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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607738 times)
hamade
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March 16, 2018, 10:00:57 PM
 #6541

hello
i am from germany and when i click on deposite .the site show " sevices unavailable " and my account is Verified to tier 3.
https://f.top4top.net/p_805v8xld1.jpg

Hi hamade. I'm sorry to hear that you're receiving an error message. Could you please open a ticket here and escalate that ticket using this form? Thank you for your patience.
thnx but i ask the kraken support deposite from germany or not , thnx again  Smiley
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kraken-augustus
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March 19, 2018, 12:39:01 PM
 #6542

thnx but i ask the kraken support deposite from germany or not , thnx again  Smiley

Hello hamade, the issue you are having is not likely bounded to your country. Have you already opened a ticket?
latoxine34
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March 19, 2018, 04:27:31 PM
 #6543


Yes, I think it's : 1616663

PS : On the french forum there is  a big talk about kraken '' bank '' account, if we must report it or not as bank account abroad, what happend in case of tax audit as our name do not appear, and if the only thing we can provide is a csv export with just numbers...  


Hello latoxine34 your ticket is in the queue to be attended by an specialist and it might take a while.

Regarding taxes: as much as I'd like, we can't provide any tax advice and I'd suggest you consult with a local expert.

Thank you augustus,
just received the support answer. Certainly my english is not goog enough, but the answer is not appropriate.

1) I asked for My name, as the other poster ( markd ) above asked too, and the answer is talking about the name of the fidor bank that could sometime not appear on withdrawal sepa due to an issue. (?! )

2) for the potential tax audit I do not ask for an advice, but for what legal and officials documents I could have directly or on demand from you and the bank in case, because if I ask to my local expert and tell him that :
a) my name do not appear anywhere and b) the only document I have is a csv export without any legal infos on it , his answer will be clear = stop!

Sorry if my english is not clear enought, and that I'm maybe crying before to be hurt, but if someone understand my question and want to translate be my guest !  Wink

I see what you mean, so probably Kraken will understand too!
You need some kind of an official document from them with your name visible on it. I believe this document should be issued from their system with the press of a button, our accountant or another legal institution might ask us to provide it.

Also, I believe that a simple name wouldn't be enough. VAT registration number or ID number would be more solid identifiers.

Hello kraken augustus, so what can you answer about that please ?!
( I hope to not need to use biger font size and red color like other questions  Wink )
themossinator
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March 20, 2018, 09:03:01 PM
 #6544

Hello, does anyone here or from Kraken have a step by step guide on how to short on Kraken? I watched the video but im still not getting exactly what to do, many thanks!
kraken-augustus
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March 21, 2018, 01:49:54 PM
 #6545

Hello kraken augustus, so what can you answer about that please ?![/b] ( I hope to not need to use biger font size and red color like other questions  Wink )

Hi there latoxine34! We don't provide such documents at the moment to particular users

If your bank or any tax authority requires this kind of documentation they should directly address this inquiry to us

Hello, does anyone here or from Kraken have a step by step guide on how to short on Kraken? I watched the video but im still not getting exactly what to do, many thanks!

Hello themossinator I can't post links here yet, but a quick google search using the terms "short position kraken" will show three good articles/guides at the top, one of them is actually on bitcointalk.
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March 21, 2018, 07:34:50 PM
 #6546

[ quote author=Victorvpc link=topic=290799.msg29652940#msg29652940 date=1517837854]
Hi,

My ticket 1004438 has not been dealt with since 9th of December.

I had a margin position open, and tried several times to close the position but your website was down for a WEEK!!. I requested the positions to be closed manually by someone on December 9th or I was at risk of losing my entire portfolio. You never replied, and I tried to trade in your platform hundreds of times without success.

I saw most of my funds to evaporate without a reply from your side if the position was closed and your website down.

I have escalated the ticket dozens of times. My ticket is one of the oldest I see in the chat witout being taken care.

Please do not reply with "I have escalated your ticket". I need an urgent reply or I would be forced to start legal actions, the money lost is worth the hassle.

Thanks!

