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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 607152 times)
Kraken-Septimus
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January 23, 2018, 09:17:41 PM
 #6341

Please check ticket 1388812

Thanks, Anice

Hi AniceInovation. Could you please escalate your ticket using this form? Thank you for your patience.

Kraken!

quick question, is enabling 2FA broken or im stupid? I scan the qr code on authenticator but it doesnt work

Hi rollerdyke44. No there shouldn't be any issues with 2FA. If you're having trouble setting it up please open a ticket here and escalate that ticket using this form. Thanks for reaching out!

Anyone else having trouble with crypto withdrawals?

Made an ETH withdraw which took ages, so I did a USDT withdrawal. It's still in 'pending' state after 3.5 hours.

-- Update --
Withdrawal in status 'Success' after 4.5 hours


Hi landho. I'm glad to hear that this has already been resolved. If you need anything else please let us know.


I have the same problem, wait two hours

Hi jayjpass. If this is an ongoing issue, please open a ticket here and escalate that ticket using this form. Thank you for your patience.

Deposits are now very slow 5 days.

Hi win07. Depending on the funding method, 5 days could be a normal amount of time for a deposit to be credited to your Kraken account. Please see this support article for more information. If you are noticing a delay longer than specified on the support article, please open a ticket here and escalate that ticket using this form. Thanks for understanding.

I am hoping it's just a temporary bug. While trying to withdraw some coins the system tells me my current tier level is insufficient for this functionality and I need to verify my account to increase my tier level.

I am a tier 2 user since the day 1 and I have always been able to withdraw coins or fiat. I checked the "Get verified page" and see no change in the multiple tier levels ( Tier 2 daily limit: Withdraw (fiat) $2,000 -- Withdraw (crypto)$5,000.00)

I am a lot below the $5,000 limit :/

Hi LeGaulois. This is a bug that was around before the trading engine was updated and should be fixed at this point. What I would suggest is to clear your cache and refresh the page. Thanks for reaching out.

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Bitblockchain
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January 24, 2018, 07:00:18 AM
Last edit: January 24, 2018, 10:23:49 AM by Bitblockchain
 #6342

Hi, friend of mine have trouble register new account. He fill the sign up form, receive email with code, redirect to the page to confirm with code key, username and password. But the page show error: the username is not valid, the key is wrong or expired. But it is actually not expired because he received email immediately.
He tried password reset, but do not receive email. He tried to cancel the registration but blank page is showing.
Could someone explain what to follow to register new account?  
Thank you!
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January 24, 2018, 01:28:21 PM
 #6343

Hello Dear Kraken Support Team,

When will you enable verification tab for the new users? I've been waiting for long time but verification is still disabled. Will you re-open this feature?

Any ETA? Please pay attention to this issue as well.

Thanks!

Hi Haladay. Unfortunately, we still don't have an ETA on this. Our developers are working towards a solution and we'll let it be known once it's fixed. Thank you for your patience.


Hi

Unfortunately still waiting to have 2FA reset - is it due to the weekend?

Thanks

Hi dilbsuk. One of our agents will be with your as soon as possible. Thanks for your patience.

I must also admit that the upgrade that was taking place some days earlier,is consider a succesful one.
Considering that now to put an order is almost instant. That includes cancelations too and changing between currency/pairs is faster than ever.
Great job and big congrats Kraken! Cool

Hi bias. We're glad to hear that you like it! Thanks for the kind words!

Hello,

Approximately 3 weeks ago I made a new deposit to my Kraken account but forgot the reference. 2 weeks ago I raised a ticket (1307925) but apart from an automated reply stating they're sorry they did not get back to me yet, I have not heard anything. Meanwhile I have sent 3 reminders but nothing but silence.

Next to that, last week Tuesday I made a withdrawal on my account but did not get an email (nor in my spam) asking to verify my account. Ever since my payment is on hold. For this issue I also raised a ticket (1415308) but again no response whatsoever.

As the total of the deposit and withdrawal equals a significant amount, I really expect at least an answer..!! Can someone please contact me?!


Hi Nelson007. I'm sorry to hear about the delayed deposit and the withdrawal on hold. Please note that confirmation emails aren't sent out for fiat withdrawals, as they would be held if the name on the bank account didn't match.

Please escalate your tickets using /forms/2VolutBY6HBGJRRA3]this form. Thank you for your patience.

When does Kraken enable leverage again?

Best

Hi sobiodum. Unfortunately, we don't have an estimate on that at the moment. We'll make an announcement when advanced trading is coming back. Thanks for your patience.

