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Let's talk about those X1 orders for a minute. Any explanation from David or direct from BA as to why people who paid after I did to MS received their X1s and the earlier direct BA customers have not?
Here are some of the emails I received from BA in response to a direct refund request. By the end of it, it turns out BA does not have access to their own system to process refunds. This is seriously a scam. No question about it. Read it for yourself. They have stopped replying to my emails.
Dear *******,
We are sorry to hear that you do not wish to continue with your order. As your order has already been put in production it is difficult for us to issue you with a refund. However, we do not want to make anyone unhappy therefore we will do our best to refund your money by moving your order to a new customer.
We have started manufacturing the X1 with our control boards and we have received an update from the management.
And as the team is trying to smoothen out the challenges with Prospero X3; we were told of the new updates from the management that was just released; and you can view the latest and complete updates/news on our website's news section by clicking this link -
http://www.blackarrowsoftware.com/store/index.php?dispatch=news.listWe understand your concerns also your situation, and be assured that all efforts to expedite everything; is aimed to give our customers the best of our products and services.
We received queries and suggestions regarding compensation packages. We will address the compensation issues as soon as we resume the shipping of the full spec Prospero X1 and Prospero X3 miners.
Few months ago we announced that we have a surprise in store for our customers. We will disclose the full details as soon as we resume the shipping of the full spec Prospero X1 and Prospero X3 miners.
We recognize the importance of this topic and our management team will address it accordingly.
However, we understand that you might not agree with us and we'll offer you the refund if you decide to go ahead with it.
If you wish to proceed with the refund, please understand and agree with the following:
1. We can only pay the same way the payment was made, Black Arrow is not an investment or insurance company and cannot accept to be taken advantage of.
2. A refund request is final. We will not accept to reinstate your order if you change your mind later.
3. As per agreed terms and conditions of sale, we are not obliged to issue you with a refund and this delay is acceptable. However, we are doing our best to keep everyone happy and we'll issue the refund.
4. To cover time used to refund this order, for each transfer needed to be made, we will charge 50 USD and all 3rd party fees. In some cases, we might also need to charge a further 30 USD handling fee for each incorrect or incomplete transfer information provided by the customer.
The date for all FIAT refunds is after we are able to ship our products. We will be able to issue refunds after we start shipping our products as at that time we can allocate personnel to process this type of refunds. We will do our best to start FIAT refunds at an earlier date if we will have available personnel.
Unfortunately we cannot provide refund in FIAT currencies at the earlier date. If you wish refund for more than one order, we will refund all orders in one transfer to minimize the costs.
To process your refund request properly, kindly share your banking details and please feel free to contact us if you will have any further questions.
Sincerely,
Sylvia
Dear ********,
We understand your situation as we also had order placed with the company before we started working in it and we have also lost a lot of money we have invested.
The refund can be done only after we ship 1st batch of the hardwares, as money collected are not just kept in bank account, but spent for the production.
I would ask you to kindly wait until we ship our devices 1st batch which is not far off from now and then your refund can be issued.
Apologies for the inconvenience this may have caused you and Please feel free to contact us anytime for further questions, thank you.
Sincerely,
Sylvia
Dear ********,
Kindly understand that I don't have access to the refund process and the only best thing that I can do for your request is to make a follow-up of your refund request. Also understanding your issues and concerns; be assured that all efforts of the team is put to expedite everything.
And with regard to the refund process, this will be done soon. The management just needs to properly smoothen out the shipment of all Batch 1 and Batch 2 orders, and then all refund requests also with the other pending process requests will be the next priority.
Understanding your issues and concerns; be assured that all efforts of the team is put to expedite everything, and that includes the refund process. And since your refund request has already been escalated, please make sure you do have a confirmation that you are on the refund list after the proper review has been done.
Sincerely,
Sylvia
