BC.GAME - CASINO-SPORTBOOK, OFFICIAL SPONSOR LEICESTER CITY!

[Cantsay]

I have not checked their Terms and Conditions about why they would like KYC to be sent before closing an account

BCGAME asked him to complete KYC verification, but he couldn't finish it. So, he asked them to lock his account and give him the balance, which led to the rejection. If he had asked to close his account and withdraw the balance before his account was flagged, it would have been different. But because they asked for KYC before his request, he'd have to comply with it.

 

I do not know about what happened in your case therefore can you explain if they wrote to you to explain why they declined your documents?

He used his "driving license," which, according to live support, isn't accepted by BCGAME as a valid form of identification. This isn't just specific to his account; it applies to all accounts created. You can't use a permit or driving license for KYC; you'll need to provide a passport or a valid government issued ID, instead but @factor280 has none and thats what is dragging his case.

[JollyGood]

Thank you for the explanation, I presumed it was an ongoing or recent process but did not go back in the pages to check as it could have been a time consuming process while I am concentrating on the Premier League football games. In the end, there are terms and conditions that exist on every casino/gaming website. If someone believes the rules are unfair then they should leave that website and find an alternative.

I do hope he manages to get past the stumbling blocks and manages to both withdraw and close his account (if that is what he wants to do).

I have not checked their Terms and Conditions about why they would like KYC to be sent before closing an account

BCGAME asked him to complete KYC verification, but he couldn't finish it. So, he asked them to lock his account and give him the balance, which led to the rejection. If he had asked to close his account and withdraw the balance before his account was flagged, it would have been different. But because they asked for KYC before his request, he'd have to comply with it.

 

I do not know about what happened in your case therefore can you explain if they wrote to you to explain why they declined your documents?

He used his "driving license," which, according to live support, isn't accepted by BCGAME as a valid form of identification. This isn't just specific to his account; it applies to all accounts created. You can't use a permit or driving license for KYC; you'll need to provide a passport or a valid government issued ID, instead but @factor280 has none and thats what is dragging his case.

[factor280]

I have not checked their Terms and Conditions about why they would like KYC to be sent before closing an account

BCGAME asked him to complete KYC verification, but he couldn't finish it. So, he asked them to lock his account and give him the balance, which led to the rejection. If he had asked to close his account and withdraw the balance before his account was flagged, it would have been different. But because they asked for KYC before his request, he'd have to comply with it.

 

I do not know about what happened in your case therefore can you explain if they wrote to you to explain why they declined your documents?

He used his "driving license," which, according to live support, isn't accepted by BCGAME as a valid form of identification. This isn't just specific to his account; it applies to all accounts created. You can't use a permit or driving license for KYC; you'll need to provide a passport or a valid government issued ID, instead but @factor280 has none and thats what is dragging his case.

This is not true. I provided them with my social, which is another form of id here, my expired passport, my drivers license, they just want me to provide an ACTIVE [passport. Thats the only thing they are accepting.

[sokani]

This is not true. I provided them with my social, which is another form of id here, my expired passport, my drivers license, they just want me to provide an ACTIVE [passport. Thats the only thing they are accepting.

Ideally, no platform would accept an expired document for KYC verification, it's not done anywhere. My advice is that if you've a huge amount on BC.Game, get a new passport, verify your account and withdraw your funds, but if the amount is not much, perhaps you may want to forfeit it. But next time, try not to get yourself entangled in similar situation, always read the casino's ToS before sign up.

[iv4n]

This is not true. I provided them with my social, which is another form of id here, my expired passport, my drivers license, they just want me to provide an ACTIVE [passport. Thats the only thing they are accepting.

Ideally, no platform would accept an expired document for KYC verification, it's not done anywhere. My advice is that if you've a huge amount on BC.Game, get a new passport, verify your account and withdraw your funds, but if the amount is not much, perhaps you may want to forfeit it. But next time, try not to get yourself entangled in similar situation, always read the casino's ToS before sign up.

Well, I don't want to sound like a smart ass here, but if the passport is invalid no one will take it into account, it's just not a valid document and that's it. What Sokani suggests is more than smart, it shouldn't be a problem to get a valid passport if everything is in order, the process takes from a week to a little more (depending on the country), and when you finish that just provide new documents.

