not.you
Legendary
 Offline
Activity: 1726
Merit: 1018
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January 13, 2018, 09:23:05 PM |
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So is it down on purpose or is it broken again?  |
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bonipper
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January 13, 2018, 09:28:07 PM |
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So is it down on purpose or is it broken again? I haven't logged in, but it appears up to me. I can read the charts and see trades from a minute ago. Is it down for you? |
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not.you
Legendary
Offline
Activity: 1726
Merit: 1018
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January 13, 2018, 10:17:51 PM |
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So is it down on purpose or is it broken again? I haven't logged in, but it appears up to me. I can read the charts and see trades from a minute ago. Is it down for you? There was an extended period (it had been just over 20 minutes when I made my last post) with no trades on any trade pairs. I tested both market and limit orders and received errors. Just like old times. Seems to be working now though. |
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jedaite
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January 14, 2018, 12:09:13 AM |
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The engine is mega fast compared to the old one. Made several orders, it's super fast. Really impressed.
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Hahahawe
Newbie
Offline
Activity: 12
Merit: 0
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January 14, 2018, 01:18:22 AM |
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Just wanted to let You know that it is indeed working without any errors so far except for the weird coin prices @ start but it is somewhat laggy, the delay after website loads. Maybe its because of traffic spike.
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bonipper
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January 14, 2018, 01:48:14 AM
Last edit: January 14, 2018, 03:51:38 AM by bonipper |
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Just wanted to let You know that it is indeed working without any errors so far except for the weird coin prices @ start but it is somewhat laggy, the delay after website loads. Maybe its because of traffic spike.
Is there a way we can find out how high the volume of traffic they are getting is? I'm wondering how well the engine will cope under the highest traffic volumes like it had before the upgrade. |
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enter`name`here
Jr. Member
Offline
Activity: 61
Merit: 1
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January 14, 2018, 02:09:41 AM |
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API trading is giving back bad values for the ticker. Also the expire time on all my orders is coming back as 17 seconds.. even though they do not expire within that time.
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Haladay
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January 14, 2018, 02:18:23 AM |
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Kraken support,
Congrats on the upgrade to the trading engine!
NOW, let's talk about IDENTITY VERIFICATION for NEW users.
Yes, I realize the Kraken status update states that ID verification for new users is the lowest priority
right now but could the system at the very least be set to RE-enable the 'Get Verified' FEATURE?!
Then us new users could at least submit our ID paperwork into the system and wait in what will likely be a VERY long
line for a long time; we all realize that there likely have been record signups in the last few months.
But please do not assume we will be satisfied with instructions to 'try' creating a new user with a new email address,
that will NOT work, many posters here have already tried that dozens of times to no avail. It is OBVIOUS that with so
many technical issues lately core to the platform, ID verification of new users has been put on the back burner and that
indeed makes sense, but please just ADMIT that the 'Get Verified' FEATURE has been temporarily TURNED OFF, deliberately,
which is TOTALLY fine and understandable!
It's NOT a 'bug', the feature was turned off and/or disabled, the page itself states, this 'feature' is 'currently unavailable', the site
did not encounter an error, it's just that the feature is OFF.
Please turn it back ON so that new users like me can at least submit the ID paperwork and get the process started.
At this point it's been an entire month since I signed up with my email address and I cannot even set my real name to my account or do anything. Meanwhile the crypto universe turns and major things are happening, if this goes on for much longer I will just realize that I cannot use this exchange and move on. Maybe you guys care, maybe you don't, ok, whatever, but at least enable the feature for us.
Thanks in advance!
Hi AIConsciousness. Thanks for the congratulations! We're activerly working out the kinks as we speak. The Get Verified feature is available for some clients and not available for others. This is a bug and it's also being looked into. We have not stopped new sign ups and our ever-expanding verification team is working hard to get through the backlog of verifications. Unfortunately, we don't have a solution for new users at this point, other than to open a new account and try that. Our developers are aware of the situation and they're working hard to fix this ASAP. Wait, what? Do you tell us to spam your website by creating new accounts continuously until we get an account whose get verified tab is available? I just can't believe this is your solution. I was plannin to open a Kraken account for some time, I decided finally and I did it today. And then I see "verification is currently unavailable" warning on the screen. I can go to Bitfinex and create a new account but I like Kraken, please don't lose your new customers by not fixing this verification problem for newcomers. I still can't understand one thing, if I see this "verification is currently unavailable" warning on my account, then do I have to open a new account? Isn't there another way? Won't you fix this problem? Please be more specific. We can't keep creating accounts until we get one without that warning, this is really not logical and fair. Thanks! |
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AIConsciousness
Newbie
Offline
Activity: 14
Merit: 0
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January 14, 2018, 05:28:55 AM |
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Kraken support,
Congrats on the upgrade to the trading engine!
