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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607379 times)
fabioganga
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April 18, 2018, 06:20:03 PM
 #6601

If anyone is reading this topic and is not yet a Kraken member, I would like to add my little testimonial.

I am extremely happy with Kraken, I have been using it for a few months.

The service is always impeccable: good support, great site that is very simple to use and very low commission when withdrawing by SEPA account.

Keep up the great job, all of you at Kraken!!!

Thumb up!
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kraken-augustus
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April 19, 2018, 06:52:21 AM
 #6602

If anyone is reading this topic and is not yet a Kraken member, I would like to add my little testimonial.

I am extremely happy with Kraken, I have been using it for a few months.

The service is always impeccable: good support, great site that is very simple to use and very low commission when withdrawing by SEPA account.

Keep up the great job, all of you at Kraken!!!

Thumb up!

Wow! I'm happy to hear that. Thanks so much for your support fabioganga!!!
Kn_os
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April 21, 2018, 06:13:35 PM
 #6603

Feature Disabled
This feature is not currently available.

on deposite/withdraw, anybody else have same problem?
sam_ti_dyatel
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April 21, 2018, 06:31:22 PM
 #6604

Feature Disabled
This feature is not currently available.

on deposite/withdraw, anybody else have same problem?

I have the same  Sad

"There's religious fervor around all of them — some people seem to think these are the crusades and this is a holy war being fought."
Kraken-Septimus
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April 21, 2018, 08:40:32 PM
 #6605

Feature Disabled
This feature is not currently available.

on deposite/withdraw, anybody else have same problem?

I have the same  Sad

Hi Kn_os and sam_ti_dyatel. This issue should be resolved now. Thanks for bringing it to our attention. In the future please be sure to check out our status page for up-to-date status information.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
egd33
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April 21, 2018, 09:40:18 PM
 #6606

Kraken Support,

I am having an issue where my wire transfer is stating it is on hold.  I do not know why (possibly my Kraken account using my full middle name and my bank only uses the middle initial?  The name is otherwise identical), but it is causing me to get very nervous as I am withdrawing this money to buy a house next week with cash.  If I do not have the deal closed on time due to my money being stuck on Kraken I will loose a very substantial good faith deposit, as well as my dream home.

I already submitted support tickets and the escalation form from this page.  Ticket numbers are: 1690319 (withdrawal on hold), and 1689958 (Tier 4 verification and I included proof of being an accredited investor on the email form I replied to).

I just want to make sure this is addressed as soon as possible because I am on a tight timeline, and my withdrawal limits are also restricting how quickly I can get enough out (hence the tier 4 request).

Thank you!
JanpriX
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April 21, 2018, 10:50:35 PM
 #6607

It's good to see that the Kraken representatives are ramping up their game here and they are very active in the past few weeks. I must say that those times where no one answers any question here are long gone and we are entering a new era where support tickets are always answered and resolved within few hours. I would like to take this opportunity and ask some questions that I have in mind.

  • Do you accept Credit Card payments for me to buy BTC or LTC from your platform?
  • What are the requirements for me to do that? Do I still need to undergo KYC process?
Kraken-Septimus
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April 22, 2018, 12:55:40 PM
 #6608

Kraken Support,

I am having an issue where my wire transfer is stating it is on hold.  I do not know why (possibly my Kraken account using my full middle name and my bank only uses the middle initial?  The name is otherwise identical), but it is causing me to get very nervous as I am withdrawing this money to buy a house next week with cash.  If I do not have the deal closed on time due to my money being stuck on Kraken I will loose a very substantial good faith deposit, as well as my dream home.

I already submitted support tickets and the escalation form from this page.  Ticket numbers are: 1690319 (withdrawal on hold), and 1689958 (Tier 4 verification and I included proof of being an accredited investor on the email form I replied to).

I just want to make sure this is addressed as soon as possible because I am on a tight timeline, and my withdrawal limits are also restricting how quickly I can get enough out (hence the tier 4 request).

Thank you!

Hi egd33. I'm sorry to hear that your deposit was placed on hold. Please escalate your ticket using this form and one of our domestic funding specialists will be with you as soon as possible. Thanks for your patience.

It's good to see that the Kraken representatives are ramping up their game here and they are very active in the past few weeks. I must say that those times where no one answers any question here are long gone and we are entering a new era where support tickets are always answered and resolved within few hours. I would like to take this opportunity and ask some questions that I have in mind.

