Advcash | a new "anonymous" bitcoin debit card [EUR & USD]

[chompyZ]

Hello Advcash,

As a satisfied customer from your service, I'd like to give you some feedback from the customer's seat-

As someone said here - it's hard to gain trust. I'll be very happy to continue using your service and looking forward for its full return;
The fact that I was able to easily withdraw my funds [in Bitcoin] from my account, assured me that you are sincere, and not trying to rip or hold on to customers' cash.

imho, the temporary daily funding/drawing of $100 that you announced today is spot on, and provides little but essential liquidity to those that relied on or are stuck without ability to withdraw or use the card. Way to go!

I know it must be a very hard and pressuring time for you, but your customers are your ally and should be more informed as to the nature [if not details] of the problem.

In any case, you are a pioneer in the crypto-service market, where everyone dealing with banks have seen their account shut-down, funds withheld, and many other harassments. Don't let this break you. The sky in not falling. Just strive forward to conclude the mini-crisis asap.

A note to my fellow customers
===================
From my experience, unlike in IT where every point-of-failure in the system can have a contingency plan/route, it is not the same case in business processes where you rely on a partner/ bank/ card issuer. I'm sure Advcash has grown grey hair in the past week, but as long as he hasn't stolen or withheld anyone's cash, he is  'good guy'. Please don't troll him.

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[MasterEddy]

One week without solving the issue... clearly change your IT team... or bank partners !

Thanks, that's really helpful. I wish it was a simple technical IT team issue, believe me.


While the bank is still being slow, we are considering temporary lower card limits so that people can use them at least to an extent. This whole thing is our absolute top priority and right as soon as there are new things to announce (hopefully positive things), I'll rush to whatever computer I have nearby and post an update in the news.

Advcash...we from ' Italy will not use your cards with more lower limits . Perhaps to give pocket money to our child..we will think about it! ...

But If you have possibility to fund more lower limits...the problem is your!!! Financial Problem??
Please contact me if you will sell some % of your business.

Bye.

Lol, if you are so rich, buy a "standard" credit card from the bank for your children 3000€/day wd limit on ATM is already great for "normal" people... if you spent more per day don't get an advcash card

Actually he meant the new temporary limits implemented by ADVcash, which is USD 100 per day.

Hello, ah ok sorry, I haven't read the news provided on the site... I've used the credit card today (filling the account with BTC, no problem, put them to the card, in EUR, no problem too) in a supermarket and no problems at all. So what's the problem If people can't load the advcash account via bank transfers ok, but people filling it with BTC are limited not normal no ? if it is working even with lower amounts...
So this is not a bank problem or transfer to credit card too... Strange issue...

[AdvancedCash]

One week without solving the issue... clearly change your IT team... or bank partners !

Thanks, that's really helpful. I wish it was a simple technical IT team issue, believe me.


While the bank is still being slow, we are considering temporary lower card limits so that people can use them at least to an extent. This whole thing is our absolute top priority and right as soon as there are new things to announce (hopefully positive things), I'll rush to whatever computer I have nearby and post an update in the news.

Advcash...we from ' Italy will not use your cards with more lower limits . Perhaps to give pocket money to our child..we will think about it! ...

But If you have possibility to fund more lower limits...the problem is your!!! Financial Problem??
Please contact me if you will sell some % of your business.

Bye.

Lol, if you are so rich, buy a "standard" credit card from the bank for your children 3000€/day wd limit on ATM is already great for "normal" people... if you spent more per day don't get an advcash card

Actually he meant the new temporary limits implemented by ADVcash, which is USD 100 per day.

Hello, ah ok sorry, I haven't read the news provided on the site... I've used the credit card today (filling the account with BTC, no problem, put them to the card, in EUR, no problem too) in a supermarket and no problems at all. So what's the problem If people can't load the advcash account via bank transfers ok, but people filling it with BTC are limited not normal no ? if it is working even with lower amounts...
So this is not a bank problem or transfer to credit card too... Strange issue...

Oh come on, it's all explained in the news, I don't know how much more detailed can it be It literally says there what the exact problem is and how the problem is related to the card situation. Just scroll down to the original post from last week.

[AdvancedCash]

Hello Advcash,

As a satisfied customer from your service, I'd like to give you some feedback from the customer's seat-

Thank you for your feedback. I don't have much to add, really. I also do appreciate that someone tries to understand the issue instead of just saying how bad everything is and how we are going down etc. It's not an enjoyable situation to be in, but we'll work our way through it.

[AdvancedCash]

One week without solving the issue... clearly change your IT team... or bank partners !

