🔥🔥🔥 BC.GAME - CASINO AND SPORTSBOOK | $1,000 GIVEAWAY LIVE! 🔥🔥🔥

[markk1]

Good luck! I hope your issue with bc.game gets resolved as soon as possible. It's the first time I've heard about such a problem on BC.game. What if you don't even realize your USD is gone? It's no longer in your account. Hopefully, if this gets settled, you'll receive some compensation. These kinds of errors are difficult especially if you have a large amount of money in BC.game and you don't realize it's being deducted. Hopefully this kind of problem won't happen to anyone.

This is most likely a display problem in the account, as BC.Game has already confirmed that the USD have been credited and should be available to the account. This also happens from time to time with exchanges (we have just discussed a similar case with Kraken in our German-speaking area), so it should not be that unusual.

However, I think it's very good that the support team reacted quickly and has already initiated the solution steps. Of course, it is still annoying.

In 2 days nothing has changed, as there was no USD fiat in my account, and still isn’t.

3 days have passed and the issue has not been resolved yet. Support promised to resolve the issue within a maximum of 72 hours, but they assured that it would be resolved before this time.

4 days have already passed, no changes. Live support sometimes doesn’t understand the situation.

5 days have already passed, no changes.

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[tabas]

My deposit has been credited now. Thanks everyone for the help and reassurance that it would work out.
I just need to figure out how to get  the withdrawal done now

Happy to see that your deposit has been credited already and your issue has been fixed for now. Now, all you have to do is enjoy and hope you'll get some nice wins.

Despite the holidays, the fund issue case was treated within 5 days that's awesome, and hope the issue won't change the good impression he had about the casino cause I have never experienced such an issue in BC and the deposit is almost instant so is the withdrawal.

Honestly, many might not be impressed with that if it took 5 days. But even with that, as long as the problem has been solved, that's what matters because with some other casinos it is even taking a month and several months while the case is still active on them. So, having that solved in a few days is still a good one.

4 days have already passed, no changes.

I hope that it gets resolved soon as long as they've seen your ticket and said that they're going to solve it, they will. Just as the other quote that I've got that solved it on the fifth day but as I am saying, hoping that it will be taken care of shortly.

[markk1]

Good luck! I hope your issue with bc.game gets resolved as soon as possible. It's the first time I've heard about such a problem on BC.game. What if you don't even realize your USD is gone? It's no longer in your account. Hopefully, if this gets settled, you'll receive some compensation. These kinds of errors are difficult especially if you have a large amount of money in BC.game and you don't realize it's being deducted. Hopefully this kind of problem won't happen to anyone.

This is most likely a display problem in the account, as BC.Game has already confirmed that the USD have been credited and should be available to the account. This also happens from time to time with exchanges (we have just discussed a similar case with Kraken in our German-speaking area), so it should not be that unusual.

However, I think it's very good that the support team reacted quickly and has already initiated the solution steps. Of course, it is still annoying.

In 2 days nothing has changed, as there was no USD fiat in my account, and still isn’t.

3 days have passed and the issue has not been resolved yet. Support promised to resolve the issue within a maximum of 72 hours, but they assured that it would be resolved before this time.

4 days have already passed, no changes. Live support sometimes doesn’t understand the situation.

5 days have already passed, no changes.

They gave me a code for 133 euros and again there were problems, now I can’t go through verification to withdraw funds! The application does not accept my document (EU ID card).
I wrote to online support, they said to wait 1-2 hours, the team will check the documents manually.

[AHOYBRAUSE]

They gave me a code for 133 euros and again there were problems, now I can’t go through verification to withdraw funds! The application does not accept my document (EU ID card).
I wrote to online support, they said to wait 1-2 hours, the team will check the documents manually.

When I verified my ID is also took some hours, that's normal sometimes.
That's why, when I play at sites that mostly require KYC, I do the verifications mostly even before my first deposit ever.
If I have this done already there is no reason to delay future withdrawals and often enough it also gives some better bonuses occasionally which you wouldn't get without KYC.