  • Do you accept Credit Card payments for me to buy BTC or LTC from your platform?
  • What are the requirements for me to do that? Do I still need to undergo KYC process?

Hi JanpriX. We do not accept credit cards, debit cards, PayPal or anything similar. Please look through our How to deposit or withdraw fiat currencies via Kraken support article to find the best way to wire money from your country.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
bitcoinvest
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13eJ4feC39JzbdY2K9W3ytQzWhunsxL83X


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April 22, 2018, 01:07:14 PM
 #6609

Can you please explain me how the limits work? If i make a every day a withdrawal of 2.000$ and in 5 days i complete the 10.000$ limit per month. the last withdrawal took place at 22/04/2018. when i will be able to withdraw again? 01 of May or 23 of May?
Kraken-Septimus
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April 22, 2018, 01:24:34 PM
 #6610

Can you please explain me how the limits work? If i make a every day a withdrawal of 2.000$ and in 5 days i complete the 10.000$ limit per month. the last withdrawal took place at 22/04/2018. when i will be able to withdraw again? 01 of May or 23 of May?

Hi bitcoinvest. The withdrawal limits are based on the past 30 rolling days, meaning that in this example you would be able to withdraw $2000.00 on May 18th, 19th, 20th, 21st and 22nd, bringing you to a total of $10,000 withdrawn again, 30 days after these withdrawals.

If you would like higher limits I would suggest getting Tier 3 or Tier 4 verified. Please let us know if you need anything else!

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
bitcoinvest
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April 22, 2018, 01:58:01 PM
 #6611

Can you please explain me how the limits work? If i make a every day a withdrawal of 2.000$ and in 5 days i complete the 10.000$ limit per month. the last withdrawal took place at 22/04/2018. when i will be able to withdraw again? 01 of May or 23 of May?

Hi bitcoinvest. The withdrawal limits are based on the past 30 rolling days, meaning that in this example you would be able to withdraw $2000.00 on May 18th, 19th, 20th, 21st and 22nd, bringing you to a total of $10,000 withdrawn again, 30 days after these withdrawals.

If you would like higher limits I would suggest getting Tier 3 or Tier 4 verified. Please let us know if you need anything else!

Thank you, you answered my question, i am impressed with the reply time...
asche
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April 23, 2018, 05:20:49 PM
 #6612

Do you plan on adding trailing stop loss anytime soon?

BitcoinPlusBus
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April 23, 2018, 08:05:10 PM
 #6613

Any chance you might list bitcoinplus [XBC] in the future?

.          ■■       Bitcoin proof of stakeXBC
.          ■■ XBC      xbc  xbc  xbc  xbc  xbc
..                  Transfer bitcoinplus Anywhere in the World with your BitcoinPlus wallet
Kraken-Septimus
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April 23, 2018, 09:01:26 PM
 #6614

Do you plan on adding trailing stop loss anytime soon?

Hi asche. We're planning on adding more advanced order types but at this time we don't have an estimate as to when that will be. We'll be sure to make an announcement once more advanced order types are added.

Any chance you might list bitcoinplus [XBC] in the future?

Hi BitcoinPlusBus. We're always looking into new assets to list on Kraken but we couldn't comment as to whether or not any certain asset would be listed in the future. Thanks for understanding.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
Haladay
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April 24, 2018, 02:41:57 PM
 #6615

Dear Kraken-Septimus,

It has been almost more than a month. We can't make USD deposits. When will you enable USD deposits?

How long will it take? We don't need an exact date, but, please give an ETA at least.

Thanks.
Kraken-Septimus
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April 24, 2018, 09:39:07 PM
 #6616

Dear Kraken-Septimus,

It has been almost more than a month. We can't make USD deposits. When will you enable USD deposits?

How long will it take? We don't need an exact date, but, please give an ETA at least.

Thanks.


Hi Haladay. We currently have a team devoted to cultivating new bank partnerships and expect to start seeing the fruits of this effort soon with new bank funding options coming online. For our clients residing outside Japan who have been using our bank partner in Japan, we expect to announce a replacement option for you soon.

