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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607738 times)
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January 18, 2018, 05:40:11 AM
 #6281

hi kraken team , I applied  tier 4 verification almost  A month, can you tell  me  the progress for now , thank you . ticket :1252943
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January 18, 2018, 06:31:57 AM
 #6282

The site had been working fine with zero issues for a few days now. Today I deposit some coin and then come back to Error 520 Web server is returning an unknown error.
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January 18, 2018, 08:21:20 AM
 #6283


Its been 4 days since the day I sent my support ticket but no one replied yet.  Its stressful to see my balance appear in my wallet upon checking the explorer but not on the kraken dashboard. Not acceptable. I tried checking whether they are also active on facebook but also not. They even pinned a message telling us to send a support ticket on the kraken support. I expect I did the right thing but no reply.

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LeGaulois
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January 18, 2018, 11:14:20 AM
 #6284


Its been 4 days since the day I sent my support ticket but no one replied yet.  Its stressful to see my balance appear in my wallet upon checking the explorer but not on the kraken dashboard. Not acceptable. I tried checking whether they are also active on facebook but also not. They even pinned a message telling us to send a support ticket on the kraken support. I expect I did the right thing but no reply.

They have surely a huge amount of support tickets to deal with, and once the site came back online I am sure a lot of members jumped immediately to send a ticket.
Add to this the fact that some people send multiple tickets for the same problem which doesn't help anyone and make the waiting time worst.

I had the same problem a while back, but after some hours it was showing on the account.

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January 18, 2018, 02:34:41 PM
 #6285

Hello kraken,

at first your update was great - takes 3 days not 2 houers but just in time befor the charts crashed.

i would like to send bitcoincash to another bitcoin cash address and i got an error message :


Invalid amount

Address                            xxxxxxxxxxxxxx • xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Amount                              ฿0.01000
Fee                                      ฿0.00100


is a tier 3 verification required to withdraw crypto currencies ? minimum withdraw ist 0.001 BCH - are the calculations in bitcoin and not bitcoinCASH ?

Kraken-Septimus
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January 18, 2018, 04:18:47 PM
 #6286

kraken s in a very good condition right now.
thanks for the update.nice one kraken team.

Hi torrentco. We're glad to hear that! Let us know if anything comes up!

my request (864152) to kraken-support is unanswered since Nov 15th. I guess there won't be a reply anymore ...

Hi haloxon. I can see that your ticket has been solved. If you need anything else just let us know.

I have been trying to contact support since Jan 3 regarding a EUR wire that was sent from Kraken to my bank and rejected due to a sudden change in their 'crypto policies'. I provided full SWIFT details of the return, however they have simply ignored my support requests except for one Mario almost 1 week ago who wrote to say they needed more details to which I provided the SWIFT details
Do they have any other form of contact other than the useless support site? Phone number? A real office?

Thanks all
Marco

Hi cryptopayments. We do not offer phone support. Please don't call numbers that you find online, because they will most likely be a scam. I'd suggest escalating your ticket using this form. Thank you for your patience.


This sounds to me like nothing more than an excuse. I have given EVA (support) all the information as requested. She replied only that an Account Access specialists would look into the matter, nothing about any merged tickets and no replies whatsoever since then. Instead of excuses and more useless forms, why not just have someone get off his lazy behind and solve the matter?!?!

Hi MohAli59. If you've escalated your ticket, someone will be with you as soon as possible. Thank you for your patience.

Support answer my question really fast now.

Hi win07. I'm glad to hear it. Please reach out if you need anything else!

Ive been seeing timeout errors again off and on all day  Undecided

Status page shows api responses getting laggy again...

Hi not.you. Please be sure to report any instances like this to https://support.kraken.com. Thank you for posting about this.

Requesting a withdrawal needed many tries, but I managed to do that in the end  Smiley
What didn't work for me today though, was margin trading.

Hi mescalito. Margin trading is currently disabled. Our developers are working towards getting it back up and running ASAP. For updates please follow https://status.kraken.com/incidents/nswthr1lyx72.


Update--another wire attempt, this time out to a different US bank account and smaller in size, has now FAILED. Again, I have no knowledge as to why it has failed or what I can do about it.  And no human email contact with Kraken support, nor support ticket requests, has been responded to.  Please, Kraken, let us know what is up... 

Hi Flexfled. This is not a Kraken-wide issue. As previously stated, I'd suggest escalating your ticket using this form and one of our agents will be with you as soon as possible. Thanks for your patience.

I've had 5 failed USD withdrawals from Kraken since 12/30, 0 successful USD withdrawals. I was told by support that there is a technical issue verifying account info through their funding partner. Doesn't really help much, since I'd really like my USD. I have another withdrawal in queue. It's not just you.

