CoinMarket.io | New, self-moderated support and news thread.

[loocashpl]

@CoinMarket.io when you end maintenance on website ? why you don't tell about any problems on twitter ?

[silencesilence]

Think about it

I think that's on purpose, to do any games ... now there's a lot of old orders and prices in other markets have changed ... they will buy them just before they launched the site and sold to other markets ....

can not tell us anything .... it's just a waste of time

[placebo]

Think about it

I think that's on purpose, to do any games ... now there's a lot of old orders and prices in other markets have changed ... they will buy them just before they launched the site and sold to other markets ....

can not tell us anything .... it's just a waste of time

  maybe that happened with the 7BTC buy order on Mint, it went offline they bought it and put it back online and sold it on mintpal or cryptsy... you never know....

[loocashpl]

CoinMarket.io Because the speed matters 

[coinmarket.io]

Sorry for the delay, here is the update on the current situation:

Why is trading still paused?
A new team member has discovered some bugs in the trading engine. They need to be fixed to avoid exploitation and maintain integrity.
We are re-writing the whole engine as we speak. Among other things, the new engine will propely indicate buys and sells in the market history.

Why is the site going down so often today?
After moving large amounts of altcoins to cold (secure) storage, our wallets were left with a large amount of small unspent inputs.
These inputs are generated by people who mine directly to our deposit addresses, using small automatic payments from pools.
When a withdrawal fails because too many unspent inputs must be combined, the coindaemon throws an error: transaction too large.
What are we doing to prevent this? We will manually consolidate the inputs by sending coins to ourselves.
This can take some hours, but its not a major issue. After this, the coindaemon will be able to choose less inputs for withdrawals.

Our system is configured to stop on any unexpected condition, at all times.
This is why the server is going down - we have to manually restart it after a coindaemon error.
This is the same protection that has prevented people from exploiting bugs - its important to "crash" on any unexpected condition.
We carefully inspect all error messages before restarting the Node.js process. Having this protection will make us alot better in the long run.

Also, because of the Mt.Gox situation, withdraw volumes have increased on all exchanges.
Because of this, we have to re-fill our hot wallets, multiple times per day. Usually its the other way around.
Another effect of increasing withdrawal volumes is that the coindaemons run out of "large" unspent inputs and start combining the dust from mining deposits.

What happens to stuck deposits, withdrawals and other support requests from the last pages on this thread?
Less than 0.5% of users have a stuck transaction. Mostly because of e-mail delivery issues (working on them aswell).
All recent support requests will be handled in 4-24 hours, starting now (already handling some).

If your confirmed withdrawal failed without an txid, dont worry. We will manually resend these later.

We are hiring more people - another Node.js/crypto developer and 3 additional support team members from different timezones around the world.
If you happen to be (or know) an expert in Node.js, feel free to contact us.

We will start moving our infrastructure to a production-ready datacentre as soon as the dust settles.
Websockets-based realtime UI is ready and will be deployed next week.

While the markets are paused, everybody can still cancel orders and make withdrawals.
We expect to resume normal operation in 24 hours or less.

[rushthatspeaks]

Thank you very much for the update.

[SackofBits]

when will I be able to access my coins and get them back??

[ChasingTheDream]

Thanks for the update on the situation!

[SackofBits]

are you saying its going to take 1 week for us to even withdraw our coins?

[OceanWhispers]

Thanks for the update.

No guys, you can still withdraw unless you are that very small percentage that has stuck transactions

[SackofBits]

Thanks for the update.

No guys, you can still withdraw unless you are that very small percentage that has stuck transactions

ok so I guess the question is.. When will the site be online again so we can withdraw?

[Jes159]

Thanks for the update.

No guys, you can still withdraw unless you are that very small percentage that has stuck transactions

ok so I guess the question is.. When will the site be online again so we can withdraw?

It's up for me at the moment

EDIT: and I processed a withdrawal without any issues. I will be back when the markets resume, good luck with the updates!

[loocashpl]

try buy some coins

[BitSpyderBot]

Sorry for the delay, here is the update on the current situation:

Why is trading still paused?
A new team member has discovered some bugs in the trading engine. They need to be fixed to avoid exploitation and maintain integrity.
We are re-writing the whole engine as we speak. Among other things, the new engine will propely indicate buys and sells in the market history.

Why is the site going down so often today?
After moving large amounts of altcoins to cold (secure) storage, our wallets were left with a large amount of small unspent inputs.
These inputs are generated by people who mine directly to our deposit addresses, using small automatic payments from pools.
When a withdrawal fails because too many unspent inputs must be combined, the coindaemon throws an error: transaction too large.
What are we doing to prevent this? We will manually consolidate the inputs by sending coins to ourselves.
This can take some hours, but its not a major issue. After this, the coindaemon will be able to choose less inputs for withdrawals.

Our system is configured to stop on any unexpected condition, at all times.
This is why the server is going down - we have to manually restart it after a coindaemon error.
This is the same protection that has prevented people from exploiting bugs - its important to "crash" on any unexpected condition.
We carefully inspect all error messages before restarting the Node.js process. Having this protection will make us alot better in the long run.

