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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607142 times)
Shamane
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January 07, 2018, 10:32:56 PM
Last edit: January 07, 2018, 10:52:42 PM by Shamane
 #6021

i'm a french customer so i don't have access to class action ....

"misleading advertising (consumer fraud)"


August: kraken removes crypto and advanced orders "momentarily"

Kraken promises a big upgrade of its trading engine, without saying anything (new feature/back of advanced orders).
The website always promises the best encryption exchange site with advanced orders ....

Promise for the first week of December...
Then the 11/12/2017 by their ceo.....
Then the 24/12/2017 which finally will receive only a few small patches, with promise for next weekend (i. e. 24+7=31/12).
31/12: nothing... not in the facts, not in the announcements....
6/1/2018 announcement of the update.... postponed to 7/1..........
7/1/2018 announcement of the update... postponed to no date....

All this time (August 2017) to today:
Kraken has communicated very little,
has left open registrations degrading the quality of service until it becomes unusable....
Blocked account checks, leaving people registering but without checking in the inability to use the kraken service...
Did not warn users of marging trading nor closed this feature due to their degradation of service and therefore the consequent increase in risk implied by their fault....

so, from august 2017 kraken sell service they know they can"t serve

For all these reasons, we, a customer of the kraken company, demand compensation for the genes involved.
Claim for compensation made so that the Kraken Company understands and accepts responsibility for its communications to its customers, and for its decisions (continue to enroll new customers while knowing full well that it is unable to provide the service it sells)


Translated with www.DeepL.com/Translator

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Tom_Malloc
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January 08, 2018, 05:09:45 PM
 #6022

Hi, I've made a deposit on the 12-15-17 almost a month ago and still no money on my account! Could someone help?
Ticket N° 1155686
Sm07key01
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January 08, 2018, 07:17:58 PM
 #6023

Thanks for the update @Kraken-Septimus, i have done as you have requested. There is suppose to be another bank tranfer deposited with kraken that is not showing made over a week ago.

If the transfer does not show and the other transfer not relesed from being onhold by middle of this week i will be forced to contact my bank to reverse the deposit.

I really really dont want to have to do this however the lack of support for such matters is deeply concerning. This is peoples money you are playing with and you shouldnt be taking liberties with it. Karaken should not be letting people register if they cannot administer the accounts. Other exchanges have been doing so and atleast you know where you stand with them .

Kraken-Septimus thank you for replying, i know this is not your fault and you have done everything in your power so thank you for this. You have been a great help :-)

Thanks
S

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January 08, 2018, 07:46:36 PM
 #6024

Hi Septimus,

I have escalated my ticket (1099365) as suggested and am still yet to hear back with any updates.

Funds were sent on 15th December. Victoria confirmed receipt of funds on 21st December.

Why is it taking so long to allocate the cash to my account?

Thanks for your assistance.
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January 08, 2018, 10:31:45 PM
 #6025

For the record, my deposits were credited in the end, just delayed as per the site notice.

Hi mithrandi. Thanks for letting us know this has been resolved. Please reach out again if there's anything you need in the future.

Created another 6 accounts and all have got their get verified feature disabled.
Could you please help? Doesn't look like new account will sort the issue.


Hi Baldude. I'm so sorry for the inconvenience. Our developers are aware of the issue and are working towards a solution. Thank you for your patience.

Hello!
Today is more than 2 months passed since the ticket creation date but my account email is still unchanged and no reply for my questions.
Could you please revise my ticket?
Ticket number is 870762.
Thanks.

Hi Dan_yuzh. Unfortunately, only a specialized developer is able to handle this inquiry for you. We appreciate your patience as our developers are hard at work to get the trading engine out ASAP.


So it was called off?

The live updating to the trade screen is still broken.  Is that the new state of things?  We went from things suck to things suck even more?

It seems like it. Their blog says they will make another attempt in the next few days, and the status page says the website still has degraded performance.

https://blog.kraken.com/post/1436/system-upgrade-on-saturday-january-6/

Quote
Note: In the process of performing final checks ahead of rollout, we discovered a problem in one of the system components. We have been unable to resolve the issue in the last 24 hours and expect to make another attempt after the issue has been resolved, in the next few days. We will make another announcement when we are ready.

Hi not.you and keyboard warrior. Unfortunately, there is another small delay. The good news is, the trading engine is complete at this point, but the issue with one of the system components has us at a halt for the time being. We will be keeping everyone updated.