[/quote]

Will you ever reply???Please!!
Kraken-Septimus
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March 22, 2018, 12:15:10 PM
 #6547

Hi,

My ticket 1004438 has not been dealt with since 9th of December.

I had a margin position open, and tried several times to close the position but your website was down for a WEEK!!. I requested the positions to be closed manually by someone on December 9th or I was at risk of losing my entire portfolio. You never replied, and I tried to trade in your platform hundreds of times without success.

I saw most of my funds to evaporate without a reply from your side if the position was closed and your website down.

I have escalated the ticket dozens of times. My ticket is one of the oldest I see in the chat witout being taken care.

Please do not reply with "I have escalated your ticket". I need an urgent reply or I would be forced to start legal actions, the money lost is worth the hassle.

Thanks!


Will you ever reply???Please!!

Hi Victorvpc. I'm so sorry for the long wait. Unfortunately, only a very specialized team is able to handle the situation in your ticket, and they have significant backlogs at this time. We will reach out to you as soon as we can. Thank you so much for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
mdragganov
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March 26, 2018, 01:59:47 PM
 #6548

Hello,

On 22/3 I bought the minimum 0.02 ETH using ETH/EUR pair, fee paid in EUR. Just after that I opened a sell for the same quantity (0.02 ETH) again using ETH/EUR pair, fee in EUR, WITHOUT leverage.
Have a look:
https://i.imgur.com/KYc4kNx.png
Today 26/3 as seen from the picture I closed the order. To my surpise those 0.02 ETH (I don't have other ETH in my account) had become 0.01985 ETH for just being in an open position for a few days WITHOUT leverage.

So my question is: does Kraken charge time fee for open sell positions WITHOUT leverage or was this a random bug in the system?
Kraken-Septimus
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March 26, 2018, 02:16:08 PM
 #6549

Hello,

On 22/3 I bought the minimum 0.02 ETH using ETH/EUR pair, fee paid in EUR. Just after that I opened a sell for the same quantity (0.02 ETH) again using ETH/EUR pair, fee in EUR, WITHOUT leverage.
Have a look:

Today 26/3 as seen from the picture I closed the order. To my surpise those 0.02 ETH (I don't have other ETH in my account) had become 0.01985 ETH for just being in an open position for a few days WITHOUT leverage.

So my question is: does Kraken charge time fee for open sell positions WITHOUT leverage or was this a random bug in the system?

Hi mdragganov. For this particular issue, I'd suggest opening a ticket here. This will need to be looked over by one of our team members to find out what happened. Please escalate your new ticket by using this form. Thanks for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
mdragganov
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March 26, 2018, 05:08:50 PM
 #6550

Hello,

On 22/3 I bought the minimum 0.02 ETH using ETH/EUR pair, fee paid in EUR. Just after that I opened a sell for the same quantity (0.02 ETH) again using ETH/EUR pair, fee in EUR, WITHOUT leverage.
Have a look:
https://i.imgur.com/KYc4kNx.png
Today 26/3 as seen from the picture I closed the order. To my surpise those 0.02 ETH (I don't have other ETH in my account) had become 0.01985 ETH for just being in an open position for a few days WITHOUT leverage.

So my question is: does Kraken charge time fee for open sell positions WITHOUT leverage or was this a random bug in the system?

Hi mdragganov. For this particular issue, I'd suggest opening a ticket here. This will need to be looked over by one of our team members to find out what happened. Please escalate your new ticket by using /forms/2VolutBY6HBGJRRA3]this form. Thanks for your patience.
Actually I sent the info to the support but I knew it would take months before they reply.
You see most people complaining about Kraken (or any other exchange if that matters) are not right to do so. Because they don't have a problem: No, Kraken HAS a problem for not delivering a quality service.
So I am quietly going to send my funds elsewhere. And Kraken will be well behind having lost fees and liquidity. Well done!
Smiley
Kraken-Septimus
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March 26, 2018, 09:11:55 PM
 #6551


Actually I sent the info to the support but I knew it would take months before they reply.
You see most people complaining about Kraken (or any other exchange if that matters) are not right to do so. Because they don't have a problem: No, Kraken HAS a problem for not delivering a quality service.
So I am quietly going to send my funds elsewhere. And Kraken will be well behind having lost fees and liquidity. Well done!
Smiley

