[ANN] Spondoolies-Tech - carrier grade, data center ready mining rigs

[Guy Corem]

Spondoolies: a question...
Is there a hardware ID or other identifier (other than a order number) that would identify a machine.
Is this information being transmitted to the owner upon order fulfillment?
The reason-in a hosting environment, with many machines coming and going, mistakes could be made.
How can we ensure that a particular miner is mine and not someone else's?
I know that this is not your problem, but S3 all look the same and if there was such an ID, I don't know where to look (in case of S3)

The machines has serial ID.

that is visible in FW/SW?

And on the miner physically.

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[Guy Corem]

...
If you wanted to make up for this Spondoolies and (We really hope you do) you would fix the hosting costs for the affected people and perhaps as a "Sorry" for all the issues you cost Us, offer us a one time first buy/first shipment of one of your future products that we may want to get since we lost mining time (a lot of mining time).

As explained multiple times, the compensation will be for the missing GH/s per the $/GH/s ratio.
We can't reduce our hosting costs in Israel.
We can ship to another DC around the world, with much cheaper cost.

[Biodom]

Yeah right.  When ... gets a broken machine, you can bet it will never be one of 'his'.  Rather, only the customer machines will be those poorly performing and subject to malfunctions.  The joy of being the host I guess.  lol.  Suckers.

Please do not associate your fantasies with my posts. I simply asked a technical question.

[Guy Corem]

No need to feed the troll ...
He lives for those interactions.
Quoting him defeat the Ignore function.

[wissam]

Hi Spondoolies ...

Contact sales@ and we'll work something out.
We can't reduce our hosting costs due to the electricity cost in Israel. We're hosting at our own cost.
What we can do is ship to a cheaper DC operated by one of our partners.

Shipping to another provider is NOT a solution Spondoolies. We want our Machines hosted and taken care of by you because you have parts and expertise should anything go wrong etc.

If you can't adjust the hosting costs due to costs of electricity then fine, you maybe able to do something else to compensate. For example for people like me that went all out to pay a lot of $$$ to you, a wholesale price for me from now on wards on the devices I purchase would not be a bad idea. Maybe throw in additional X amount of SP30s to run for about 1-2 months (depending on how long you made us wait).

There are so many ways you can compensate us but you don't do it, Why? You don't listen to our advise or feedback, Why?

Look everyone makes mistakes and we can all improve, and it's not too late for you to introduce a better solution for your affected customers. You did provide at one stage lower hosting costs for August batch, why didn't you extend that to us that were affected in September...

[Guy Corem]

We're working with various partners with excellent technical skills and the ability to maintain the SP30 at peak efficiency.
It's the long term solution anyhow, because the electricity cost in Israel is way too expensive.
Hosting with us should be considered a short term solution for few months. For the long tail, it makes much more sense to host elsewhere.

Edit: We already ran out of capacity in our 1MW DC.
We're augmenting the web site to allow selecting a DC from a list of approved partners when ordering.

[Guy Corem]

I don't know why anyone would buy/produce a1 miners when the chips are twice as expensive as BE200.

AM wasn't able to sell their inferior gen3 in China, this is why they reverted to self-mining and selling miners again.
We're getting 2 requests each day from system integrators that currently using A1. Take a look at Discuss Fish growth

Doesn't answer my question at all. Why is BE200 "inferior" despite being half the cost and equally efficient?

And what do you mean they weren't able to sell in china? How much PH do you think AM sold?

Do enlighten me about A1 cost. I find it amusing.
And I can't help it (too tired): apparently not enough to distribute some dividends

AM margins on the Tube are very low. It was done mainly as another attempt to recover the investment done in gen3 wafers.
AM went all in and need to recover some of the $ before they won't be able to.

[Biodom]

Spondoolies: a question...
Is there a hardware ID or other identifier (other than a order number) that would identify a machine.
Is this information being transmitted to the owner upon order fulfillment?
The reason-in a hosting environment, with many machines coming and going, mistakes could be made.
How can we ensure that a particular miner is mine and not someone else's?
I know that this is not your problem, but S3 all look the same and if there was such an ID, I don't know where to look (in case of S3)

The machines has serial ID.

that is visible in FW/SW?

And on the miner physically.

I am sure that you have this covered, but assuming that buyer has no physical contact with the machine(s), some other ID process has to be in place.
For example, buyer gets a shipping email with machine's serial number, then logs in into "his" machine at the hosting site, checks the Serial number in the FW/SW and that should be the same as in his/her email-it is all good. You would think that people cannot make such mistakes (misplace, mislabel, etc), but as a matter of fact they do, especially since there is nothing to distinguish one machine from another (color, etc.). I would actually suggest for hosting sites with hundreds of machines some form of barcoding with double label-one goes on the machine, another into customers file and they have to match. There are barcoding printers that can do a small double label.