NOW, let's talk about IDENTITY VERIFICATION for NEW users.
Yes, I realize the Kraken status update states that ID verification for new users is the lowest priority
right now but could the system at the very least be set to RE-enable the 'Get Verified' FEATURE?!
Then us new users could at least submit our ID paperwork into the system and wait in what will likely be a VERY long
line for a long time; we all realize that there likely have been record signups in the last few months.
But please do not assume we will be satisfied with instructions to 'try' creating a new user with a new email address,
that will NOT work, many posters here have already tried that dozens of times to no avail. It is OBVIOUS that with so
many technical issues lately core to the platform, ID verification of new users has been put on the back burner and that
indeed makes sense, but please just ADMIT that the 'Get Verified' FEATURE has been temporarily TURNED OFF, deliberately,
which is TOTALLY fine and understandable!
It's NOT a 'bug', the feature was turned off and/or disabled, the page itself states, this 'feature' is 'currently unavailable', the site
did not encounter an error, it's just that the feature is OFF.
Please turn it back ON so that new users like me can at least submit the ID paperwork and get the process started.
At this point it's been an entire month since I signed up with my email address and I cannot even set my real name to my account or do anything. Meanwhile the crypto universe turns and major things are happening, if this goes on for much longer I will just realize that I cannot use this exchange and move on. Maybe you guys care, maybe you don't, ok, whatever, but at least enable the feature for us.
Thanks in advance!
Hi AIConsciousness. Thanks for the congratulations! We're activerly working out the kinks as we speak. The Get Verified feature is available for some clients and not available for others. This is a bug and it's also being looked into. We have not stopped new sign ups and our ever-expanding verification team is working hard to get through the backlog of verifications. Unfortunately, we don't have a solution for new users at this point, other than to open a new account and try that. Our developers are aware of the situation and they're working hard to fix this ASAP. Wait, what? Do you tell us to spam your website by creating new accounts continuously until we get an account whose get verified tab is available? I just can't believe this is your solution. I was plannin to open a Kraken account for some time, I decided finally and I did it today. And then I see "verification is currently unavailable" warning on the screen. I can go to Bitfinex and create a new account but I like Kraken, please don't lose your new customers by not fixing this verification problem for newcomers. I still can't understand one thing, if I see this "verification is currently unavailable" warning on my account, then do I have to open a new account? Isn't there another way? Won't you fix this problem? Please be more specific. We can't keep creating accounts until we get one without that warning, this is really not logical and fair. Thanks! Yep, it's completely asinine to suggest for new users to just keep trying other email addresses and keep signing up under new account usernames to see if maybe one of the new accounts will allow you to submit ID verification paperwork. Actually many posters here have already tried dozens of new accounts and they get the same response, 'feature disabled'; which likely means it was deliberately 'disabled'. It sounds like they really are adamant that this is a 'bug' but I am a retired software eng in the industry for two decades on enterprise level and anytime a label verbiage stated 'disabled' etc it was indeed disabled, otherwise there would be some sort of error code or something. I still believe for some reason they just do not want to admit that they deliberately turned off the 'Get Verified' 'feature' for the time being, which actually in light of all the core trading engine issues would have been totally understandable, but then just tell us that, why tell us we should just keep trying new account creations when we all know that is not going to change the customer experience. Do they just want a ton of new signups to inflate stats? I don't get it. Anyway, it's quite simple, the first exchange that verifies my ID (KYC) will get my business, all the others, oh well, will likely just sit as empty accounts while I use whichever account was first in getting my account on board for trading. It's a shame though because I really wanted to try Kraken, especially after a trading engine upgrade, it appears that it could be a great exchange and I still will be patiently waiting to get verified, I refuse to just keep trying new accounts, besides I only have one primary email address, I don't own dozens of email address, but after a few weeks of waiting I will likely just use whichever exchange wins my business because time is of the essence in the crypto world which is turning quickly right now; bad time to plan for a major core trading engine upgrade. There are many very easy methodologies to employ in IT in order to not have such botched launches, backups, segregated server farms still running the old code which can easily be put back in rotation if the launch of the servers with the new code fails, etc etc etc. Does not bode well as a first impression, HOWEVER, I am hearing great things about the new engine so actually really excited to get on Kraken platform but I'll continue to wait and hope I can get my account verified, but my patience has limits, there exists competition out there, so we'll see what happens.... tick tick tick ..... |
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enhu
Legendary
Offline
Activity: 2492
Merit: 1018
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January 14, 2018, 06:03:17 AM
Last edit: January 14, 2018, 07:56:28 AM by enhu |
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Its a good thing they are back and faster. There are lost opportunities that we could have taken during the days when they are out though but I'd still consider leaving some of my coins on them and trade whenever there's another chance to gain. Ripple is a money maker in this exchange. Hope the withdrawal will resume so complains won't flood.
