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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607143 times)
Kraken-Septimus
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February 01, 2018, 08:20:33 PM
 #6401

@Kraken-Septimus: Apparently you cannot read. The dude is already in contact and several emails passed. You (aka Kraken) still deny rightful compensation for your fault.

Our similar issues them selves are way back. None of these issues were solved according to your own ToS. So, please stop pretending that you might keep to your own ToS and solve this issue, as you plainly did not, and still do not care about that. This is the reason we stopped using your SCAM of a service, and have no intentions of returning. This might change if you would finally solve these issues. but we gave up to have hopes this would happen.

Have a nice day.

Hi CryptoTeng. I'm sorry but it seems my post wasn't very clear. I understand that he's already been in contact with us but if he's still not happy with the answers that have been provided, have him contact the agent that's taking care of his ticket. By replying to a ticket you open it again.

If you're also still awaiting an answer, be sure to reply to your ticket as well. Unfortunately, these issues are far too complex to resolve on Bitcointalk. Thanks for reaching out. You also have an excellent day.

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CryptoTeng
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February 01, 2018, 08:46:36 PM
 #6402

Hilarous.....blablabla LOL
Dellamarta
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February 02, 2018, 08:15:52 AM
Last edit: February 02, 2018, 09:24:30 AM by Dellamarta
 #6403

@Kraken-Septimus
Im having and missing deposit of 5k eur since 8th of January 2018 (On Hold, and no support at all).

registered here, because i see support does answer something on here.

ticket was created and escalated MANY times
ticket no: 1321093

no genuine response, just copy/paste messages "we will let you know then its sorted out" (wow, thank you)

there are many similar cases being reported on krakens twitter page, kraken just gave up responding same "lest as know your ticket we will escalate your ticket for you"

Waiting for response on here !
Tudor224
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February 02, 2018, 08:54:28 AM
 #6404

@Kraken support, seriously guys, what can we, as customers, do to help and get out of the current situation?
I bet that they are many devs willing to jump in and drill down the bugs after your update. It's worth to temporary hire Genius devs/technicians

Just advising people to open tickets is not helping anyone. You get overwhelmed with huge ticketing volumes and we get frustrated for lack of response.
Kloug
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February 02, 2018, 08:58:08 AM
 #6405

Our similar issues them selves are way back. None of these issues were solved according to your own ToS. So, please stop pretending that you might keep to your own ToS and solve this issue, as you plainly did not, and still do not care about that. This is the reason we stopped using your SCAM of a service, and have no intentions of returning. This might change if you would finally solve these issues. but we gave up to have hopes this would happen.


For what it's worth, the problem is that there aren't many exchanges you can switch to.

I started with Kraken, their engine was the worst thing, it just never worked. They promised to fix it, 2 months later it was still pure crap, I moved to Bitstamp, Bitfinex & Bittrex.

I've now moved back from Bitstamp to Kraken, even though Kraken still has login errors, and their tradeview doesn't even work at all in Firefox anymore.
This because Bitstamp made me lose like 5000eur and refuses to take responsibility.
Bitstamp's support BLOWS, Kraken's engine sucked (still sucks but much less apparently). Bitfinex & Bittrex are Tether-based - never had a problem with those, but you don't know when the Tether shit will hit the fan.
So, good luck finding a good exchange..
Totscha
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February 02, 2018, 09:06:58 AM
 #6406


Never had any delays with EUR myself. Same or next business day every single time.

Once I'm actually able to login into the site and click my way through the withdrawal process. This part that used to take a minute or two can now take the better part of a day. Truly legendary!

Hi Totscha. I'm sorry to hear that there's an issue with clicking through our website. Could you please open a ticket here and decribe the issue in as much detail as you can? Please also escalate your ticket using this form. Thank you for letting us know.


It's nothing a support ticket will solve. It has everything to do with intermittent performance/availability issues your website still faces. I'll grant you that it has gotten a lot better since the upgrade but it is still not reliable. A far cry from the performance of Kraken I enjoyed back in 2013.

The thing is, you have this security feature that prevents me from reloading a page using F5. So when I get a 5xx error I have to reload the previous page first by pressing back. Then I have to pray that page loads and then click on the button for the next page. So when the chance of getting a 5xx error is 50% you have to try this back and forth action dozens of times before you get a lucky streak and are able to advance one page forward. To be able to go through 5 pages (Funding>Withdraw>EUR>Enter details>Confirm) without an error is practically a miracle during these times.
CryptoTeng
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February 02, 2018, 09:25:32 AM
Last edit: February 02, 2018, 09:37:48 AM by CryptoTeng
 #6407

@Kraken-Septimus

This is the reply our friend is getting from you frauds.