Hi, I've made a deposit on the 12-15-17 almost a month ago and still no money on my account! Could someone help?
Ticket N° 1155686

Hi Tom_Malloc. I can see that your ticket has been answered by Nigel. Should you need anything else please let us know.

Thanks for the update @Kraken-Septimus, i have done as you have requested. There is suppose to be another bank tranfer deposited with kraken that is not showing made over a week ago.

If the transfer does not show and the other transfer not relesed from being onhold by middle of this week i will be forced to contact my bank to reverse the deposit.

I really really dont want to have to do this however the lack of support for such matters is deeply concerning. This is peoples money you are playing with and you shouldnt be taking liberties with it. Karaken should not be letting people register if they cannot administer the accounts. Other exchanges have been doing so and atleast you know where you stand with them .

Kraken-Septimus thank you for replying, i know this is not your fault and you have done everything in your power so thank you for this. You have been a great help :-)

Thanks
S



Hi Sm07key01. Thanks for letting us know. I hope that someone is able to take care of your ticket soon. Thank you for your patience.

Hi Septimus,

I have escalated my ticket (1099365) as suggested and am still yet to hear back with any updates.

Funds were sent on 15th December. Victoria confirmed receipt of funds on 21st December.

Why is it taking so long to allocate the cash to my account?

Thanks for your assistance.

Hi TGFL. I've reached out to find out what we need to get the ball rolling on this deposit. Thank you for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
AlexanderDumas
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January 09, 2018, 08:51:07 AM
 #6026

Created another 6 accounts and all have got their get verified feature disabled.
Could you please help? Doesn't look like new account will sort the issue.


Hi
I had created an account with Kraken but I could not get my account verified as it says it's been disabled.
Can anyone help please?thanks
Bal.
My ticket no is 1293600

Thanks in advance
Just open an account elsewhere.

I had the same issue after being approved for tier 2, I could not even fund the account with any crypto.
After 2 weeks they did not even answer to my mail.
Once I have found out that many people have the same problem, I could not bother to to go back to their website, which sometimes you cannot even access..
Can you believe the feeling you would have, if you are holding few hundreds Ks in that place?
Even if you look at their basic Wordpress site.... 40$ template job. The trading interface looks like a joke.
I wanted to work with them because the carry Ripple, but after I have seen they had it at Bitfinex, that was a no brainer.

I have opened accounts with Bitfinex, Cryptopia and Coinbase and been able to do what I needed to do in no time.

If you want to cash out Euro or USD for a low fee, just send LTC or ETH to Coinbase, exchange them to USD or EUR for a low fee and wire them to your bank for less tha 2.50 $, Euro SEPA wires are 57 cents...
Really a no brainer.

Forget the Kraken clowns.
I mean, their CEO got a pony tail. It is 2018... not 1988...

Cheers.
apaullo57
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January 09, 2018, 09:41:02 AM
 #6027

Have the same problem here: locked out of my account after clicking a link to confirm new withdrawal address. I answered the email with the 7 questions and made a support evaluation request to speed up things... nothing happened yet! I'm getting more and more frustated about their lack of communication.. I want to get on with my trading and Kraken is my online fiat line to my bank account. I don't want to loose my money..
Please solve this problem Kraken! My request number is 1239931.
Thanks.

This seems to be a major problem for Kraken because after 10 days I'm not able to get in my account! I already used the escalation procedure to speed things up, TWICE, but I'm under a pile of 1000 other requests I guess. Why cant't they give priority to people who can't enter their existing account and face loosing their money? I've got 4500€ in there! When can I access it Huh I'm freaking out if I get another message to escalate my ticket once again!
TICKET NR =  1 2 3 9 9 3 1
tompika11
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January 09, 2018, 11:53:01 AM
 #6028

please help ,
ticket : 1171724
27/12 worst nightmare Sad

i received help from Kraken-Septimus here, regarding my holiday ticket,
and it was solved today, thank you Kraken !
h4us91
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January 09, 2018, 01:30:02 PM
 #6029

Hello,

my deposit is since 29. December "on Hold".

