Official Newbie BitInstant Support Thread (Active Customer Support)

[kjc]

Nothing on block chain... Please look into this. Quote id
cla7fdad-cf28-4bf7-b9do-1f82494f2653
let me know if you need more info. Thanks
Update : received coins

[blindsniper]

Yankee - You have been online all afternoon and responding to other posts/threads. Please pay attention to the actual Support Thread. We want our money.

[KryptoXchanger]

BTC-e from 36k to 7k... so others are getting there money.

Delivery Deadline   Thu Feb 14 20:39:26 2013

[Yankee (BitInstant)]

hi yankee,

is something wrong with btc-e? there is enough $ on reserve, but i dont see the money i transfered.

Order ID   c6bb2bd6-5cb3-4b0b-8d50-99caae587ca0
Quote ID   cc28af16-9cd8-4553-8f92-2ffc957c3c7d
Event ID   149b4279-6f01-4076-9ad5-2d9ecffc3c1d

Hey,

BTCe has been DOS'd all day. As soon as the attack ends, the orders will be processed

Are they still under attack? i used your service about 8-10 times... only 2 attempts was really instant. else i have to wait at least 1 day.
i like the idea behind it, but technically it is not ready for use. i hope you will fix these problems soon.

They are not under attack anymore, see my post above!

The reserves on btc-e are getting down.. what is with my money? :/

Already processed!

You came to them for a reason. Reporting them to BBB for a SMALL issue isn't proper in my opinion. If you have to wait a day or two, it's not a big deal.

Yes, I came to them for a reason. So that I could have my BTC within two or three hours. Not so that I could pay them for BTC and only receive it 24 hours later due to me harassing them, and then on top of that to not receive the full amount of BTC that I paid for.

This is not a SMALL issue if they are doing it to numerous people every single day. If they screw up 100 people's transactions and delay them for a day or longer, then they are potentially making THOUSANDS of dollars in pure profit just by these unfortunate "errors". That's free money for them and that free money has been going into their accounts for a LONG time judging by people's posts here. This is exactly how to skim money.

The price of BTC is higher now than it was when ANY of you bought yours from BitInstant in the last few days, so even if you weren't refunded your 3.99% fee, you're still in the green or black. BitInstant makes too much money being an industry leader...why would they scam individuals for less than $500?

Yes, the price of BTC is higher now than when I purchased my coins, which means that what I purchased gained value. However, everything that you typed is irrelevant because if they had paid me the correct amount of BTC that they owed me then I would have profited even more. So they have cost me money as they sold me BTC at higher rates than what I paid for them a day earlier. That's the main issue. That is money that they pocketed on top of the transaction fee. That is money that is supposed to be mine.

My guess is that all the extra money generated by these "errors" and sitting on people funds for days at the time is being diverted into someone's personal account at BitInstant.

Hey Charlie,

Forgive me for posting here as well, but I've yet to hear back from you recently using PM so I was hoping that perhaps providing you with my zipzap account info #:835637646 on the order in question and the BTC address of the $$'s ($116.05) destination: 12h5tjUw1Yz9GBP6Xvd5wnqWjPhnG5bUiN would help expedite the processing.  

It's been about 2+ days since the original transaction was placed and I feel like I have been pretty friggin patient thus far.  Mostly because I see the effort you put in on these threads and have sympathy for your unintentional delay issues, but the longer the hours go by while seeing others have their orders processed, the less patient I become.  Hoping to have this behind me soon (AKA this afternoon).  Lemme know how it's going, regardless, so I know what and when to expect some sort of movement on this issue.  Thanks again.

Yankee - You have been online all afternoon and responding to other posts/threads. Please pay attention to the actual Support Thread. We want our money.

Hey, please don't make up lies. None is is stealing your funds. I wish you would read my earlier posts before posting your long thread.

Ive send countless and countless times, that we always quote your BTC price at time of purchase and we refund fees.

Even when the price goes up, we give your the BTC at time of purchase.

Ill make this brief

1- BTC via BitInstant is down right now as I've previously states. Should be back tonight
2- All orders are ALWAYS given the correct amount of BTC at time of purchase and refunded fees.

I wish you PM'd me before writing that whole long thing, you wrote that we are stealing money, ect.

We have never scammed anyone and I urge you to find someone that we did.

As you can see on our site, our BTC features is disabled. This is because we are still under attack.

We will process all orders overnight tonight with the correct amount.

