Official Newbie BitInstant Support Thread (Active Customer Support)

[justtired]

I hope you have already PMed me more info...I will be checking PMs soon.  
[/quote]

Yes I did, several, as it's a lot Of info (6months of it). You asked for it so there you go.
Look, I see that you're trying and patient and nice etc etc. I want to appreciate it. However, this is the same thing I went through with Rachel and Charlie for months. So now I've just spent more of my time and energy trying to get my money, and I don'tt have a positve outlook on it, judging from prior experience. I'd like to be wrong. I would like to not have to waste any more time and energy. Please talk to Charlie, he's well aware of what happened. IT would be so much easier on the both of us.

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[3sd]

 
?

[btc_lurker]

Someone at reddit.com is trying to collect public data regarding the experience with Bitinstant. This has the potential to help everyone, even Bitinstant (if we can show that most transactions are in fact being processed in the promised time). If you have the time to read

http://www.reddit.com/r/Bitcoin/comments/1c6ppv/survey_how_did_bitinstant_worked_out_for_you/

and post your situation, it would be great to help new people coming to Bitinstant.

[docrodriguez]

Hello Charlie, Yankee, Ursay, et al at BitInstant:

Please open a support ticket and/or add this market rate at the time of deposit discrepancy to your support list.  An incorrect market rate was used when BitInstant fulfilled the following cash deposit to bitcoin address orders.  Our calculation shows that BitInstant owes 0.74328086 BTC.

Thanks for your assistance in correcting this.

2 x ZipZap/MoneyGram cash deposits were made to fund bitcoin wallet addresses:

4/10/2013 02:40PM PST, $503.95 ($480.05 after fees) to 1PAnA5WoSV9iXvKTKYZ7VvAsUcmUX1LsKJ
4/10/2013 02:48PM PST, $503.95 ($480.05 after fees) to 182BXFTnXoie81qRnT8o8zTFKkiPRuqex3

BTC weighted price on Mt. Gox at approximate time of deposits (retrieved from bitcoincharts.com):

4/10/2013 02:40PM PST, 1 BTC = $177.59
4/10/2013 02:48PM PST, 1 BTC = $161.43

Expected BTC deposit:

$480.05 / $177.59 = 2.70313644 BTC
$480.05 / $161.43 = 2.97373475 BTC

Actual BTC deposited (incorrect exchange rate USD) (discrepancy BTC):

2.41687470 BTC ($198.62) (-0.28626174 BTC)
2.51671563 BTC ($190.74) (-0.45701912 BTC)   

Total BTC due: 0.74328086 BTC

If BitInstant concurs, please remit 0.74328086 BTC to original BTC addresses (listed above).

Further details of the payment orders and transactions are provided below.

Thanks for your attention to this matter. Have a good weekend.

_______

BitInstant Quote for Cash Transactions:

Quote ID: 6baaba74-d2af-4a9b-a565-815d46f60bdd
Event ID: c92a4c58-741c-4111-acaf-76111d800ea8
______________________________________________

Quote ID: cf933b89-2a33-4c23-b385-1d982282efcf
Event ID: b7734e6e-eef5-41b8-8960-e3dc60d943f2


MoneyGram/ZipZap Receipt Data:
4/10/2013 02:40 PM PST, deposit: $503.95 ($480.05), Ref#: 98126918
4/10/2013 02:48 PM PST, deposit: $503.95 ($480.05), Ref#: 62658366

Blockchain Transaction Data:
4/10/2013 15:16 PST, BitInstant deposit to bitcoin address: 1PAnA5WoSV9iXvKTKYZ7VvAsUcmUX1LsKJ
Credit: 2.4168747 BTC
Transaction ID: 432d6bdebd5b0b3ee98d231772a72a92c0aa018eb0d016c55dbfc513b88f5dc7

4/10/2013 15:25 PST, BitInstant deposit to bitcoin address: 182BXFTnXoie81qRnT8o8zTFKkiPRuqex3
Credit: 2.51671563 BTC
Transaction ID: ec8f97ee1cafb48eaf5b5875a1042082466b60fe8b1ae7cde81dbd9a43ceeca2