[bobsag3]

Spondoolies: a question...
Is there a hardware ID or other identifier (other than a order number) that would identify a machine.
Is this information being transmitted to the owner upon order fulfillment?
The reason-in a hosting environment, with many machines coming and going, mistakes could be made.
How can we ensure that a particular miner is mine and not someone else's?
I know that this is not your problem, but S3 all look the same and if there was such an ID, I don't know where to look (in case of S3)

The machines has serial ID.

that is visible in FW/SW?

And on the miner physically.

I am sure that you have this covered, but assuming that buyer has no physical contact with the machine(s), some other ID process has to be in place.
For example, buyer gets a shipping email with machine's serial number, then logs in into "his" machine at the hosting site, checks the Serial number in the FW/SW and that should be the same as in his/her email-it is all good. You would think that people cannot make such mistakes (misplace, mislabel, etc), but as a matter of fact they do, especially since there is nothing to distinguish one machine from another (color, etc.). I would actually suggest for hosting sites with hundreds of machines some form of barcoding with double label-one goes on the machine, another into customers file and they have to match. There are barcoding printers that can do a small double label.

All of our colocated machines are labeled and marked to a customers account, and contract; and if ordered from us their Minersource account and customer details on the store. Even their incoming boxes get labeled

[RawDog]

To the black bitcoin miners market district trading SP30s for crack )

Did you get the crack or the SP30?

I have an SP30 on order, but I did find this comment funny  

Most of my shit is pretty funny.  I've got people buckling over laughing at this bullshit.  While we don't have hashing, at least we've got a laugh or two.

[wissam]

We're working with various partners with excellent technical skills and the ability to maintain the SP30 at peak efficiency.
It's the long term solution anyhow, because the electricity cost in Israel is way too expensive.
Hosting with us should be considered a short term solution for few months. For the long tail, it makes much more sense to host elsewhere.

Edit: We already ran out of capacity in our 1MW DC.
We're augmenting the web site to allow selecting a DC from a list of approved partners when ordering.

This is a future solution for your own problem (not ours) because you can't host/accommodate everyone, and not being able to get people up and running with their devices will mean people will buy less from you (I wouldn't have bought if you couldn't host for me for example).

It's good that you are making arrangements for other qualified people to host on your behalf but that doesn't solve our current situation where in Us your BIG customers of $100,000+ are affected. Those that have 1-2 machines only lose a small amount (Which they shouldn't have to lose anyway to begin with) and we that pay so much lose a lot more, so we can't stand for that.

Don't push the problem away, provide a solution so that all your customers (especially the big ones like me) are happy and that will encourage more future business due to customer returning to buy more and recommending your services to others. You need to think of it as a happy customer = better business for you long term if you wanted to stay in the business that is.

[Guy Corem]

Wissam,
You've made your argument very clear. I've replied. We can't reduce our hosting costs or give further compensation.
I'm sorry you're unhappy about it. You're welcome to continue the discussion by emailing sales@

Guy

Edit: The solution I've purposed is relevant to any customer, big or small. Host for 1-2 months with us, ship to a cheaper DC afterwards.
Specifically in your case, your oder is September. You have enough time to select a DC. We'll return the hosting costs you've paid.

[RawDog]

Wissam,
You've made your argument very clear. I've replied. We can't reduce our hosting costs of give further compensation.
I'm sorry you're unhappy about it. You're welcome to continue the discussion by emailing sales@

Guy

Yeah, but don't post here any longer - it is fucking up their good reputation.

[Guy Corem]

PM:

Code:

[quote author=RawDog link=action=profile;u=196289 date=1408752426]
You'll be happy to know I was paid by KnC to counteract RoadStress' bullshit in their forum thread.  KnC thought you'd just like to share in the trash talk that your guy delivers to them.  I'll tell you this, he outposts me 2:1 - so by at least one measure, you guys are winning. 
[/quote]

1) BS
2) RoadStress wasn't hired by us to trash talk any thread. No one was.
3) Get a life. But if you enjoy it, by all means, do continue.

Guy

[wissam]

Wissam,
You've made your argument very clear. I've replied. We can't reduce our hosting costs of give further compensation.
I'm sorry you're unhappy about it. You're welcome to continue the discussion by emailing sales@

Guy

Yeah, but don't post here any longer - it is fucking up their good reputation.

