Bitcoin Forum
April 19, 2019, 09:47:43 AM *
News: Latest Bitcoin Core release: 0.17.1 [Torrent]
 
   Home   Help Search Login Register More  
Pages: « 1 ... 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 [322] 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 »
  Print  
Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607076 times)
dalkeith
Newbie
*
Offline Offline

Activity: 1
Merit: 0


View Profile
February 04, 2018, 10:43:42 PM
Last edit: February 05, 2018, 03:31:49 AM by dalkeith
 #6421

Kraken,

I have escalated ticket # 1476544 (Jan 29th) via your form.  My deposit of $25000 is on hold.  Could you please light a fire to have my funds released?  This is my 3rd deposit, and from the same bank as the previous two.  You have a letter from my bank.

I appreciate your support and have a nice day.

Thank you
100% New Software
PC, Mac, Android, & HTML5 Clients
Krill Rakeback
Low Rake
Bitcoin Poker 3.0
Bad Beat Jackpot
SwC Poker Relaunch
PLAY NOW
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
1555667263
Hero Member
*
Offline Offline

Posts: 1555667263

View Profile Personal Message (Offline)

Ignore
1555667263
Reply with quote  #2

1555667263
Report to moderator
minernoob1978
Newbie
*
Offline Offline

Activity: 47
Merit: 0


View Profile
February 05, 2018, 11:34:50 AM
 #6422

seems that this btc drop makes ppl crazy...
alchmiya
Newbie
*
Offline Offline

Activity: 3
Merit: 0


View Profile
February 05, 2018, 11:40:51 AM
 #6423

I'm not from SEPA zone countries.
That said, my bank do not charge transfer fee if I were to transfer to Fidor Bank AG (GER).
I have to bear the transfer fee if I were to transfer to SMBC (JPN).
Am I not allowed to transfer to Fidor Bank AG if I'm not from SEPA zone countries?
Can you all not help your customer to save some cost?
Victorvpc
Newbie
*
Offline Offline

Activity: 4
Merit: 0


View Profile
February 05, 2018, 01:37:34 PM
 #6424

Hi,

My ticket 1004438 has not been dealt with since 9th of December.

I had a margin position open, and tried several times to close the position but your website was down for a WEEK!!. I requested the positions to be closed manually by someone on December 9th or I was at risk of losing my entire portfolio. You never replied, and I tried to trade in your platform hundreds of times without success.

I saw most of my funds to evaporate without a reply from your side if the position was closed and your website down.

I have escalated the ticket dozens of times. My ticket is one of the oldest I see in the chat witout being taken care.

Please do not reply with "I have escalated your ticket". I need an urgent reply or I would be forced to start legal actions, the money lost is worth the hassle.

Thanks!
CryptoTeng
Member
**
Offline Offline

Activity: 165
Merit: 15


View Profile
February 05, 2018, 09:52:52 PM
 #6425

Hi,

My ticket 1004438 has not been dealt with since 9th of December.

I had a margin position open, and tried several times to close the position but your website was down for a WEEK!!. I requested the positions to be closed manually by someone on December 9th or I was at risk of losing my entire portfolio. You never replied, and I tried to trade in your platform hundreds of times without success.

I saw most of my funds to evaporate without a reply from your side if the position was closed and your website down.

I have escalated the ticket dozens of times. My ticket is one of the oldest I see in the chat witout being taken care.

Please do not reply with "I have escalated your ticket". I need an urgent reply or I would be forced to start legal actions, the money lost is worth the hassle.

Thanks!


Best choice is to go directly into the hassle of legal actions. The sooner the better. Kraken gives as much as horse excrement about this type of tickets. At least as far as we can tell.

But that's what's to be expected from an exchange which actually openly admits to market manipulation (see previous posts)
Kraken-Septimus
Full Member
***
Offline Offline

Activity: 335
Merit: 100


https://support.kraken.com


View Profile WWW
February 05, 2018, 10:51:14 PM
 #6426


If you refer to the quoted email from Gil then this is a quite poor answer, and as said above, Gil's answer is an admission to market manipulation. Otherwise you might want to state the content of the answer to the ticket you refer to in general terms. We do not have insight in the dudes tickets. He promised to update us as soon as an useful answer from Kraken was received by him.