Ticket: 1277341

please unlock the amount...

thanks
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January 09, 2018, 01:45:23 PM
Last edit: January 09, 2018, 02:04:34 PM by bribed
 #6030

HI, Im not able to access Kraken anymore for some reason. Always shows "error 520". Is this due to heavily overloaded servers? Was wondering if someone else is experiencing the same issue. As I still have a lot of fiat there that I want to make use of now, this is kind of worrysome.
By the way, great to see that the kraken team is active here on the forum and helping people with their issues. Keep it up!

EDIT: I now managed to log into my account!

But when trying to withdraw some of my Euros to my bank account it says that the service is temporarily unavailible. Can you tell me whats the reason for that? Its kind of worrysome as I always thought of Kraken as one of the exchanges where this service works.
Im verified and all by the way.

Would be very happy to see a response from the Kraken team!

EDIT II:

Now after retrying, the page doesnt show "service temporarily unavailible" anymore, now it says that my verification level isnt enough. Although Im verified on tier 3, and for the amount I want to withdraw I would only need tier 2 anyways. Dont know what to do here.

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January 09, 2018, 01:46:32 PM
 #6031

Just open an account elsewhere.

I had the same issue after being approved for tier 2, I could not even fund the account with any crypto.


Hi AlexanderDumas. I'm sorry to hear about the issue. Were you receiving an error message when trying to fund your account? Usually you just generate a cryptocurrency address and send funds to it. Were you unable to generate one for one reason or another?



After 2 weeks they did not even answer to my mail.
Once I have found out that many people have the same problem, I could not bother to to go back to their website, which sometimes you cannot even access..
Can you believe the feeling you would have, if you are holding few hundreds Ks in that place?
Even if you look at their basic Wordpress site.... 40$ template job. The trading interface looks like a joke.
I wanted to work with them because the carry Ripple, but after I have seen they had it at Bitfinex, that was a no brainer.


Did you ever get a response? If not, I'd suggest escalating your ticket using this form.


If you want to cash out Euro or USD for a low fee, just send LTC or ETH to Coinbase, exchange them to USD or EUR for a low fee and wire them to your bank for less tha 2.50 $, Euro SEPA wires are 57 cents...
Really a no brainer.


Our SEPA withdrawals are €0.09.


Forget the Kraken clowns.
I mean, their CEO got a pony tail. It is 2018... not 1988...

Cheers.



Cheers!





This seems to be a major problem for Kraken because after 10 days I'm not able to get in my account! I already used the escalation procedure to speed things up, TWICE, but I'm under a pile of 1000 other requests I guess. Why cant't they give priority to people who can't enter their existing account and face loosing their money? I've got 4500€ in there! When can I access it Huh I'm freaking out if I get another message to escalate my ticket once again!
TICKET NR =  1239931


Hi apaullo57. There's no need to escalate the ticket at this point as it's already escalated. One of our Account Access Specialists will be with you as soon as possible. Thank you for your patience.

please help ,
ticket : 1171724
27/12 worst nightmare Sad

i received help from Kraken-Septimus here, regarding my holiday ticket,
and it was solved today, thank you Kraken !

Hi tompika11. I'm glad to hear it! Let us know if you need anything else.

Hello,

my deposit is since 29. December "on Hold".

Ticket: 1277341

please unlock the amount...

thanks

Hi h4us91. I'm sorry to hear that your money is on hold. Could you please escalate your ticket using this form? Thank you for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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January 09, 2018, 02:15:51 PM
 #6032


EDIT II:

Now after retrying, the page doesnt show "service temporarily unavailible" anymore, now it says that my verification level isnt enough. Although Im verified on tier 3, and for the amount I want to withdraw I would only need tier 2 anyways. Dont know what to do here.



Same situation here - tier 3 verified account and it says that current funding tier level (3) is insufficient for this functionality. I can't
withdraw anything!


Moving on is a simple thing,
what it leaves behind is hard...
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January 09, 2018, 02:22:35 PM
 #6033


EDIT II:

Now after retrying, the page doesnt show "service temporarily unavailible" anymore, now it says that my verification level isnt enough. Although Im verified on tier 3, and for the amount I want to withdraw I would only need tier 2 anyways. Dont know what to do here.

https://i.imgur.com/obeac0n.jpg

Same situation here - tier 3 verified account and it says that current funding tier level (3) is insufficient for this functionality. I can't
withdraw anything!



Hi Bribed and der_meister. The Error 520 is a connectivity issue. Our developers are working towards a solution, but as of right now this can still happen intermittently.

