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lrdeoliveira
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March 30, 2016, 02:55:20 PM |
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Please, I placed an order for a plastic debit card with express shipping 8 days ago and you still haven't started the shipping yet...
Your card vendor still has not verified my card thus far.... and your support team is totally disregarding my questions; with all due respect, what the hell are you doing to me ?
What's wrong with you guys ? I've paid an extra €100 for the expedited shipment...
Please don't waste my time & money anymore or refund me.
Thank you.
i think that the promotion for the 1/cent physical card went bad and they had too much order, i read something about on their site. Btw 100e for express shipping it's a lot of money and you should have the max priority, no excuses |
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brozie
Newbie
 Offline
Activity: 17
Merit: 0
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March 30, 2016, 08:30:36 PM |
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Well my experience with ADVCash has been nothing but excellent, I have only had an account for 3 weeks and remain unverified however have just submitted my drivers licence as the last part of verification, I was wondering what is the limit of spend and funding on the USD Virtual Card, and Plastic card please, I should have mine arrive shortly. Also the virtual card works great in USA and New Zealand, keep up the good work ADVCash
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tbz212
Newbie
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Activity: 22
Merit: 0
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March 31, 2016, 07:35:55 AM |
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I've registered an account on 25th of February and send the documents for the verification. Still haven't heard from them. Created a ticket and also wrote an email to this Andrew guy. Very poor customer service indeed.
Update: I've been contacted by support and problem was solved. Waiting for the card now. |
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Checkus
Newbie
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Activity: 9
Merit: 0
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April 01, 2016, 09:36:19 AM |
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If you have been having issues with card verification: We apologise for this being so frustrating. We have had an emergency conversation about this with our card vendor's management. They assure us no such delays will occur again. The queue got too big and we have been actively working with our card vendor to complete all the pending verifications ASAP. Most have been processed by now, as we have just been told. If your card account has still not been verified yet, post an update in your ticket or create a ticket if you haven't done that earlier.
Advcash card Mastercard ending 1299, Transaction ID:2649160 Please provide us with the SafeLink code or authorisation code for the transaction of USD1.00 made on 28/03/2016. https://wallet.advcash.com/pages/ticket Your inbox is empty  Our support service always works!I wait 2 days |
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SLRman
Member
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Activity: 100
Merit: 10
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April 01, 2016, 10:40:36 AM
Last edit: April 01, 2016, 11:16:46 AM by SLRman |
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Then why are they not answering or helping me ? weird...
I feel myself being ripped off as I've paid an extra €100 for the expedited shipping more than 2 weeks before and nothing has happened thus far....
Please, help? What can I do now ?
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Blawpaw
Legendary
Offline
Activity: 1596
Merit: 1027
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April 01, 2016, 09:57:30 PM |
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What's happening with your service? You say 6 confirmations and I already have 10 and have nothing in my account.
If you cant offer a service you say you have it is better to give us the right information.
You really need to correct all the issues with your services.
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SLRman
Member
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Activity: 100
Merit: 10
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April 02, 2016, 01:16:08 AM
Last edit: April 02, 2016, 02:19:36 AM by SLRman |
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I don't know.. they are acting a bit weird :/ their customer service is really 0....
I hope they will make it right eventually...
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Checkus
Newbie
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Activity: 9
Merit: 0
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April 02, 2016, 10:32:11 AM |
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I don't know.. they are acting a bit weird :/ their customer service is really 0....
I hope they will make it right eventually...
I have already received a reply from support, thank you. 
They showed great service, A+++++ We're here if you need more help
Advanced Cash Ltd
Customer Support Service Engineer |
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acess4all
Newbie
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Activity: 2
Merit: 0
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April 03, 2016, 04:14:50 PM |
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someone can tell me how the promotion of 20 % of the referred works in advcash
Thank you
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SLRman
Member
Offline
Activity: 100
Merit: 10
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April 04, 2016, 01:51:25 AM |
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lol... after 3 weeks waiting, they have emailed me saying they've blocked my account & card and had sized all the €120 from me for no reason....
fukin' scammers, please be aware while using their 'services'..it usually takes a week to receive a reply from them lol... but I don't think I'm gonna ever receive a reply from them at this time ... fkin' rippers... |
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lrdeoliveira
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April 04, 2016, 08:35:29 AM |
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finally got my physical card paid 0.01€, i like a lot the card, i'm going to test it whit few cents of bitcoin, i hope all goes well
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tbz212
Newbie
Offline
Activity: 22
Merit: 0
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April 05, 2016, 10:45:24 PM |
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Ordered the card with express shipping 7 days ago, still nothing. Asked the support to give me the tracking number 5 days ago. Unfortunately no one bothered to answer.
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LouisVuitton
Legendary
Offline
Activity: 896
Merit: 1000
Louis Vuitton
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April 06, 2016, 12:55:28 AM |
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AdvCash is a great service, I have used them for a year or more now.
Funding via Bitcoin is annoying due to having to wait 6 confirmations for the funds to appear.
I found a work around that is instant. For instant funding just fund your balance via BTC-e codes.
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SLRman
Member
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Activity: 100
Merit: 10
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April 08, 2016, 07:13:12 PM |
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they r not answering the phone, nor replying to my support tickets.. lol they have just ripped me off with hundreds of euros...............
fkin scammers
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Relictus
Member
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Activity: 91
Merit: 10
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April 09, 2016, 05:50:34 PM |
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Just got my card, ordered on March 22 via free shipping before they got crowded with orders. Seeing they made 0% deposits from btc-e codes, this may be the cheapest way for me.
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theseller
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April 10, 2016, 01:44:10 AM |
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My card from them just arrived. I have no complains so far about their service.
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theseller
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April 13, 2016, 08:28:51 PM |
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What is fuc... wrong, Advcash?!? Why in hell your card funding system isn't working?!? I need to pay something ASAP and I can't!!!!!
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tbz212
Newbie
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Activity: 22
Merit: 0
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April 14, 2016, 04:39:34 PM |
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They have a problem now with funding the card since yesterday, and also can't login to my account for few hours now. Support refuses to answer as usual.
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stepeti
Newbie
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Activity: 25
Merit: 0
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April 15, 2016, 07:50:32 AM |
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Customer Service does not exist!!!
You can wait 4...5 day for a simple answer!
Card funding does not working from 3 days!!
Perhaps they think they have a candy store?!?!
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tbz212
Newbie
Offline
Activity: 22
Merit: 0
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April 15, 2016, 08:35:35 AM |
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May be we shouldn't be using this service anymore. They have no respect for their customers.
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