Via funding/withdrawal I tried to withdraw crypto, but I get the following message:
This action is not available for tier level 2

Your current funding tier level (2) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits.

I do have tier2 verification and tier2 says I can withdraw $2.500 crypto per week. As this is the first time I am trying to withdraw I'm not sure if I did the right thing? Or is there perhaps still an issue with being withdrawals disabled?

Hi Avelache. Unfortunately, this is an error that some clients are still receiving. Usually clearing your cache and trying again helps resolve this issue. Thanks for your patience.

hi kraken,

im not able to withdraw euro or btc.

it says

Withdrawals are not currently available

Withdrawals are not currently available in your account for this asset. Your account funding limits may have been exceeded or the asset may be tied up in open orders or positions. If not, it is probably just a temporary technical issue - please check back later and contact support if the problem persists.

my funding limits are not exceeded, funds is not tied up in open orders.

got some open positions but not big.. before the update it wasnt a problem to withdraw..


see ticketnr 1373117

Hi chefkolonel. I'm sorry to hear that you're having some trouble withdrawing. Please confirm that the asset that you're trying to withdraw isn't tied up in open orders. If it's not, please escalate your ticket using /forms/2VolutBY6HBGJRRA3]this form. Thanks for your patience.

Hi!

Please advise if I can withdraw my USD balance (after selling BTC) through Bank Wire to my local Bank in India?

Thanks a lot!

Hi unicorn1. Yes, you can withdraw USD to India. To withdraw USD to an Indian bank account you would need to use SMBC (SWIFT) which would require Tier 3 verification. For more information please read this support article.


I did all what you ask me to do, and i am still without news about my money !!! 4 money transfer for about 8000€ and you are not able to tell me where is my money !! What can i do ? What i have to do HuhHuh??

Hi figaro33. It looks like Jim has already solved your ticket. If you need anything else just let us know.

ALMOST 2 WEEKS NOW, and still nothing, KRAKEN makes me waiting, telling me in one or 2 days I WILL RECEIVE MY MONEY, and they still don't give me my money and continue to steal me... i am BORED of KRAKEN, the service is really bad and you are lying to your customer... WHAT I HAVE TO DO WITH YOU HuhHuh?? PLEASE MAKE ME AN ANSWER AND RESPECT WHAT YOU or YOUR CUSTOMER SERVICE SAID !!!!!!!!! SO Huh? WHERE IS MY MONEY Huh? WHEN I WILL RECEIVE MY MONEY Huh
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January 24, 2018, 01:41:47 PM
 #6344

actually after recent maintenance on Kraken website, now everything works without any errors, good job Smiley
LeGaulois
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January 24, 2018, 04:47:06 PM
 #6345

Hi LeGaulois. This is a bug that was around before the trading engine was updated and should be fixed at this point. What I would suggest is to clear your cache and refresh the page. Thanks for reaching out.

Ah I see, I had already forgotten about this bug. Well after a F5 refresh It worked as it should be.
Thanks anyway

@minernoob1978
Yep, there is/are still minor(s) bug(s) but It's a lot better compared to the past weeks. I am grateful to have the zero trading fees until the end of the month.
We can save a lot of money, especially while trading a 5 figures number  Grin

pusherxx
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January 24, 2018, 09:20:39 PM
 #6346

actually after recent maintenance on Kraken website, now everything works without any errors, good job Smiley
Are you sure? I'm waiting from a month to verify my data to make a simple deposit. I sincerely lost hope.  Cry
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January 25, 2018, 12:01:17 AM
 #6347

Hi!

Could you please help me with my ticket #1434140.

Three days ago I couldn't log in my account with the correct credentials using 2FA (it had worked a few hours before) and now it says my account is temporarily disabled and I cannot log in. I have already escalated the ticket two days ago, but I just received a reply that someone will get in contact soon (that was two days ago).

I am a heavy duty user of your exchange and it really hurts that I cannot log in. Usually your support got back to me in a much faster fashion.

Thanks!
minernoob1978
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January 25, 2018, 07:54:24 AM
 #6348

actually after recent maintenance on Kraken website, now everything works without any errors, good job Smiley
Are you sure? I'm waiting from a month to verify my data to make a simple deposit. I sincerely lost hope.  Cry

well i was talking about simple fixes for a web page, about verification you should contact kraken directly
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January 25, 2018, 09:24:26 AM
 #6349

Hi kraken,

trying to get some euro and btc of my account but its not possible. Im able to withdraw ripple, lumen, xmr icn but not xbt, eth and euro.