[tacobell]

OrderID: c2b2d315-b035-48bb-a0a8-6c8b23f60973
EventID: 671b5905-3726-4af3-ad34-bad4c8f8b886
have this just sent and no coin.   got the slip saying successful payment but no coin in blockchain accnt or any info on the blockchain about u sending me coin

[WoodGoat]

So I had an issue where one of my orders did not get processed correctly, I contacted support via the https://www.bitinstant.com/contact and recieved an e-mail almost 5 hours ago from some "Mandrik" saying my order had been manually processed and I should receive my funds shortly. I still have not received my funds and am curious as to whether I am being impatient and what exactly your definition of "shortly" is, or whether another issue has arisen and what steps I should take to rectify the situation

Quote ID : f5728afc-4a31-4ecf-b079-9641cdf1e51e

Event ID for the manual transfer being created: 6a4a6d9c-ee23-44c9-bee4-b17e9876dfbf

[nonames456]

OrderID: c2b2d315-b035-48bb-a0a8-6c8b23f60973
EventID: 671b5905-3726-4af3-ad34-bad4c8f8b886
have this just sent and no coin.   got the slip saying successful payment but no coin in blockchain accnt or any info on the blockchain about u sending me coin

Mine just hit the blockchan, it's a little slow today, be patient. I did mine at 11am Eastern

[945wildman]

Seems many have both good and bad experiences with Bitinstant.  Seems to be the story with most exchanges these days.  

But I will share my first experience with Bitinstant.  As several have done, I used my full Mtgox account number using a cash deposit from Bitinstant.  Because this was incorrect, my funds were stuck.  A sent a support request, and was sent a reply within a few hours.  They sent me the mtgox coupon code which I was able to immediately use.  

This was my first btc purchase, and I didn't follow directions, so I figured I was screwed.  Thanks for the help Bitinstant support!

Following that, I have been pretty careful with all transactions.  Now I see that I have done it again.  Using Capitalone for a transfer to bitfloor, I created a deposit, got the email confirmation, and proceeded to send the same amount from the checking account.  However, I failed to notice that Bitfloor changed the exact amount I planned on sending.  $200 changed to $200.04.  Ugh, I sent exactly $200, so that is another chunk I might have to fight for since there system is looking for that exact amount.  

Painful learning experiences...

[glt512]

6 days and my problem has still not been resolved.

[msiddiq]

QuoteID:
93ba9900-5bb7-4d90-b4ad-cc8f9177fbdf

EventID:
0fe3d9fb-67bd-4168-9648-da4ea6be3f9b

Bitinstant owes me 0.479112001 BTC
As a result of the inconveniences and headaches given by Bitinstant, I have elected to not accept my money in BTC form
Give me $76.04 in cash or through paypal
The $ amount is verifiable as follows:

Bitinstant Order creation time (source: https://www.bitinstant.com/order_status/93ba9900-5bb7-4d90-b4ad-cc8f9177fbdf ):
Sun Apr 7 15:17:25 2013   bc2ef0ac-d37b-4787-a041-68acbed69a50   New Order
EST: 12hr: 11:17:25 AM EST, Sunday April 7, 2013
EST: 24hr: 11:17:25 EST   , Sunday April 7, 2013
UTC: 12hr: 03:17:25 PM UTC, Sunday April 7, 2013
UTC: 24hr: 15:17:25 UTC   , Sunday April 7, 2013
UNIX: 1365347845
mtgoxUSD weighted price: $158.7/BTC @ 2013-04-07 15:17:00   (source: http://bitcoincharts.com/charts/mtgoxUSD#rg5zig1-minzczsg2013-04-07zeg2013-04-08ztgSzm1g10zm2g25zv )


Given Rate:
$400: source: https://www.bitinstant.com/order_status/93ba9900-5bb7-4d90-b4ad-cc8f9177fbdf
2.04136689 BTC: source: http://blockexplorer.com/address/14czMwT5imj1xfT7seLarorCBZZ9TxsFZg

