ChangeNow.io (Evercode Lab) - Scam. Illegally holding of 100 BCH (11 bitcoins).

[ChangeNOW]

Hello again! It seems that the situation needs to be cleared up a tad bit more.

Our service is not completely anonymous and it's not advertised on the site as so. You don't need to create an account nor to provide any personal data for each and every transaction, but, as you can read in our FAQ,
/quote
Is your service really anonymous?
Yes, it is. You don't need to register, log in or provide your ID for verification to use ChangeNOW.
However, there are some exceptions.

ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations, and platform requirements, we will ask you to provide a scan of your ID document valid in your country and additional information of the fund's origin.
The same thing is stated in our Terms of Use and Privacy Policy.
OP provided us with a fake ID the first time we asked him for one, so, naturally, we had to launch an investigation. We currently don't have an estimated time frame for how long the process will take. As soon as the situation clears up, OP's funds will be released immediately.

[1713564270]

1713564270

[1713564270]

1713564270

[ni23457]

According to European AML directives, KYC regulations, and platform requirements, we will ask you to provide a scan of your ID document valid in your country and additional information of the fund's origin.

I'm not sure, but maybe somewhere there should be specified who exactly has the right to request personal data of people? Can absolutely anonymous people (who just created a cheap site) demand documents from someone?

But even this is not important. I sent a passport photo and selfie a WEEK AGO.

We currently don't have an estimated time frame for how long the process will take. As soon as the situation clears up, OP's funds will be released immediately.

Does everyone understand what they are saying? They(these few anonymous guys) know perfectly well that I have clean 5 year old funds and say: "We took your funds, and we will not return it to you until we want."

What investigation? What kind of nonsense do they say? They can check only the blockchain (to check that I own these funds for 5 years). It takes no more than an hour.


It is not stealing in your opinion?

[audaciousbeing]

Reading through what you posted, I think the best way to go about it is to go on the diplomatics approach because at this time, they are in the position of strength which gave them the higher bargaining power and they are using it. That being said, I think 11 bitcoin equivalent at this time is a bit on the high side to attract unnecessary attention and that is where you have mortgage you freedom. With the number of years in the industry, you should be aware that times have changed and all this exchange platforms cannot be accused of flouting the rules because there is no regulatory body to call them to order by all means.

Like I was saying, go diplomatic, when they said they are showing it to the authority, you need not panic, because since you are sure its some guys behind the computer, they would be exposing themselves as much as they would be exposing you so I don't think taking that route would even be the best option for them too.

[ni23457]

Like I was saying, go diplomatic, when they said they are showing it to the authority, you need not panic

Thank you for your reply. They received the photos 8 days ago. Do not you realize that anonymous guys from an anonymous site can not conduct any investigation for more than 8 days?

You're a smart, experienced person. Tell me what kind of investigation can be conducted? Blockchain shows that I own funds for 5 years. The presence of coins on my wallets indicates that private keys were not stolen. What else can they investigate?

[Oilacris]

Hello again! It seems that the situation needs to be cleared up a tad bit more.

Our service is not completely anonymous and it's not advertised on the site as so. You don't need to create an account nor to provide any personal data for each and every transaction, but, as you can read in our FAQ,
/quote
Is your service really anonymous?
Yes, it is. You don't need to register, log in or provide your ID for verification to use ChangeNOW.
However, there are some exceptions.

ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations, and platform requirements, we will ask you to provide a scan of your ID document valid in your country and additional information of the fund's origin.
The same thing is stated in our Terms of Use and Privacy Policy.
OP provided us with a fake ID the first time we asked him for one, so, naturally, we had to launch an investigation. We currently don't have an estimated time frame for how long the process will take. As soon as the situation clears up, OP's funds will be released immediately.

OP did missed out to read up on the FAQ which can be found here https://changenow.io/faq
but i would tell you about the admin of changenow its much better not to use up the anonymous word on your service since you would still needed up for verification or asking out documentation.
Investigation on op's funds do took long time.

