ETH

More information

Technical support / contact

Kraken-Chase
Newbie
*
Offline Offline

Activity: 29
Merit: 2


View Profile WWW
July 13, 2018, 01:41:36 PM
Last edit: July 13, 2018, 02:47:36 PM by Kraken-Chase
Merited by pinkflower (1)
 #6708

Okay ty. Is will ask one of the PoCC, lead developers of Burst, to contact you directly. They are doing a very good job in cleaning the code from bugs, patching the software and making the Burst network very stable. I hope you consider it.

https://www.burst-coin.org/information-for-exchanges


Kraken-chase, I wasnt sure what support request you were reffering to because the menu didnt have the label for coin suggestions. But I will leave the information from rico666's shared url in this post.

General information
  • Name: Burst
  • Ticker: BURST
  • Number of decimals: 8
  • Maximum supply: 2,158,812,800
  • Algorithm: Proof-of-Capacity
  • Release: no ICO, no premine
  • Developers: PoC Consortium

Exchanges listed
  • bisq (P2P exchange): BURST/BTC
  • Bittrex: BURST/BTC
  • C-Cex: BURST/BTC, USD, LTC, Doge
  • Coinroom: BURST/USD, EUR, PLN, GBP, NOK, CHF, CZK, DKK
  • Indacoin: BURST/USD, EUR, RUB (Visa & MasterCard)
  • Livecoin: BURST/BTC
  • Poloniex: BURST/BTC
  • UPbit: BURST/BTC
  • xchange.me: BURST/BTC, ETH

More information

Technical support / contact

Hi pinkflower,

Very good, thank you. We've made note of your suggestion.
CryptoTeng
Member
**
Offline Offline

Activity: 165
Merit: 15


View Profile
July 13, 2018, 04:20:10 PM
Last edit: July 13, 2018, 04:34:08 PM by CryptoTeng
 #6709


Hi CryptoTeng,

Your support request is currently still being handled by our specialized team. In the meantime, please note that any further communication and/or updates from us will be through your original ticket.

You know what the fault is (at least according to previous info), and your "specialized team" still needs this long to give an adequate answer? Your surely taking your time. Just raises more doubts about Kraken taking this issue serious.

Furthermore, the general questions in the previous posts which are not case specific remain unanswered.

Still no news from your side to our informant, not even a status update. Seeing this it must be assumed that the statement that Kraken is taking care of this issue is a plain lie. Furthermore, please keep in mind that this type of issue is occurring on a regular basis, which makes your statement even more questionable.

Our own questions also remain unanswered. Could you please tell which of the previously mentioned peaks are real, and which are false?
These questions are not ticket specific and can be discussed here in the forum. Furthermore, the verified false peaks still show in the charts. LOL. The manipulation continues.
CryptoTeng
Member
**
Offline Offline

Activity: 165
Merit: 15


View Profile
July 21, 2018, 04:26:43 PM
 #6710

Case remains unsolved. no email communication to our informant about his case, and also no answers to the questions in the previous post.

Yep, it is always the same with these Kraken frauds. Since, no communication has happened, it must be assumed that no one from Kraken is actually doing something about this issue. In other words, it is a lie that a specialized team is taking care of this case. Unless it is the special "lets-ignore-unfavorable-customers-requests" team. Then they are doing an excellent job. ROFL.

Kraken-Chase
Newbie
*
Offline Offline

Activity: 29
Merit: 2


View Profile WWW
July 21, 2018, 09:05:31 PM
 #6711

Case remains unsolved. no email communication to our informant about his case, and also no answers to the questions in the previous post.

Yep, it is always the same with these Kraken frauds. Since, no communication has happened, it must be assumed that no one from Kraken is actually doing something about this issue. In other words, it is a lie that a specialized team is taking care of this case. Unless it is the special "lets-ignore-unfavorable-customers-requests" team. Then they are doing an excellent job. ROFL.

CryptoTeng,

Once there are any updates regarding your informant's support request, they will be contacted. As my colleague, Septimus, has already mentioned, we take legal threats and market manipulation accusations very seriously so please understand that any further discussion will be communicated via the original support request. In regards to any other questions you might have, we would encourage you to open a support request, as well, so our trading team can directly look into and answer any questions or concerns that you may have.
CryptoTeng
Member
**
Offline Offline

Activity: 165
Merit: 15


View Profile
July 22, 2018, 12:40:26 AM
Last edit: July 22, 2018, 01:03:11 AM by CryptoTeng
 #6712

Case remains unsolved. no email communication to our informant about his case, and also no answers to the questions in the previous post.

Yep, it is always the same with these Kraken frauds. Since, no communication has happened, it must be assumed that no one from Kraken is actually doing something about this issue. In other words, it is a lie that a specialized team is taking care of this case. Unless it is the special "lets-ignore-unfavorable-customers-requests" team. Then they are doing an excellent job. ROFL.

CryptoTeng,

Once there are any updates regarding your informant's support request, they will be contacted. As my colleague, Septimus, has already mentioned, we take legal threats and market manipulation accusations very seriously so please understand that any further discussion will be communicated via the original support request. In regards to any other questions you might have, we would encourage you to open a support request, as well, so our trading team can directly look into and answer any questions or concerns that you may have.

