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[markk1]

I can get a passport, it costs 45 euros, are BC.game ready to pay the cost of the fee?

That means you never had a passport from your home country? Have you also never traveled? Even in the EU you need a passport if you cross the border into another EU country, Schengen agreement or not.
You can hardly charge BC.Game for the costs, and the fact that someone doesn't have a passport is probably an absolute exception.

Do you have an EU driver's license? This would most likely also be accepted.

Of course I had a passport, it expired. In the European Union, it is enough to move around using an ID card. I don't travel, I don't need a passport.
A very strange casino, always and everywhere accepted my ID card, but here they don’t want to accept it.

[markk1]

The support team is stubborn and doesn’t want to accept my document (ID card). Since when is an official document (even if marked “residence permit” not a state document)?
I am not a citizen of my country, I wrote above why this is so. For the first time I see that my document was not accepted for the strange reason “residence permit”.

[SATWAT]

I can get a passport, it costs 45 euros, are BC.game ready to pay the cost of the fee?

That means you never had a passport from your home country? Have you also never traveled? Even in the EU you need a passport if you cross the border into another EU country, Schengen agreement or not.
You can hardly charge BC.Game for the costs, and the fact that someone doesn't have a passport is probably an absolute exception.

Do you have an EU driver's license? This would most likely also be accepted.

Of course I had a passport, it expired. In the European Union, it is enough to move around using an ID card. I don't travel, I don't need a passport.
A very strange casino, always and everywhere accepted my ID card, but here they don’t want to accept it.

We have different rules for every casino as few are accepting my ID card and few are not accepting this as they needed Passport and few other documents, so I can't be complaint about this with if I am happy to provide all required things then surely I have to go ahead and if I am not happy with this I have to leave this place and check for any other which is better for me also have accepting documents which I am happy to provide them.
This is matter of mutual understanding so just read and fill all things otherwise stop this all and leave the site if you are feeling not happy.

[Cantsay]

Of course I had a passport, it expired. In the European Union, it is enough to move around using an ID card. I don't travel, I don't need a passport.
A very strange casino, always and everywhere accepted my ID card, but here they don’t want to accept it.

Since it expired and you want to renew it - will it be that difficult to do?

In your previous post - you stated that your balance is 144 euro and the cost getting the ID is 45 Euro since you’ll still have some money left after getting it (144 - 45), I will advice you just go ahead and get the ID required to get your KYC done and put an end to all these drama.

Since you made it know that your permit was rejected we have been going through a cycle of same response and I’m sure if this conversation continues nothing new will come from it and in the end the solution that was suggested at the start of the discussion will still be the one that will be used.

[markk1]

Of course I had a passport, it expired. In the European Union, it is enough to move around using an ID card. I don't travel, I don't need a passport.
A very strange casino, always and everywhere accepted my ID card, but here they don’t want to accept it.

Since it expired and you want to renew it - will it be that difficult to do?

In your previous post - you stated that your balance is 144 euro and the cost getting the ID is 45 Euro since you’ll still have some money left after getting it (144 - 45), I will advice you just go ahead and get the ID required to get your KYC done and put an end to all these drama.

Since you made it know that your permit was rejected we have been going through a cycle of same response and I’m sure if this conversation continues nothing new will come from it and in the end the solution that was suggested at the start of the discussion will still be the one that will be used.

I have never had problems with verification using my ID card in any casino or financial institution, both local and international.

Now I have 133 euros on my balance (I didn’t play, this is a coupon for the missing balance of 144 dollars). Withdrawal is available only for crypto.
When I try to withdraw 133 euros on USDT TRC20, it shows 129 USD minus all commissions! How do you like this commission?

I left corresponding reviews in the profiles of representatives on this forum. If the issue is resolved in my favor, I will delete them. Trust summary for BC.GAME and  Trust summary for BC.Game Support

[nelson4lov]

Of course I had a passport, it expired. In the European Union, it is enough to move around using an ID card. I don't travel, I don't need a passport.
A very strange casino, always and everywhere accepted my ID card, but here they don’t want to accept it.

My understanding is that different platforms use different KYC providers — it would be the same for BcGame. That said, it would ultimately depend of their KYC provider and what is allowed / not allowed. I find that passport is dominantly for all KYC will recommend just getting the passport if it's imperative that you do so.

I have been in your situation before and I just had to do the needful and get the needed documents. Alternatively, contact BcGame support in live chat to explain your situation. It doesn't always work but lady luck might smile on you.

[markk1]

Of course I had a passport, it expired. In the European Union, it is enough to move around using an ID card. I don't travel, I don't need a passport.
A very strange casino, always and everywhere accepted my ID card, but here they don’t want to accept it.

My understanding is that different platforms use different KYC providers — it would be the same for BcGame. That said, it would ultimately depend of their KYC provider and what is allowed / not allowed. I find that passport is dominantly for all KYC will recommend just getting the passport if it's imperative that you do so.

I have been in your situation before and I just had to do the needful and get the needed documents. Alternatively, contact BcGame support in live chat to explain your situation. It doesn't always work but lady luck might smile on you.