About your answer of having a look at the problem. Having a laugh right now. As this is the type of answer one usually gets from you, in our case since spring last year (2017). And since you haven't done anything about it since then, it is criminal negligence of the problem.

None the less. Next question, apart from trying to solve this issue. How are you going to compensate your users for this serious error? Again, to answer this question, you do not need to involve any user specific details.

Furthermore, the 2 questions from the previous post are in no way limited to the dudes ticket. These are very general questions on how you treat your own ToS, and how you can justify this type of market manipulation. So, we ca actually step away from the dudes ticket, and keep to the discussion of these general points, which might be interessting to every Kraken user.

Hi CryptoTeng. I'm talking with our trading experts and we'll let you know once we've completed the investigation. We'll get to the bottom of this but it will take some time. We'll be updating the ticket once the investigation is over and reporting back here without client details of course. Thank you for bringing this to our attention.

@Kraken-Septimus

i didn't noticed your answer about where are my funds ? and why are customers money being on hold for this long time without a reason ?
Ps. i escalate ticket at least once daily, no normal support answer, just that they will inform me once they will sort the things out, and wall of silence. (this was two weeks ago)


Hi Dellamarta. We have a specialized team to handle your particular issue and they'll be reaching out as soon as possible. Thank you for your patience.

Kraken,

I have escalated ticket # 1476544 (Jan 29th) via your form.  My deposit of $25000 is on hold.  Could you please light a fire to have my funds released?  This is my 3rd deposit, and from the same bank as the previous two.  You have a letter from my bank.

I appreciate your support and have a nice day.

Thank you

Hi dalkeith. I can see that your ticket has already been resolved. If you need anything else just let us know!

I'm not from SEPA zone countries.
That said, my bank do not charge transfer fee if I were to transfer to Fidor Bank AG (GER).
I have to bear the transfer fee if I were to transfer to SMBC (JPN).
Am I not allowed to transfer to Fidor Bank AG if I'm not from SEPA zone countries?
Can you all not help your customer to save some cost?

Hi alchmiya. SEPA transfers can only be sent from countries in the SEPA zone. Our banking partner SMBC accepts USD and EUR so you're welcome to deposit to them instead. There is a $10.00 deposit fee. Thanks for reaching out and please let us know if you have any other questions.

Hi,

My ticket 1004438 has not been dealt with since 9th of December.

I had a margin position open, and tried several times to close the position but your website was down for a WEEK!!. I requested the positions to be closed manually by someone on December 9th or I was at risk of losing my entire portfolio. You never replied, and I tried to trade in your platform hundreds of times without success.

I saw most of my funds to evaporate without a reply from your side if the position was closed and your website down.

I have escalated the ticket dozens of times. My ticket is one of the oldest I see in the chat witout being taken care.

Please do not reply with "I have escalated your ticket". I need an urgent reply or I would be forced to start legal actions, the money lost is worth the hassle.

Thanks!


Hi Victorvpc. Your ticket requires a specialized team to review it and unfortunately there is a large backlog at the moment. We're so sorry for the inconvenience. One of our agents will be with you as soon as possible.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
alchmiya
Newbie
*
Offline Offline

Activity: 3
Merit: 0


View Profile
February 06, 2018, 03:55:36 AM
 #6427

I found this statement in the "How do I deposit EUR into my account?" section in Kraken:

Clients outside SEPA countries should use SMBC (SWIFT) but may also use (2), Fidor Bank AG Wire Transfer, in certain situations.

Can I wire transfer to Fidor Bank AG from outside SEPA countries? What is that certain situations?

I really hope you will allow it as wire transfer to Germany is much cheaper for me compared to wire transfer to Japan.
Dellamarta
Newbie
*
Offline Offline

Activity: 5
Merit: 0


View Profile
February 06, 2018, 07:59:28 AM
Last edit: February 06, 2018, 12:30:20 PM by Dellamarta
 #6428

im hearing this, our team will reach you as soon as possible for month now. still 5000 eur are on hold, no normal response
Joseph.HD
Newbie
*
Offline Offline

Activity: 5
Merit: 0


View Profile
February 06, 2018, 08:09:07 AM
 #6429

Dear Kraken Support,

I need to deposit in USD, but still no option for me in the Funding Menu..