Thanks, that's really helpful. I wish it was a simple technical IT team issue, believe me.


While the bank is still being slow, we are considering temporary lower card limits so that people can use them at least to an extent. This whole thing is our absolute top priority and right as soon as there are new things to announce (hopefully positive things), I'll rush to whatever computer I have nearby and post an update in the news.

Advcash...we from ' Italy will not use your cards with more lower limits . Perhaps to give pocket money to our child..we will think about it! ...

But If you have possibility to fund more lower limits...the problem is your!!! Financial Problem??
Please contact me if you will sell some % of your business.

Bye.

Again, thanks for letting me know. You are welcome to not use the cards, we are not forcing you to use them. As for your repeated asking what kind of problem this is, everything is explained in the news, I am really not sure what other information I could possibly provide. Perhaps you should take some time to read them instead of making offers that I don't think you can afford. Cheers

[MasterEddy]

One week without solving the issue... clearly change your IT team... or bank partners !

Thanks, that's really helpful. I wish it was a simple technical IT team issue, believe me.


While the bank is still being slow, we are considering temporary lower card limits so that people can use them at least to an extent. This whole thing is our absolute top priority and right as soon as there are new things to announce (hopefully positive things), I'll rush to whatever computer I have nearby and post an update in the news.

Advcash...we from ' Italy will not use your cards with more lower limits . Perhaps to give pocket money to our child..we will think about it! ...

But If you have possibility to fund more lower limits...the problem is your!!! Financial Problem??
Please contact me if you will sell some % of your business.

Bye.

Lol, if you are so rich, buy a "standard" credit card from the bank for your children 3000€/day wd limit on ATM is already great for "normal" people... if you spent more per day don't get an advcash card

Actually he meant the new temporary limits implemented by ADVcash, which is USD 100 per day.

Hello, ah ok sorry, I haven't read the news provided on the site... I've used the credit card today (filling the account with BTC, no problem, put them to the card, in EUR, no problem too) in a supermarket and no problems at all. So what's the problem If people can't load the advcash account via bank transfers ok, but people filling it with BTC are limited not normal no ? if it is working even with lower amounts...
So this is not a bank problem or transfer to credit card too... Strange issue...

Oh come on, it's all explained in the news, I don't know how much detailed can it be It literally says there what the exact problem is and how the problem is related to the card situation. Just scroll down to the original post from last week.

13 April 2016
Card Platform Temporarily Not Available
We regret to inform you that funding of plastic and virtual Advanced Cash cards is temporarily not available due to maintenance. We are working to restore this functionality within 24 hours. All other withdrawal features are not affected by this. We sincerely apologise for any inconvenience caused.

Maintenance... ?

15 April 2016
Card Platform Updates
We apologize for the lack of updates on the card platform situation. It is a top priority right now, and we are working hard to resolve the situation. We hope to be able to post more details later today. We apologize once again for any inconvenience caused.

Top priority ok...

15 April 2016
More Details on the Card Platform Situation
Unfortunately, we have not yet been able to fix the problem with the card platform. For reasons outside of our control, there have been unexpected complications with receiving the bank transfers we sent several days ago from our bank account to the accounts of our partners, the card vendor and the Visa/MC card withdrawal processor. These transfers were meant to fund our account balances with them, which is required for these system features to function properly. We are sorry that we are all experiencing this. We do everything we possibly can to rectify the situation. We will do our best to post an update on the nearest business day.

Withdrawals from cards are working... (on supermarkets/POS... I haven't tried ATM) I've tried today... ok the bank doesn't accept your transfers to fill your account. But the other clients of this bank probably don't have this kind of issue no One week problem is quite long for banking issues.

(sorry I'm french so sometimes I made mistakes when writting).

[stepeti]

One week without solving the issue... clearly change your IT team... or bank partners !

Thanks, that's really helpful. I wish it was a simple technical IT team issue, believe me.


While the bank is still being slow, we are considering temporary lower card limits so that people can use them at least to an extent. This whole thing is our absolute top priority and right as soon as there are new things to announce (hopefully positive things), I'll rush to whatever computer I have nearby and post an update in the news.

Advcash...we from ' Italy will not use your cards with more lower limits . Perhaps to give pocket money to our child..we will think about it! ...

But If you have possibility to fund more lower limits...the problem is your!!! Financial Problem??
Please contact me if you will sell some % of your business.

Bye.