"Feb 1, 13:39 PST
Hello,
They are all showing the same spikes because they all get the data from us. The data is erroneous and trades did not take place. Also we are not affiliated with Tradingview, they display they data that they are given.
Regards,
Gil
Kraken Client Engagement"



Which leads for us to the point to repeat the warning to customers:

KRAKEN ADMITS MARKET MANIPULATION

Again, please contact the relevant authorities if you encounter damages by Kraken. We advised our friend to contact the SEC in the USA to report this extreme case of market manipulation and/or criminal negligence. (it is lucky for our friend that he can prove that trades DID take place and will be able to provide screenshots to the authorities. In contrast to Gil's lie stated above.)
bernard75
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February 02, 2018, 09:33:33 AM
 #6408

This is one of the features that are actually logical in case of hijacks.

@Kraken
Why is the fee for BTC withdraws so high?
Really, i can send money for small buys cheaper via SWIFT with currency conversion.
kbwarung
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February 02, 2018, 09:58:27 AM
 #6409

Hi Kraken

My deposit 9000USD is on hold or missing

ticket was created and escalated

ticket number :1491518

please solve the problem

Thank you
btctube
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February 02, 2018, 06:56:46 PM
 #6410



I submitted a ticket 2 days ago and still not being replied. I understand kraken is a big exchange and must have thousands of people in their platform but how much complains do you get everyday that my ticket was buried in a pile of tickets? My complain is just about the BTC I've sent to an address that were now gone in the list of addresses I have.
Kraken-Septimus
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February 02, 2018, 07:07:20 PM
 #6411

@Kraken-Septimus
Im having and missing deposit of 5k eur since 8th of January 2018 (On Hold, and no support at all).

registered here, because i see support does answer something on here.

ticket was created and escalated MANY times
ticket no: 1321093

no genuine response, just copy/paste messages "we will let you know then its sorted out" (wow, thank you)

there are many similar cases being reported on krakens twitter page, kraken just gave up responding same "lest as know your ticket we will escalate your ticket for you"

Waiting for response on here !


Hi Dellamarta. If you have already escalated your ticket then one of our agents will be with you as soon as possible. Thank you for your patience.

@Kraken support, seriously guys, what can we, as customers, do to help and get out of the current situation?
I bet that they are many devs willing to jump in and drill down the bugs after your update. It's worth to temporary hire Genius devs/technicians

Just advising people to open tickets is not helping anyone. You get overwhelmed with huge ticketing volumes and we get frustrated for lack of response.

HiTudor224. Our agents are working through the tickets as efficiently as possible at this time. We are still hiring so if you know someone that would be a good fit or if you would like to apply please drop by https://jobs.lever.co/kraken. Thank you for understanding.

This is one of the features that are actually logical in case of hijacks.

@Kraken
Why is the fee for BTC withdraws so high?
Really, i can send money for small buys cheaper via SWIFT with currency conversion.

Hi bernard75. The withdrawal fees aren't necessarily 1:1 with miner's fees because we have no way to guarantee what the fees will be in the future. Our algorithm works well in most situations but sometimes clients will find slower transactions when the mempool is suddenly full.

Hi Kraken

My deposit 9000USD is on hold or missing

ticket was created and escalated

ticket number :1491518

please solve the problem

Thank you

Hi kbwarung. If your ticket has already been escalated then one of our agents will be with you as soon as possible. Thank you for your patience.



I submitted a ticket 2 days ago and still not being replied. I understand kraken is a big exchange and must have thousands of people in their platform but how much complains do you get everyday that my ticket was buried in a pile of tickets? My complain is just about the BTC I've sent to an address that were now gone in the list of addresses I have.

Hi btctube. I'm sorry to hear about the delay in answering your ticket. Could you please escalate your ticket using this form? Thank you for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
CryptoTeng
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February 02, 2018, 07:11:26 PM
 #6412

@Kraken-Septimus

Since you answered other requests here, a little reminder. Dont forget about this little problem, please.


@Kraken-Septimus

This is the reply our friend is getting from you frauds.


"Feb 1, 13:39 PST
Hello,
They are all showing the same spikes because they all get the data from us. The data is erroneous and trades did not take place. Also we are not affiliated with Tradingview, they display they data that they are given.
Regards,
Gil
Kraken Client Engagement"



Which leads for us to the point to repeat the warning to customers:

KRAKEN ADMITS MARKET MANIPULATION

Again, please contact the relevant authorities if you encounter damages by Kraken. We advised our friend to contact the SEC in the USA to report this extreme case of market manipulation and/or criminal negligence. (it is lucky for our friend that he can prove that trades DID take place and will be able to provide screenshots to the authorities. In contrast to Gil's lie stated above.)
Kraken-Septimus
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February 02, 2018, 07:14:25 PM
 #6413

@Kraken-Septimus

Since you answered other request here, a little reminder. Dont forget about this little problem, please.