Spondoolies this is an open forum and the only reason you want us to talk to you to your email (Which take 3 days to get a reply if we are lucky) is perhaps because you know that what you are doing is not right or good enough for your customers and you don't want others to see what your customers are experiencing with you. For the benefit of everyone in the World, who is even thinking of buying your products or hosting with you, it is important that this matter is discussed here in OPEN and public forum.

I don't mean to cause anyone any grief, especially your company, but the only way something will change is if everyone sees how you are treating your customers, because if you don't change you will lose business I PROMISE, not just from me but everyone else as well.

I will communicate via email privately once you have provided an adequate solution to me, so far your solution basically translates to "Don't host with us we are too expensive for you to afford and we are NOT going to do anything else to fix up our BIG mistake of not delivering what we promised".

You have the chance NOW to make everyone happy (especially your customers) and prove that you care for the interests of your customers who have trusted you with their life savings. Think long, hard and carefully about this before replying or saying that this is not a place to discuss. I am a customer that spent $125,900 USD so far and therefore EVERYONE will be watching this spot to hear and see what happens to me and what you do to your customers.

[RawDog]

PM:

Code:

[quote author=RawDog link=action=profile;u=196289 date=1408752426]
You'll be happy to know I was paid by KnC to counteract RoadStress' bullshit in their forum thread.  KnC thought you'd just like to share in the trash talk that your guy delivers to them.  I'll tell you this, he outposts me 2:1 - so by at least one measure, you guys are winning. 
[/quote]

1) BS
2) RoadStress wasn't hired by us to trash talk any thread. No one was.
3) Get a life. But if you enjoy it, by all means, do continue.

Guy

'PM' the P stands for private you moron!  lol

[RawDog]

I am a customer that spent $125,900 USD

That's a lot of cake brother.  If I were you, I'd be pissed.

[Guy Corem]

Wissam,
I went over the correspondence and I did see that you've requested to join the GB Titan DC offer and we refused.
If you want, we can add you. A better option will be Minersource or Toom.im for example.
Both of them give remote access to the miners.

Guy

Edit: We seriously considered changing from Titan to one of the above options. We decided against, not to break a promise.
Both of those options provide better deal.

[wissam]

Wissam,
I went over the correspondence and I did see that you've requested to join the GB Titan DC offer and we refused.
If you want, we can add you. A better option will be Minersource or Toom.im for example.
Both of them give remote access to the miners.

Guy

Edit: We seriously considered changing from Titan to one of the above options. We decided against, not to break a promise.
Both of those options provide better deal.

If you can please outline the costs involved in these for me to compare that would be helpful. I'd like a comparison to understand the on-going costs and I want to know if those hosting services are endorsed by Spondoolies and if they will be updating firmware and looking after our devices to provide the best efficiency of the machines the same way that Spondoolies does, because I don't have the time to be logging into my 25 units (Plus the more that will follow should I become a happy customer) and worrying about if something goes wrong I have to pay shipping back to Spondoolies for repairs and all that stuff etc. Also I know that when there is down time due to device issues or hosting issues Spondoolies will put up extra machines to cover the downtime, I don't know if other providers do that, I don't think they do because they won't have the machines but you do. These are all reasons why I wanted to stick to the original plan of hosting with Spondoolies to begin with.

[bobsag3]

Wissam,
I went over the correspondence and I did see that you've requested to join the GB Titan DC offer and we refused.
If you want, we can add you. A better option will be Minersource or Toom.im for example.
Both of them give remote access to the miners.

Guy

Edit: We seriously considered changing from Titan to one of the above options. We decided against, not to break a promise.
Both of those options provide better deal.

If you can please outline the costs involved in these for me to compare that would be helpful. I'd like a comparison to understand the on-going costs and I want to know if those hosting services are endorsed by Spondoolies and if they will be updating firmware and looking after our devices to provide the best efficiency of the machines the same way that Spondoolies does, because I don't have the time to be logging into my 25 units (Plus the more that will follow should I become a happy customer) and worrying about if something goes wrong I have to pay shipping back to Spondoolies for repairs and all that stuff etc. Also I know that when there is down time due to device issues or hosting issues Spondoolies will put up extra machines to cover the downtime, I don't know if other providers do that, I don't think they do because they won't have the machines but you do. These are all reasons why I wanted to stick to the original plan of hosting with Spondoolies to begin with.

We update the firmware of all of our colocation machines after checking with the owner to get their permission,  and do as much troubleshooting and repairing as we can under any circumstance that may arise.