Official Newbie BitInstant Support Thread (Active Customer Support)

[dmanti]

So I guess I have to keep spamming until I'm able to send a pm to the bitinstant guy, so here's the first one. GODFUCKINGDAMMIT. . This is has been a very shitty week and I was at the end of my rope before this happened. GODFUCKINGDAMMIT I'm pissed.

I hear ya man.
Things can only improve from this point.

CEO posted less than 24hrs ago. I look forward to an update this evening, good news or bad.
The unknown is scary and breeds paranoia in my brain... Bla bla bla.  

Hey, if we get ripped off, you can come to my house and join me in shooting guns at old computers.
I feel like it couldn't hurt the situation.  

[troythepooh0205]

Yes I have no time to sit and wait. This is complete bullshit!

[wateristasty]

Hey, if we get ripped off, you can come to my house and join me in shooting guns at old computers.
I feel like it couldn't hurt the situation.  

Ever loaded up some targets with tannerite and shot at them? Good fun if you have the land  

[dmanti]

Ever loaded up some targets with tannerite and shot at them? Good fun if you have the land  

Hehe. I actually have a plan to do that once it warms up.
I need to bring some unsuspecting friends to the range and surprise them when they shoot the innocuous looking bucket down range.

The Bitinstant service is still a good service in my eyes. I haven't read about a single service that doesn't have it's drawbacks and/or hiccups.
It's still bs, but I'm personally trying to keep a helpful and understanding attitude because I would like the problems to be solved as  painlessly as possible for everyone involved.

[troythepooh0205]

They need to stop blowing us off and instead give us a time of day and live up to it.

[shockvibee]

I placed an order to transfer a coupon two days ago and I haven't received my money on btc-e either.  I just wish the money would go through meanwhile the bitcoin is fluctuating.

[dmanti]

Just got an email from Rachel (Bitinstant cs), funds are processed.

My BitStamp account now has it's funds after waiting 20hrs. (Used Bitinstant/ZipZap/MoneyGram to BitStamp.)

Good luck to the rest of you.

[michaelhoerme]

Ok since yesterday 2/20/13 at 330 pm I have been trying to get help with no one really caring I have talked to 3 dffrent people including emailing this charlie guy with no responce and I must admit admit I'm getting really pissed off so here's the story I had been useing the site pretty often to put bitcoins straight to my wallet well yesterday I get on to find that the option is no longer there so I used the moneygram to bitstamp option I was sending 750.00 so I did 500 and 250.00 ok no problems there get to walmart and do the paperwork fine and great get my confirmation emails like always as I'm looking at them I notice there is a huge problem the one for 250 was sent to mtgox and not bitstamp like I had set it to so turns out there was someone with the same account number as I had on my bitstamp account so tried to contact bitinstant right away to get my money well after the first chat they can't seem to figure out why I'm mad only after the 3rd email they finally decide to read it I guess and say well you better contact them so that's what I did well contact them now they freeze the account for me but now its up to bitinstant to tell them to realease my money to me don't you think since all this was yesterday I would have my money today nope cause noone at bitinstant support had anytime today to send I one line email what a joke once this is resolved I will not be using them again and I don't advise anyone else to do so very shady support you guys have there I give bitinstant a 0 out of 5 stars on customer support and a 0 out of 5 stars on value seeing as it cost me almost 60 dollars to get that money there but when my stuff is lost I bet they find their fees just find let them lose that one time then I bet they get off their asses........... michaelhoermle@gmail.com

[E.Shavadyev]

It's been quite a while on this one. Ordered the 14th.    7d04922c-87da-4ecb-8de1-ae19605b5f15


I'm not the type to go raise a fuss, and like to let things work themselves out but this has got me pretty heated up.

I did a transfer for $500 because there was something I really wanted to buy. The website said an hour but we know how that goes. So, I wait, patiently, for 24 hours. I email support, and "Seth" responds with please give us one business day (so really its 2 business days? lol). I wait, nothing, the weekend goes by nothing, a good chunk of this week, and nothing. I'm done being quiet, this is ridiculous.

I'd like to know what it is I can do, I'll be researching my avenues today.

If anyone has any tips, or advice, my emails is supertracks80@gmail.com, I'd appreciate your input. Sorry if I sound upset, but I was totally assured about how secure all this was.


This is in reference to BitInstant.com

I got an email from Rachel yesterday stating one more business day. Still nothing...... Today makes 6 days since the day I wired funds.

[ifonly]

I received that same message from Rachel 4 days ago. My funds were wired Saturday.. :\  I am confident this will all be sorted out, but I'm definitely looking for a bitinstant alternative.

[justindthomas]

Seven days later, after multiple broken promises for "delivery the next business day," offers to refund, and subsequent refusals to refund, I finally received my order in my wallet.

It popped up in my "unconfirmed" balance moments after I sent a support message saying my next visit was to file a complaint on the BBB's web site.

Probably just a coincidence. Regardless, thank you Bitinstant for finally getting this resolved.

[bbdokayy]

I placed an order on Sunday to be paid to BTC-E and have not received my funds. I now see that BTC-E is not longer an option to pay to on BitInstant, and I've been in contact with support (Rachel) on Monday but I have not heard back since then, even after multiple emails to her and general support/live chat. I would like any kind of update possible on what's going on, and if I can instead have my funds sent to mt.gox since is seems BTC-E is not working. Otherwise I need my money refunded. Quote ID: 5c8cf749-f44e-4606-8a4d-4e21311cbeb2  Please help!!