Today, every casino has the right to request different documents for KYC verification. There are indeed different cases, and certainly, some casinos ask for too much, but attaching an expired document is really out of the question.

[khaled0111]

if any entity requests KYC in order to continue using their services they should at the very least allow those customers that do not want to continue being their customer the opportunity to withdraw their funds before closing the account. I am unsure how BC Game operate in this respect therefore maybe someone more informative will address this.

Unfortunately, this is not how things work. According to my experience the moment a casino or any other service provider asks you to verify your identity you will no longer be able to withdraw your funds until you submit your documents and successfully pass the kyc process. Some of those service providers will let you continue use their service in the meantime.
According to factor280's experience, it seems BC follow the same procedure.

[logfiles]

Having said that, if any entity requests KYC in order to continue using their services they should at the very least allow those customers that do not want to continue being their customer the opportunity to withdraw their funds before closing the account. I am unsure how BC Game operate in this respect therefore maybe someone more informative will address this.

From what I have seen, several times. It's mostly exchanges that follow that kind of procedure. Where if you refuse to submit KYC verification, they will disable your account and put it on withdraw only.

I think the approach of asking for KYC right before someone deposits makes much more sense to me. The casino is already centralized and can ask for KYC at any time, so why not just make the customer verify right from the start. That way, if someone does not like uploading their documents, they won't register.

If a customer wins a large sum of money, they will just be able to withdraw without any KYC inconveniences since the account is already verified.

[khaled0111]

so why not just make the customer verify right from the start. That way, if someone does not like uploading their documents, they won't register.

You answered your own question
The reason why most casinos do not enforce kyc upon registration is because they know many users won't like it and will just close the tab and go find another casino which doesn't ask for identity verification on registration.
Most gamblers want to create an account, make a deposit then start playing as fast as possible. They don't want to wait for their documents to be approved which may take some time.

[3kpk3]

This is not true. I provided them with my social, which is another form of id here, my expired passport, my drivers license, they just want me to provide an ACTIVE [passport. Thats the only thing they are accepting.

I don't get it. Why aren't you trying to renew/reissue your passport? It would help solve this mess and could help with other matters too which is why multiple birds would be taken down with a single stone.

It usually takes around a month or something to acquire a new passport in most countries. Can you clarify?

[AHOYBRAUSE]

This is not true. I provided them with my social, which is another form of id here, my expired passport, my drivers license, they just want me to provide an ACTIVE [passport. Thats the only thing they are accepting.

I don't get it. Why aren't you trying to renew/reissue your passport? It would help solve this mess and could help with other matters too which is why multiple birds would be taken down with a single stone.

It usually takes around a month or something to acquire a new passport in most countries. Can you clarify?

Was thinking the same. I mean sure, many countries recognise a drivers license as a valid ID but for example you can't even travel with this form of ID. Not even within the EU you could get on a flight with just a drivers license.

But well, it's his own decision I guess. Just he can't complain about sites not accepting it. In the past I have seen sites where they accept a drivers license as a KYC document but there are also plenty that just take a national ID and/or passport, that's just how it is.

[Peanutswar]

This is not true. I provided them with my social, which is another form of id here, my expired passport, my drivers license, they just want me to provide an ACTIVE [passport. Thats the only thing they are accepting.

I don't get it. Why aren't you trying to renew/reissue your passport? It would help solve this mess and could help with other matters too which is why multiple birds would be taken down with a single stone.

It usually takes around a month or something to acquire a new passport in most countries. Can you clarify?

Was thinking the same. I mean sure, many countries recognise a drivers license as a valid ID but for example you can't even travel with this form of ID. Not even within the EU you could get on a flight with just a drivers license.

Even in my country once I used another platform and it's on international they accepted the use of passport and driver's license, most of them are accepting this as like a universal ID that most of the people have.
an expired passport can be questionable because, at the first place, it's considered as an inactive id reason why there's a process of renewal.

[Peanutswar]

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[paid2]

Congrats to our winners

paid2 -  for winning the 🔥 BC.Game | Liverpool - Tottenham ⚽ 05 May.

