BC.GAME - CASINO-SPORTBOOK, OFFICIAL SPONSOR LEICESTER CITY!

[markk1]

Good luck! I hope your issue with bc.game gets resolved as soon as possible. It's the first time I've heard about such a problem on BC.game. What if you don't even realize your USD is gone? It's no longer in your account. Hopefully, if this gets settled, you'll receive some compensation. These kinds of errors are difficult especially if you have a large amount of money in BC.game and you don't realize it's being deducted. Hopefully this kind of problem won't happen to anyone.

This is most likely a display problem in the account, as BC.Game has already confirmed that the USD have been credited and should be available to the account. This also happens from time to time with exchanges (we have just discussed a similar case with Kraken in our German-speaking area), so it should not be that unusual.

However, I think it's very good that the support team reacted quickly and has already initiated the solution steps. Of course, it is still annoying.

In 2 days nothing has changed, as there was no USD fiat in my account, and still isn’t.

3 days have passed and the issue has not been resolved yet. Support promised to resolve the issue within a maximum of 72 hours, but they assured that it would be resolved before this time.

4 days have already passed, no changes. Live support sometimes doesn’t understand the situation.

[virasog]

In the meantime, participate in one of their 50$ giveaways, maybe you get lucky (unlike me)  .

When a gambler has an active scam accusation against a casino, it is usually not feasible to participate in other giveaways the gambling site is offering. The reason for this is that the gambler may or may not be comfortable gambling on the same platform where he is facing the issues. His mind will be in resolving the issues and hence he won't be able to enjoy the time spent on the gambling site.

4 days have already passed, no changes. Live support sometimes doesn’t understand the situation

I guess due to the weekend the support is not being responsive to you. My suggestion will be to wait for Monday or Tuesday and hopefully you will get an answer from the support (though it may or may not be in your favor depending upon the case).

[AHOYBRAUSE]

When a gambler has an active scam accusation against a casino, it is usually not feasible to participate in other giveaways the gambling site is offering. The reason for this is that the gambler may or may not be comfortable gambling on the same platform where he is facing the issues. His mind will be in resolving the issues and hence he won't be able to enjoy the time spent on the gambling site.

First of all, there is no "active scam accusation" here. He has a problem, support confirmed the problem and is trying to resolve it.
Where exactly the scam accusation is supposed to be, I don't know.

Also, I was just trying to help the guy to ease his mind. It won't get resolved faster just by writing it's been 2 days, 3 days, 4 days every day.
It's a technical error which has been acknowledged by bc. All he can do is wait for them to finally resolve it. Should it be faster, of course it should. But he can he or anybody here do something about it? I doubt it.

[paid2]

Small bump for the 2^nd BC.Game free raffle for a bonus code of $50 

We have plenty of available slots, join us to try your luck!

[FREE RAFFLE] BC.Game | Bonus code for $50 | Round #2

[pakhitheboss]

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Looking forward to your participation.

Do not forget there is another prediction contest that is still live and rocking from BC.GAME with a participant exclusive discussion thread.

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[Wapfika]

When a gambler has an active scam accusation against a casino, it is usually not feasible to participate in other giveaways the gambling site is offering. The reason for this is that the gambler may or may not be comfortable gambling on the same platform where he is facing the issues. His mind will be in resolving the issues and hence he won't be able to enjoy the time spent on the gambling site.

First of all, there is no "active scam accusation" here. He has a problem, support confirmed the problem and is trying to resolve it.
Where exactly the scam accusation is supposed to be, I don't know.

Also, I was just trying to help the guy to ease his mind. It won't get resolved faster just by writing it's been 2 days, 3 days, 4 days every day.
It's a technical error which has been acknowledged by bc. All he can do is wait for them to finally resolve it. Should it be faster, of course it should. But he can he or anybody here do something about it? I doubt it.

This is the product of generalization of problem in a casino as scam accusation since most of the issue like this that brought up in the forum ended up on the scam accusation board.