[markk1]

They gave me a code for 133 euros and again there were problems, now I can’t go through verification to withdraw funds! The application does not accept my document (EU ID card).
I wrote to online support, they said to wait 1-2 hours, the team will check the documents manually.

When I verified my ID is also took some hours, that's normal sometimes.
That's why, when I play at sites that mostly require KYC, I do the verifications mostly even before my first deposit ever.
If I have this done already there is no reason to delay future withdrawals and often enough it also gives some better bonuses occasionally which you wouldn't get without KYC.

They told me in the chat that they rejected my document! They ask me to upload another document, but I only have an ID card.
I have a new ID card, received it this year. They don’t want to accept it, they ask for ANOTHER ID card or passport.

[AHOYBRAUSE]

They gave me a code for 133 euros and again there were problems, now I can’t go through verification to withdraw funds! The application does not accept my document (EU ID card).
I wrote to online support, they said to wait 1-2 hours, the team will check the documents manually.

When I verified my ID is also took some hours, that's normal sometimes.
That's why, when I play at sites that mostly require KYC, I do the verifications mostly even before my first deposit ever.
If I have this done already there is no reason to delay future withdrawals and often enough it also gives some better bonuses occasionally which you wouldn't get without KYC.

They told me in the chat that they rejected my document! They ask me to upload another document, but I only have an ID card.
I have a new ID card, received it this year. They don’t want to accept it, they ask for ANOTHER ID card or passport.

What kind of ID card? I saw you writing in the Russian local board, I guess this area is ok, though you said it an EU ID.
From the EU only France is a restricted region and not permitted to play at BC. Hopefully your's in not from there.

When I did KYC at this site I entered my Japanese residence ID, even though I am German. After some hours it got accepted.

[markk1]

They gave me a code for 133 euros and again there were problems, now I can’t go through verification to withdraw funds! The application does not accept my document (EU ID card).
I wrote to online support, they said to wait 1-2 hours, the team will check the documents manually.

When I verified my ID is also took some hours, that's normal sometimes.
That's why, when I play at sites that mostly require KYC, I do the verifications mostly even before my first deposit ever.
If I have this done already there is no reason to delay future withdrawals and often enough it also gives some better bonuses occasionally which you wouldn't get without KYC.

They told me in the chat that they rejected my document! They ask me to upload another document, but I only have an ID card.
I have a new ID card, received it this year. They don’t want to accept it, they ask for ANOTHER ID card or passport.

What kind of ID card? I saw you writing in the Russian local board, I guess this area is ok, though you said it an EU ID.
From the EU only France is a restricted region and not permitted to play at BC. Hopefully your's in not from there.

When I did KYC at this site I entered my Japanese residence ID, even though I am German. After some hours it got accepted.

I'm from the EU. ID card of a new format.

Here is the response from live support: Since we no longer accept residence permit, please upload id card, passport, or visa.

[markk1]

[AHOYBRAUSE]

I'm from the EU. ID card of a new format.

Here is the response from live support: Since we no longer accept residence permit, please upload id card, passport, or visa.

Well, the picture you showed is not a national ID.
And as they wrote, residence permits are not enough in their eyes.
The ID you showed is exactly that, a long term residence permit for the EU.

It's missing stuff which is shown on regular ID/passports.

If your citizenships is actually Japanese you must have a passport or a mynumber card, especially when living abroad.

[markk1]

I'm from the EU. ID card of a new format.

Here is the response from live support: Since we no longer accept residence permit, please upload id card, passport, or visa.

Well, the picture you showed is not a national ID.
And as they wrote, residence permits are not enough in their eyes.
The ID you showed is exactly that, a long term residence permit for the EU.

It's missing stuff which is shown on regular ID/passports.

If your citizenships is actually Japanese you must have a passport or a mynumber card, especially when living abroad.

Are you seriously? This is an Estonian ID card. This is not my document, from Google photo (I have the same ID card). This is a European document that is valid in the European Union!