[Evil-Knievel]

Hello again! It seems that the situation needs to be cleared up a tad bit more.

Our service is not completely anonymous and it's not advertised on the site as so. You don't need to create an account nor to provide any personal data for each and every transaction, but, as you can read in our FAQ,
/quote
Is your service really anonymous?
Yes, it is. You don't need to register, log in or provide your ID for verification to use ChangeNOW.
However, there are some exceptions.

ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations, and platform requirements, we will ask you to provide a scan of your ID document valid in your country and additional information of the fund's origin.
The same thing is stated in our Terms of Use and Privacy Policy.
OP provided us with a fake ID the first time we asked him for one, so, naturally, we had to launch an investigation. We currently don't have an estimated time frame for how long the process will take. As soon as the situation clears up, OP's funds will be released immediately.

OP did missed out to read up on the FAQ which can be found here https://changenow.io/faq
but i would tell you about the admin of changenow its much better not to use up the anonymous word on your service since you would still needed up for verification or asking out documentation.
Investigation on op's funds do took long time.

No, he didn‘t fail to read any FAQ! And he has, as per the TOS, „cleared up the situation“ over a week ago which should have caused the funds to be „released immediately“ - The TOS are asking for an ID and a statutory declaration of the funds origin! He has done that. The TOS create the impression that this is enough to get past the KYC process - maybe it is just me, but i have not seen any part in the TOS outlining that your coins might be held back for an indefinite time.

To me it would be just fair to reject the exchange, revert the transaction and just send the 100BCH back to where they came from. No private person has the right to „keep the money“ of another person to perform some investigations! Investigations should be carried out by the feds only! My 2 cents

[ni23457]

I can not leave you my dear friends without the latest news 

They still have not returned my funds. I remind you I sent all the photos they needed 12 days ago. They say that they are conducting an investigation... in the time when blockchain shows that I own funds for 5 years. The presence of many coins on my wallets indicates that private keys were not stolen.

[Evil-Knievel]

Maybe you could "expedite" this "investigation" by proactively approaching the authorities and politely asking them about the current status and the whereabouts of your funds. I mean, I would assume such "investigation" should be official, shouldn't it?

[ni23457]

Maybe you could "expedite" this "investigation" by proactively approaching the authorities and politely asking them about the current status and the whereabouts of your funds. I mean, I would assume such "investigation" should be official, shouldn't it?

The problem is that they do not investigate anything. They do not work officially. Nobody controls them. There is no company, no address, no country. Therefore, they can do whatever they want. I can only try to leave them without customers.

[Zicadis]

As potatoe chips said already, using their site your accepted their terms and conditions and for a huge amount of coins like that they certainly have to go through a manual transfer which attracts other checks as KYC....tbh not even a big exchange like binance will process this without KYC or verification but your best shot at getting back your coins is passing kyc otherwise if you can find where they are located take legal action.

[ni23457]

As potatoe chips said already, using their site your accepted their terms and conditions and for a huge amount of coins like that they certainly have to go through a manual transfer which attracts other checks as KYC....tbh not even a big exchange like binance will process this without KYC or verification but your best shot at getting back your coins is passing kyc otherwise if you can find where they are located take legal action.

How can you be so naive? It's not a company, it's a group of people(or simply gang) engaged in illegal activities. You can't create cheap site(without any legal entity; be anonymous) and asking people for documents, Anonym can not demand documents from you. Even if the anonym have a site.

Do not you realize that anonyms can not investigate for 2 weeks(they received the documents 2 weeks ago) in the time when blockchain shows that I own funds for 5 years and the presence of many coins on my wallets indicates that private keys were not stolen. They just stole that funds and lie to you, and you trust them: because they created a WEBSITE (wow! great achievement!) and wrote something there.