Again, thanks for letting me know. You are welcome to not use the cards, we are not forcing you to use them. As for your repeated asking what kind of problem this is, everything is explained in the news, I am really not sure what other information I could possibly provide. Perhaps you should take some time to read them instead of making offers that I don't think you can afford. Cheers

Andrew let's finish with this theater ! you are left without funds !
If you send wire transfer to your partner , your transfer don't be missed!! If you send transfer to your partner, your partner allow you to load our cards!!
E-coin work fine!!!
....you work fine!!! (with new limit)
 
13 April 2016
Technical issue!! 24 hour!!!....but what we want to talk ?

....slowly slowly you are make coming out!!!

[Slow death]

hello the last time you transfer money from my account advcash to blockchain noticed that the minimum value became  0.01 btc.
What I wondered was whether henceforth to withdraw money from advcash portfolio for blockchain the minimum value will be 0.01?

[MasterEddy]

One week without solving the issue... clearly change your IT team... or bank partners !

Thanks, that's really helpful. I wish it was a simple technical IT team issue, believe me.


While the bank is still being slow, we are considering temporary lower card limits so that people can use them at least to an extent. This whole thing is our absolute top priority and right as soon as there are new things to announce (hopefully positive things), I'll rush to whatever computer I have nearby and post an update in the news.

Advcash...we from ' Italy will not use your cards with more lower limits . Perhaps to give pocket money to our child..we will think about it! ...

But If you have possibility to fund more lower limits...the problem is your!!! Financial Problem??
Please contact me if you will sell some % of your business.

Bye.

Again, thanks for letting me know. You are welcome to not use the cards, we are not forcing you to use them. As for your repeated asking what kind of problem this is, everything is explained in the news, I am really not sure what other information I could possibly provide. Perhaps you should take some time to read them instead of making offers that I don't think you can afford. Cheers

Andrew let's finish with this theater ! you are left without funds !
If you send wire transfer to your partner , your transfer don't be missed!! If you send transfer to your partner, your partner allow you to load our cards!!
E-coin work fine!!!
....you work fine!!! (with new limit)
 
13 April 2016
Technical issue!! 24 hour!!!....but what we want to talk ?

....slowly slowly you are make coming out!!!

Nope, 13 April = maintenance (without notification before...) not technical issue and then, after, become technical issue

[AdvancedCash]

One week problem is quite long for banking issues.

You've had banking issues like this and you solved them in under a week? Well done.

Seriously, why are we still doing this here? What information do you expect me to provide, really? You want me to forward your posts here to the bank so that they see how you feel? Guess that will make them move faster.

If this is too long for you, fine, I totally understand, move on, use a different service provider. We do not charge you any account or card maintenance fees, you are free to withdraw your funds and just stop using it at any time.

[MasterEddy]

One week problem is quite long for banking issues.

You've had banking issues like this and you solved them in under a week? Well done.

Seriously, why are we still doing this here? What information do you expect me to provide, really? You want me to forward your posts here to the bank so that they see how you feel? Guess that will make them move faster.

If this is too long for you, fine, I totally understand, move on, use a different service provider. We do not charge you any account or card maintenance fees, you are free to withdraw your funds and just stop using it at any time.

I've paid for a service that I don't have, that's all... and yes I have other options I've used today, it's good to have some cards like yours in stock to avoid this kind of problems.

[AdvancedCash]

One week problem is quite long for banking issues.

You've had banking issues like this and you solved them in under a week? Well done.

Seriously, why are we still doing this here? What information do you expect me to provide, really? You want me to forward your posts here to the bank so that they see how you feel? Guess that will make them move faster.

If this is too long for you, fine, I totally understand, move on, use a different service provider. We do not charge you any account or card maintenance fees, you are free to withdraw your funds and just stop using it at any time.

I've paid for a service that I don't have, that's all... and yes I have other options I've used today, it's good to have some cards like yours in stock to avoid this kind of problems.

You've paid for the service how? You paid for opening an account or paid a monthly fee at any point?

[MasterEddy]

One week problem is quite long for banking issues.

You've had banking issues like this and you solved them in under a week? Well done.

Seriously, why are we still doing this here? What information do you expect me to provide, really? You want me to forward your posts here to the bank so that they see how you feel? Guess that will make them move faster.

If this is too long for you, fine, I totally understand, move on, use a different service provider. We do not charge you any account or card maintenance fees, you are free to withdraw your funds and just stop using it at any time.

I've paid for a service that I don't have, that's all... and yes I have other options I've used today, it's good to have some cards like yours in stock to avoid this kind of problems.

You've paid for the service how? You paid for opening an account or paid a monthly fee at any point?

I've paid for the card, and I'm paying when I load it. And the BTC change rate is not so close to the usual market too... but it's ok for me, if it wasn't the case, like you told, I'd probably don't use the card and your services.