Your ticket was resolved within 8 hours from opening it. If you need any further explanation, I would suggest letting Gui know. If there's any way we can better our service, please let us know.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
latoxine34
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March 27, 2018, 05:49:35 AM
 #6552

ERROR 502 the come back of the come back of the come back...each time the stress to wonder how long it will last.  ( just few minutes this time, form me.)
Crypto_C12
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March 27, 2018, 06:08:09 AM
 #6553

Hi, I want to store xmr to trade the fork. Will I be able to get the forked coins on Kraken.
Kraken-Septimus
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March 27, 2018, 12:30:35 PM
 #6554

Hi, I want to store xmr to trade the fork. Will I be able to get the forked coins on Kraken.

We do not have a formal statement about this fork. While we are always open to adding new digital assets to our exchange, we do not generally confirm in advance which ones will be listed. The best way to get up-to-the-minute details regarding which assets are being listed on Kraken is to read our email newsletters and to follow us here, or on on Twitter.

Kraken makes no promises, guarantees, or warranties on the outcome of this or future forks. We will make our best effort to handle things in a way that benefits the most clients, but clients should manage their own wallets/coins if they want to ensure their participation in a fork. Thanks for understanding!

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
Totscha
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March 28, 2018, 07:52:38 AM
 #6555

Hi, I want to store xmr to trade the fork. Will I be able to get the forked coins on Kraken.

We do not have a formal statement about this fork. While we are always open to adding new digital assets to our exchange, we do not generally confirm in advance which ones will be listed. The best way to get up-to-the-minute details regarding which assets are being listed on Kraken is to read our email newsletters and to follow us here, or on on Twitter.

Kraken makes no promises, guarantees, or warranties on the outcome of this or future forks. We will make our best effort to handle things in a way that benefits the most clients, but clients should manage their own wallets/coins if they want to ensure their participation in a fork. Thanks for understanding!

TL;DR: IDK Wink
bitcoinvest
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13eJ4feC39JzbdY2K9W3ytQzWhunsxL83X


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March 30, 2018, 07:59:55 PM
 #6556

Are withdrawals working as always? usually i receive in less than 1 day or less than 24 hours and now we are on the second one and still nothing...
mdragganov
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March 30, 2018, 08:05:34 PM
 #6557


Actually I sent the info to the support but I knew it would take months before they reply.
You see most people complaining about Kraken (or any other exchange if that matters) are not right to do so. Because they don't have a problem: No, Kraken HAS a problem for not delivering a quality service.
So I am quietly going to send my funds elsewhere. And Kraken will be well behind having lost fees and liquidity. Well done!
Smiley

Your ticket was resolved within 8 hours from opening it. If you need any further explanation, I would suggest letting Gui know. If there's any way we can better our service, please let us know.

I am not quite sure what you mean by "Your ticket was resolved within 8 hours from opening it". I haven't received any response from Kraken support regarding my issue.

As for the missing ETH from that cancelled order: well, no ETH has been refunded Smiley
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March 30, 2018, 08:20:15 PM
 #6558

i also joined now kraken after ong time heared only good thinks Wink
It looks for me a bit similar to bitfinex thats great becourse i have there also an account.
Hopfe verify is here not that havey XD


regards



.
.BIG WINNER!.
[15.00000000 BTC]


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kraken-augustus
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April 02, 2018, 09:07:40 AM
 #6559

Are withdrawals working as always? usually i receive in less than 1 day or less than 24 hours and now we are on the second one and still nothing...

Hello bitcoinvest! They are working as usual. Please note that they might take up to 5 business days to make it to you bank account. If transfer hasn't arrived after 5 business days, please create a ticket.
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April 02, 2018, 01:00:34 PM
 #6560


I am not quite sure what you mean by "Your ticket was resolved within 8 hours from opening it". I haven't received any response from Kraken support regarding my issue.

As for the missing ETH from that cancelled order: well, no ETH has been refunded Smiley

Hi mdragganov. Could you please provide your ticket number?

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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