The issue where you see that you need a higher Tier in order to deposit/withdraw is actually a trading engine issue. We were launching the trading engine on the 6th but ran into some obstacles. You can read more about this here. For the time being, we would suggest waiting a moment and refreshing the page.


Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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January 09, 2018, 02:24:30 PM
 #6034


EDIT II:

Now after retrying, the page doesnt show "service temporarily unavailible" anymore, now it says that my verification level isnt enough. Although Im verified on tier 3, and for the amount I want to withdraw I would only need tier 2 anyways. Dont know what to do here.



Same situation here - tier 3 verified account and it says that current funding tier level (3) is insufficient for this functionality. I can't
withdraw anything!



Good to read that Im not the only one in this situation. Did it at first also showed up as "service unavailible" for you? I hope that we will get an answer from the team here!
Actually this is the first time that I wanted to withdraw something from an exchange. Hope that I wont be disappointed in the end.
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January 09, 2018, 02:27:59 PM
 #6035


Hi Bribed and der_meister. The Error 520 is a connectivity issue. Our developers are working towards a solution, but as of right now this can still happen intermittently.

The issue where you see that you need a higher Tier in order to deposit/withdraw is actually a trading engine issue. We were launching the trading engine on the 6th but ran into some obstacles. You can read more about this here. For the time being, we would suggest waiting a moment and refreshing the page.



Thanks for the answer! So normally it should work as I understand. I tried to refresh the page several times already but always got the same situation. I logged off for now and have to go anyways. Will try it again tonight. Hopefully it will work out then!
Alleras
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January 09, 2018, 05:50:09 PM
 #6036

I have been waiting to use your exchange for a few weeks now, any ETA on your upgrade yet?
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January 09, 2018, 05:51:52 PM
 #6037

I am unable to add bitcoin withdrawal address for two days. I can't move my funds and buy other coins. Can you please update, when the service will be available?
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January 09, 2018, 05:53:48 PM
 #6038


Hi Bribed and der_meister. The Error 520 is a connectivity issue. Our developers are working towards a solution, but as of right now this can still happen intermittently.

The issue where you see that you need a higher Tier in order to deposit/withdraw is actually a trading engine issue. We were launching the trading engine on the 6th but ran into some obstacles. You can read more about this here. For the time being, we would suggest waiting a moment and refreshing the page.


Hi there again, just wanted to let you know that everything worked out fine now. I could withdraw to my bank account. Only thing that still wasnt correct was the possible amount to withdraw. As Im verified at tier 3, the daily withdrawal limit should be $25,000 but instead it would only let me withdraw 331€. Is there a reason for that? I will try again tomorrow and see how much it will be then. Could you by chance also tell me how long it usually takes to process a withdrawal? Thanks in advance!
Totscha
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January 09, 2018, 08:38:17 PM
 #6039

I have been waiting to use your exchange for a few weeks now, any ETA on your upgrade yet?

This is just a guestimate, but it's way better than anything the geniuses behind 'the best bitcoin exchange' have been able to say:

Kraken will successfully upgrade it's systems on the day Hell freezes over, pigs fly and we witness the return of Elvis.  Wink
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January 09, 2018, 10:27:20 PM
 #6040

I have been waiting to use your exchange for a few weeks now, any ETA on your upgrade yet?

Hi Alleras. Please see our latest update on our blog. We're hoping to have the trading engine up and running ASAP.

I am unable to add bitcoin withdrawal address for two days. I can't move my funds and buy other coins. Can you please update, when the service will be available?

Hi Niflore. If you haven't yet, I'd suggest opening a ticket here and escalating that ticket using this form. Thank you for your patience.


Hi there again, just wanted to let you know that everything worked out fine now. I could withdraw to my bank account. Only thing that still wasnt correct was the possible amount to withdraw. As Im verified at tier 3, the daily withdrawal limit should be $25,000 but instead it would only let me withdraw 331€. Is there a reason for that? I will try again tomorrow and see how much it will be then. Could you by chance also tell me how long it usually takes to process a withdrawal? Thanks in advance!

Hi Bribed. I'm glad to hear that things are moving in the right direction! Usually we see this happen if you've either A) Already withdrawn your daily limit of funds or B) You have an open order tying up the asset that you're trying to withdraw. Please check this and if it's not your issue please open a new ticket and escalate it. Thank you for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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