[AdvancedCash]

One week problem is quite long for banking issues.

You've had banking issues like this and you solved them in under a week? Well done.

Seriously, why are we still doing this here? What information do you expect me to provide, really? You want me to forward your posts here to the bank so that they see how you feel? Guess that will make them move faster.

If this is too long for you, fine, I totally understand, move on, use a different service provider. We do not charge you any account or card maintenance fees, you are free to withdraw your funds and just stop using it at any time.

I've paid for a service that I don't have, that's all... and yes I have other options I've used today, it's good to have some cards like yours in stock to avoid this kind of problems.

You've paid for the service how? You paid for opening an account or paid a monthly fee at any point?

I've paid for the card, and I'm paying when I load it. And the BTC change rate is not so close to the usual market too... but it's ok for me, if it wasn't the case, like you told, I'd probably don't use the card and your services.

I am ready to help you close your card and have the difference between the 3-year price of 4.99/14.99 and the amount of time you actually used it for refunded to your wallet. Contact me at andrew@advcash.com or create a ticket to have this done.

As for loads, you only pay when you actually make a load, not when you attempt to, so I'm not sure why you mentioned that.

[operator55]

I'm watching this thread since longer time and i'd like to add few words from myself.

I was quite happy customer of advcash and withdrawn around 10k using their service, but this is quite unproffesional.

1) How can service be distrupted for almost 10 days (now?)? This is not how you make business.
If you rely on one banking partner, and you can be shut down in 2 min then have other options. You have no alternatives ready in case of situations like this.
I'm sure that cards can be transfered to other banks too. Of course it's not quick process, but you have to be prepared in case of crisis.

2) The reason of the "situation".

As someone have noticed, the other service providers like e-coin and coinsbank also use "Wave Crest Holdings" to issue their cards. Their service is fine and customers can use their cards.

IMO: The situation is caused by one of the following points which advcash does not want to tell:

1)  Frozen funds on their accounts in "Wave Crest" bank.
2) Anti money laundering investigation which resulted in point 1)

Now since users are able to withdraw 100USD/day, means they made some deal with bank to release some part of funds stored on accounts.

This is my theory based on what is happening.

[AdvancedCash]

I'm watching this thread since longer time and i'd like to add few words from myself.

I was quite happy customer of advcash and withdrawn around 10k using their service, but this is quite unproffesional.

1) How can service be distrupted for almost 10 days (now?)? This is not how you make business.
If you rely on one banking partner, and you can be shut down in 2 min then have other options. You have no alternatives ready in case of situations like this.
I'm sure that cards can be transfered to other banks too. Of course it's not quick process, but you have to be prepared in case of crisis.

2) The reason of the "situation".

As someone have noticed, the other service providers like e-coin and coinsbank also use "Wave Crest Holdings" to issue their cards. Their service is fine and customers can use their cards.

IMO: The situation is caused by one of the following points which advcash does not want to tell:

1)  Frozen funds on their accounts in "Wave Crest" bank.
2) Anti money laundering investigation which resulted in point 1)

Now since users are able to withdraw 100USD/day, means they made some deal with bank to release some part of funds stored on accounts.

This is my theory based on what is happening.

As much as I appreciate yet another bit of speculation, Wave Crest is not a bank in any possible way. It's a payment solution provider and a card vendor, yes, but not a bank. There are no frozen funds there and I can hardly imagine a situation when there can be frozen funds there. It's not a Wave Crest issue and we never said it is. Once again, the news offer enough information to understand what's going on.

[MasterEddy]

I'm watching this thread since longer time and i'd like to add few words from myself.

I was quite happy customer of advcash and withdrawn around 10k using their service, but this is quite unproffesional.

1) How can service be distrupted for almost 10 days (now?)? This is not how you make business.
If you rely on one banking partner, and you can be shut down in 2 min then have other options. You have no alternatives ready in case of situations like this.
I'm sure that cards can be transfered to other banks too. Of course it's not quick process, but you have to be prepared in case of crisis.

2) The reason of the "situation".

As someone have noticed, the other service providers like e-coin and coinsbank also use "Wave Crest Holdings" to issue their cards. Their service is fine and customers can use their cards.

IMO: The situation is caused by one of the following points which advcash does not want to tell:

1)  Frozen funds on their accounts in "Wave Crest" bank.
2) Anti money laundering investigation which resulted in point 1)

Now since users are able to withdraw 100USD/day, means they made some deal with bank to release some part of funds stored on accounts.