Based on this article :
https://support.kraken.com/hc/en-us/articles/204061046-How-do-I-deposit-USD-into-my-account-non-US-Resident-

I'm supposed to be able to deposit in USD since I'm on the Tier 3 Verification.

I have summitted a ticket (1503911) and escalate it, but still no response at all from your side.

Please help me so that I can deposit in USD ASAP..

It has been a week for me to wait my Tier 3 Verification so that I can deposit USD, but after Tier 3, still there is no option for that Sad
So please help me to solve this problem as soon as possible..

Thank you in advance for your support & understanding.
Victorvpc
Newbie
*
Offline Offline

Activity: 4
Merit: 0


View Profile
February 06, 2018, 11:28:44 AM
Last edit: February 06, 2018, 11:43:49 AM by Victorvpc
 #6430

Hi Victorvpc. Your ticket requires a specialized team to review it and unfortunately there is a large backlog at the moment. We're so sorry for the inconvenience. One of our agents will be with you as soon as possible.

We are talking of a ticket 2 months old, Could you please check my position in the queue and give me an estimate of an answer date for my ticket? It is important to know if am going to be answered in 2 weeks or in 50 years. My actions cannot be the same.

Why don't you give phone support? Can I talk to someone that is not a machine sending the same e-mails to everyone? It is like talking to a wall.

Thanks for your prompt reply.

nevermindthebotox
Member
**
Offline Offline

Activity: 97
Merit: 10


View Profile
February 06, 2018, 02:54:45 PM
 #6431


Kraken's "please allow five days blahblah" after sepa deposit is actually automatically at least eight days... if you are lucky.

How on earth you still haven't fixed this delay when making deposits ?? yeah ticket sent, escalated and automatic "  Cry "-reply received

 Roll Eyes





Blackshadow007
Sr. Member
****
Offline Offline

Activity: 752
Merit: 276

Currency Xchanger™


View Profile WWW
February 06, 2018, 04:30:00 PM
 #6432

Fix this issue asap please . Funding Page giving Service Unavailable Error every time , all other sections working and loading fine .


alchemistpower
Newbie
*
Offline Offline

Activity: 5
Merit: 0


View Profile
February 06, 2018, 04:41:21 PM
 #6433

Yes, funding page unavailable, also "Get Verified" is unavailable.
Blackshadow007
Sr. Member
****
Offline Offline

Activity: 752
Merit: 276

Currency Xchanger™


View Profile WWW
February 06, 2018, 04:46:45 PM
 #6434

Yes, funding page unavailable, also "Get Verified" is unavailable.

This is seriously annoying to have this kind of error during such volatile situation , Kraken upgraded their system but again same thing which is sad .

Joseph.HD
Newbie
*
Offline Offline

Activity: 5
Merit: 0


View Profile
February 06, 2018, 07:00:04 PM
 #6435

It seems that kraken still have a lot of problems..
So, I think, I should reconsider to use their service & deposit to them..

Any suggestion for a good exchange guys ?
Kraken-Septimus
Full Member
***
Offline Offline

Activity: 335
Merit: 100


https://support.kraken.com


View Profile WWW
February 06, 2018, 07:08:31 PM
 #6436

I found this statement in the "How do I deposit EUR into my account?" section in Kraken:

Clients outside SEPA countries should use SMBC (SWIFT) but may also use (2), Fidor Bank AG Wire Transfer, in certain situations.

Can I wire transfer to Fidor Bank AG from outside SEPA countries? What is that certain situations?

I really hope you will allow it as wire transfer to Germany is much cheaper for me compared to wire transfer to Japan.

Hi alchmiya. Technically this is an option for people outside of the SEPA zone, but you will not be able to withdraw funds with this same method. Let us know if you need anything else.

Dear Kraken Support,

I need to deposit in USD, but still no option for me in the Funding Menu..

Based on this article :
https://support.kraken.com/hc/en-us/articles/204061046-How-do-I-deposit-USD-into-my-account-non-US-Resident-

I'm supposed to be able to deposit in USD since I'm on the Tier 3 Verification.

I have summitted a ticket (1503911) and escalate it, but still no response at all from your side.