Why? I had some contact with support ( ticket 1373117) but the dont response anymore..

the funds is not in open orders. Got some open positions in btc and xmr but its not much and before upgrade i was able to withdraw funds in the same situation...

do i have to close all my positions before im able to withdraw again?


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January 25, 2018, 12:14:23 PM
 #6350

actually after recent maintenance on Kraken website, now everything works without any errors, good job Smiley
Are you sure? I'm waiting from a month to verify my data to make a simple deposit. I sincerely lost hope.  Cry

well i was talking about simple fixes for a web page, about verification you should contact kraken directly

Ok thanks. I have already contacted Kraken but they answered:
We have seen a huge wave of incoming support requests and it is currently taking us several days to respond.

Thanks again!
Kraken-Septimus
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January 25, 2018, 03:44:29 PM
 #6351

Hi, friend of mine have trouble register new account. He fill the sign up form, receive email with code, redirect to the page to confirm with code key, username and password. But the page show error: the username is not valid, the key is wrong or expired. But it is actually not expired because he received email immediately.
He tried password reset, but do not receive email. He tried to cancel the registration but blank page is showing.
Could someone explain what to follow to register new account?  
Thank you!

Hi Bitblockchain. I'm sorry to hear that you're friend's having an issue with signing up. Could you please have them open a ticket here and escalate that ticket using this form? Thanks.


ALMOST 2 WEEKS NOW, and still nothing, KRAKEN makes me waiting, telling me in one or 2 days I WILL RECEIVE MY MONEY, and they still don't give me my money and continue to steal me... i am BORED of KRAKEN, the service is really bad and you are lying to your customer... WHAT I HAVE TO DO WITH YOU HuhHuh?? PLEASE MAKE ME AN ANSWER AND RESPECT WHAT YOU or YOUR CUSTOMER SERVICE SAID !!!!!!!!! SO Huh? WHERE IS MY MONEY Huh? WHEN I WILL RECEIVE MY MONEY Huh


Hi figaro33. If you're still having an issue, please reply to the ticket and the assigned agent will have a look at it again. Thank you for your patience.


Ah I see, I had already forgotten about this bug. Well after a F5 refresh It worked as it should be.
Thanks anyway

@minernoob1978
Yep, there is/are still minor(s) bug(s) but It's a lot better compared to the past weeks. I am grateful to have the zero trading fees until the end of the month.
We can save a lot of money, especially while trading a 5 figures number  Grin

Hi LeGaulois. I'm glad to hear it. Let us know if you need anything else!


Are you sure? I'm waiting from a month to verify my data to make a simple deposit. I sincerely lost hope.  Cry

Hi pusherxx. I'm sorry to hear about the delay in getting your account verified. Could you please escalate your ticket using this form? Thanks for your patience.

Hi!

Could you please help me with my ticket #1434140.

Three days ago I couldn't log in my account with the correct credentials using 2FA (it had worked a few hours before) and now it says my account is temporarily disabled and I cannot log in. I have already escalated the ticket two days ago, but I just received a reply that someone will get in contact soon (that was two days ago).

I am a heavy duty user of your exchange and it really hurts that I cannot log in. Usually your support got back to me in a much faster fashion.

Thanks!

Hi henriko68. It looks like your ticket was in the wrong queue. I've placed it into the correct queue and since you have already escalated this you'll be hearing from someone as soon as possible. Thank you for your patience.

Hi kraken,

trying to get some euro and btc of my account but its not possible. Im able to withdraw ripple, lumen, xmr icn but not xbt, eth and euro.

Why? I had some contact with support ( ticket 1373117) but the dont response anymore..

the funds is not in open orders. Got some open positions in btc and xmr but its not much and before upgrade i was able to withdraw funds in the same situation...

do i have to close all my positions before im able to withdraw again?




Hi chefkolonel. I'm sorry to hear about the issue withdrawing your funds. You would need to close orders or positions if you're trying to withdraw an amount that's tied up in that order or position. For example, if you have a balance of 5 Bitcoins and need to withdraw 3 Bitcoins, you would need to cancel the order to sell 3 Bitcoins. You would also need to do the same thing for positions. If that does not resolve your issue please let us know in the ticket. Please be as specific as possible in order to help our agents solve this as quickly as possible for you. Thank you for your patience.




Kraken will re-enable the ability to open new long and short margin positions at 18:00 UTC on Thursday January 25 (10am PT).

