FastCash4Bitcoins Support Thread

[TangibleCryptography]

Important announcement effective 31 May, 2013:

https://bitcointalk.org/index.php?topic=224057

This thread has been locked.
If you have a pressing support issue please send an email to info@tangiblecryptography.com

[Stephen Gornick]

You locked the old thread but didn't include a link to this one:
 - http://bitcointalk.org/index.php?topic=85395.msg993290#msg993290

The site looks great.

A couple items.

1.) How is "Cash deposit at a local branch" a method for me to Sell bitcoins to you?  Was that intended to mean "cash transfer to a bank" e.g., Account-to-account (A2A)?

2.) Will you ever be selling bitcoins?

3.) On the Contact Us page:
 - http://fastcash4bitcoins.com/Contact.aspx
the link to your profile is missing the u= for userid.  Should be:
 - http://bitcointalk.org/index.php?action=profile;u=57640

[TangibleCryptography]

"Cash Deposit" involves us depositing cash into your bank account (BofA or Wells Fargo only).  In most cases the transaction will clear within minutes.  You sell us Bitcoins, we pay you in cash.

We do sell bitcoins (see "surplus" thread in sig) but generally they are large sales (avg sale is ~$4K and a few in the five figures) to customers who value their privacy and would like to avoid slippage on the major exchanges.  We have a project planned to bring Bitcoin sales to the general public but it likely is some months away.

I will fix the missing/broken links and then I need to get some sleep.

Thanks for your interest.

[knokturnl]

Just placed a manual order with TC, hopefully all goes well. We shall find out tomorrow!

[TangibleCryptography]

Thanks for all the PM on site improvements.  I just want to say a) keep them coming and b) yes the site is spartan.  Most of the coding was done on the back end to ensure accurate and secure order submission and verification.  We intend to improve the site over the coming days/weeks to make it more user friendly.  The end goal will be moving to a new site based on MVC design

Some technical notes:

You can't change an order.  This is done intentionally to reduce the attack surface.  Even if an attacker hacks your order password all he can do is see your order not redirect funds.  If you need to change an unfunded order just create a new one.  The unfunded order will expire after 15 minutes.  If there is an error in a funded order we will refund it.  You can then create a new one and fund it again.

Due to limits of our webhost the backend only runs every 1-2 minutes (depends on server load).  Please wait 1-2 minutes for status changes to be reflected.  We are shopping a dedicated server which should allow near realtime status updates.

[malaimult]

would be nice to buy btc too

[Bitco]

Thanks for all the PM on site improvements.  I just want to say a) keep them coming and b) yes the site is spartan.  Most of the coding was done on the back end to ensure accurate and secure order submission and verification.  We intend to improve the site over the coming days/weeks to make it more user friendly.  The end goal will be moving to a new site based on MVC design

For a site like this, simple is better.  Keep in mind that some people will be using mobile phone browsers, so you want it to load fast and fit on a small screen.  Avoid lots of javascript, as it's too easy to break things with complex scripts.

Also, spell check:

Currrent Buy Price: $6.25 USD/BTC

[TangibleCryptography]

would be nice to buy btc too

There is no website but we offer larger sized direct sales.  You can find info in the "surplus" link in the sig.  PM/email w/ PGP encryption.  We have plans for smaller/retail bitcoin purchases.

[TangibleCryptography]

For a site like this, simple is better.  Keep in mind that some people will be using mobile phone browsers, so you want it to load fast and fit on a small screen.  Avoid lots of javascript, as it's too easy to break things with complex scripts.

That is the reason for moving to MVC.  By separating out the business logic into a series of restful states it is easy to build multiple "views" (one of which can be optimized for smartphone) using the same backend.  An android app potentially could be one specialized view.

Also, spell check:

Currrent Buy Price: $6.25 USD/BTC

I am horrible when it comes to grammar and spelling.   I find it easier to think in code/concepts and have a very bad habit of making up my own language with its own unique syntax.  Help is one the way though.  An extensive review of the copy/text will be done this week.

[Stephen Gornick]

Also, spell check:

Currrent Buy Price: $6.25 USD/BTC

I am horrible when it comes to grammar and spelling.   I find it easier to think in code/concepts and have a very bad habit of making up my own language with its own unique syntax.  Help is one the way though.  An extensive review of the copy/text will be done this week.

When bitcoin is traded, the forex currency pairing chooses the stronger currency (BTC) for the base currency and the weaker currency (USD) for the cross currency.  As such, prices are quoted as BTC/USD.   Now I can see why you would want to clearly show a price per BTC, in dollars, but specifically displaying it that way (i.e., USD/BTC) is confusing as it looks like a forex currency pair.

Perhaps displaying that as $6.25 USD per BTC would be an approach that is more clear?

[TangibleCryptography]

Perhaps displaying that as $6.25 USD per BTC would be an approach that is more clear?

I will add that to the todo.  It makes sense.  I never though the USD/BTC would be confusing but spelling it out can't hurt usability.

[TangibleCryptography]

Update:

To add something worth announcing in our "non-announcement" announcement we are waiving the normal 1% fee on the next $5,000 $4,400 $3,800 $2,700 $600 left in PayPal payouts.

It likely won't last long.

[nanook7]

Great service...thanks

2 pieces of feedback

-It is possible to continue the transaction if you put two different paypal addresses on the lines.  There doesn't seem to be a check to compare the two address lines.
-The refund address line doesn't check to see if the return address is of the correct format. I accidentally copied only half of a valid address and it was accepted.

Thanks again.

[TangibleCryptography]

Great service...thanks

2 pieces of feedback

-It is possible to continue the transaction if you put two different paypal addresses on the lines.  There doesn't seem to be a check to compare the two address lines.
-The refund address line doesn't check to see if the return address is of the correct format. I accidentally copied only half of a valid address and it was accepted.

Thanks again.

I am working on making the site more intuitive.  The PayPal address is the address paid.  The email contact is a general email address where we can contact you about problems (it is requested on all payout types).  They may be the same but some customers like using a separate email address for PayPal.

I will be adding error checking on the refund address as well as password confirmation field, and some instructions on the status page.

Thanks for the feedback.

[coinrolls2]

Hey Tangible,

I was wondering if you were still going process my order soon?

Cheers,

CR

[Gladamas]

Looks awesome! After GetBitcoin stopped accepting Sell orders I was looking for something like this.

[TangibleCryptography]

I was wondering if you were still going process my order soon?
Cheers, CR

PM sent.

[DATA COMMANDER]

The sell form doesn't mention any restrictions on ACH/wire, but I thought these methods could only be used with BoA/Wells Fargo...?

[TangibleCryptography]

The sell form doesn't mention any restrictions on ACH/wire, but I thought these methods could only be used with BoA/Wells Fargo...?

ACH is open to any bank which has a US routing number.
Bank wire is open to any domestic bank (US routing number - ABA) or international bank (SWIFT code). 

Banks in foreign countries that don't utilize SWIFT codes are not accessible.  Banks operating in or owned by foreign countries on US currency export restriction list are inaccessible.  An example would be Iran.  We can wire funds just about anywhere else.

The "cash deposit" option is limited to BofA and Wells Fargo as those are the only major banks which has a local branch in our area.

[EPiSKiNG]

Can you do CitiBank??

-EP