I explained it on the forum and in casino support. My ID card always and everywhere passes as a document for identity verification. Formally, this can be called a residence permit document and identification card.
Estonia, Latvia, Lithuania are countries where many stateless non-citizens live and I only have an ID card and it is valid throughout the European Union.

[Mahdirakib]

I have never had problems with verification using my ID card in any casino or financial institution, both local and international.

Which casino or financial institution has accepted your residence permit as the citizenship verification? Residence permit can be considered as the proof of address, not the proof of citizenship. You have to provide a government ID to pass the verification, don't address the residence permit as an ID card. In the KYC verification guideline, BC.game is asking for "a Valid Government-Issued ID". You can't pass this verification with the residence permit on any casino. You may check the guideline here: A Detailed Guide to KYC Verification

I left corresponding reviews in the profiles of representatives on this forum. If the issue is resolved in my favor, I will delete them. Trust summary for BC.GAME and  Trust summary for BC.Game Support

You have to request them properly to look into your issue by sending a personal message. You are trying to blackmail them instead of doing a polite request.

[markk1]

I have never had problems with verification using my ID card in any casino or financial institution, both local and international.

Which casino or financial institution has accepted your residence permit as the citizenship verification? Residence permit can be considered as the proof of address, not the proof of citizenship. You have to provide a government ID to pass the verification, don't address the residence permit as an ID card. In the KYC verification guideline, BC.game is asking for "a Valid Government-Issued ID". You can't pass this verification with the residence permit on any casino. You may check the guideline here: A Detailed Guide to KYC Verification

I left corresponding reviews in the profiles of representatives on this forum. If the issue is resolved in my favor, I will delete them. Trust summary for BC.GAME and   Trust summary for BC.Game Support

You have to request them properly to look into your issue by sending a personal message. You are trying to blackmail them instead of doing a polite request.

People need to know what problems they may encounter at this casino! Let's hope bc.game will learn from my situation and improve at least something.

I have already written many emails to support at bc.game - there has been no response. Here on the forum I wrote to two representatives, the first one replied
so that I could write to the second. As a result, the second representative did not answer me at all. What are you talking about?

I can delete my reviews at any time, bc.game has a lot to strive for to make the best crypto casino. Who regulates them for checking documents?
It would be a different matter if there was no ID card when choosing a document to check, but only a passport and driver’s license. The first time
I encountered my document was when it was not accepted and it was strange for me.

[markk1]

It confuses me that they could not solve the problem in my situation for 5 days and gave me a code for an equivalent amount in another fiat currency. Why couldn't this be done earlier?
Why did they give the code in Fiat again? Why are there such high fees for withdrawals from fiat to crypto (9% and above)? I get the impression that this is not a crypto casino.

[seoincorporation]

It confuses me that they could not solve the problem in my situation for 5 days and gave me a code for an equivalent amount in another fiat currency. Why couldn't this be done earlier?
Why did they give the code in Fiat again? Why are there such high fees for withdrawals from fiat to crypto (9% and above)? I get the impression that this is not a crypto casino.

What i don't get is why you are complaining if they already refunded your money. That should fix the problem. What else do you want from them?

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I would like to be able to play ELK on this site, i don't know why it's blocked if i can play that provider in other casinos, i would appreciate if bc.game could verify what countries should be allowed to play with that provider.

[Peanutswar]

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[xLays]

I would like to be able to play ELK on this site, i don't know why it's blocked if i can play that provider in other casinos, i would appreciate if bc.game could verify what countries should be allowed to play with that provider.

I thought I was the only one who experienced this. Lol May I know where you're from? I'm from the Philippines and have experienced the same thing. In other casinos like Stake, I can play slots games from ELK. However, like you I can't play ELK games here on Bc.game. My favorite ELK slot game is Nitropolis. Before, I couldn't play Pragmatic Slots on Stake and Bc.game but now I can. Maybe they can find a way to include ELK games too.

[paid2]

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[Lakai01]

It confuses me that they could not solve the problem in my situation for 5 days and gave me a code for an equivalent amount in another fiat currency. Why couldn't this be done earlier?
Why did they give the code in Fiat again? Why are there such high fees for withdrawals from fiat to crypto (9% and above)? I get the impression that this is not a crypto casino.

This is a shot in the dark, but I think that the team has been trying to charge your money back to your account for some time, but due to technical problems/restrictions this has not worked. The redeemable voucher was probably the workaround for this. However, this can probably only be confirmed by a BC.Game employee directly, as I said, this is just a guess on my part.

If you exchange FIAT to Crypto and then withdraw, you not only have to pay the exchange fee but also the respective network fees. Depending on the network (e.g. USDT to ETH), this can be quite expensive. What would you have wanted to do?

[FinneysTrueVision]

People need to know what problems they may encounter at this casino! Let's hope bc.game will learn from my situation and improve at least something.

I have already written many emails to support at bc.game - there has been no response. Here on the forum I wrote to two representatives, the first one replied
so that I could write to the second. As a result, the second representative did not answer me at all. What are you talking about?