In the meantime, if you have a bank account in the SEPA zone, you can fund your account with a EUR SEPA transfer by navigating to Funding > Deposit > Euro (EUR) and choosing "Fidor Bank AG (SEPA)" from the dropdown menu.

If you do not have a bank account in the SEPA zone you can send EUR by navigating to Funding > Deposit > Euro (EUR) and choosing "Fidor Bank AG (Wire Transfer) from the dropdown menu. Please note that you can only deposit with this funding method. You will not be able to withdraw your EUR using this method.

For more information please read through: https://support.kraken.com/hc/en-us/articles/360000427883

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
SocratesCO
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April 26, 2018, 10:57:15 AM
 #6617

I use Kraken and found it reliable and FIAT withdrwals is very fast.
Haladay
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April 26, 2018, 04:44:11 PM
 #6618

Dear Kraken-Septimus,

It has been almost more than a month. We can't make USD deposits. When will you enable USD deposits?

How long will it take? We don't need an exact date, but, please give an ETA at least.

Thanks.


Hi Haladay. We currently have a team devoted to cultivating new bank partnerships and expect to start seeing the fruits of this effort soon with new bank funding options coming online. For our clients residing outside Japan who have been using our bank partner in Japan, we expect to announce a replacement option for you soon.

In the meantime, if you have a bank account in the SEPA zone, you can fund your account with a EUR SEPA transfer by navigating to Funding > Deposit > Euro (EUR) and choosing "Fidor Bank AG (SEPA)" from the dropdown menu.

If you do not have a bank account in the SEPA zone you can send EUR by navigating to Funding > Deposit > Euro (EUR) and choosing "Fidor Bank AG (Wire Transfer) from the dropdown menu. Please note that you can only deposit with this funding method. You will not be able to withdraw your EUR using this method.

For more information please read through: https://support.kraken.com/hc/en-us/articles/360000427883

Thanks for your answer first. Please do your best to announce new bank partner so that we can resume in USD deposits. Unfortunately, EUR deposit is not a good option for me. I believe USD deposit is the best solution for the majority of the traders.

From your message, I understand we can expect an announcement very soon, is this right? Or will it still take too much time from now on?

Please finish this as soon as possible, I absolutely know there are thousands of people waiting for the good news about USD deposits!
kraken-augustus
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April 27, 2018, 12:56:30 PM
 #6619

Dear Kraken-Septimus,

It has been almost more than a month. We can't make USD deposits. When will you enable USD deposits?

How long will it take? We don't need an exact date, but, please give an ETA at least.

Thanks.


Hi Haladay. We currently have a team devoted to cultivating new bank partnerships and expect to start seeing the fruits of this effort soon with new bank funding options coming online. For our clients residing outside Japan who have been using our bank partner in Japan, we expect to announce a replacement option for you soon.

In the meantime, if you have a bank account in the SEPA zone, you can fund your account with a EUR SEPA transfer by navigating to Funding > Deposit > Euro (EUR) and choosing "Fidor Bank AG (SEPA)" from the dropdown menu.

If you do not have a bank account in the SEPA zone you can send EUR by navigating to Funding > Deposit > Euro (EUR) and choosing "Fidor Bank AG (Wire Transfer) from the dropdown menu. Please note that you can only deposit with this funding method. You will not be able to withdraw your EUR using this method.



For more information please read through: https://support.kraken.com/hc/en-us/articles/360000427883

Thanks for your answer first. Please do your best to announce new bank partner so that we can resume in USD deposits. Unfortunately, EUR deposit is not a good option for me. I believe USD deposit is the best solution for the majority of the traders.

From your message, I understand we can expect an announcement very soon, is this right? Or will it still take too much time from now on?

Please finish this as soon as possible, I absolutely know there are thousands of people waiting for the good news about USD deposits!


Hey Haladay! We we are working hard to get that done but there's no ETA yet. We understand this might be an issue for users like you and hope we can keep you as a customer when we resume this service

Are we having XMV enabled after the fork? Will you list the coin?

Hello Gdog3. We don't announce in advance what coins will be listed. The best way to stay updated is to follow us on social media.
samlitecoin
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April 28, 2018, 09:13:07 PM
 #6620

Hi Kraken,

I was just searching for exchanges that offer direct ATM cash withdrawal with plastic (mosty visa).
Is Kraken planing such service in the future?


thanx
-sam
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