Betpanda.io | Anonymous Crypto Casino | Welcome Bonus Up to 1BTC

[mirakal]

That is a bit sad to know. Were you using the support staff from live chat, right? If yes, I suggest you train the email option to write to support (Support@betpanda.io). They might have a better understanding of what's going on vs those live chat guys.
The only challenge is the replies may not be instant

The refund from Betpanda has been made and I received the funds even though I had to wait more than 24 hours, it doesn't matter what is important is that the funds are back.
But I have yet to get a definitive answer as to why my deposits are always not credited, and to date there is no satisfactory answer either from Support@Betpanda.io.

Well, finally the problem was resolved. They may not have given a specific reason why it wasn’t credited, but the important part is that it’s settled and the casino keeps its reputation intact. More than 24 hours isn’t normal, and I get why it’s annoying. Still, sometimes casinos need time to investigate if their system flags a deposit.

Maybe that payment option just isn’t ideal for you. It might be better to try a different one next time.

[Odusko]

That is a bit sad to know. Were you using the support staff from live chat, right? If yes, I suggest you train the email option to write to support (Support@betpanda.io). They might have a better understanding of what's going on vs those live chat guys.
The only challenge is that the replies may not be instant

The refund from Betpanda has been made and I received the funds even though I had to wait more than 24 hours, it doesn't matter what is important is that the funds are back.
But I have yet to get a definitive answer as to why my deposits are not always credited, and to date, there is no satisfactory answer either from Support@Betpanda.io.

Well, finally the problem was resolved. They may not have given a specific reason why it wasn’t credited, but the important part is that it’s settled and the casino keeps its reputation intact. More than 24 hours isn’t normal, and I get why it’s annoying. Still, sometimes casinos need time to investigate if their system flags a deposit.

Maybe that payment option just isn’t ideal for you. It might be better to try a different one next time.

Cor the past 48 hours some cryptocurrency payments processors have being having issues with withdrawals processing that is so annoying if I must be sincere with you guy's, I had to change and swap my coins to other network to be able to get them out of one platform like that some few hours ago when it seems that my normal withdrawal method did not work for me, so yes this my be as a result of network issues and not probably from the betpanda site but good to know that everything is now resolved.

[BABY SHOES]

I'm sure it's just a bug in your account that doesn't credit when you deposit some amount. It always happens, even on exchanges. Reporting it to the support to inform them early for immediate action. Just like mine on two different platforms: an online wallet and a casino. Bugs like this are pretty common, and they should be fixed by the technical team.

I'm not sure if this is a bug because twice making deposits I get the same problem “balance not credited” they just refund the balance without explaining why each deposit is not credited... it's a bit confusing.

I sent an email to support@betpanda.io explaining the chronology of my deposits not being credited... then I got this reply, obviously a dissatisfied reply, like they don't know the meaning of this issue.

[Woodie]

I'm sure it's just a bug in your account that doesn't credit when you deposit some amount. It always happens, even on exchanges. Reporting it to the support to inform them early for immediate action. Just like mine on two different platforms: an online wallet and a casino. Bugs like this are pretty common, and they should be fixed by the technical team.

I know for a fact that some platforms like Binance exchange don't like funds from m*xers and maybe this could be the reason behind this..maybe source of funds is coming from a place the casino deems questionable **just my guess** perhaps trying changing wallets when trying to fund your account, hope this works and goodluck.

[MusaMohamed]

I know for a fact that some platforms like Binance exchange don't like funds from m*xers and maybe this could be the reason behind this..maybe source of funds is coming from a place the casino deems questionable **just my guess** perhaps trying changing wallets when trying to fund your account, hope this works and goodluck.

Tier 1 exchanges are favorite targets of governments and they are types of exchanges most compliant with AML/KYC. Not only Binance, other big exchanges dislike funds deposited to user accounts with signals of tainted coins.

Be careful using Binance & Centralized Exchange.
Sanctioned Services and the service traceability to this forum, Any danger?
[Part IV] Get your coins out of custodial wallets now.

[dimonstration]

I'm sure it's just a bug in your account that doesn't credit when you deposit some amount. It always happens, even on exchanges. Reporting it to the support to inform them early for immediate action. Just like mine on two different platforms: an online wallet and a casino. Bugs like this are pretty common, and they should be fixed by the technical team.

I'm not sure if this is a bug because twice making deposits I get the same problem “balance not credited” they just refund the balance without explaining why each deposit is not credited... it's a bit confusing.

I sent an email to support@betpanda.io explaining the chronology of my deposits not being credited... then I got this reply, obviously a dissatisfied reply, like they don't know the meaning of this issue.

This is such an inconvenience since it’s only deposit which probably wants to play in the casino.

Do you try already depositing other currency? To determine whether the problem is on your account or just the deposit option that use during your last attempt.

The Bitcointalk representative of Betpanda can help to clarify this if the live support is unhelpful to solve your deposit problem. Maybe @little_mouse can raise this concern.

[mirakal]

I know for a fact that some platforms like Binance exchange don't like funds from m*xers and maybe this could be the reason behind this..maybe source of funds is coming from a place the casino deems questionable **just my guess** perhaps trying changing wallets when trying to fund your account, hope this works and goodluck.

