markk1
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Activity: 327
Merit: 11
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April 03, 2024, 09:41:42 PM |
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USD fiat disappeared from my account! There were 144 dollars in the account. Live support can't do anything.
Can you please explain your situation a little better - please state what happened (before the disappearance of your balance), what where you trying to do, did you recently logged into any suspicious site? Etc. And also provide your account id [so that bcgame support can have a look into your account], make sure you provide all informations that you know would be helpful in resolving your issue. I have already written to the representative on the forum in PM. I played on USD fiat and received a bonus for turnover in BCD currency. Switched from USD fiat to BCD currency, check what bonus they gave. When I decided to return the USD fiat back, as it turned out, it simply disappeared from my account and, accordingly, the money also disappeared (just don’t have the USD fiat option in my account anymore). In history, the last bid and remaining balance shows 144 dollars. Support in live chat requested screenshots with the history, it seems like progress has started.
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SATWAT
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April 03, 2024, 09:49:52 PM |
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USD fiat disappeared from my account! There were 144 dollars in the account. Live support can't do anything.
Can you please explain your situation a little better - please state what happened (before the disappearance of your balance), what where you trying to do, did you recently logged into any suspicious site? Etc. And also provide your account id [so that bcgame support can have a look into your account], make sure you provide all informations that you know would be helpful in resolving your issue. I have already written to the representative on the forum in PM. I played on USD fiat and received a bonus for turnover in BCD currency. Switched from USD fiat to BCD currency, check what bonus they gave. When I decided to return the USD fiat back, as it turned out, it simply disappeared from my account and, accordingly, the money also disappeared (just don’t have the USD fiat option in my account anymore). In history, the last bid and remaining balance shows 144 dollars. Support in live chat requested screenshots with the history, it seems like progress has started. If you already provide them all required stuff then just wait for the update because hopefully things will be settled into your favor if your case is strong here on this forum if any site is not going to settle things within fair way surely they are going to face consequences as well and as BC Game is doing marketing and promotions they will not take any risk for having anything negative because this can hurt them badly and right now they can't afford this.
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Cantsay
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April 03, 2024, 09:58:16 PM |
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I have already written to the representative on the forum in PM.
Since you have already sent it to bcgame support then, all you have to do is wait for their response - I’m sure you’ll get a reply from them very soon since yours seems like something that’s not that complicated to solve.
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markk1
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Activity: 327
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April 03, 2024, 09:59:20 PM Last edit: April 03, 2024, 10:25:06 PM by markk1 |
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Yes, they are already looking into my issue. Support confirmed. that I have 144 dollars in my account, but there was some error with USD fiat and it disappeared from my account. Live support also requested screenshots and videos, I sent them all. The agent has created a technical support ticket and now has to wait up to 72 hours for the situation to be resolved.
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paid2
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April 03, 2024, 10:11:03 PM |
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PX-Z
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Merit: 1290
Wallet Transaction Notifier - @txnNotifierBot
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April 03, 2024, 11:46:46 PM |
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Is anyone can access the website in the bc game signature links? it's the bc.game mirror site. Because I'm having a problem and can't access the site. I know there's a similar problem on this before since some of the bc games mirror site are down too. Would it be cool to change the url since it can affect the performance of the signature link redirection? Or should i post this to signature thread too. I guess i will just mention @icopress on this.
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AHOYBRAUSE
Legendary
Online
Activity: 1260
Merit: 1775
よろしく
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April 04, 2024, 04:07:32 AM |
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Is anyone can access the website in the bc game signature links? it's the bc.game mirror site. Because I'm having a problem and can't access the site. I know there's a similar problem on this before since some of the bc games mirror site are down too. Would it be cool to change the url since it can affect the performance of the signature link redirection? Or should i post this to signature thread too. I guess i will just mention @icopress on this.
Just checked the link and it works for me. Since 2 days ago, when I changed the browser (switched from brave to chrome), I encounter a different "problem" though.  I am using my home IP, which I always used on bc. Checked the rules and Japan is not in the restricted countries. When extra checking my IP, it is located in Japan as well. So why this message is showing up, no idea. After closing it the website works normal, I could play any game if I like. Quite strange I must say.
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PX-Z
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Merit: 1290
Wallet Transaction Notifier - @txnNotifierBot
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April 04, 2024, 09:09:49 AM Last edit: April 04, 2024, 09:21:56 AM by PX-Z |
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Just checked the link and it works for me. Since 2 days ago, when I changed the browser (switched from brave to chrome), I encounter a different "problem" though.
...
I am using my home IP, which I always used on bc. Checked the rules and Japan is not in the restricted countries. When extra checking my IP, it is located in Japan as well. So why this message is showing up, no idea. After closing it the website works normal, I could play any game if I like.
Quite strange I must say.