Yeah I received my prize; thank you again and thank you to BC.Game 

[famososMuertos]

:://::

:://:;

Let's start with "know your casino" which coincidentally follows the same acronym, but you as a user have to be proactive about where you put money.

You must know your casino, and in reference to what you mention: 'casinos must allow...', Woao, but if that is there in the user profile of some casinos, you can do level 1 KYC, yourself , and for those who don't have it, you simply request it from support and that's it.

Now, if you think that the above is a 'vaccine' to avoid problems of any kind with Casinos, that just depends on the circumstances.

Sometimes KYC has nothing to do with the reason why you are being investigated, it is just routine, KYC by the way comes by request levels, and some casinos are really 'annoying' in reality, sometimes for reasons liquidity, etc.

So, the reality is, you must Know Your Casino.

Some casinos, depending on the deposit, are a ticket to watching a movie at the cinema, good, bad, average, etc.  So if it doesn't turn out well, the deposit is the size of your knowledge in the movie.

For other types of deposits, serious ones, greater than $500 (maybe we could start at $100) you study the casino, and then the reliability allows you to take the risk of making larger deposits, it is an investment.

But nothing, absolutely nothing related to the documentation process exempts you from having any problems with withdrawals, but if you know your casino, and it has a reputation, the endings for withdrawing your money are happy.

paid2 congratulations!

[tabas]

Congrats to our winners

paid2 -  for winning the 🔥 BC.Game | Liverpool - Tottenham ⚽ 05 May.
Woodie - for winning the 🔥 BC.Game - BTC Price Prediction ' May 05 | WIN $50!

Congrats buddy paid2 and woodie. 
I'm still out of luck.

an expired passport can be questionable because, at the first place, it's considered as an inactive id reason why there's a process of renewal.

As for the problem of factor, it's very simple to get solved. He takes time, schedule an appointment or just go wherever it is in their area to renew his passport and then send a copy of it for his kyc. Even not in KYC or you go to any place that will require a "valid" id means that it's still valid presently and being expired doesn't count as a valid identity.

[Peanutswar]

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[AHOYBRAUSE]

Just found something new that could and should be changed and improved.

Under "live" basketball there is some "Virtual EuropeEuroleague" , I mean how and why is this under basketball?



This is some simulation and/or game, according to the live feed. Of course also the name is "virtual", might this might be overseen of someone doesn't pay attention.
Virtual sports should have their own area so they are not being mixed up with real events people might want to bet on.

Hopefully this can be changed.

[xLays]

I haven't played or deposited on bc.game for about a month now and when I checked my email suprisingly I saw this email from bc.game. It's my first time receiving this kind of welcome back bonus from an online casino. It may be small $3 BCD, but it's better than nothing, right? Have any of you received something like this from bc.game or any other online casino? Some casinos give welcome back bonuses but with wagering requirements, unlike this one from Bc.game which has no wagering requirements.

[Cointxz]

Sharing my recent x1151 win on Pragmatic slot games. I’m not a fan of this provider but right now I’m already a believer after getting this huge win. I never thought that I will hit this multiplier on a fish game that frequently have low payout for me.





@bc.game, I just want to brought up the high withdrawal fee set on gcash mode of withdrawal for PHP currency. It’s ranging from 2.4%-4% of the withdrawal amount plus fixed fee worth a dollar. This is so high considering that gcash to gcash transaction is free. This withdrawal fee is painful for players like me that use significant amount for bankroll.

Edit:

@xlays, I got it too when I check my email now. Thanks for sharing.

[AHOYBRAUSE]

I haven't played or deposited on bc.game for about a month now and when I checked my email suprisingly I saw this email from bc.game. It's my first time receiving this kind of welcome back bonus from an online casino. It may be small $3 BCD, but it's better than nothing, right? Have any of you received something like this from bc.game or any other online casino? Some casinos give welcome back bonuses but with wagering requirements, unlike this one from Bc.game which has no wagering requirements.

For some reason I got that email as well, even though I am an active player. I won't say not to it of course but it's strange they call it welcome back when I am not inactive. 

At other sites where I have been loyal for years I have never ever even gotten a cent aside weekly/monthly rewards every user gets anyway.
Thumbs up to BC for this one, even thought it's just a tiny gesture.