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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607730 times)
Random423
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January 05, 2018, 10:48:50 PM
Last edit: January 05, 2018, 11:00:03 PM by Random423
 #6001

After a few months I tried your service again. It is even worse than before. Where is the new trading engine? Your site is even slower and throws more errors than it did before. Trying to buy for 2-3 hours already without any success. Ofc you stil have the same random error messages and orders suddenly pop up while the main page told me it failed. Seriously Kraken how do you even manage to run this incompetent and unreliable site?!?

Is Error 520 your new trade engine?
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rohlik
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January 06, 2018, 07:10:40 AM
 #6002

Have the same problem here: locked out of my account after clicking a link to confirm new withdrawal address. I answered the email with the 7 questions and made a support evaluation request to speed up things... nothing happened yet! I'm getting more and more frustated about their lack of communication.. I want to get on with my trading and Kraken is my online fiat line to my bank account. I don't want to loose my money..
Please solve this problem Kraken! My request number is 1277015.
Thanks.
Random423
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January 06, 2018, 07:42:46 AM
 #6003

After a few months I tried your service again. It is even worse than before. Where is the new trading engine? Your site is even slower and throws more errors than it did before. Trying to buy for 2-3 hours already without any success. Ofc you stil have the same random error messages and orders suddenly pop up while the main page told me it failed. Seriously Kraken how do you even manage to run this incompetent and unreliable site?!?

Is Error 520 your new trade engine?

After getting so many errors it just worked fine this moring. I guess your service is good but you are just overrun by people. Time to upgrade your system.
MohAli59
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January 06, 2018, 09:36:51 AM
 #6004

Dear Kraken,

I have had an issue for 3 weeks and have sent several emails about this. I keep getting the same reply. I got locked out of my account on December 12th after I added an ethereum withdrawal address. I followed the guide on your website, changed my password and used 2FA. The password was changed but the account still shows locked when I log in. The request number is 107112. I need the account to be unlocked but cannot seem to get ANY response from your support team.

Hi MohAli59. I'm sorry to hear that you're locked out of your account. You can escalate your ticket's priority by filling out /forms/2VolutBY6HBGJRRA3]this form. Thanks for your patience.
[/quote]

I have escalated the matter immediately after your reply, but still NOTHING from Kraken. We are going into the 4th week that my account is locked. The description on your website on how to unlock an account by using 2FA and changing the password does nothing and is not accurate at all. Annoyance is building up to a boiling point.
Shamane
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January 06, 2018, 10:36:50 AM
Last edit: January 06, 2018, 10:54:28 AM by Shamane
 #6005


Hi kraken (septimus ?),

ticket 1159454 : my withdrawal "on hold" for 3 days now.
i can't escalate it because can"t open our google form with ie/moz/chrome Sad
Understand as all you are in holidays, but if you can make something Smiley

regards

Hi Shamane. Your ticket is already set to "Urgent" so it's already escalated as a top priority ticket at this point. A specialized team member will be helping you with this as soon as possible. Thanks for your patience.

XRP wityhdraw "on hold" since 26/12 ...
Escalate the ticket all the days .... Always 0 news by mail ....


678€ fees pay from 1/11/2017 :
My account block for 18 days (finish now).
My money block for 11 day ...

It's time to do something Kraken ...


12 day after a withdraw go "on hold", after a ticket, escalate it all the day ....

The withdraw go to "fail" and my money back ....

0 human mail receive since this time
, no apology, no commercial act to assume lost of money since xrp go to 2.8 to 2.22 ....

A good news they say they make the update tonight (6/1/2018 at 22h utc), but i'm afraid (hope to make mystake) it's not the entire update but just a patch as always Sad

phunixx
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January 06, 2018, 10:53:51 AM
 #6006

14 hours for a BTC transfer between GDAX and kraken and still nothing.....
Shamane
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January 06, 2018, 10:58:44 AM
 #6007

14 hours for a BTC transfer between GDAX and kraken and still nothing.....

https://blockchain.info/fr/unconfirmed-transactions

172000 transactions in waiting on bitcoin network ....

btc is not a quick way to transfer so perhaps gdax and kraken are for nothing in this delay.


