Official Newbie BitInstant Support Thread (Active Customer Support)

[Nuro77]

If you need to contact someone at BitInstant, the email addresses of the top 4 guys is here -
https://www.bitinstant.com/aboutus

[bill1337]

the other day someone here brought up ziggap.com as i viable alternative to bitinstant. I was planning on trying to use it today, but it seems that site is down now as well lol. It would seem that the bitcoin gods have forsaken us. Im guessing ziggap went town from all the people trying to migrate over from bitinstant lmao

[Ieng]

Hello,

I have been waiting 10 days now for order: 5f8d6744-d6fa-437f-8abc-4131f0a9a9bd to go through.  It was cash deposit -> bitcoin address.  I emailed support and exchanged emails with Rachel and Seth who both indicated that my order was being sent to technical support where it would be pushed through.  If you want to just deposit the money in my MtGox account my username is the same as it is here.

Thanks 

[thomasg]

Hi people!!

Glad to be a part of the bitcoin family

[Dapper]

The fact that Charlie hasn't replied is disturbing.   

That said, Thailand is nice this time of year (and most of the year for that matter).   My family is building some mid to upper market condominiums if you're interested.   Would be happy to deduct the funds you owe me towards a down payment.

[bombzilla]

PM'ed Yankee as well.    Whose funds have been unsent the longest?

Can anyone beat 7 days?

c06bae49-b204-4c95-ad01-884c266d24c4

Not a whine by the way, I hope they make it.

I can. 2 months.

[jemix]

A few pages back Yankee said to pm him if your having trouble getting bitcoins.
Just give bitinstant some time and they will handle the matter. 

[Dapper]

I PM'ed him 48 hours ago with no reply.   That's an eternity for tech folks.   The only time I don't reply to emails and PM's is when I'm in the shower.

 

[troythepooh0205]

I just emailed the "ceo", and filed a complaint at the BBB. I am going to be SO pissed if i dont get my funds. I have rent due soon!

[d3adleavez]

hello, still seeing people are having trouble getting there orders through, I've had this problem twice and both times it was cleared up quickly, can you please help me out again...order# e41a422c-c4d0-4e0b-8119-0badef8f9d30

[SWC_Mastodon]

So are the other funding options(Mt. Gox in particular) processing at the normal speed of one hour or has all funding been effected?

[Dapper]

Yes.  Have had a few Gox orders go through @ the advertised speed (well, a few hours actually) today and two days ago.  When it works, it's the bee's knees.

[potatozerg]

How can I fix "need one more value to unpack" error in guiminer? Thanks

[SWC_Mastodon]

Thanks for the response my friend. I was a bit wary of placing an order after seeing the cash to bitcoin address option unavailable and then researching the problem and finding this thread.

[crazylikeafox]

the other day someone here brought up ziggap.com as i viable alternative to bitinstant. I was planning on trying to use it today, but it seems that site is down now as well lol. It would seem that the bitcoin gods have forsaken us. Im guessing ziggap went town from all the people trying to migrate over from bitinstant lmao

The problem with Ziggap is that you are actually sending the money to an individual instead of through the Moneygram bill pay feature that was available through BitInstant (BitInstant got that ability through CashPayment.com, which seems to have been dumped even by the "featured merchants" on their home page, so maybe that is BitInstant's issue at the moment).  The difference is striking in terms of fees - the fee at MoneyGram is like $3.95 for a bill pay regardless of the amount, whereas sending $500 to the individual specified on Ziggap costs $40 in Moneygram fees alone - before any exchange or service fees from Ziggap.  Also, sending cash to an individual through Moneygram seems a little iffy to me.  My guess is that he would quickly run out of BTC to deliver if the service actually caught on, but that seems unlikely because he doesn't have a bill pay arrangement through Moneygram or Western Union.

BTW Bitinstant, the complaints are starting.  You might want to start talking publicly again and tell people what is actually going on.  Just found this:

http://www.ripoffreport.com/bitinstant/cash-services/new-york-internet-1eb77.htm

[kakashi234]

Hi there!!

Nice to share the bitcoin project

[Dapper]

Still waiting on these TWO Bitinstant.com payments since the 20th.   (that's February 20, 2013)

a2f2c500-5725-4e36-9166-37592bfd3e93

690d3bfc-aeae-4314-b762-af5193cd9223

keywords:  Bitinstant Feedback, Bitinstant Reviews, Experiences with Bitinstant, What do you think about Bitinstant, What is Bitinstant?, Does Ray Lewis use Bitinstant?

[troythepooh0205]

I am still bitcoinless since february also. I am LIVID. This was 503 dollars worth which isn't just a few dollars to throw away. I want my god damn bitcoins!

[Killacam3t]

Same shit going on.... Put 2 transactions in yesterday one for $90 and one for $480... Of course the 90 goes thru immediately and the 480 has not arrived... It's been a day....  Plz god get me my money or btc
OrderID: 8b177886-035d-439b-8c16-9ce2baecf843
EventID: 23f28134-6423-4716-9cdb-7bcd204fc281
QuoteID: 2f15d063-3619-48d2-9f34-cc00e10f00a3

[supermono]

Yankee,

This is a reminder that I am still waiting on my order from February 12 to be manually filled. Nothing has shown up yet in my wallet or at blockchain.info.

OrderID: 5a5b26e3-22d4-447d-992d-4943cf309f00
EventID: 3b177796-1966-4994-9c88-390c8d399d8b
QuoteID: d546598f-0c01-42f8-9665-465b40cd2232

Thanks!