Charlie

[blindsniper]

Thank you for your response, Yankee.

As previously stated, I would like my transaction fee returned along with the BTC that I paid for but was not given.

$498.95 (with ZipZap's fee added) got me just over $450 worth of BTC, leaving me short over $20 in BTC.

This is my ZipZap account number: 304074966

This is the destination wallet for the transfer: 17YUprif2teV1zeYfsHL2sYfYpCa5vvKkM

My refund can be directed towards that wallet.

All told, you owe me ~$40.

[Yankee (BitInstant)]

Thank you for your response, Yankee.

As previously stated, I would like my transaction fee returned along with the BTC that I paid for but was not given.

$495.95 (with ZipZap's fee added) got me just over $450 worth of BTC, leaving me short over $20 in BTC.

This is my ZipZap account number: 304074966

This is the destination wallet for the transfer: 17YUprif2teV1zeYfsHL2sYfYpCa5vvKkM

My refund can be directed towards that wallet.

All told, you owe me ~$40.

All of that flaming was all for a $40 refund? Why didnt you just PM or email me and ask? You didnt have to go on 3 different threads and post a whole bible.

It's very simple, every Sunday we process refunds owed to everyone. Its a common thing and being done for the past two years. It's an automated process and would have been done regardless of you coming here.

I know you are frustrated, but there is the right way to approach a situation. I give you respect you deserve, we ask you do the same.

2 BTC sent. Over $50.

The transaction is under way, for your information, the transaction ID is:
73ef4ffe93e260c75d37e17fe07a509f8250b892abdc3d9e80b4e5493f6d22a7

If the order was not processed yet, it will be once the issue is resolved.

Charlie

[blindsniper]

Thank you for your response, Yankee.

As previously stated, I would like my transaction fee returned along with the BTC that I paid for but was not given.

$495.95 (with ZipZap's fee added) got me just over $450 worth of BTC, leaving me short over $20 in BTC.

This is my ZipZap account number: 304074966

This is the destination wallet for the transfer: 17YUprif2teV1zeYfsHL2sYfYpCa5vvKkM

My refund can be directed towards that wallet.

All told, you owe me ~$40.

All of that flaming was all for a $40 refund? Why didnt you just PM or email me and ask? You didnt have to go on 3 different threads and post a whole bible.

It's very simple, every Sunday we process refunds owed to everyone. Its a common thing and being done for the past two years. It's an automated process and would have been done regardless of you coming here.

I know you are frustrated, but there is the right way to approach a situation. I give you respect you deserve, we ask you do the same.

2 BTC sent. Over $50.

The transaction is under way, for your information, the transaction ID is:
73ef4ffe93e260c75d37e17fe07a509f8250b892abdc3d9e80b4e5493f6d22a7

If the order was not processed yet, it will be once the issue is resolved.

Charlie

I have not posted in three other threads, just this one thread.

Money is money. If someone took $40 from you on the street, you would either get into a physical altercation with them or call the police. If someone takes $40 from you over the internet, you are left with only the text that you type as a means to get back what is yours.

Thank you for finally solving this issue. I do apologize for the brusque tone, but this has turned into a three day ordeal and I have been stewing the entire time.

Have a good evening.

[Yankee (BitInstant)]

I have not posted in three other threads, just this one thread.

Money is money. If someone took $40 from you on the street, you would either get into a physical altercation with them or call the police. If someone takes $40 from you over the internet, you are left with only the text that you type as a means to get back what is yours.

Thank you for finally solving this issue. I do apologize for the brusque tone, but this has turned into a three day ordeal and I have been stewing the entire time.

Have a good evening.

Your right, sorry Im a little frustrated as I've been helping with customer support all day.

Have a nice weekend!

Charlie

[jackl526]

You came to them for a reason. Reporting them to BBB for a SMALL issue isn't proper in my opinion. If you have to wait a day or two, it's not a big deal.

Yes, I came to them for a reason. So that I could have my BTC within two or three hours. Not so that I could pay them for BTC and only receive it 24 hours later due to me harassing them, and then on top of that to not receive the full amount of BTC that I paid for.

This is not a SMALL issue if they are doing it to numerous people every single day. If they screw up 100 people's transactions and delay them for a day or longer, then they are potentially making THOUSANDS of dollars in pure profit just by these unfortunate "errors". That's free money for them and that free money has been going into their accounts for a LONG time judging by people's posts here. This is exactly how to skim money.