But I agree that this is not a scam accusation but rather a minimal problem which the team is already trying to resolved. This guy already follow your suggestions of joining Bc.game giveaway while still waiting for his issue to resolve therefore you are absolutely right to your approach to comfort him.

[xLays]

Small bump for the 2^nd BC.Game free raffle for a bonus code of $50 

We have plenty of available slots, join us to try your luck!

[FREE RAFFLE] BC.Game | Bonus code for $50 | Round #2

I just want to ask because it seems it wasn't mentioned in the OP when the raffle will start. Will the raffle only start when all the slots are filled? What if it doesn't get filled? Is there consideration for the raffle to start even if the slots are not filled? (I already asked this on the local board of bc.game but I didn't get any response, hopefully you have one). For sure if this raffle only start if the slot are filled it will take so much time.

[pakhitheboss]

Small bump for the 2^nd BC.Game free raffle for a bonus code of $50 

We have plenty of available slots, join us to try your luck!

[FREE RAFFLE] BC.Game | Bonus code for $50 | Round #2

I just want to ask because it seems it wasn't mentioned in the OP when the raffle will start. Will the raffle only start when all the slots are filled? What if it doesn't get filled? Is there consideration for the raffle to start even if the slots are not filled? (I already asked this on the local board of bc.game but I didn't get any response, hopefully you have one). For sure if this raffle only start if the slot are filled it will take so much time.

Free raffle on a global board and you still feel it won't get fully filled. Did you see a deadline date mentioned in the topic? I didn't understand your reasoning behind the contest when everything is clear as crystal.

[Cantsay]

I just want to ask because it seems it wasn't mentioned in the OP when the raffle will start. Will the raffle only start when all the slots are filled?

From what I’ve seen in all raffles I’ve took part in, they usually wait till all the spots are filled before the raffles is drawn and that’s what’s still going to happen here.

What if it doesn't get filled? Is there consideration for the raffle to start even if the slots are not filled? (I already asked this on the local board of bc.game but I didn't get any response, hopefully you have one). For sure if this raffle only start if the slot are filled it will take so much time.

If for some reason some slots are still left - then the rule might be adjusted a bit to allow those with some certain amount of merits (probably from 1,000 above depending on the number of spots left) or a list of users that are active in the gambling board that has up to a hundred merits (those eligible for the raffle) will be created so as to notify them of the raffle and that would help fill the slots.

One way or another all the slots are going to get filled so you don’t really have to worry about it too much - all you can do now is hope you emerge as the winner and also try as much as you can to spread the news of the raffle in your local board incase there are users there that haven’t heard about it.

[Agbe]

In the meantime, participate in one of their 50$ giveaways, maybe you get lucky (unlike me)  .

When a gambler has an active scam accusation against a casino, it is usually not feasible to participate in other giveaways the gambling site is offering. The reason for this is that the gambler may or may not be comfortable gambling on the same platform where he is facing the issues. His mind will be in resolving the issues and hence he won't be able to enjoy the time spent on the gambling site.

4 days have already passed, no changes. Live support sometimes doesn’t understand the situation

I guess due to the weekend the support is not being responsive to you. My suggestion will be to wait for Monday or Tuesday and hopefully you will get an answer from the support (though it may or may not be in your favor depending upon the case).

Exactly if a gambler is scammed then he would disassociate himself from all the serviced of that casino because at that moment has suspected all the services they rendering to gamblers. Therefore the person would avoid them for the fear of scamming. And the delay from the support team to respond to complain also led to suspecting them. And that is why the support team in any casino need  to be active at all time. And if you won any of their giveaway contest or prediction and there is no respond from them then you have to email them if the live chat is not active.

[paid2]

I just want to ask because it seems it wasn't mentioned in the OP when the raffle will start. Will the raffle only start when all the slots are filled?

From what I’ve seen in all raffles I’ve took part in, they usually wait till all the spots are filled before the raffles is drawn and that’s what’s still going to happen here.

What if it doesn't get filled? Is there consideration for the raffle to start even if the slots are not filled? (I already asked this on the local board of bc.game but I didn't get any response, hopefully you have one). For sure if this raffle only start if the slot are filled it will take so much time.