77 transaction by second ...

phunixx
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January 06, 2018, 11:07:26 AM
 #6008

14 hours for a BTC transfer between GDAX and kraken and still nothing.....

https://blockchain.info/fr/unconfirmed-transactions

172000 transactions in waiting on bitcoin network ....

btc is not a quick way to transfer so perhaps gdax and kraken are for nothing in this delay.


77 transaction by second ...

I know it is not the quickest way, but i got no option here......it used to be quicker lol
Sm07key01
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January 06, 2018, 11:55:00 AM
 #6009

Noob to this whole think and with being from the uk i had to use kraken to buy Ripple.

Luckily i got tier 3 verification within a week :-)

i transfered some Euros via SEPA and it shows in deposits and this is where im getting worried. it within the allowance for tier 2 but i also have sent another deposit and worried something is going wrong.

ive logged two tickets but not hearing good news. I hope everyone is wrong and the matter gets handled quickly. (ticket 1275740)

Anyone else had this happen when trsansfering SEPA from uk.
phunixx
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January 06, 2018, 12:15:51 PM
 #6010

Noob to this whole think and with being from the uk i had to use kraken to buy Ripple.

Luckily i got tier 3 verification within a week :-)

i transfered some Euros via SEPA and it shows in deposits and this is where im getting worried. it within the allowance for tier 2 but i also have sent another deposit and worried something is going wrong.

ive logged two tickets but not hearing good news. I hope everyone is wrong and the matter gets handled quickly. (ticket 1275740)

Anyone else had this happen when trsansfering SEPA from uk.

I did a lot of sepa transfer in the past to kraken and the money was available a day after the transfer was initiated.....It was very fast
Last few weeks i did 2 transfers and it took + 3 days
mac11
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January 06, 2018, 12:27:01 PM
 #6011

Hi, about a 10 days ago i accidently locked my account in a mail for valid new adress withdraw
I allready tried to contact the support page but i only get an automatic repley mail back.
Help me please
Ticket -----------------1170111-------------------
Mac11
DocteurO
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January 06, 2018, 12:27:48 PM
 #6012

Noob to this whole think and with being from the uk i had to use kraken to buy Ripple.

Luckily i got tier 3 verification within a week :-)

i transfered some Euros via SEPA and it shows in deposits and this is where im getting worried. it within the allowance for tier 2 but i also have sent another deposit and worried something is going wrong.

ive logged two tickets but not hearing good news. I hope everyone is wrong and the matter gets handled quickly. (ticket 1275740)

Anyone else had this happen when trsansfering SEPA from uk.

I did a lot of sepa transfer in the past to kraken and the money was available a day after the transfer was initiated.....It was very fast
Last few weeks i did 2 transfers and it took + 3 days

More than 10 days for me Sad
Baldude
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January 06, 2018, 06:21:42 PM
Last edit: January 06, 2018, 06:49:21 PM by Baldude
 #6013

Hi
I had created an account with Kraken but I could not get my account verified as it says it's been disabled.
Can anyone help please?thanks
Bal.
My ticket no is 1293600

Thanks in advance
H_Bozz
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January 06, 2018, 07:02:07 PM
 #6014

I have deposited funds two times. One showes as "on hold" and the other one didnt appear yet.

Whats going on?? Why is it taking so long this time and what does "on hold" mean???

I need my money ASAP, so please hurry up to sort this out, its been 4 days already since my first transfer.



ticket 1289086

please get back to me asap.
Kraken-Septimus
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January 06, 2018, 10:03:15 PM
Last edit: January 06, 2018, 10:29:03 PM by Kraken-Septimus
 #6015

Hi Everyone! Please have a read about the new trading engine on our blog!!

We sincerely appreciate your patience. The wait is finally coming to an end.




Ticket 1159454

withdraw xrp on hold since 26/12 ....
Make the google form all the day and no news ...

Hi Shamane. I can see that Cam has solved the ticket. If you need anything else just let us know.