[Polina_ChangeNOW]

We're here for another update.
So, to recap the situation from our side, point by point:
1. As a money services business, we comply with market standards and legal requirements that any exchange service must comply with, which obliges us to have AML and KYC implemented. This is clearly stated in our FAQ, our Terms of Use, and our Privacy Policy, and one automatically accepts them when using ChangeNOW.
2. The OP's activity was deemed suspicious by our risk management system. We asked him for his ID in order to pass KYC. He sent us a fake ID which prompted an investigation, during which his funds were placed on a cold wallet, only to be released when the situation clears up.
3. The only step of the investigation left is the video verification procedure. We asked the OP to participate in a video call with his real ID to complete the KYC procedure. He has refused to cooperate so far, has been sending accusatory messages everywhere, and sending us threats. Despite everything, we're always open for communication, are constantly talking with him through our support, and would be happy to release his funds after the video call.

[ni23457]

We're here for another update.
So, to recap the situation from our side, point by point:
1. As a money services business, we comply with market standards and legal requirements that any exchange service must comply with, which obliges us to have AML and KYC implemented. This is clearly stated in our FAQ, our Terms of Use, and our Privacy Policy, and one automatically accepts them when using ChangeNOW.
2. The OP's activity was deemed suspicious by our risk management system. We asked him for his ID in order to pass KYC. He sent us a fake ID which prompted an investigation, during which his funds were placed on a cold wallet, only to be released when the situation clears up.
3. The only step of the investigation left is the video verification procedure. We asked the OP to participate in a video call with his real ID to complete the KYC procedure. He has refused to cooperate so far, has been sending accusatory messages everywhere, and sending us threats. Despite everything, we're always open for communication, are constantly talking with him through our support, and would be happy to release his funds after the video call.

These scammers are from Russia, Saint Petersburg. In Russia crypto currency has a contentious status. They do not have the legal right to exchange crypto-currencies there and their activities are absolutely illegal. Just ask them to give you some legal information about their company.

It's just gangsters who want to learn more about a man who owns a large volume of bitcoin. They hold my funds without any legitimate reason(2 weeks) and blackmail me. This is not a company, it's just a few young men that hold my funds without any right. But normal people do not conduct dialogues with bandits. Law enforcement agencies work with them.


>As a money services business
Publish your license scammers. Any money services business in Russia must have a license. So publish it here.

[Polina_ChangeNOW]

We respect the international law, and our company serves its customers worldwide, excluding the restricted territories (North Korea, New York, and Washington DC). Our team is distributed worldwide, and, yes, a part of it resides in Russia.
Our company holds absolutely legal partnerships with international cryptocurrency exchanges, and complying with AML and KYC is a requirement for said partnerships.
What the OP is calling blackmailing is us simply following standard verification protocol accepted by the market.
We readily cooperate with legal authorities in case they ask for our help with their investigations. This sort of cooperation has proven to be very productive.

[ni23457]

We respect the international law

You can respect anything you like. You must comply with the laws of the country in which you are. You are in Russia, St. Petersburg.

I again demand from you. Provide proof that you have the right to engage in the activities that you do in Russia. Publish your company name, your address and license.

I see scammers who stole my money. Prove that this is not so. Just explain what the right you(few Russian persons without company) have to hold my funds(under the Russian laws)? If you think that they are stolen you must report this to the police at least. But you never do this because you afraid police because you work illegally.

[Polina_ChangeNOW]

Our company is incorporated and registered under the laws of Belize and operates in full compliance with international AML/KYC directives. There is no such thing as a headquarters in our company; our team is distributed around multiple locations. One of those locations happens to be in Russia.

This is not us trying to bargain with you. This is a common procedure that you either follow and get your funds, or don't follow and your funds remain frozen in the cold storage.

We here wonder why passing KYC through a video-verification with us is something you refuse to do so adamantly. Why don't you accept our request, if your funds getting back to you is an urgent matter?

Again. The AML/KYC procedure is known to each and every participant of the crypto market, one of whom you claim to be. All legitimate crypto exchange services have it implemented.

Please understand that by creating meaningless flame messages on the forums and other public spaces you aren't helping your case.