@Kraken-Septimus

This is the reply our friend is getting from you frauds.


"Feb 1, 13:39 PST
Hello,
They are all showing the same spikes because they all get the data from us. The data is erroneous and trades did not take place. Also we are not affiliated with Tradingview, they display they data that they are given.
Regards,
Gil
Kraken Client Engagement"



Which leads for us to the point to repeat the warning to customers:

KRAKEN ADMITS MARKET MANIPULATION

Again, please contact the relevant authorities if you encounter damages by Kraken. We advised our friend to contact the SEC in the USA to report this extreme case of market manipulation and/or criminal negligence. (it is lucky for our friend that he can prove that trades DID take place and will be able to provide screenshots to the authorities. In contrast to Gil's lie stated above.)

Hi CryptoTeng. We can't discuss another client's account on social media for privacy reasons. If your friend is unhappy with the answer they received, please have them reply to the ticket again.

Thanks for reaching out. I hope this is resolved soon.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
CryptoTeng
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February 02, 2018, 07:20:34 PM
 #6414

@Kraken-Septimus

Since you answered other request here, a little reminder. Dont forget about this little problem, please.


@Kraken-Septimus

This is the reply our friend is getting from you frauds.


"Feb 1, 13:39 PST
Hello,
They are all showing the same spikes because they all get the data from us. The data is erroneous and trades did not take place. Also we are not affiliated with Tradingview, they display they data that they are given.
Regards,
Gil
Kraken Client Engagement"



Which leads for us to the point to repeat the warning to customers:

KRAKEN ADMITS MARKET MANIPULATION

Again, please contact the relevant authorities if you encounter damages by Kraken. We advised our friend to contact the SEC in the USA to report this extreme case of market manipulation and/or criminal negligence. (it is lucky for our friend that he can prove that trades DID take place and will be able to provide screenshots to the authorities. In contrast to Gil's lie stated above.)

Hi CryptoTeng. We can't discuss another client's account on social media for privacy reasons. If your friend is unhappy with the answer they received, please have them reply to the ticket again.

Thanks for reaching out. I hope this is resolved soon.

Maybe you can clarify how this criminal behavior is acceptable for any client. This does not need to involve any discussion of any specific customer privacy details.

And how about explaining that you do not keep to your own ToS when it comes to justified refunds.

Both points could be very much interesting to other users of this forum.
Bonez0r
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February 03, 2018, 07:07:00 AM
 #6415

Quick question: If i want to deposit USDT, is it using OMNI or ETH as a transport layer? I'm asking because i want to send some USDT from Bitfinex to Kraken. For OMNI the fee is 20 USD, for ETH only 3 USD. On Bitfinex's site i can choose which one to use but i don't want my money to disappear if Kraken only supports OMNI.
Dellamarta
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February 03, 2018, 10:25:25 AM
 #6416

@Kraken-Septimus
Im having and missing deposit of 5k eur since 8th of January 2018 (On Hold, and no support at all).

registered here, because i see support does answer something on here.

ticket was created and escalated MANY times
ticket no: 1321093

no genuine response, just copy/paste messages "we will let you know then its sorted out" (wow, thank you)

there are many similar cases being reported on krakens twitter page, kraken just gave up responding same "lest as know your ticket we will escalate your ticket for you"

Waiting for response on here !

Quote
Hi Dellamarta. If you have already escalated your ticket then one of our agents will be with you as soon as possible. Thank you for your patience.

Oh, no kidding ?, one of your agents will be with me as soon as possible, i dont need them to write same crap, that they will contact me once its resolved,
i need my Stolen funds to be with me ASAP


getting your ridiculous messages for weeks now,what is your ticket, escalate ticket, agents contact asap.. blablabla, no real Support at all


WARNING ABOUT DEPOSITING YOUR FUNDS TO KRAKEN  !!!


I Somehow started to think that you have some serious liquidity problems, that you are trying to keep low
adele123
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February 03, 2018, 02:38:08 PM
 #6417

Dear Kraken,

accidentally I locked my account. I wrote you several times already. "Charla" one of your Client Engagement Team members answered me "we´re sorry that you want to close your account ... ". I DON´T want to close my account, I just want you to UNLOCK my account! Would you please unlock my account? My request number: 1376051

I really hope to find the right support here! Please don´t disappoint me! Thank you!
Kraken-Septimus
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February 03, 2018, 09:11:50 PM
Last edit: February 03, 2018, 10:06:37 PM by Kraken-Septimus
 #6418


Maybe you can clarify how this criminal behavior is acceptable for any client. This does not need to involve any discussion of any specific customer privacy details.