Hi NHammer. Please open a ticket here and escalate that ticket using this form. One of our agents will look into this for you as soon as possible. Thanks for your patience.

hi kraken team , I applied  tier 4 verification almost  A month, can you tell  me  the progress for now , thank you . ticket :1252943

Hi jayjpass. I'd suggest escalating your ticket using this Google form. Thank you for your patience.

The site had been working fine with zero issues for a few days now. Today I deposit some coin and then come back to Error 520 Web server is returning an unknown error.

Hi MrN1ce9uy. I'm so sorry to hear that. Could you please report this incident on https://support.kraken.com? Thank you for posting about this here.


Its been 4 days since the day I sent my support ticket but no one replied yet.  Its stressful to see my balance appear in my wallet upon checking the explorer but not on the kraken dashboard. Not acceptable. I tried checking whether they are also active on facebook but also not. They even pinned a message telling us to send a support ticket on the kraken support. I expect I did the right thing but no reply.

Hi enhu. I'm sorry to hear about the delay. Could you please escalate you ticket using this form? Thanks for your patience.

Hello kraken,

at first your update was great - takes 3 days not 2 houers but just in time befor the charts crashed.

i would like to send bitcoincash to another bitcoin cash address and i got an error message :


Invalid amount

Address                            xxxxxxxxxxxxxx • xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Amount                              ฿0.01000
Fee                                      ฿0.00100


is a tier 3 verification required to withdraw crypto currencies ? minimum withdraw ist 0.001 BCH - are the calculations in bitcoin and not bitcoinCASH ?



Hi cc-trader. Sometimes the invalid amount error can be cause by adding a number such as ".01" or "0,01" rather than "0.01". Please make sure this is not the issue. Also be sure to check if you have any open orders tying up your BCH balance. If this does not resolve your issue, please open a ticket here and escalate that ticket using this form. Thank you for reaching out.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
dilbsuk
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January 18, 2018, 05:02:40 PM
 #6287

Hi there

I urgently need to reset 2FA as my phone was stolen. Have opened ticket 1403742 and escalated using the form.

I am an active trader and also have funds stuck on the exchange.  Appreciate you are busy so thank you if you can look into this. Can provide whatever ID / photos required (it is not made clear what exactly is needed).

Thanks very much!
FerdinandBardamu
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January 18, 2018, 05:13:06 PM
 #6288

Hello there,

I deposited money using SEPA and the status on the website is "Success". However, it did not transfer into my balance.
Do anyone knows if there is an additional step after the "Success", for the money to be actually transferred? I opened a support ticket but I'm aware I'll not receive an answer until -at least- next week...

Thanks in advance!
MrN1ce9uy
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January 18, 2018, 05:28:03 PM
 #6289

Hello there,

I deposited money using SEPA and the status on the website is "Success". However, it did not transfer into my balance.
Do anyone knows if there is an additional step after the "Success", for the money to be actually transferred? I opened a support ticket but I'm aware I'll not receive an answer until -at least- next week...

Thanks in advance!

I've had that happen before. It ended up taking several hours before it showed up. You will receive an email of the deposit when it shows.
LouisVuitton
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January 18, 2018, 05:29:22 PM
 #6290

Deposits are disabled?
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January 18, 2018, 05:34:22 PM
 #6291

Hello there,

I deposited money using SEPA and the status on the website is "Success". However, it did not transfer into my balance.
Do anyone knows if there is an additional step after the "Success", for the money to be actually transferred? I opened a support ticket but I'm aware I'll not receive an answer until -at least- next week...

Thanks in advance!

I've had that happen before. It ended up taking several hours before it showed up. You will receive an email of the deposit when it shows.

Thanks, that was one fast answer!!
That's what I figured but it's been eight hours so far, kind of a bummer... And there is this green "Success" icon taunting me...
Guess I'll have to wait a little more!
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January 18, 2018, 06:39:38 PM
 #6292

@Kraken Support team

for the upcomming Antminer A3, is it possible to integrate SIA Coins for trading?

Best Regards
Willi

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January 18, 2018, 06:42:23 PM
 #6293

Upgraded? Seriously?
https://i.imgur.com/x3nqTWT.png
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January 18, 2018, 07:40:33 PM
Last edit: January 19, 2018, 03:48:19 PM by Kraken-Septimus
 #6294

Hi there

I urgently need to reset 2FA as my phone was stolen. Have opened ticket 1403742 and escalated using the form.

I am an active trader and also have funds stuck on the exchange.  Appreciate you are busy so thank you if you can look into this. Can provide whatever ID / photos required (it is not made clear what exactly is needed).

Thanks very much!

Hi dilbsuk. Milo has sent you a message and is awaiting your reply. Please answer the questions they've asked in order to recover your Kraken account.