After some research I changed my DNS to google dns (8.8.8.8 and 8.8.4.4), and just like you, i just get this error now. Maybe because google is based in US that's why i got this error. I don't know if this good on BC games system, maybe i'll just bring back my dns to default and access the bc.casino mirror. But the main concern is it has an error on some countries especially here in my area or just my ISP. 
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arwin100
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Merit: 1053
Jack of all trades 💯
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April 04, 2024, 09:20:00 AM |
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Is anyone can access the website in the bc game signature links? it's the bc.game mirror site. Because I'm having a problem and can't access the site. I know there's a similar problem on this before since some of the bc games mirror site are down too. Would it be cool to change the url since it can affect the performance of the signature link redirection? Or should i post this to signature thread too. I guess i will just mention @icopress on this.
I think the issue will occur if you are in restricted region or there's other more behind it try to check their terms if your country has been on restricted list. Also try to use VPN and check which region you can access their casino or try what other fellow user suggestion since maybe it will work for you. But in case of signature link redirection I guess it can really affect the casino incase if people want to go directly to the casino by clicking the signature link they see from the users. But I guess BC.game representative already know this and they just let this happen since they know those people will encounter this issue are in restricted countries.
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hopenotlate
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Activity: 3962
Merit: 1291
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April 04, 2024, 09:20:29 AM |
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Is anyone can access the website in the bc game signature links? it's the bc.game mirror site. Because I'm having a problem and can't access the site. I know there's a similar problem on this before since some of the bc games mirror site are down too. Would it be cool to change the url since it can affect the performance of the signature link redirection? Or should i post this to signature thread too. I guess i will just mention @icopress on this.
Checked right now from signature link and it worked properly. Some times ago , speaking of months thou, I experienced some issues with the site on some particular connection I sometimes use to connect which consisted in the page never loading and stalling forever but it's not happening anymore since then. Never figured out what was the reason.
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PX-Z
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April 04, 2024, 10:08:44 AM |
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I think the issue will occur if you are in restricted region or there's other more behind it try to check their terms if your country has been on restricted list.
No i'm not, i regularly use them using bc.casino mirror. I just noticed both desktop and mobile are experiencing like that on the signature link which is is the bc.game. But after i changed my dns (desktop) i experienced (the other reply i made) which is related to restrictions of using the site.
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Peanutswar
Legendary
Online
Activity: 2212
Merit: 1837
Alliance Of Bitcointalk Translator | ENG to FIL
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April 04, 2024, 11:36:22 AM |
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~ After some research I changed my DNS to google dns (8.8.8.8 and 8.8.4.4), and just like you, i just get this error now. Maybe because google is based in US that's why i got this error. I don't know if this good on BC games system, maybe i'll just bring back my dns to default and access the bc.casino mirror. But the main concern is it has an error on some countries especially here in my area or just my ISP.
Ive faced the same issue before, due to the ISP issue, additional on it if you experience takes time to load and cannot be reached those are one of the signs that its on your ISP, after using their mirror link and log in my account I didnt face other issues like deposit and withdrawals, smooth in all. Thanks for yet another contest, this time with a short waiting period, which is even better.
Will drop some stats as always I'm doing to help you and others to decide the minute of the game, again good luck to all participants!
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xLays
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April 04, 2024, 01:22:44 PM |
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Yes, they are already looking into my issue. Support confirmed. that I have 144 dollars in my account, but there was some error with USD fiat and it disappeared from my account. Live support also requested screenshots and videos, I sent them all. The agent has created a technical support ticket and now has to wait up to 72 hours for the situation to be resolved.
Good luck! I hope your issue with bc.game gets resolved as soon as possible. It's the first time I've heard about such a problem on BC.game. What if you don't even realize your USD is gone? It's no longer in your account. Hopefully, if this gets settled, you'll receive some compensation. These kinds of errors are difficult especially if you have a large amount of money in BC.game and you don't realize it's being deducted. Hopefully this kind of problem won't happen to anyone.
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Peanutswar
Legendary
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Activity: 2212
Merit: 1837
Alliance Of Bitcointalk Translator | ENG to FIL
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April 04, 2024, 01:43:48 PM |
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Quick preview of the match: Man United vs ChelseaChelsea has a standing of 3 wins - 2 draw - 1 loseChelsea vs Liverpool - Their latest match and loss against Virgil van Dijk with his 118' first goal Chelsea vs Leeds - The first goal by Mateo Joseph in just 8' but they caught up and won the game with 3:2 Chelsea vs Brentford - Draw game of 2:2 but Nicolas Jackson hit the 35' first goal Chelsea vs Newcastle - They win the game with another Nicolas Jackson first goal of the half-time in just 6'Chelsea vs Leicester - Early goal again by Marc Cucurella this time in just 13' Chelsea vs Burnley - Cole Palmer got a penalty goal and hit in 44' first goal! Man Unitedhas a standing of 3 wins - 1 draw - 2 loseMan United vs Fulham - They lost the game with a 1:2 score and Calvin Bassey hit the first goal in 65' Man United vs Nottingham Forest - Seems a hard game against them because Casemiro hit the goal with the help of Bruno Fernandes in 89' Man United vs Man City - Even Marcus Rashford hit the first goal in 8', Foden and Haaland don't give a mercy Man United vs Everton - They conquer this game with a 2:0 score, Bruno Fernandes hit the first goal in 12' Man United vs Liverpool - Scott McTominay manage to get the first goal in 10' Man United vs Brentford - A draw match, Mason Mount got the first goal in 95'
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markk1
Member

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Activity: 327
Merit: 11
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April 04, 2024, 01:50:55 PM |
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Yes, they are already looking into my issue. Support confirmed. that I have 144 dollars in my account, but there was some error with USD fiat and it disappeared from my account. Live support also requested screenshots and videos, I sent them all. The agent has created a technical support ticket and now has to wait up to 72 hours for the situation to be resolved.
