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AdvancedCash
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August 20, 2015, 08:52:36 AM |
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a friend that sent me a SEPA payment that I have not yet received as of today I don't really see any uncredited bank transfers of that amount at the moment. Please contact us in the tickets with sender name and date and exact amount and we will run a more in-depth search. |
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Coin-NRW
Newbie
 Offline
Activity: 37
Merit: 0
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August 25, 2015, 07:39:21 PM |
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Hello Advancedcash!
I tried to get in contact with your support staff with your ticket System, but there was no answer for 3 days now.
My problem:
The balance of my plastic card was 651,02 EUR, but there are now two new transactions with -740 and -10 EUR.
So my Balance is now -98,98 EUR.
This two transactions are wrong, and the negative (!) balance is wrong too.
Please correct my balance.
Please get in contact with me per PM.
Thank you.
Hey. I did see your ticket, but thing is, we are evening out a few things related to the newly launched EUR cards with our card vendor and I haven't been able to get all the details on this for you just yet. Sorry about this delay, I'm on it and I'll make sure we respond to this ASAP. Hello, thank you for your answer. I understand that the EUR cards are new and there can be problems, but how much time will you need to refund my money? Thank you again. Hello, a short update: Support got in touch with me pretty fast. Today all money was refunded. Thank you! |
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Blawpaw
Legendary
Offline
Activity: 1596
Merit: 1027
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August 25, 2015, 07:54:08 PM |
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I have enjoyed the service, but lately I have been having some problems...
I have my pre paid debit EUR card charged and when I try to use it in some places (and these shops accept mastercard) it says that I have insufficient funds when in I really have...
Anyone else has this problem as well?
Can anyone explain me what's going on?
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AdvancedCash
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August 25, 2015, 07:57:17 PM |
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I have enjoyed the service, but lately I have been having some problems...
I have my pre paid debit EUR card charged and when I try to use it in some places (and these shops accept mastercard) it says that I have insufficient funds when in I really have...
Anyone else has this problem as well?
Can anyone explain me what's going on?
I can probably explain it, but only if you create a ticket. A forum post is not really helpful in these situations. |
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Blawpaw
Legendary
Offline
Activity: 1596
Merit: 1027
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August 25, 2015, 08:15:22 PM |
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I have enjoyed the service, but lately I have been having some problems...
I have my pre paid debit EUR card charged and when I try to use it in some places (and these shops accept mastercard) it says that I have insufficient funds when in I really have...
Anyone else has this problem as well?
Can anyone explain me what's going on?
I can probably explain it, but only if you create a ticket. A forum post is not really helpful in these situations. Ok, you're right and I have already created a Ticket. I just wish that you please solve this issue the best way you can! Thanks. |
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redsn0w (OP)
Legendary
Offline
Activity: 1778
Merit: 1043
#Free market
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August 28, 2015, 07:09:14 PM |
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Bump.
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a7mos
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September 08, 2015, 05:07:59 PM |
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Hello advcash
I wonder why your bitcoin to dollar price is always lower than the current price in others site like blockchain , coindesk .. Etc ?
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AdvancedCash
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September 08, 2015, 05:12:49 PM |
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Hello advcash
I wonder why your bitcoin to dollar price is always lower than the current price in others site like blockchain , coindesk .. Etc ?
Every marketplace has its own price, ours may be more or less different from what you see on other sites depending on how the Bitcoin prices fluctuate. As for why it is lower, think of it like a currency exchange office somewhere in the city. You walk in there and you are not surprised to see an exchange rate that is different from what you see for xe.com for the same currencies, for example. Every business has its own rate determined by supply, demand, and other market factors. |
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peutit
Newbie
Offline
Activity: 3
Merit: 0
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September 08, 2015, 06:10:39 PM |
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hi can you tell me when the EUR cards will be available again ?
best regards
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AdvancedCash
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September 08, 2015, 06:12:07 PM |
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hi can you tell me when the EUR cards will be available again ?
best regards
Should be fixed later this week. However, we are entirely dependant on how our card vendor and its partners handle this. |
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redsn0w (OP)
Legendary
Offline
Activity: 1778
Merit: 1043
#Free market
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September 12, 2015, 11:38:09 AM |
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Bump.
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peutit
Newbie
Offline
Activity: 3
Merit: 0
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September 12, 2015, 01:16:50 PM
Last edit: September 12, 2015, 01:58:06 PM by peutit |
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EUR cards still suspended ? sorry but this is VERY annoying  it's been more than 2week now |
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AdvancedCash
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September 12, 2015, 08:06:33 PM |
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EUR cards still suspended ? sorry but this is VERY annoying it's been more than 2week now We are just as unhappy about it as you are - or in fact more. As it is not an Advanced Cash issue, we are waiting for the card vendor and their processing partners to fix the issue. As soon as we are sure it's gone, EUR card funding will be re-enabled. We hope to be able to do it early next week. |
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snouts
Newbie
Offline
Activity: 1
Merit: 0
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September 24, 2015, 02:29:59 PM |
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EUR cards still suspended ? sorry but this is VERY annoying it's been more than 2week now We are just as unhappy about it as you are - or in fact more. As it is not an Advanced Cash issue, we are waiting for the card vendor and their processing partners to fix the issue. As soon as we are sure it's gone, EUR card funding will be re-enabled. We hope to be able to do it early next week. Good day team of AdvancedCash, I found out about your offer and registred here, do I get it right that I pay 4.99USD to get my plastic card to Germany and I'll be able to withdraw 3000 Euro a day at the ATM?! Which documents do you need from me to verify myself? If I really get you right, I'll be your biggest fan! Kind regards |
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AdvancedCash
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September 24, 2015, 02:33:33 PM |
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Good day team of AdvancedCash,
I found out about your offer and registred here,
do I get it right that I pay 4.99USD to get my plastic card to Germany and I'll be able to withdraw 3000 Euro a day at the ATM?!
Which documents do you need from me to verify myself?
If I really get you right, I'll be your biggest fan!
Kind regards
All this information is available on our website and inside your account. Contacting us directly via tickets is faster and more reliable if you need more information. Cards are 4.99 USD/EUR within 7 days from your registration in the system, then it's 14.99. Card limit after verification is 3,000 every 24 hours. You need to take into account the limits of your local ATMs as well. Verification is identity, proof of address, receiving a code to your mobile phone. The verification FAQ inside your account has all the details you need. |
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ruggedman_dan
Legendary
Offline
Activity: 1012
Merit: 1000
We on P. Sherman 42 Wallaby Way, Sydney
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September 24, 2015, 06:34:45 PM |
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@AdvancedCash, do you have any news or improvement about your service?
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bitl0ck
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September 25, 2015, 06:39:49 AM |
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I dont seed bitcoin on the "deposit funds " section, neither in withdrawals.
Does the account need to be verified?
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AdvancedCash
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September 25, 2015, 10:19:14 AM |
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I dont seed bitcoin on the "deposit funds " section, neither in withdrawals.
Does the account need to be verified?
No, it does not. Please have a look at the News section. Due to certain reasons this or that feature may be disabled if there are technical issues or maintenance performed by our providers. Bitcoin and BTC-e funding is now live, and we hope to be able to enable Bitcoin withdrawals soon. |
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fakirn
Newbie
Offline
Activity: 14
Merit: 0
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September 26, 2015, 06:29:22 AM |
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everyone can say whatever he wants but start to 'fight' it is not necessary. All we know the difference between these cards, and we are free to choose one of them (and why not, also both the cards).
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