If for some reason some slots are still left - then the rule might be adjusted a bit to allow those with some certain amount of merits (probably from 1,000 above depending on the number of spots left) or a list of users that are active in the gambling board that has up to a hundred merits (those eligible for the raffle) will be created so as to notify them of the raffle and that would help fill the slots.

One way or another all the slots are going to get filled so you don’t really have to worry about it too much - all you can do now is hope you emerge as the winner and also try as much as you can to spread the news of the raffle in your local board incase there are users there that haven’t heard about it.

Cantsay answered well dear @xLays, some raffles take longer than others to fill up depending on the conditions and the current activity on the forum, but I have no doubt that it will fill up sooner or later It's only been online for 4 days, so far everything's ok

[markk1]

Good luck! I hope your issue with bc.game gets resolved as soon as possible. It's the first time I've heard about such a problem on BC.game. What if you don't even realize your USD is gone? It's no longer in your account. Hopefully, if this gets settled, you'll receive some compensation. These kinds of errors are difficult especially if you have a large amount of money in BC.game and you don't realize it's being deducted. Hopefully this kind of problem won't happen to anyone.

This is most likely a display problem in the account, as BC.Game has already confirmed that the USD have been credited and should be available to the account. This also happens from time to time with exchanges (we have just discussed a similar case with Kraken in our German-speaking area), so it should not be that unusual.

However, I think it's very good that the support team reacted quickly and has already initiated the solution steps. Of course, it is still annoying.

In 2 days nothing has changed, as there was no USD fiat in my account, and still isn’t.

3 days have passed and the issue has not been resolved yet. Support promised to resolve the issue within a maximum of 72 hours, but they assured that it would be resolved before this time.

4 days have already passed, no changes. Live support sometimes doesn’t understand the situation.

5 days have already passed, no changes.

[tabas]

My deposit has been credited now. Thanks everyone for the help and reassurance that it would work out.
I just need to figure out how to get  the withdrawal done now

Happy to see that your deposit has been credited already and your issue has been fixed for now. Now, all you have to do is enjoy and hope you'll get some nice wins.

Despite the holidays, the fund issue case was treated within 5 days that's awesome, and hope the issue won't change the good impression he had about the casino cause I have never experienced such an issue in BC and the deposit is almost instant so is the withdrawal.

Honestly, many might not be impressed with that if it took 5 days. But even with that, as long as the problem has been solved, that's what matters because with some other casinos it is even taking a month and several months while the case is still active on them. So, having that solved in a few days is still a good one.

4 days have already passed, no changes.

I hope that it gets resolved soon as long as they've seen your ticket and said that they're going to solve it, they will. Just as the other quote that I've got that solved it on the fifth day but as I am saying, hoping that it will be taken care of shortly.

[markk1]

Good luck! I hope your issue with bc.game gets resolved as soon as possible. It's the first time I've heard about such a problem on BC.game. What if you don't even realize your USD is gone? It's no longer in your account. Hopefully, if this gets settled, you'll receive some compensation. These kinds of errors are difficult especially if you have a large amount of money in BC.game and you don't realize it's being deducted. Hopefully this kind of problem won't happen to anyone.

This is most likely a display problem in the account, as BC.Game has already confirmed that the USD have been credited and should be available to the account. This also happens from time to time with exchanges (we have just discussed a similar case with Kraken in our German-speaking area), so it should not be that unusual.

However, I think it's very good that the support team reacted quickly and has already initiated the solution steps. Of course, it is still annoying.

In 2 days nothing has changed, as there was no USD fiat in my account, and still isn’t.

3 days have passed and the issue has not been resolved yet. Support promised to resolve the issue within a maximum of 72 hours, but they assured that it would be resolved before this time.

4 days have already passed, no changes. Live support sometimes doesn’t understand the situation.

5 days have already passed, no changes.