[chillin151]

Seven days later, after multiple broken promises for "delivery the next business day," offers to refund, and subsequent refusals to refund, I finally received my order in my wallet.

It popped up in my "unconfirmed" balance moments after I sent a support message saying my next visit was to file a complaint on the BBB's web site.

Probably just a coincidence. Regardless, thank you Bitinstant for finally getting this resolved.

Same thing here.  It's been over a week and I've talked to at least one person (by email) every day.  Yesterday, I got like 5 different messages and I was super hopeful... but here I am again with nothing but more "next business day" promises.  I've even lost all faith in Yankee.  He contacted me like three times yesterday and said that he'd be right on it.  All I got from that was an additional email from Seth and one from Rachel asking me for my order info for the 10th time!!

You are the second person that I've seen up here that got their coins right after threatening to call a government agency.  I'm glad you finally got your money.  It's just sad that's what it takes to get someone over at Bitinstant to give you what's rightfully yours.  Did you call them and file an actual complaint?  How do you go about doing that?

[E.Shavadyev]

Seven days later, after multiple broken promises for "delivery the next business day," offers to refund, and subsequent refusals to refund, I finally received my order in my wallet.

It popped up in my "unconfirmed" balance moments after I sent a support message saying my next visit was to file a complaint on the BBB's web site.

Probably just a coincidence. Regardless, thank you Bitinstant for finally getting this resolved.

Same thing here.  It's been over a week and I've talked to at least one person (by email) every day.  Yesterday, I got like 5 different messages and I was super hopeful... but here I am again with nothing but more "next business day" promises.  I've even lost all faith in Yankee.  He contacted me like three times yesterday and said that he'd be right on it.  All I got from that was an additional email from Seth and one from Rachel asking me for my order info for the 10th time!!

You are the second person that I've seen up here that got their coins right after threatening to call a government agency.  I'm glad you finally got your money.  It's just sad that's what it takes to get someone over at Bitinstant to give you what's rightfully yours.  Did you call them and file an actual complaint?  How do you go about doing that?

I'm looking into complaint options as well. I'll pm you what I find.

[Boo360]

Made the payment slip for my Bitinstant -> Bitstamp transfer and managed to do it to late and the reserves were down to $45.  Sitting patiently and waiting for help from the support team there.

In the meantime I'm sitting here laughing at you guys crying over all of this like half of you didn't read this thread before doing your transfer.

You guys think that posting how upset you are is going to do anything?  Their obviously trying and since it doesnt seem that they outsource their support to India they probably don't have exactly the man power their needing to fulfill so many (im guessing massive) amount of support tickets.  Especially from you guys crying and sending multiple emails daily.  You accept the risk by using their service and also by dealing in a virtual currency.

[dmanti]

Made the payment slip for my Bitinstant -> Bitstamp transfer and managed to do it to late and the reserves were down to $45.  Sitting patiently and waiting for help from the support team there.

In the meantime I'm sitting here laughing at you guys crying over all of this like half of you didn't read this thread before doing your transfer.

You guys think that posting how upset you are is going to do anything?  Their obviously trying and since it doesnt seem that they outsource their support to India they probably don't have exactly the man power their needing to fulfill so many (im guessing massive) amount of support tickets.  Especially from you guys crying and sending multiple emails daily.  You accept the risk by using their service and also by dealing in a virtual currency.

I don't think more negativity is going to help anything.
I mean, complaining about the complainers... 

It's best to do everything you can to help customer support solve the problem. Otherwise you are slowing things down.
I could be wrong and I am probably being a pushover. Whatever.

[Boo360]

Made the payment slip for my Bitinstant -> Bitstamp transfer and managed to do it to late and the reserves were down to $45.  Sitting patiently and waiting for help from the support team there.

In the meantime I'm sitting here laughing at you guys crying over all of this like half of you didn't read this thread before doing your transfer.

You guys think that posting how upset you are is going to do anything?  Their obviously trying and since it doesnt seem that they outsource their support to India they probably don't have exactly the man power their needing to fulfill so many (im guessing massive) amount of support tickets.  Especially from you guys crying and sending multiple emails daily.  You accept the risk by using their service and also by dealing in a virtual currency.

I don't think more negativity is going to help anything.
I mean, complaining about the complainers... 

It's best to do everything you can to help customer support solve the problem. Otherwise you are slowing things down.
I could be wrong and I am probably being a pushover. Whatever.

Well I suppose I could have been a bit nicer about it but that was basically my point.  If these people would quit complaining about it and just let the people do their jobs.

I went straight from here to BitInstant -> Clicked Contact Us at the bottom -> Submitted my ticket with name on order and Order ID -> Got an Email 5 minutes later saying the order was processed and went straight to BitStamp and there was the money.  Can't thank BitInstant support enough!

[ifearclassic]

I am also experiencing problems with BitInstant... It's been four days since my BitInstant--> ZipZap--> BTC-e transfer was processed. Support keeps stalling with emails promising "next business day". Since this is my first post I will be PM'ing Yankee now!

[ConcernedCoins]

PM sent Yankee!

[spam38]

It has now been a week since my money was sent via Dwolla.  I emailed support and got an email saying to allow one business day, but have yet to receive my coins or any other response.  I will be PMing Yankee soon.

Update: I have received my coins.  Unfortunately, they appear to have been purchased at a current price ($30.65) instead of the price when I placed the order (approx $27).