I can delete my reviews at any time, bc.game has a lot to strive for to make the best crypto casino. Who regulates them for checking documents?
It would be a different matter if there was no ID card when choosing a document to check, but only a passport and driver’s license. The first time
I encountered my document was when it was not accepted and it was strange for me.

I am sure that every casino would love to serve as many people as possible, but when they are dealing with fiat and interacting with traditional financial services there are certain things they must comply with. It might not be the casino themselves that decides what is an acceptable form of ID, but rather the service provider they are using to handle KYC verification on their behalf.

[Lakai01]

I am sure that every casino would love to serve as many people as possible, but when they are dealing with fiat and interacting with traditional financial services there are certain things they must comply with. It might not be the casino themselves that decides what is an acceptable form of ID, but rather the service provider they are using to handle KYC verification on their behalf.

That's exactly how it is. Unfortunately, however, most players do not understand this (or do not read the casino's terms and conditions, where such things are described in detail) and believe that KYC and co. are things that casinos do "just for fun".

In reality, KYC and, above all, the secure storage of data means an immense amount of work for the casino in question. So it's not something you do "just for fun". However, if you want to offer real money services such as a euro ramp, for example, then an enormous number of rules and regulations come into play here, including KYC requirements.

[holydarkness]

markk1, I've read all of your post about this current issue, but correct me if I'm wrong: basically it start with a "glitch" where your funds goes missing, they credited you and it goes missing again, then they credited you with a "voucher", and when you try to redeem it [this is the part where I am not sure I get things correctly] you're stuck on KYC verification because you don't have a still active ID card that's acceptable by BC[?] or is it to redeem the voucher you'll need to provide ID?

Moving on, your current situation is: the only ID you have is your residence permit and an expired passport, which BC can't accept. You don't have other govt. issued ID? Allow me to simplify this, what govt ID you currently have [that's not expired]? Supply me with this info and I'll try to reach my contact on BC to escalate your situation, see if they can accept any of those documents.

[seoincorporation]

I would like to be able to play ELK on this site, i don't know why it's blocked if i can play that provider in other casinos, i would appreciate if bc.game could verify what countries should be allowed to play with that provider.

I thought I was the only one who experienced this. Lol May I know where you're from? I'm from the Philippines and have experienced the same thing. In other casinos like Stake, I can play slots games from ELK. However, like you I can't play ELK games here on Bc.game. My favorite ELK slot game is Nitropolis. Before, I couldn't play Pragmatic Slots on Stake and Bc.game but now I can. Maybe they can find a way to include ELK games too.

I'm from Mexico, and looking at the TOS, some providers are blocked in my country (https://bc.game/es/help/providers) but the only provider mentioned there is NetEnt, they don't mention ELK.

I was trying to find the rules from ELK, but couldn't find on which countries they are allowed, but is weird the fact that some casinos allow it and some others block it. Personally love the Nitropolis games too, the last version of that slot is addictive.

[markk1]

I left one more review for each of the representatives on this forum (another red review and there will be another one with a full review and a link to a full review of their arrogant casino). The casino is extremely disgusting.

USD fiat disappeared from my account, they waited 5 days to credit me again with fiat but in EUR (they gave me a bonus code). They asked for verification before withdrawal, I agreed to go through it, no problems. I live in the European Union with an ID card (it is marked “residence permit”, since I do not have citizenship in the country in which I was born, this is normal for Latvia, Lithuania and Estonia). In fact, they refused to accept my ID card, citing that it was just a “residence permit.” I have already written many times in this thread about the “residence permit”; in the Baltic states this is normal.

Many days passed, we are all human, I didn’t play for about a week, I waited. I was waiting for a solution to the situation with the documents, since they are the most ordinary (ID card, marked “residence permit”, I was born here, but without citizenship), but the support always replies that they do not accept such documents, let’s get a passport, which I don’t have (in the European Union a passport is not needed). I wrote to support that

I wanted to close all games for real money so as not to play (I had a desire to lose everything because of the delay situation or to win more, which is logical). Support provided a link to self-exclude, from a month or more, and you can only close the entire account without the ability to log into it and you will not be able to withdraw funds in the future! And this link comes exactly 24 hours later to your mailbox, nonsense! In normal casinos, the ban can be activated immediately, without waiting 24 hours! I sent them a screenshot from a local casino, which has dozens of times fewer players and there are a lot of options for blocking your account and they work instantly, just follow the link in the letter (the letter arrives immediately, not after 24 hours). I couldn’t resist and started playing, I lost everything, I don’t blame RTP, there’s no question about it.

But how many days did they delay with the disappeared of funds in the account and did not want to accept my identity card (ID card). This is the worst casino I've seen in recent times (popular crypto casinos where I played for the first time). Draw your own conclusions, the casino is not worthy of your attention, they do everything to make you lose everything. I won't be following this thread anymore. There will be the last full review with a red minus for all representatives of this casino and a full description (reference link)! Good luck to all!