They gave me a code for 133 euros and again there were problems, now I can’t go through verification to withdraw funds! The application does not accept my document (EU ID card).
I wrote to online support, they said to wait 1-2 hours, the team will check the documents manually.

[AHOYBRAUSE]

They gave me a code for 133 euros and again there were problems, now I can’t go through verification to withdraw funds! The application does not accept my document (EU ID card).
I wrote to online support, they said to wait 1-2 hours, the team will check the documents manually.

When I verified my ID is also took some hours, that's normal sometimes.
That's why, when I play at sites that mostly require KYC, I do the verifications mostly even before my first deposit ever.
If I have this done already there is no reason to delay future withdrawals and often enough it also gives some better bonuses occasionally which you wouldn't get without KYC.

[markk1]

They gave me a code for 133 euros and again there were problems, now I can’t go through verification to withdraw funds! The application does not accept my document (EU ID card).
I wrote to online support, they said to wait 1-2 hours, the team will check the documents manually.

When I verified my ID is also took some hours, that's normal sometimes.
That's why, when I play at sites that mostly require KYC, I do the verifications mostly even before my first deposit ever.
If I have this done already there is no reason to delay future withdrawals and often enough it also gives some better bonuses occasionally which you wouldn't get without KYC.

They told me in the chat that they rejected my document! They ask me to upload another document, but I only have an ID card.
I have a new ID card, received it this year. They don’t want to accept it, they ask for ANOTHER ID card or passport.

[AHOYBRAUSE]

They gave me a code for 133 euros and again there were problems, now I can’t go through verification to withdraw funds! The application does not accept my document (EU ID card).
I wrote to online support, they said to wait 1-2 hours, the team will check the documents manually.

When I verified my ID is also took some hours, that's normal sometimes.
That's why, when I play at sites that mostly require KYC, I do the verifications mostly even before my first deposit ever.
If I have this done already there is no reason to delay future withdrawals and often enough it also gives some better bonuses occasionally which you wouldn't get without KYC.

They told me in the chat that they rejected my document! They ask me to upload another document, but I only have an ID card.
I have a new ID card, received it this year. They don’t want to accept it, they ask for ANOTHER ID card or passport.

What kind of ID card? I saw you writing in the Russian local board, I guess this area is ok, though you said it an EU ID.
From the EU only France is a restricted region and not permitted to play at BC. Hopefully your's in not from there.

When I did KYC at this site I entered my Japanese residence ID, even though I am German. After some hours it got accepted.

[markk1]

They gave me a code for 133 euros and again there were problems, now I can’t go through verification to withdraw funds! The application does not accept my document (EU ID card).
I wrote to online support, they said to wait 1-2 hours, the team will check the documents manually.

When I verified my ID is also took some hours, that's normal sometimes.
That's why, when I play at sites that mostly require KYC, I do the verifications mostly even before my first deposit ever.
If I have this done already there is no reason to delay future withdrawals and often enough it also gives some better bonuses occasionally which you wouldn't get without KYC.

They told me in the chat that they rejected my document! They ask me to upload another document, but I only have an ID card.
I have a new ID card, received it this year. They don’t want to accept it, they ask for ANOTHER ID card or passport.

What kind of ID card? I saw you writing in the Russian local board, I guess this area is ok, though you said it an EU ID.
From the EU only France is a restricted region and not permitted to play at BC. Hopefully your's in not from there.

When I did KYC at this site I entered my Japanese residence ID, even though I am German. After some hours it got accepted.

I'm from the EU. ID card of a new format.

Here is the response from live support: Since we no longer accept residence permit, please upload id card, passport, or visa.

[markk1]

[AHOYBRAUSE]

I'm from the EU. ID card of a new format.

Here is the response from live support: Since we no longer accept residence permit, please upload id card, passport, or visa.

Well, the picture you showed is not a national ID.
And as they wrote, residence permits are not enough in their eyes.
The ID you showed is exactly that, a long term residence permit for the EU.

It's missing stuff which is shown on regular ID/passports.

If your citizenships is actually Japanese you must have a passport or a mynumber card, especially when living abroad.