[AHOYBRAUSE]

I'm from the EU. ID card of a new format.

Here is the response from live support: Since we no longer accept residence permit, please upload id card, passport, or visa.

Well, the picture you showed is not a national ID.
And as they wrote, residence permits are not enough in their eyes.
The ID you showed is exactly that, a long term residence permit for the EU.

It's missing stuff which is shown on regular ID/passports.

If your citizenships is actually Japanese you must have a passport or a mynumber card, especially when living abroad.

Are you seriously? This is an Estonian ID card. This is not my document, from Google photo (I have the same ID card). This is a European document that is valid in the European Union!

It's a permit ID, you need a national ID. Is that so hard to understand? Which normal person doesn't have a national ID?
This is NOT an Estoinan ID card, learn to read man.
It is a long term residence ID for a Japanese national which applied for this card because he is living there as an expat. Jesus christ, it's not that hard to understand.

There is a big difference between these things, but obviously you don't get it, so I leave it at that.  
Get a real ID before blaming bc for not having one.

[Mahdirakib]

I'm from the EU. ID card of a new format.
Here is the response from live support: Since we no longer accept residence permit, please upload id card, passport, or visa.

You have the residence permit of EU only (from Estonia government). It means you aren't a citizen of EU. Since how long you are living in Estonia? You should have a passport or visa from your own country as you are not a citizen of the EU. At least you should have a government provided ID card of your own country. BCgame wants to verify your citizenship through a document which they have requested.

[markk1]

That's the thing, I am not a citizen of the country in which I was born! This is normal practice in Estonia, Latvia and Lithuania. I was born in the Soviet Union (USSR) in Estonia before 1992.
Therefore, I do not have citizenship in Estonia. Anyone born after 1992 automatically receives Estonian citizenship.

For 5 days they could not resolve the issue of missing USD fiat and money. As a result, they gave a code for 144 dollars in the form of EUR fiat and again problems.
It would have been easier to charge it in crypto and I would have withdrawn it calmly without any problems.

I'll wait until tomorrow. If my documents are not accepted, I will write appropriate reviews in the profiles of representatives on this forum.

[Coin_trader]

That's the thing, I am not a citizen of the country in which I was born! This is normal practice in Estonia, Latvia and Lithuania. I was born in the Soviet Union (USSR) in Estonia before 1992.
Therefore, I do not have citizenship in Estonia. Anyone born after 1992 automatically receives Estonian citizenship.

This explanation still doesn’t make sense, you can always request a citizenship ID if you are living on a country for a long time. There’s a lot of way to get an ID from different government sector like passport, drivers license, etc. This ID is not that hard to get if you are a real citizen of that country.

I'll wait until tomorrow. If my documents are not accepted, I will write appropriate reviews in the profiles of representatives on this forum.

It’s not their problem if you can’t provide the documents which the casino accepted. Submit the proper documents before you file a complaint about your KYC.

[markk1]

That's the thing, I am not a citizen of the country in which I was born! This is normal practice in Estonia, Latvia and Lithuania. I was born in the Soviet Union (USSR) in Estonia before 1992.
Therefore, I do not have citizenship in Estonia. Anyone born after 1992 automatically receives Estonian citizenship.

This explanation still doesn’t make sense, you can always request a citizenship ID if you are living on a country for a long time. There’s a lot of way to get an ID from different government sector like passport, drivers license, etc. This ID is not that hard to get if you are a real citizen of that country.

I'll wait until tomorrow. If my documents are not accepted, I will write appropriate reviews in the profiles of representatives on this forum.

It’s not their problem if you can’t provide the documents which the casino accepted. Submit the proper documents before you file a complaint about your KYC.

I wrote everything above about citizenship.

[AHOYBRAUSE]

I wrote everything above about citizenship.

Still that can't stop you from getting a passport, which would be a form of identification they accept.

But anyway, if you can't provide another form of ID that's you problem actually, as Coin_trader has stated.