And how about explaining that you do not keep to your own ToS when it comes to justified refunds.

Both points could be very much interesting to other users of this forum.


Hi CryptoTeng. I've reached out to some colleagues and we're also looking into your friends particular issue. I don't have a different answer than in the ticket at this point, but we'll let you know once we've done a full investigation. We're not ignoring this issue, we're just trying to find the proper answer for you. Thank you for reaching out.

Quick question: If i want to deposit USDT, is it using OMNI or ETH as a transport layer? I'm asking because i want to send some USDT from Bitfinex to Kraken. For OMNI the fee is 20 USD, for ETH only 3 USD. On Bitfinex's site i can choose which one to use but i don't want my money to disappear if Kraken only supports OMNI.

Hi Bonez0r. I do know that we use the OMNI layer but I've inquired about ETH and I'll make sure to update you once I have a solid answer on that. With it being the weekend we don't have a lot of our usual experts around. Thanks for reaching out!

Update: We do not currently support it. If we enable support we will make sure the community is notified. Thanks for the question.

Dear Kraken,

accidentally I locked my account. I wrote you several times already. "Charla" one of your Client Engagement Team members answered me "we´re sorry that you want to close your account ... ". I DON´T want to close my account, I just want you to UNLOCK my account! Would you please unlock my account? My request number: 1376051

I really hope to find the right support here! Please don´t disappoint me! Thank you!

Hi adele123. I'm so sorry for the inconvenience. I've made sure we have your ticket in the correct queue now. If you could please escalate your ticket using this form, one of our agents will be with you as soon as possible. Thank you for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
CryptoTeng
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February 04, 2018, 12:37:16 AM
 #6419

@Kraken-Septimus

Since you answered other request here, a little reminder. Dont forget about this little problem, please.


@Kraken-Septimus

This is the reply our friend is getting from you frauds.


"Feb 1, 13:39 PST
Hello,
They are all showing the same spikes because they all get the data from us. The data is erroneous and trades did not take place. Also we are not affiliated with Tradingview, they display they data that they are given.
Regards,
Gil
Kraken Client Engagement"



Which leads for us to the point to repeat the warning to customers:

KRAKEN ADMITS MARKET MANIPULATION

Again, please contact the relevant authorities if you encounter damages by Kraken. We advised our friend to contact the SEC in the USA to report this extreme case of market manipulation and/or criminal negligence. (it is lucky for our friend that he can prove that trades DID take place and will be able to provide screenshots to the authorities. In contrast to Gil's lie stated above.)

Hi CryptoTeng. We can't discuss another client's account on social media for privacy reasons. If your friend is unhappy with the answer they received, please have them reply to the ticket again.

Thanks for reaching out. I hope this is resolved soon.

Maybe you can clarify how this criminal behavior is acceptable for any client. This does not need to involve any discussion of any specific customer privacy details.

And how about explaining that you do not keep to your own ToS when it comes to justified refunds.

Both points could be very much interesting to other users of this forum.



Hi CryptoTeng. I've reached out to some colleagues and we're also looking into your friends particular issue. I don't have a different answer than in the ticket at this point, but we'll let you know once we've done a full investigation. We're not ignoring this issue, we're just trying to find the proper answer for you. Thank you for reaching out.


If you refer to the quoted email from Gil then this is a quite poor answer, and as said above, Gil's answer is an admission to market manipulation. Otherwise you might want to state the content of the answer to the ticket you refer to in general terms. We do not have insight in the dudes tickets. He promised to update us as soon as an useful answer from Kraken was received by him.

About your answer of having a look at the problem. Having a laugh right now. As this is the type of answer one usually gets from you, in our case since spring last year (2017). And since you haven't done anything about it since then, it is criminal negligence of the problem.

None the less. Next question, apart from trying to solve this issue. How are you going to compensate your users for this serious error? Again, to answer this question, you do not need to involve any user specific details.

Furthermore, the 2 questions from the previous post are in no way limited to the dudes ticket. These are very general questions on how you treat your own ToS, and how you can justify this type of market manipulation. So, we ca actually step away from the dudes ticket, and keep to the discussion of these general points, which might be interessting to every Kraken user.
Dellamarta
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February 04, 2018, 10:21:57 AM
 #6420

@Kraken-Septimus

i didn't noticed your answer about where are my funds ? and why are customers money being on hold for this long time without a reason ?
Ps. i escalate ticket at least once daily, no normal support answer, just that they will inform me once they will sort the things out, and wall of silence. (this was two weeks ago)
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