Hi,

My account is blocked. Please fix it, i want my money back. Ticket no 1249825

Thanks

Hi Thonvanb. I can see that Jannik has been helping you with this issue. If you still need assistance just reply to the ticket. Thanks for your patience.

Finally got verified after almost 2 weeks (all while XRP kept going higher and higher), and now I can't initiate a domestic wire transfer to fund the account.  Getting "Error: Insufficient Documentation."  Submitted a support ticket 5 days ago about this and still nothing.  Please help!  Thanks.

Ticket# 1207963

Hi f1point0. I'm sorry to hear about the insufficient documentation error. Could you please escalate your ticket using this form? Thanks for your patience.

Hello, I tried to send ETC from my Kraken’s account, but after 5 hours  it still in ‘sending’ status. Is the First time I have this kind of problem sending ETC from Kraken.

In the information of the transaction appears the te id tx 0x5625a9a5b1979215b01910e22cccaac0f15ef5734095018420fb4065142c3af5 but if I try to see in a block explorer, it doesn’t exists.

http://gastracker.io/search?q=0x5625a9a5b1979215b01910e22cccaac0f15ef5734095018420fb4065142c3af5

Can you help me?

Ticket 1269864

Hi superlila. I can see that Gail has already reached out to you about this and it looks like everything is resolved. If you need anything else please let us know.

Has anybody problems with withdrawal of ETH from Kraken?  I faced with delay of 2 days ( Is it possible?

Hi CryptoCelebritiesTreasure. If this isn't resolved at this point I would suggest opening a ticket here and escalating that ticket using this form. Thanks for your patience.

Looks like they have delays on all cryptocurrencies; I've been waiting on an XBT deposit for over 8 hours, and I've seen reports of ETH delays as well.

Hi mithrandi. If you're still having an issue with your XBT or ETH withdrawals, please open a ticket here and escalate that ticket using this form. Thanks for your patience.

Have the same problem here: locked out of my account after clicking a link to confirm new withdrawal address. I answered the email with the 7 questions and made a support evaluation request to speed up things... nothing happened yet! I'm getting more and more frustated about their lack of communication.. I want to get on with my trading and Kraken is my online fiat line to my bank account. I don't want to loose my money..
Please solve this problem Kraken! My request number is 1239931.
Thanks.

Hi apaullo57. I'm sorry about the wait. Could you please escalate your ticket using this form? Thanks for your patience.

Hi, about a week ago i accidently locked my account..
I allready tried to contact the support page but i only get an automatic repley mail back.
Pls help me
Ticket nr 1275809

Thanks


Hi svennevw. I'm sorry about the long wait. Could you please escalate your ticket using this form? Thank you for your patience.

I got my tokens today, tried to withdraw but see pending the whole day. Then i click cancel, withdraw cancelled but tokens was not credited to my account
My ticket 1281064.

Hi _sunshine_. Thanks for letting us know that the one issue is resolved. I can see that you've escalated your ticket so a specialist will be with you as soon as possible. Thanks for your patience.

Have the same problem here: locked out of my account after clicking a link to confirm new withdrawal address. I answered the email with the 7 questions and made a support evaluation request to speed up things... nothing happened yet! I'm getting more and more frustated about their lack of communication.. I want to get on with my trading and Kraken is my online fiat line to my bank account. I don't want to loose my money..
Please solve this problem Kraken! My request number is 1277015.
Thanks.

Hi rohlik. I'm sorry to hear about the delay in answering your ticket. Please escalate your ticket using this form and one of our specialists will be with you as soon as possible. Thanks for your patience.


After getting so many errors it just worked fine this moring. I guess your service is good but you are just overrun by people. Time to upgrade your system.

Hi Random423. The new trading engine is coming soon.Thanks for your patience.


I have escalated the matter immediately after your reply, but still NOTHING from Kraken. We are going into the 4th week that my account is locked. The description on your website on how to unlock an account by using 2FA and changing the password does nothing and is not accurate at all. Annoyance is building up to a boiling point.