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jenifive
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January 14, 2018, 06:50:20 AM |
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WHY THE FUCK WITHDRAWALS IS DISABLED?
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bonipper
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January 14, 2018, 07:17:21 AM |
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WHY THE FUCK WITHDRAWALS IS DISABLED?
Kraken-Septimus said they were disabled for 12 hours after the new trading engine went online. According to his post they should be enabled again within half an hour. Please read through our latest blog post for details on how long it will take for certain features to return to normal. Withdrawals will be initiated after 12 hours and margin liquidations will be paused for at least 48 hours. |
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jayjpass
Newbie
Offline
Activity: 4
Merit: 0
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January 14, 2018, 07:45:18 AM |
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hi kraken team，how long have to wait to get tier 4 verification done， ticket no.1252943
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Tg87
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January 14, 2018, 07:59:22 AM |
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hi kraken team，how long have to wait to get tier 4 verification done， ticket no.1252943
How long you wait already? I wait since 4 weeks. |
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jayjpass
Newbie
Offline
Activity: 4
Merit: 0
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January 14, 2018, 08:30:33 AM |
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hi kraken team，how long have to wait to get tier 4 verification done， ticket no.1252943
How long you wait already? I wait since 4 weeks. about 3 week |
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Ray328
Newbie
Offline
Activity: 1
Merit: 0
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January 14, 2018, 09:44:02 AM |
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Im locked more than 10 days with no reason. Anyone can help with unlocking? Sent tons of escalations but nothing.
Ticket: 1282358
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mithrandi
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January 14, 2018, 09:49:14 AM |
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It sounds like they really are adamant that this is a 'bug' but I am a retired software eng in the industry for two decades on enterprise level and anytime a label verbiage stated 'disabled' etc it was indeed disabled, otherwise there would be some sort of error code or something.
The frontend code shows "Feature disabled" when it gets any error from the backend, no matter what the error actually is. Combination of sloppy frontend code, and some issue on the backend with verification. |
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LeGaulois
Copper Member
Legendary
Offline
Activity: 2870
Merit: 4095
Top Crypto Casino
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January 14, 2018, 10:25:57 AM |
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The website is performing far better than what we used to see, especially in December. This morning the site is loading better than yesterday and working as we should except. Now awaiting to have all the features back fully. Update - The system is performing and services are stable. There are minor issues being addressed (thank you for the reports). All funds remain secure as we continue preparations for withdrawal activation. We're continuing to closely monitor all services.
Jan 14, 06:35 UTC https://status.kraken.com/ |
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Tom_Malloc
Newbie
Offline
Activity: 2
Merit: 0
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January 14, 2018, 11:20:21 AM |
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Still haven't received the money a deposited 1 month ago! Received an email 8 days ago saying "it arrived without a reference" (even if it had) and that "payments team will be working on this for you". Still haven't heard of support since then and still haven't my money...
Ticket #1155686
PS : how do I do if I want to buy less than 30 ripples at the time?
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markd
Newbie
Offline
Activity: 27
Merit: 0
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January 14, 2018, 11:22:32 AM |
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Still haven't received the money a deposited 1 month ago! Received an email 8 days ago saying "it arrived without a reference" (even if it had) and that "payments team will be working on this for you". Still haven't heard of support since then and still haven't my money...
Ticket #1155686
PS : how do I do if I want to buy less than 30 ripples at the time?
You cannot buy less then 30 XRP, and yes, it sucks. Bitstamp has a minimum order of 5 EUR. So if you have an account there, you can buy from there. |
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