For more information, please visit our blog.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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January 25, 2018, 07:44:54 PM
 #6352

Dear Kraken,
   How you guys were ever recommended as the top North American crypto exchange is beyond me. I've been trying to make a USD withdrawal since mid-December. Six (that's 6) failures. Somehow even after the trading engine "upgrade" your withdrawal page can offer zero information about the failure other than one word - Failed. How in this century can you manage to program a website that offers zero information as to what the cause of the failure is? Now we get into the black hole of "enter a support request, escalate it using this form and wait".
   
   Twice now from my support calls I've been told - "our transfer partner's OCR software can't recognize your government issued ID. Please take another" - ok fine, no problems there. Photo's are easy to take. However the kicker is this phrase -
   
          "Please note that we are unable to provide any time frame on when we can have USD funding activated on your account. This is due to a huge backlog of manual review cases that need approval"
   
   Good Lord! How can you not know a time frame? And how will I as a customer know when it's ready? Should I just keep submitting withdrawals and wait for the one magical day when I get a green "Success" message? Please note that I'm just guessing that's how it'll look because I've never seen a successful one. At this point I believe those "Success" messages are like Unicorns and only exist in fantasy books.

   Let me offer some suggestions as to how you might fix some of these problems:
       
  • Find another funding/wire transfer partner - obviously the one you have can't manage to process anything so why not?
  • Find another partner with some better OCR software - if Alexa can order me a pizza and tell me who won the World Series in 1953, a dumb piece of software ought to be able to pick out my name and address from a picture
  • Hire some temps to process said manual backlog - this is a no brainer. AWS Mechanical Turk. Temps R Us, millions of options here
  • Offer an alternate means of fiat withdrawal - Oh the horror! A real check, on real paper in a real envelope with a stamp. I guess you can't be crypto cool and still send checks to people. Ever heard of PayPal or Zelle?
  • Pre-process check government issued id's - imagine how many fewer support calls you'd get if you actually pre-processed the documents you get for correctness

  Sorry for the rant. We as a community know you're experiencing unprecedented demand. We know you're covered up with support requests. We know that you get XX thousand new user sign ups a day. But if you can't manage to accomplish something as simple as a wire transfer for inbound or outbound funding then I would expect that soon there will be no more requests for funding or withdrawal.

Patiently waiting for a Unicorn or a successful withdrawal, whichever comes first.
Kraken-Septimus
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January 25, 2018, 08:47:52 PM
 #6353

Dear Kraken,
   How you guys were ever recommended as the top North American crypto exchange is beyond me. I've been trying to make a USD withdrawal since mid-December. Six (that's 6) failures. Somehow even after the trading engine "upgrade" your withdrawal page can offer zero information about the failure other than one word - Failed. How in this century can you manage to program a website that offers zero information as to what the cause of the failure is? Now we get into the black hole of "enter a support request, escalate it using this form and wait".
  
   Twice now from my support calls I've been told - "our transfer partner's OCR software can't recognize your government issued ID. Please take another" - ok fine, no problems there. Photo's are easy to take. However the kicker is this phrase -
    
          "Please note that we are unable to provide any time frame on when we can have USD funding activated on your account. This is due to a huge backlog of manual review cases that need approval"
  
   Good Lord! How can you not know a time frame? And how will I as a customer know when it's ready? Should I just keep submitting withdrawals and wait for the one magical day when I get a green "Success" message? Please note that I'm just guessing that's how it'll look because I've never seen a successful one. At this point I believe those "Success" messages are like Unicorns and only exist in fantasy books.

   Let me offer some suggestions as to how you might fix some of these problems:
      
  • Find another funding/wire transfer partner - obviously the one you have can't manage to process anything so why not?
  • Find another partner with some better OCR software - if Alexa can order me a pizza and tell me who won the World Series in 1953, a dumb piece of software ought to be able to pick out my name and address from a picture
  • Hire some temps to process said manual backlog - this is a no brainer. AWS Mechanical Turk. Temps R Us, millions of options here
  • Offer an alternate means of fiat withdrawal - Oh the horror! A real check, on real paper in a real envelope with a stamp. I guess you can't be crypto cool and still send checks to people. Ever heard of PayPal or Zelle?
  • Pre-process check government issued id's - imagine how many fewer support calls you'd get if you actually pre-processed the documents you get for correctness

  Sorry for the rant. We as a community know you're experiencing unprecedented demand. We know you're covered up with support requests. We know that you get XX thousand new user sign ups a day. But if you can't manage to accomplish something as simple as a wire transfer for inbound or outbound funding then I would expect that soon there will be no more requests for funding or withdrawal.

Patiently waiting for a Unicorn or a successful withdrawal, whichever comes first.