Mixers, maybe. But casinos, I don’t think they get flagged that easily. I’ve been using Binance for a long time, tried different casinos, licensed or not, and I haven’t had a single issue with my account. I’ve also used mixers before, though that was a few years back. Lately it’s mostly casinos and some unregistered exchange. Still, I haven’t received any warning or message saying my account was flagged or suspected of anything.

[BitMaxz]

I'm not sure if this is a bug because twice making deposits I get the same problem “balance not credited” they just refund the balance without explaining why each deposit is not credited... it's a bit confusing.

I sent an email to support@betpanda.io explaining the chronology of my deposits not being credited... then I got this reply, obviously a dissatisfied reply, like they don't know the meaning of this issue.

Based on that email it seems they don't have plan to disclosed what the issue is, but I believe for me, it's just a bug, which is pretty common to any platform.
There's nothing we can do but to respect what they said.

I know for a fact that some platforms like Binance exchange don't like funds from m*xers and maybe this could be the reason behind this..maybe source of funds is coming from a place the casino deems questionable **just my guess** perhaps trying changing wallets when trying to fund your account, hope this works and goodluck.

I don't think so. Even if I think the funds came from the flagged addresses(with illegal history, m*xers, or blocklisted), I think it should be credited, but the account would be frozen, and the casino would demand some documents.
But the issue is it wasn't credited the common cause is usually on their backend related to payment gateway.

[Woodie]

I know for a fact that some platforms like Binance exchange don't like funds from m*xers and maybe this could be the reason behind this..maybe source of funds is coming from a place the casino deems questionable **just my guess** perhaps trying changing wallets when trying to fund your account, hope this works and goodluck.

Mixers, maybe. But casinos, I don’t think they get flagged that easily. I’ve been using Binance for a long time, tried different casinos, licensed or not, and I haven’t had a single issue with my account. I’ve also used mixers before, though that was a few years back. Lately it’s mostly casinos and some unregistered exchange. Still, I haven’t received any warning or message saying my account was flagged or suspected of anything.

My assumption was based on cases I have seen that a casino has refused to payout a withdrawal on suspicion of player being involved in fraud , but you are right.. these kind of scenarios are isolated case's but better we ensure we having clean coins to avoid casino's or whoever acting funny after receiving our funds without any kind of fuzz 

[khaled0111]

...

It’s common for casinos and other platforms to face technical and various kinds of issues from time to time. What really makes the difference is how the casino deals with these issues. Reputable ones will fix them as soon as they notice them, which is what happened here. Happy you got refunded, btw.
I also understand that there are some details that customer support can’t disclose publicly (there might be a reason why they couldn’t explain what happened). However, they should have told you whether the issue was resolved once and for all or not.

[Dave1]

...

It’s common for casinos and other platforms to face technical and various kinds of issues from time to time. What really makes the difference is how the casino deals with these issues. Reputable ones will fix them as soon as they notice them, which is what happened here. Happy you got refunded, btw.
I also understand that there are some details that customer support can’t disclose publicly (there might be a reason why they couldn’t explain what happened). However, they should have told you whether the issue was resolved once and for all or not.

Yeah, there could be reasons that they can divulge in public, maybe they have this proprietary things with their tools and maybe agreed with the software company not to tell anyone specially about technical behind is.

As for customer support, they are the lowest of the tier, so they pay grade could have been in certain levels. So they can't just give us the correct reason and probably just be answering base on what it is given to them by the next level.

[impulse709]

...

It’s common for casinos and other platforms to face technical and various kinds of issues from time to time. What really makes the difference is how the casino deals with these issues. Reputable ones will fix them as soon as they notice them, which is what happened here. Happy you got refunded, btw.
I also understand that there are some details that customer support can’t disclose publicly (there might be a reason why they couldn’t explain what happened). However, they should have told you whether the issue was resolved once and for all or not.

Yeah, there could be reasons that they can divulge in public, maybe they have this proprietary things with their tools and maybe agreed with the software company not to tell anyone specially about technical behind is.

As for customer support, they are the lowest of the tier, so they pay grade could have been in certain levels. So they can't just give us the correct reason and probably just be answering base on what it is given to them by the next level.

Any casino may encounter technical problems, but such problems are more frequent with crypto in which integrations and backend systems are more complicated. It is the reaction of the casino that is important. The refund, in this case, is a good development and demonstrates that they have been responsible. Meanwhile, on the one hand, the customer support might not be aware of all technical specifics; at the same time, the information about whether the problem is fully fixed should be available to them to ensure the transparency and confidence of the user.

[knuckey]

I'm sure it's just a bug in your account that doesn't credit when you deposit some amount. It always happens, even on exchanges. Reporting it to the support to inform them early for immediate action. Just like mine on two different platforms: an online wallet and a casino. Bugs like this are pretty common, and they should be fixed by the technical team.

I'm not sure if this is a bug because twice making deposits I get the same problem “balance not credited” they just refund the balance without explaining why each deposit is not credited... it's a bit confusing.

I sent an email to support@betpanda.io explaining the chronology of my deposits not being credited... then I got this reply, obviously a dissatisfied reply, like they don't know the meaning of this issue.

Three days ago, I experienced the same thing as you. As far as I know, the transaction didn't pass the "Know Your Transaction (KYT)" process. I've already inquired about this directly through live support.
To make things easier, I recommend using a new wallet to make another deposit. I've tried it and it worked.