Good luck! I hope your issue with bc.game gets resolved as soon as possible. It's the first time I've heard about such a problem on BC.game. What if you don't even realize your USD is gone? It's no longer in your account. Hopefully, if this gets settled, you'll receive some compensation. These kinds of errors are difficult especially if you have a large amount of money in BC.game and you don't realize it's being deducted. Hopefully this kind of problem won't happen to anyone. Thank you. Nothing has been decided yet. Live support said to wait up to 72 hours, but most likely they will resolve the issue sooner.
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Lakai01
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✅ NO KYC
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April 04, 2024, 05:57:09 PM |
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Good luck! I hope your issue with bc.game gets resolved as soon as possible. It's the first time I've heard about such a problem on BC.game. What if you don't even realize your USD is gone? It's no longer in your account. Hopefully, if this gets settled, you'll receive some compensation. These kinds of errors are difficult especially if you have a large amount of money in BC.game and you don't realize it's being deducted. Hopefully this kind of problem won't happen to anyone.
This is most likely a display problem in the account, as BC.Game has already confirmed that the USD have been credited and should be available to the account. This also happens from time to time with exchanges (we have just discussed a similar case with Kraken in our German-speaking area), so it should not be that unusual. However, I think it's very good that the support team reacted quickly and has already initiated the solution steps. Of course, it is still annoying.
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Peanutswar
Legendary
Online
Activity: 2212
Merit: 1837
Alliance Of Bitcointalk Translator | ENG to FIL
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April 04, 2024, 09:11:09 PM |
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Congratulations to Cantsay, Gallagher hit the goal in 4'!
To the people who miss out the event, don't worry because we have another game! BC.Game First Goal Prediction! 🔥 BC.Game | Man City vs Luton Town ⚽ 13 April (WIN $50)➥You will predict the first-minute goal and chance to WIN $50! https://bitcointalk.org/index.php?topic=5491646.0
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Cantsay
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April 04, 2024, 10:26:49 PM |
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Congratulations to Cantsay, Gallagher hit the goal in 4'! It seems like luck has been on my side lately. This is the second time I've won a BCgame first goal prediction, mhen!! I feel so much joy right now. It might not be much, but the feeling that comes from being mentioned as the winner is more than enough. Thank you, @peanutswar, Icopress, and BCGame, for making this contest a possibility.
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AHOYBRAUSE
Legendary
Online
Activity: 1260
Merit: 1775
よろしく
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April 05, 2024, 06:22:30 AM |
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Congratulations to Cantsay, Gallagher hit the goal in 4'! It seems like luck has been on my side lately. This is the second time I've won a BCgame first goal prediction, mhen!! I feel so much joy right now. It might not be much, but the feeling that comes from being mentioned as the winner is more than enough. Thank you, @peanutswar, Icopress, and BCGame, for making this contest a possibility. Congrats man! I think I have to change my approach for this contest. Seems like picking an early goal is the way to go here. It wins fairly often. Looking forward for the next games. Season will be over soon so we have to make these last games count!
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markk1
Member

Offline
Activity: 327
Merit: 11
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April 05, 2024, 10:59:50 AM |
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Good luck! I hope your issue with bc.game gets resolved as soon as possible. It's the first time I've heard about such a problem on BC.game. What if you don't even realize your USD is gone? It's no longer in your account. Hopefully, if this gets settled, you'll receive some compensation. These kinds of errors are difficult especially if you have a large amount of money in BC.game and you don't realize it's being deducted. Hopefully this kind of problem won't happen to anyone.
This is most likely a display problem in the account, as BC.Game has already confirmed that the USD have been credited and should be available to the account. This also happens from time to time with exchanges (we have just discussed a similar case with Kraken in our German-speaking area), so it should not be that unusual. However, I think it's very good that the support team reacted quickly and has already initiated the solution steps. Of course, it is still annoying. In 2 days nothing has changed, as there was no USD fiat in my account, and still isn’t.
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