Also, because of the Mt.Gox situation, withdraw volumes have increased on all exchanges.
Because of this, we have to re-fill our hot wallets, multiple times per day. Usually its the other way around.
Another effect of increasing withdrawal volumes is that the coindaemons run out of "large" unspent inputs and start combining the dust from mining deposits.

What happens to stuck deposits, withdrawals and other support requests from the last pages on this thread?
Less than 0.5% of users have a stuck transaction. Mostly because of e-mail delivery issues (working on them aswell).
All recent support requests will be handled in 4-24 hours, starting now (already handling some).

If your confirmed withdrawal failed without an txid, dont worry. We will manually resend these later.

We are hiring more people - another Node.js/crypto developer and 3 additional support team members from different timezones around the world.
If you happen to be (or know) an expert in Node.js, feel free to contact us.

We will start moving our infrastructure to a production-ready datacentre as soon as the dust settles.
Websockets-based realtime UI is ready and will be deployed next week.

While the markets are paused, everybody can still cancel orders and make withdrawals.
We expect to resume normal operation in 24 hours or less.

Support Team Member?

[coinmarket.io]

WHEN ARE THE MARKETS OPEN AGAIN ??, FFS WAITING ALL DAY

Learn to use the forums. Read our previous post. Deleted your spam.

[suchnoob]

Why is trading still paused?
A new team member has discovered some bugs in the trading engine. They need to be fixed to avoid exploitation and maintain integrity.
We are re-writing the whole engine as we speak. Among other things, the new engine will propely indicate buys and sells in the market history.[/size

When? And if you don't know, will you tell us before releasing?

I suggest only way to save face is to put the site back online and let people withdraw their coins. Leave trading disabled and update the main page with a big red warning: MARKETS HALTED FOR AN INDEFINITE TIME DUE TO TRADING ENGINE UPGRADE. Any changes/upgrades you want to do you can make them on a test server. There's no excuse not to.

[coinmarket.io]

Why is trading still paused?
A new team member has discovered some bugs in the trading engine. They need to be fixed to avoid exploitation and maintain integrity.
We are re-writing the whole engine as we speak. Among other things, the new engine will propely indicate buys and sells in the market history.[/size

When? And if you don't know, will you tell us before releasing?

I suggest only way to save face is to put the site back online and let people withdraw their coins. Leave trading disabled and update the main page with a big red warning: MARKETS HALTED FOR AN INDEFINITE TIME DUE TO TRADING ENGINE UPGRADE. Any changes/upgrades you want to do you can make them on a test server. There's no excuse not to.

We never stopped anyone from making any withdrawals! Read the information before you post!

[coinmarket.io]

Re-posting this, because people dont even care to read the previous page.

Sorry for the delay, here is the update on the current situation:

Why is trading still paused?
A new team member has discovered some bugs in the trading engine. They need to be fixed to avoid exploitation and maintain integrity.
We are re-writing the whole engine as we speak. Among other things, the new engine will propely indicate buys and sells in the market history.

Why is the site going down so often today?
After moving large amounts of altcoins to cold (secure) storage, our wallets were left with a large amount of small unspent inputs.
These inputs are generated by people who mine directly to our deposit addresses, using small automatic payments from pools.
When a withdrawal fails because too many unspent inputs must be combined, the coindaemon throws an error: transaction too large.
What are we doing to prevent this? We will manually consolidate the inputs by sending coins to ourselves.
This can take some hours, but its not a major issue. After this, the coindaemon will be able to choose less inputs for withdrawals.

Our system is configured to stop on any unexpected condition, at all times.
This is why the server is going down - we have to manually restart it after a coindaemon error.
This is the same protection that has prevented people from exploiting bugs - its important to "crash" on any unexpected condition.
We carefully inspect all error messages before restarting the Node.js process. Having this protection will make us alot better in the long run.

Also, because of the Mt.Gox situation, withdraw volumes have increased on all exchanges.
Because of this, we have to re-fill our hot wallets, multiple times per day. Usually its the other way around.
Another effect of increasing withdrawal volumes is that the coindaemons run out of "large" unspent inputs and start combining the dust from mining deposits.

What happens to stuck deposits, withdrawals and other support requests from the last pages on this thread?
Less than 0.5% of users have a stuck transaction. Mostly because of e-mail delivery issues (working on them aswell).
All recent support requests will be handled in 4-24 hours, starting now (already handling some).

If your confirmed withdrawal failed without an txid, dont worry. We will manually resend these later.

We are hiring more people - another Node.js/crypto developer and 3 additional support team members from different timezones around the world.
If you happen to be (or know) an expert in Node.js, feel free to contact us.

We will start moving our infrastructure to a production-ready datacentre as soon as the dust settles.
Websockets-based realtime UI is ready and will be deployed next week.

While the markets are paused, everybody can still cancel orders and make withdrawals.
We expect to resume normal operation in 24 hours or less.

[loocashpl]

withdraws working correct, when you start markets ?

[CokePan]

 hey, the website shows that my withdraw went through without txid. but i checked my wallet, it's not there. i can't find email address to report this issue. can u plz help me look at it? or tell me ur support email address, thx