The price of BTC is higher now than it was when ANY of you bought yours from BitInstant in the last few days, so even if you weren't refunded your 3.99% fee, you're still in the green or black. BitInstant makes too much money being an industry leader...why would they scam individuals for less than $500?

Yes, the price of BTC is higher now than when I purchased my coins, which means that what I purchased gained value. However, everything that you typed is irrelevant because if they had paid me the correct amount of BTC that they owed me then I would have profited even more. So they have cost me money as they sold me BTC at higher rates than what I paid for them a day earlier. That's the main issue. That is money that they pocketed on top of the transaction fee. That is money that is supposed to be mine.

My guess is that all the extra money generated by these "errors" and sitting on people funds for days at the time is being diverted into someone's personal account at BitInstant.

Yankee said the price you were quoted is what it was when you first sent the transaction through. If you sent it through at $24/coin, and it's not $27/coin, they send you coins at the price of $24/coin. They aren't just holding money in escrow until the price goes up to skim profits, because what happens when the price goes down? They just lose money?

And all that complaining over $40 when you bought 12x that? Get a life bro

you're right, if someone took $40 from me on the street I'd be pissed, but then again I can't buy coins on the street, and I don't put myself in situations where someone could take money from me. If BitInstant were a small, new company I'd be worried, but they are an industry giant. Like Yankee said, he refunded you 2 coins? At market price that's over $50 so now YOU profited off their issues and YOU look like an asshole when all Yankee is trying to do is help people while his company is under attack from DDOSers

[blindsniper]

AFAIK this is the BitInstant Support Thread, not the "jackl526 flames random strangers because he's a mongoloid" thread.

And all that complaining over $40 when you bought 12x that? Get a life bro

That statement does not even make sense, kid.

Thanks once again for resolving my issue, Yankee.

[ltibayan]

Yankee, stop ignoring me! 

[djdollabill]

No more sending BTC directly to a wallet?  Why?

[rustyballs]

First of all, thanks Yankee for helping square things. I've had nothing but good experiences with BitInstant so I'm sure you guys are hard at work trying to fix things.

When you can, please check on order b24b2e63-76b5-4c53-a103-3f94733e0454. Just signed up so can't send PM yet.

I don't want a refund, just want to get the transaction completed.

Thanks

[supermono]

Hi Yankee,

I just signed up at the forum, so I'm unable to send a PM yet.

Could you please fill OrderID: 5a5b26e3-22d4-447d-992d-4943cf309f00   ?

This order was placed the afternoon of Tuesday 2/12--I got an email a few minutes after I paid saying they were filling it, but never received any BTC in my wallet, and it's not showing up at blockchain.info either.

Thanks!

[PesiHUN]

Hi all

Is there any article how to install a pool server step by step on a windows? cuz i would like to make one tryed with poolserverj but always get an error and if i fix i get another :/
Or someone could help me via teamviewer to set it up?

[meyoumeyou]

can you please check on
Quote ID    0d743a59-d9e9-4d12-a4ec-b87e1946a506
Event ID    ff751029-f827-4e00-8aed-ae6b4239e63f

[meyoumeyou]

please check on
 Quote ID    0d743a59-d9e9-4d12-a4ec-b87e1946a506
Event ID    ff751029-f827-4e00-8aed-ae6b4239e63f

[Boot9135]

Any idea on how long until Bitinstant's service straight to bitcoin address will be fixed? Thanks for working hard to resolve all issues.

[Foat Gucker]

Hello,

I made a payment to zipzap two days ago. I e-mailed support already and was told it was being worked on the day of payment.
My order id is :ef5153e6-f3c5-4f48-99d8-0decb0bdb6e8

Could you look into this for me, Yankee?
Thanks in advance,
Goat

[hieu1010]

Hello . I transferred $1000 from Mtgox to BTC-E, and I had not received enough USD . I received only $970.42201.

My order :

Code:

Quote ID	589bb811-bd1b-41a2-a51f-2f7c2e9e4250
Event ID	95085c5d-b04e-4682-9569-505a51da677b
Fees (inclusive)	1.49%%
Amount you paid	$1000.0 USD
Amount you will receive	$985.1 USD
Destination exchange	BTC-e.com
Destination account	hvision01

BTC-E Screen shot :
http://nu9.upanh.com/b4.s34.d3/75e68a986c98d38488d5d4b2260b7f3d_53311389.btce.jpg