Hi NHammer. I'm so sorry to hear that you're having an issue withdrawing your funds. Our agents are working through these tickets as efficiently as possible but it's true, there is a backlog at the moment and these need to be manually completed.

Could you please confirm if you have escalated your ticket using this form? Please let me know the ticket number and I can confirm if it was escalated.

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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January 26, 2018, 12:00:19 AM
 #6354

Thanks for the quick response! Miraculously Max has fixed my issue on escalated ticket 1417900! I'll submit a new withdrawal and start looking for unicorns  Smiley
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January 26, 2018, 05:38:13 AM
 #6355

Good day, i am writing hoping for a resolution on a deposit i made on the 8th on january for $2000 euros.

Ticket no 1402493.

I have sent about 1000 euros, followed by 2000, and followed by another 616 euros. The 1000 and 616 are in but the largest amount is still missing for over 2 weeks, i have no number to call and am worried about my funds. Can the money come in soon, as i hope to continue to use Kraken but am starting to get disappointed with these logistical issues.


Thank you,
Caleb Leong
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January 26, 2018, 02:21:49 PM
 #6356

Thanks for the quick response! Miraculously Max has fixed my issue on escalated ticket 1417900! I'll submit a new withdrawal and start looking for unicorns  Smiley

Hi NHammer. I'm glad to hear it. Please let us know if there are any issues with the withdrawal.

Good day, i am writing hoping for a resolution on a deposit i made on the 8th on january for $2000 euros.

Ticket no 1402493.

I have sent about 1000 euros, followed by 2000, and followed by another 616 euros. The 1000 and 616 are in but the largest amount is still missing for over 2 weeks, i have no number to call and am worried about my funds. Can the money come in soon, as i hope to continue to use Kraken but am starting to get disappointed with these logistical issues.


Thank you,

Hi frostscythe. Sid has sent you a message and is waiting on some more details about your deposit. Please provide as much information as possible to assist in locating your deposit. Thanks for reaching out!

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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January 26, 2018, 10:14:22 PM
 #6357

Hello, i have problem to send XRP to bithumb, can you help me ? ( I have try to send from binance to bithumb and it's work directly :/ )

https://xrpcharts.ripple.com/#/transactions/96B70DE7BD517B5396368E0660B73A37766538700BACA6212EE544DB396AA5A2
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January 26, 2018, 10:27:19 PM
 #6358

Hello, i have problem to send XRP to bithumb, can you help me ? ( I have try to send from binance to bithumb and it's work directly :/ )

https://xrpcharts.ripple.com/#/transactions/96B70DE7BD517B5396368E0660B73A37766538700BACA6212EE544DB396AA5A2

Hi djodjo02130. If the transaction has already been sent, you would need to reach out to bithumb support to find out why it's not showing in your balance. Please confirm that you have sent your Ripple with the correct tag. Thanks for reaching out!

Unlock futures trading with Kraken's Crypto Facilities acquisition!
Do you need support? Please open a ticket here and escalate that ticket using this form.
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January 27, 2018, 12:24:44 AM
 #6359

I have send with correct tag, i have tchecked 3 times...

Do you think it's possible to have problem between you and bithumb when send XRP, or fees maybe too low Huh

Same problemes in this post : https://bitcointalk.org/index.php?topic=2516187.0
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January 27, 2018, 12:26:31 AM
 #6360



I have been trying to contact support since Jan 3 regarding a EUR wire that was sent from Kraken to my bank and rejected due to a sudden change in their 'crypto policies'. I provided full SWIFT details of the return, however they have simply ignored my support requests except for one Mario almost 1 week ago who wrote to say they needed more details to which I provided the SWIFT details
Do they have any other form of contact other than the useless support site? Phone number? A real office?

Thanks all
Marco

Hi cryptopayments. We do not offer phone support. Please don't call numbers that you find online, because they will most likely be a scam. I'd suggest escalating your ticket using /forms/2VolutBY6HBGJRRA3]this form. Thank you for your patience.



Well I have escalated my ticket, I have received replies confirming that funds were 'located' then they had to be added manually by a 'technician', however I am still waiting for MY money to be credited to MY account. Maybe you don't offer phone support quite simply because you are unable to manage a half decent customer service? You have not stopped new registrations but claim 'workload' as an excuse to hold clients' funds. Your support agents ( no matter their 'level') reply once or twice and then disappear. This is what kills crypto, amateurs handling money!
I am waiting, for the record, since Jan 4, that's over 3 weeks. Shame on you Kraken
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