Please help me so that I can deposit in USD ASAP..

It has been a week for me to wait my Tier 3 Verification so that I can deposit USD, but after Tier 3, still there is no option for that Sad
So please help me to solve this problem as soon as possible..

Thank you in advance for your support & understanding.


Hi Joseph.HD. Unfortunately, our banking partner does not accept wire transfers from your country. You're welcome to deposit EUR via SEPA transfer if you have an account in the SEPA zone, or deposit cryptocurrencies. Sadly, we have no way around this at this time. Thanks for understanding.


We are talking of a ticket 2 months old, Could you please check my position in the queue and give me an estimate of an answer date for my ticket? It is important to know if am going to be answered in 2 weeks or in 50 years. My actions cannot be the same.

Why don't you give phone support? Can I talk to someone that is not a machine sending the same e-mails to everyone? It is like talking to a wall.

Thanks for your prompt reply.



Hi Victorvpc. I'm sorry for the wait. Unfortunately, we do not have an estimate at this time. Your issue requires a specific team and they have a significant backlog at this time. We are not able to offer phone support at this time but if we can in the future we will make a public announcement about it. Thanks for understanding.


Kraken's "please allow five days blahblah" after sepa deposit is actually automatically at least eight days... if you are lucky.

How on earth you still haven't fixed this delay when making deposits ?? yeah ticket sent, escalated and automatic "  Cry "-reply received

 Roll Eyes



Hi nevermindthebotox. We're not having any widespread delays with SEPA transfers. They're automatically credited when they arrive to a client's account, which takes between 1-5 business days. If you're missing a deposit please be sure to escalate your ticket using this form. Thanks for your patience.

Yes, funding page unavailable, also "Get Verified" is unavailable.


This is seriously annoying to have this kind of error during such volatile situation , Kraken upgraded their system but again same thing which is sad .

Hi Guys. These issues should be resolved now. If you're still seeing errors please open a ticket here and escalate that ticket using this form. Thank you for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
nevermindthebotox
Member
**
Offline Offline

Activity: 97
Merit: 10


View Profile
February 06, 2018, 08:05:28 PM
 #6437


Thanks for the reply, i thought tier 4 would have helped to make quicker deposits but i guess not. Your "5 days" means 5 days + weekend = eight days.

I'll sent another ticket tomorrow if deposit isn't credited.


May i ask what causes this delay in sepa payments ? I make an payment, it's instantly reduced from my bank account and bank forwards it in 24h max.

Then it lays somewhere four days and over weekend of course...  ??


and yes, it's nice to see everything skyrocketing when stuck with uncredited deposit...




Kraken-Septimus
Full Member
***
Offline Offline

Activity: 335
Merit: 100


https://support.kraken.com


View Profile WWW
February 06, 2018, 10:15:12 PM
 #6438


Thanks for the reply, i thought tier 4 would have helped to make quicker deposits but i guess not. Your "5 days" means 5 days + weekend = eight days.

I'll sent another ticket tomorrow if deposit isn't credited.


May i ask what causes this delay in sepa payments ? I make an payment, it's instantly reduced from my bank account and bank forwards it in 24h max.

Then it lays somewhere four days and over weekend of course...  ??


and yes, it's nice to see everything skyrocketing when stuck with uncredited deposit...



Hi nevermindthebotox. Speaking candidly, the most common issue is that the reference wasn't supplied or has an error in it. There are other reasons that your funds could be delayed, but this is the most common issue. Thank you for your patience.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
decalservice
Newbie
*
Offline Offline

Activity: 1
Merit: 0


View Profile
February 07, 2018, 12:39:15 AM
 #6439

Hello there, I specifically made an account here on bitcointalk and even paid the fee, mostly to be able to ask Kraken a question - What happened to my $2400 wire withdrawal? It has been over 3 weeks and I have had no reply from Kraken support - I have made 2 tickets, one which I resolved by myself, and this one, which I need Kraken's help with...

Oddly enough, the few previous withdrawals (wire, bank is inside of USA) have gone thru just fine. However, on my Kraken account page all of them still shows up as "sending".