Hello there,

I deposited money using SEPA and the status on the website is "Success". However, it did not transfer into my balance.
Do anyone knows if there is an additional step after the "Success", for the money to be actually transferred? I opened a support ticket but I'm aware I'll not receive an answer until -at least- next week...

Thanks in advance!

Hi FerdinandBardamu. There is a backlog right now so people will be seeing a delay in their funds being accessible on their "Trade" tab. Our developers are aware of the situation and are working on the backlog as we speak.

Deposits are disabled?

Hi LouisVuitton. No, deposits aren't disabled. Please let us know if you're having an issue by opening a ticket here and escalating that ticket using this form. Thanks for your patience.

@Kraken Support team

for the upcomming Antminer A3, is it possible to integrate SIA Coins for trading?

Best Regards
Willi

Hi willi9974. We never announce new coins prior to their release. Please follow our blog and twitter for announcements.


Hi Random423. The connectivity issues should be resolved now. Please see: https://status.kraken.com/incidents/jtpnmgk36ph5. Thanks for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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January 18, 2018, 09:44:10 PM
 #6295

Thank you Kraken-Septimus!  I have replied to Milo with all the info I can provide. I hope this is enough.  Sincerely appreciate the very quick response.
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January 19, 2018, 12:04:27 AM
 #6296

Hi @Kraken-Septimus

Some days ago I opened a support ticket (number is #1382957) because I'm tier 3 and I have exceeded the limits. In the request I filled out the necessary information. I need to get the tier 4 because I can't withdraw my fiat or crypto for days.

Thank you.
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January 19, 2018, 12:06:20 PM
Last edit: January 19, 2018, 12:26:28 PM by FerdinandBardamu
 #6297

Hello!

I have another issue... Now I want to send 0.1ETH from my kraken account to somewhere else. I'm at Tier 3 and I get an error message, that apparently I need to verify at tier 4 because I exceeded my deposit/withdraw limits... The limit at tier 3 is $50,000 and all I'm trading to do is send away 0.1ETH... Is that for real???

Deeply confused right now... Unless you're telling me 1 ETH is now worth more than 500,000 dollars  Roll Eyes Grin

EDIT: And to top that, I now experience a good ol' ERROR 502 four times out of five  Roll Eyes
dilbsuk
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January 19, 2018, 02:17:20 PM
 #6298

Hi again - I provided all the info requested to unlock 2FA.. do you know if there is an ETA on addressing this (the other exchanges I use have all now unlocked 2FA but kraken is my main USD trading platform).

Thank you very much

Ticket 1403742
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January 19, 2018, 03:32:52 PM
 #6299

More than one week i did my transfers to KRAKEN and i am still waiting for them... service in KRAKEN is not very good and when you contact them they always send you the same automatic answer... Do you know another platform where you can RECEIVE your money in a good time ? thanks
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January 19, 2018, 03:55:23 PM
 #6300

Hi @Kraken-Septimus

Some days ago I opened a support ticket (number is #1382957) because I'm tier 3 and I have exceeded the limits. In the request I filled out the necessary information. I need to get the tier 4 because I can't withdraw my fiat or crypto for days.

Thank you.

Hi Fogueres. It looks like Jim has just reached out to you. Please provide the answers to his questions and he'll be able to help you from here.

Hello!

I have another issue... Now I want to send 0.1ETH from my kraken account to somewhere else. I'm at Tier 3 and I get an error message, that apparently I need to verify at tier 4 because I exceeded my deposit/withdraw limits... The limit at tier 3 is $50,000 and all I'm trading to do is send away 0.1ETH... Is that for real???

Deeply confused right now... Unless you're telling me 1 ETH is now worth more than 500,000 dollars  Roll Eyes Grin

EDIT: And to top that, I now experience a good ol' ERROR 502 four times out of five  Roll Eyes

Hi FerdinandBardamu. We're seen a few clients talking to us about the error message about needing a higher Tier. This used to happen when our trading engine was under strain, but those issues are resolved at this point. Please clear your cache and this should resolve that issue. As for the 502 that you were receiving, it may have to do with this and it should be resoled now.

Hi again - I provided all the info requested to unlock 2FA.. do you know if there is an ETA on addressing this (the other exchanges I use have all now unlocked 2FA but kraken is my main USD trading platform).

Thank you very much

Ticket 1403742

Hi dilbsuk. I can see that Milo has been following up with you. If you need anything else please reply to the ticket. Thanks for reaching out!

More than one week i did my transfers to KRAKEN and i am still waiting for them... service in KRAKEN is not very good and when you contact them they always send you the same automatic answer... Do you know another platform where you can RECEIVE your money in a good time ? thanks

Hi figaro33. I'm sorry to hear about the delay. Could you please escalate your ticket using this form? Thank you for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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