[ni23457]

Our company is incorporated and registered under the laws of Belize and operates in full compliance with international AML/KYC directives. There is no such thing as a headquarters in our company; our team is distributed around multiple locations. One of those locations happens to be in Russia.

It's a lie. You have only one location: your "CEO" Roman (or main gangster) is from Petersburg, his assistant and support guy Sergey is from Petersburg. You and your colleague Anita are from Petersburg too. So... I can't imagine... who sits in other locations? And all of you work in one close office in the center of St. Petersburg. Officially in this office you are engaged in other clean work (for the public). But when there are no witnesses, you are engaged in illegal work You can tell stories about offshore companies only to children, government agencies will not listen to this. You are responsible for your actions in your country, and not an offshore proxy from Belize.

This is not us trying to bargain with you. This is a common procedure that you either follow and get your funds, or don't follow and your funds remain frozen in the cold storage.

Of course no. You tried to steal it until yesterday.
Do you remember this post?
https://bitcointalk.org/index.php?topic=4647308.msg42411130#msg42411130
It was 2 days ago and you said

it is going to take some time, but our risk investigation department can't provide an exact date

But yesterday I notified you that I found absolutely all the information about you. Your names, addreses, phones, facebook and vkontakte pages. I said that government agencies will take care of you, because you are engaged in illegal activities. You can not create a crypto exchange service(in the form in which you created it) in this country. You are violating the laws of Russia, you are criminals. And only after that you have lost the desire to steal from me. And now you suddenly strongly wanted to call me.

We here wonder why passing KYC through a video-verification with us is something you refuse to do so adamantly. Why don't you accept our request, if your funds getting back to you is an urgent matter?

Because I'm not a performer of someone's desires. You have no right to ask any documents from anyone because your service is completely illegal and you are criminals who violate the laws of the country in which you live. I'm not poor man and I do not need to rush. But you will become poorer every day, I guarantee you that. I'll call you when I want it myself.

Again. The AML/KYC procedure is known to each and every participant of the crypto market, one of whom you claim to be. All legitimate crypto exchange services have it implemented.

You are not legitimate crypto exchange service. You are working in Russia illegally. And you putting your customers at great risk. One day the police will come to your office and arrest all your PCs. And the people who make at this moment exchange can lose their funds. You're just scoundrels.

Please understand that by creating meaningless flame messages on the forums and other public spaces you aren't helping your case.

By creating these posts I'm helping other users not to lost their funds and I'm cleaning crypto world from such illegal services and dishonest people like you.

[crazy_elky]

Man I really hope police will get you and I hope changenow will go to europol with your documents. You are trying to threat the legal service who've frozen your money cos you are scammer

P.S.
Hey guys from changenow, I'm one of the first crypto adopters (created and invested in lots of worldwide known services) and I will be happy to donate some money to get this scammer to the prison. I also can provide you with any coverage needed as I have good connections all over the world (including Russia).
Please PM me for details.

[Polina_ChangeNOW]

Our company respects and operates in full compliance with the laws of the country we are registered in and international AML (anti-money laundering) /KYC (know your customer) directives and market security standards.

We are always willing to support our customers and solve any problems of theirs that might arise.

Since your transaction had been marked suspicious by our automated security system, you need to pass the KYC procedure. By providing a fake ID you have made the verification process significantly more complicated.

Once you're ready for a video call with us, we'll be happy to finish your exchange. Until then, your funds are safe in the cold storage. We can't do anything else until you pass KYC.

[abrarrr]

There are more lies in their web site.

they have said-. We strive for maximum safety, simplicity and convenience. We do not store your funds nor require to sign up.

that is totally a big lie that is been proofed by your all activity.

And your are absolutely right that they don't have any rights to store your funds.
They are saying that tbey are a company. It's not look like that as there behave.

From all the FAQs or law.it is clear that if you are in trouble with any swap or exchange  they must have to send the coins to the wallet that came from.that is the system. It can solve the main problem.They didn't do it.So,thats clear that they are not willing to back you the coins.It's a crime. . repeat Its a crime.
They should be user friendly. While they are cheating u.