Hi MohAli59. I'm sorry to hear that. It looks like there was a missing digit in your ticket number. Would you mind supplying us with the correct ticket number?

Noob to this whole think and with being from the uk i had to use kraken to buy Ripple.

Luckily i got tier 3 verification within a week :-)

i transfered some Euros via SEPA and it shows in deposits and this is where im getting worried. it within the allowance for tier 2 but i also have sent another deposit and worried something is going wrong.

ive logged two tickets but not hearing good news. I hope everyone is wrong and the matter gets handled quickly. (ticket 1275740)

Anyone else had this happen when trsansfering SEPA from uk.

Hi Sm07key01. I'm sorry to hear about the delay with your SEPA transfer. Please escalate your ticket using this form and one of our team members will have a look into this for you. Thanks for your patience.

Hi, about a 10 days ago i accidently locked my account in a mail for valid new adress withdraw
I allready tried to contact the support page but i only get an automatic repley mail back.
Help me please
Ticket -----------------1170111-------------------
Mac11

Hi mac11. I can see that you've already been interacting with Stegaat at this point. If you need anything else just reply to the ticket. Thanks for your patience.


More than 10 days for me Sad

Hi DocteurO. If you haven't yet, I'd suggest opening a ticket here and escalating that ticket with this form. Thank you for your patience in this matter.

Hi
I had created an account with Kraken but I could not get my account verified as it says it's been disabled.
Can anyone help please?thanks
Bal.
My ticket no is 1293600

Thanks in advance

Hi Baldude. I'm sorry to hear about that. Unfortunately, some of our clients are receiving that error message and what some have reported success with is opening a new account with a new username and email address. I'd suggest trying that to see if it works for you. I'm sorry for the inconvenience.

I have deposited funds two times. One showes as "on hold" and the other one didnt appear yet.

Whats going on?? Why is it taking so long this time and what does "on hold" mean???

I need my money ASAP, so please hurry up to sort this out, its been 4 days already since my first transfer.



ticket 1289086

please get back to me asap.

Hi H_Bozz. I'm sorry to hear about the deposit on hold and the delay with the other deposit. Could you please escalate your ticket using this form? A specialist will be with you as soon as possible. Thanks for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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January 07, 2018, 02:25:15 AM
 #6016

For the record, my deposits were credited in the end, just delayed as per the site notice.

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January 07, 2018, 05:59:39 AM
 #6017

Created another 6 accounts and all have got their get verified feature disabled.
Could you please help? Doesn't look like new account will sort the issue.


Hi
I had created an account with Kraken but I could not get my account verified as it says it's been disabled.
Can anyone help please?thanks
Bal.
My ticket no is 1293600

Thanks in advance
Dan_yuzh
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January 07, 2018, 05:56:59 PM
 #6018

Hello!
Today is more than 2 months passed since the ticket creation date but my account email is still unchanged and no reply for my questions.
Could you please revise my ticket?
Ticket number is 870762.
Thanks.
not.you
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January 07, 2018, 08:23:32 PM
 #6019

Hi Everyone! Please have a read about the new trading engine on our blog!!

We sincerely appreciate your patience. The wait is finally coming to an end.


So it was called off?

The live updating to the trade screen is still broken.  Is that the new state of things?  We went from things suck to things suck even more?
keyboard warrior
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January 07, 2018, 09:15:43 PM
 #6020

Hi Everyone! Please have a read about the new trading engine on our blog!!

We sincerely appreciate your patience. The wait is finally coming to an end.


So it was called off?

The live updating to the trade screen is still broken.  Is that the new state of things?  We went from things suck to things suck even more?

It seems like it. Their blog says they will make another attempt in the next few days, and the status page says the website still has degraded performance.

https://blog.kraken.com/post/1436/system-upgrade-on-saturday-january-6/

Quote
Note: In the process of performing final checks ahead of rollout, we discovered a problem in one of the system components. We have been unable to resolve the issue in the last 24 hours and expect to make another attempt after the issue has been resolved, in the next few days. We will make another announcement when we are ready.
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