This is my theory based on what is happening.

Agree, if people are able to fund account and to use the card, there's not an IT/bank problem (in that case we will not be able to use/fund the card). I'll stop this pueril discussion I have with Andrew and wait for the next step...

[MasterEddy]

One week problem is quite long for banking issues.

You've had banking issues like this and you solved them in under a week? Well done.

Seriously, why are we still doing this here? What information do you expect me to provide, really? You want me to forward your posts here to the bank so that they see how you feel? Guess that will make them move faster.

If this is too long for you, fine, I totally understand, move on, use a different service provider. We do not charge you any account or card maintenance fees, you are free to withdraw your funds and just stop using it at any time.

Be sure, banking issues are solved in less than an hour even in critical cases... 24/7 people is here to handle that kind of problems (bank to bank transfers etc). If a bank have a problem with its credit cards more than an hour for sure, the hotline will be satured by the clients, so 10 days with the same problem, clients have probably changed of bank during this time... but real banks have their own money to handle critical scenarios, maybe that's not your case.

[operator55]

I'm watching this thread since longer time and i'd like to add few words from myself.

I was quite happy customer of advcash and withdrawn around 10k using their service, but this is quite unproffesional.

1) How can service be distrupted for almost 10 days (now?)? This is not how you make business.
If you rely on one banking partner, and you can be shut down in 2 min then have other options. You have no alternatives ready in case of situations like this.
I'm sure that cards can be transfered to other banks too. Of course it's not quick process, but you have to be prepared in case of crisis.

2) The reason of the "situation".

As someone have noticed, the other service providers like e-coin and coinsbank also use "Wave Crest Holdings" to issue their cards. Their service is fine and customers can use their cards.

IMO: The situation is caused by one of the following points which advcash does not want to tell:

1)  Frozen funds on their accounts in "Wave Crest" bank.
2) Anti money laundering investigation which resulted in point 1)

Now since users are able to withdraw 100USD/day, means they made some deal with bank to release some part of funds stored on accounts.

This is my theory based on what is happening.

As much as I appreciate yet another bit of speculation, Wave Crest is not a bank in any possible way. It's a payment solution provider and a card vendor, yes, but not a bank. There are no frozen funds there and I can hardly imagine a situation when there can be frozen funds there. It's not a Wave Crest issue and we never said it is. Once again, the news offer enough information to understand what's going on.

Ok, i haven't digged to see if Wave Crest is bank or not, but it does not matter.

The news does not explain anything.

According to the information we recently received, there are certain bank issues that prevented the transfers to our card partners from going through.

For reasons outside of our control, there have been unexpected complications with receiving the bank transfers we sent several days ago from our bank account to the accounts of our partners, the card vendor and the Visa/MC card withdrawal processor

If this takes almost 10 days, then no "Bank issue" is causing this. Banks never do things like this. It's either some

1) TAXES
2) Some sort of investigation AML/Criminal or other

When a bank forbids external transfers this is in 99% cases of some taxes or investigation issues.

You say that you are not able to transfer funds? Why aren't you able to transfer funds and fund cards? Clearly there's a reason why this is happening and you don't want to reveal it.

[tigerwood0432]

I'm watching this thread since longer time and i'd like to add few words from myself.

I was quite happy customer of advcash and withdrawn around 10k using their service, but this is quite unproffesional.

1) How can service be distrupted for almost 10 days (now?)? This is not how you make business.
If you rely on one banking partner, and you can be shut down in 2 min then have other options. You have no alternatives ready in case of situations like this.
I'm sure that cards can be transfered to other banks too. Of course it's not quick process, but you have to be prepared in case of crisis.

2) The reason of the "situation".

As someone have noticed, the other service providers like e-coin and coinsbank also use "Wave Crest Holdings" to issue their cards. Their service is fine and customers can use their cards.

IMO: The situation is caused by one of the following points which advcash does not want to tell:

1)  Frozen funds on their accounts in "Wave Crest" bank.
2) Anti money laundering investigation which resulted in point 1)

Now since users are able to withdraw 100USD/day, means they made some deal with bank to release some part of funds stored on accounts.

This is my theory based on what is happening.

As much as I appreciate yet another bit of speculation, Wave Crest is not a bank in any possible way. It's a payment solution provider and a card vendor, yes, but not a bank. There are no frozen funds there and I can hardly imagine a situation when there can be frozen funds there. It's not a Wave Crest issue and we never said it is. Once again, the news offer enough information to understand what's going on.

The news offers enough information to understand what's going on ?? = So once again  = What's going on  ?? = Waiting for your answer