$400 / 2.04136689 BTC =
$195.947138145265/BTC


Expected deposit:
$400 / $158.7/BTC (walmart deposit time rate & bitinstant order creation time) = 2.520478891 BTC

Difference:
expected - actual = difference
2.520478891 BTC - 2.04136689 BTC = 0.479112001 BTC


Bitinstant owes me 0.479112001 BTC
I do not want the BTC. I want my $ in 0.479112001 BTC back at rate at time of deposit.
0.479112001 BTC * $158.7/BTC = $76.03507456
Give me my $76.04 back!!!

[Nachtwind]

Morning everyone!

I made a cash deposit to GOX this morning thru BitInstant.  It went thru perfectly.  The system is working great.

Now let's solve some back logged issues!!!

 

Extremely provoking comment. Honestly. GET THE FUCK BACK TO THE LIST AND GET _US_ _OUR_ MONEY!

[Singlebyte]

Hey Ursay/Bitinstant/Charlie/Yankie.

Give me my fucking money you owe me!  I have been waiting since this past weekend!  

Everyone start posting on blogs like bitinstantscam.com and reddit.com.  Warn your fellow bitcoin friends!

[3sd]

 

Morning everyone!

I made a cash deposit to GOX this morning thru BitInstant.  It went thru perfectly.  The system is working great.

Now let's solve some back logged issues!!!

 

Extremely provoking comment. Honestly. GET THE FUCK BACK TO THE LIST AND GET _US_ _OUR_ MONEY!

TY some one has to say  it i feel the only way to get help on here is to be a dick  get on that list ursay!!!!!!

[tacobell]

seriously i still believe in bitinstant... everytime i have had a p[ayment freeze up it may take a few days to get but i have always got my coin and usually if there is a major fluctuation they do something to make it right... Ursay and Yankee are good dudes trying to do a shit job of fixing problems with a shitty system.  until i find another exchange that i can deposit moneygrams and only have a 4% or less fee they got my business.

[3sd]

Hey Ursay/Bitinstant/Charlie/Yankie.

Give me my fucking money you owe me!  I have been waiting since this past weekend!  

Everyone start posting on blogs like bitinstantscam.com and reddit.com.  Warn your fellow bitcoin friends!

already have lol and just loaded 2500 with bitfloor no problems at all but these A** F*cks still owe me 400 like really its just anoying that i do some much buisness through them and they dont care i think im bitfloor untill they lose my money lol

[Nachtwind]

Morning everyone!

I made a cash deposit to GOX this morning thru BitInstant.  It went thru perfectly.  The system is working great.

Now let's solve some back logged issues!!!

 

Extremely provoking comment. Honestly. GET THE FUCK BACK TO THE LIST AND GET _US_ _OUR_ MONEY!

TY some one has to say  it i feel the only way to get help on here is to be a dick  get on that list ursay!!!!!!

There might be close-to-realtime chat here, there might be supporters working on this but the ever returning comments like "read my sugnature" and "for ME it worked flawlessly" is not exactly what counts as support when people wait for 4+ days for their money...
Thing is, i have had several  transactions since bitinstant was started and they all worked.. but now that i see how arrogant the so called supports reacts to the customers complains and problems i feel really cheated.
The least would be to solve the problems as fast as possible.. the NORMAL would be for a self-respecting company to offer sort of a compensation for the trouble.. but i dont believe neither will happen. I think this all will resolve to "Woops, we traded with your funds and made a mistake when the bubble did burst. Sorry, but we are insolvent."..

[tacobell]

so i just got my first 503.95 transaction done and it in account:) thank you guys.

[3sd]

GOD FUCKIN SHIT BARLEY ANY COMMUNICATION AND NOW I FEEL LIKE IM GETTING IGNORED

[Singlebyte]

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

[Luckybit]

Still nothing. Although I did receive an email from Bitinstant saying the order was executed, nothing was actually sent so I don't even know what the email means.