I had an issue 3 weeks ago which I submitted a ticket for, and I never got a reply. This time, the withdrawal amount is high enough to cause me some alarm. Could you kindly let me know how to to proceed with finding out where my withdrawal has gone? No reply to my ticket/email yet. Kraken shows the wire as "sending", (just like all the other wires which have already arrived!) but my bank has not received any wire, and it has been around 10 days I think. I am tier 3 verified.

I have never had a problem with Kraken until now. In fact, I was verified up to tier 3 in only 2 days - I hear so many people complain, but it has been smooth sailing with Kraken.... until now. Can you please give me some insight into what is happening? I'm not sure if I need to wait one day or 5 years at this point.

My appreciation!
alchmiya
Newbie
*
Offline Offline

Activity: 3
Merit: 0


View Profile
February 07, 2018, 02:45:43 AM
 #6440

I found this statement in the "How do I deposit EUR into my account?" section in Kraken:

Clients outside SEPA countries should use SMBC (SWIFT) but may also use (2), Fidor Bank AG Wire Transfer, in certain situations.

Can I wire transfer to Fidor Bank AG from outside SEPA countries? What is that certain situations?

I really hope you will allow it as wire transfer to Germany is much cheaper for me compared to wire transfer to Japan.

Hi alchmiya. Technically this is an option for people outside of the SEPA zone, but you will not be able to withdraw funds with this same method. Let us know if you need anything else.

Dear Kraken Support,

I need to deposit in USD, but still no option for me in the Funding Menu..

Based on this article :
https://support.kraken.com/hc/en-us/articles/204061046-How-do-I-deposit-USD-into-my-account-non-US-Resident-

I'm supposed to be able to deposit in USD since I'm on the Tier 3 Verification.

I have summitted a ticket (1503911) and escalate it, but still no response at all from your side.

Please help me so that I can deposit in USD ASAP..

It has been a week for me to wait my Tier 3 Verification so that I can deposit USD, but after Tier 3, still there is no option for that Sad
So please help me to solve this problem as soon as possible..

Thank you in advance for your support & understanding.


Hi Joseph.HD. Unfortunately, our banking partner does not accept wire transfers from your country. You're welcome to deposit EUR via SEPA transfer if you have an account in the SEPA zone, or deposit cryptocurrencies. Sadly, we have no way around this at this time. Thanks for understanding.


We are talking of a ticket 2 months old, Could you please check my position in the queue and give me an estimate of an answer date for my ticket? It is important to know if am going to be answered in 2 weeks or in 50 years. My actions cannot be the same.

Why don't you give phone support? Can I talk to someone that is not a machine sending the same e-mails to everyone? It is like talking to a wall.

Thanks for your prompt reply.



Hi Victorvpc. I'm sorry for the wait. Unfortunately, we do not have an estimate at this time. Your issue requires a specific team and they have a significant backlog at this time. We are not able to offer phone support at this time but if we can in the future we will make a public announcement about it. Thanks for understanding.


Kraken's "please allow five days blahblah" after sepa deposit is actually automatically at least eight days... if you are lucky.

How on earth you still haven't fixed this delay when making deposits ?? yeah ticket sent, escalated and automatic "  Cry "-reply received

 Roll Eyes



Hi nevermindthebotox. We're not having any widespread delays with SEPA transfers. They're automatically credited when they arrive to a client's account, which takes between 1-5 business days. If you're missing a deposit please be sure to escalate your ticket using /forms/2VolutBY6HBGJRRA3]this form. Thanks for your patience.

Yes, funding page unavailable, also "Get Verified" is unavailable.


This is seriously annoying to have this kind of error during such volatile situation , Kraken upgraded their system but again same thing which is sad .

Hi Guys. These issues should be resolved now. If you're still seeing errors please open a ticket here and escalate that ticket using /forms/2VolutBY6HBGJRRA3]this form. Thank you for your patience.

Hi, I do not need to withdraw. I only need to deposit fund to buy btc. And I want the cheapest and fastest way (Same-day transfer to Germany provided by my bank) to deposit fund which is to transfer to Germany instead of Japan.
Anyway, I have transferred EUR1209 to Fidor Bank AG with my unique reference included and understand that EUR5 will be deducted. I hope everything will go well.
Pages: « 1 ... 272 273 274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 317 318 319 320 321 [322] 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340 341 »
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!