By the way, there is a way to obtain citizenship, Wikipedia states:

After independence in 1991, the Estonian government granted Estonian citizenship to the persons who resided in the country before its annexation by the Soviet Union in 1940, as well as to their descendants. Those who could not prove that or arrived after 1940 and their children born in Estonia or elsewhere could acquire Estonian citizenship on condition that they be proficient in the Estonian language and know the country's history. But about 125,000 people (most but not all of whom were Russian speakers) who failed the tests or refused to take them have become stateless, or “non-citizens”, who hold a grey passport. Tens of thousands have opted for the red Russian passports proposed by Moscow. After a change in the law in 1995, all children born in Estonia after 1992 may obtain Estonian citizenship subject to certain conditions.[1]

If you live there for at least 32 years you should speak the language and know some of the history I suppose.

[markk1]

I wrote everything above about citizenship.

Still that can't stop you from getting a passport, which would be a form of identification they accept.

But anyway, if you can't provide another form of ID that's you problem actually, as Coin_trader has stated.

By the way, there is a way to obtain citizenship, Wikipedia states:

After independence in 1991, the Estonian government granted Estonian citizenship to the persons who resided in the country before its annexation by the Soviet Union in 1940, as well as to their descendants. Those who could not prove that or arrived after 1940 and their children born in Estonia or elsewhere could acquire Estonian citizenship on condition that they be proficient in the Estonian language and know the country's history. But about 125,000 people (most but not all of whom were Russian speakers) who failed the tests or refused to take them have become stateless, or “non-citizens”, who hold a grey passport. Tens of thousands have opted for the red Russian passports proposed by Moscow. After a change in the law in 1995, all children born in Estonia after 1992 may obtain Estonian citizenship subject to certain conditions.[1]

If you live there for at least 32 years you should speak the language and know some of the history I suppose.

I can get a passport, it costs 45 euros, are BC.game ready to pay the cost of the fee?

[Cantsay]

I'll wait until tomorrow. If my documents are not accepted, I will write appropriate reviews in the profiles of representatives on this forum.

It’s already been decided, if you keep on submitting the permit despite being rejected before you’ll only end up wasting your time.

I’m sure anyone who’s going to read your review won’t side with you - because you were given a simple take which was to complete your kyc verification and until you can complete it your account still remains there (with the funds intact) - meaning if it takes you up to 2 months to get the required id you’d still come back to meet your account.

I can get a passport, it costs 45 euros, are BC.game ready to pay the cost of the fee?

Bcgame should pay for the cost of you getting an ID for yourself? I haven’t heard that kind of thing in my entire life before.

[tabas]

~image~

Despite that you've covered your face, I'd advise you to remove this picture and edit that post of yours.

I'll wait until tomorrow. If my documents are not accepted, I will write appropriate reviews in the profiles of representatives on this forum.

It’s not their problem if you can’t provide the documents which the casino accepted. Submit the proper documents before you file a complaint about your KYC.

When I've said that I am hoping that it gets resolved soon. Well, that hope has changed already and lost a bit of it if he can't provide the requirements of other IDs for his KYC. But I am still in the hope that he can get his other IDs to provide to the support but giving reviews to the casino when the problem is that you can't provide what they're asking isn't going to solve that either.

[iv4n]

I can get a passport, it costs 45 euros, are BC.game ready to pay the cost of the fee?

Bcgame should pay for the cost of you getting an ID for yourself? I haven’t heard that kind of thing in my entire life before.

This is not going to happen, you have to attach the requested documents Markk1, it's obvious that you're trying to get around the rules, but it doesn't work that way. Some rules are strict and we have to follow them, the only way to get around them is to get approval from the BC team, but I doubt they are willing to do something like that.

By the way, I have seen many different requests and claims, but this is definitely one of the craziest.

Despite that you've covered your face, I'd advise you to remove this picture and edit that post of yours.

You gave him good advice, I don't know why he even shared it here with us...