ROFL.
Nope, these questions can and should be discussed here. In particular as they concern an earlier statement of Septimus on recognition of false and real peaks. An open discussion might be of interest to every customer, especially as they are about market manipulation.
And from own experience, opening a ticket does not lead anywhere, as you simply ignore them. Been there before.

About the informants ticket. How many times do you want to repeat this lie? The last email communication from your side to our informant about  this case is roughly 1 month ago. And let's not start on earlier cases, then Kraken's denial to solve this problem is going on for much longer. And your answer here is particularly questionable, because Kraken claims to know what the cause of the problem is. You simply just try to solve the case by doing nothing. Yeah. Kraken is taking this issue VERY serious. LOL (Just look back for how long this type of issue is being discussed here in this forum. Same problem reoccurring again and again, and always the same type of answer and no improvement by Kraken.)
great9
Newbie
*
Offline Offline

Activity: 17
Merit: 0


View Profile WWW
July 27, 2018, 02:50:21 AM
 #6713

Other than customer support being unresponsive, the API and API doc hasn't been updated in ages. I want to check outliars for the time ranges that @CryptoTeng mentioned and I'm constantly hitting API rate limits. After scouring this thread I implemented the burst+50 second waits and hopefully the data will come through. This should be in the API. not on page 324324234230984 of a 3rd party forum. Other than that the API isn't sending any unique trade IDs, which is ludicrous.
Kraken-Chase
Newbie
*
Offline Offline

Activity: 29
Merit: 2


View Profile WWW
July 27, 2018, 07:11:18 PM
 #6714

Other than customer support being unresponsive, the API and API doc hasn't been updated in ages. I want to check outliars for the time ranges that @CryptoTeng mentioned and I'm constantly hitting API rate limits. After scouring this thread I implemented the burst+50 second waits and hopefully the data will come through. This should be in the API. not on page 324324234230984 of a 3rd party forum. Other than that the API isn't sending any unique trade IDs, which is ludicrous.


Great9,

This may be due to the recent database maintenance. If you're still encountering issues, however, could you please escalate your ticket using the information found in Kraken-Septimus' post? As well, I've reached out to the API team in regards to your suggestion in updating the API and its documentation so you don't have to weed through external forums for info such as this.
dekana
Newbie
*
Offline Offline

Activity: 20
Merit: 0


View Profile
July 31, 2018, 07:47:35 AM
 #6715

Any problems with EUR Swift wires?

I did a wire on the 27th July and my bank sent the funds the same day.

Usually Kraken credits the funds the next day but not this time Sad
Kraken-Chase
Newbie
*
Offline Offline

Activity: 29
Merit: 2


View Profile WWW
July 31, 2018, 02:36:14 PM
 #6716

Any problems with EUR Swift wires?

I did a wire on the 27th July and my bank sent the funds the same day.

Usually Kraken credits the funds the next day but not this time Sad

Dekana,

I don't believe so. If you haven't already, please open a support request and feel free to escalate it using the form above (see my previous message). Our funding team will then be able to assist you with your most recent deposit and what the issue may have been.
LeGaulois
Copper Member
Legendary
*
Offline Offline

Activity: 1036
Merit: 1066

Bitcoin Ninja Unregulated Banker Unbanking Folks


View Profile
August 10, 2018, 08:43:56 PM
 #6717

I placed an order EUR/BTC but the order was canceled for insufficient funds. I did have EUR in my account but I forgot to consider the trading fee, so fair enough to get the order not completed. However, the EUR didn't come back in my EUROS balance.

Is it me who is dumb or ?

babygun
Full Member
***
Offline Offline

Activity: 518
Merit: 104


Free crypto every day here: discord.gg/pXB9nuZ


View Profile WWW
August 11, 2018, 03:08:03 PM
 #6718

I placed an order EUR/BTC but the order was canceled for insufficient funds. I did have EUR in my account but I forgot to consider the trading fee, so fair enough to get the order not completed. However, the EUR didn't come back in my EUROS balance.

Is it me who is dumb or ?

If the trade didn't go trough, than normally no money should be deducted from your account... Very strange this, I hope their support on BCT can help you out on this matter. Keep us updated.

Kraken-Chase
Newbie
*
Offline Offline

Activity: 29
Merit: 2


View Profile WWW
August 12, 2018, 01:36:21 PM
 #6719

I placed an order EUR/BTC but the order was canceled for insufficient funds. I did have EUR in my account but I forgot to consider the trading fee, so fair enough to get the order not completed. However, the EUR didn't come back in my EUROS balance.

Is it me who is dumb or ?

LeGaulois,

It's likely that your order was actually partially filled. You'll want to check your account balance, as well as the details of the specific order. If you'd like for our trading team to take a look into this, please feel free to open a support request and someone will get back to you shortly!
LeGaulois
Copper Member
Legendary
*
Offline Offline

Activity: 1036
Merit: 1066

Bitcoin Ninja Unregulated Banker Unbanking Folks


View Profile
August 12, 2018, 04:14:50 PM
 #6720

@Kraken-Chase
Thank, you're right. In fact, the order has been partially filled. Too much sun here, I figured it after sending a support ticket. So finally I replied to my own ticket to say I finally found what happened, to not waste the time of the guys working on the support.

Pages: « 1 ... 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 [336] 337 338 339 340 341 »
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!