Official Newbie BitInstant Support Thread (Active Customer Support)

[FYourself]

Bitinstant should start calling themselves Bit"it-takes-a-fuckin-week"
I'm trying to get help on this and while URSAY has been very nice, i'm no closer to resolution of my transaction.

WHY THE WAIT?

[1714646701]

1714646701

[1714646701]

1714646701

[1714646701]

1714646701

[mrbruceb]

@URSAY

Please open a ticket for me.

I did a Bitinstant->Zipzap->CVS-> MtGox account on 4/3/2013.  I didn't receive the money in the MtGox account.  The Code listed below when used on mtgox gives a "This code cannot be redeemed (non existing or already used)"     I have contacted MTGOX and your support emails and not contact for the past 4 days.  The BTCS on 4/3/13 were around the $140,  I'd be cool with $160 per BTC.  Please resend or email me separately the new code to use or transfer equivalent BTCs to 1NkmXcR57xowncc4N2qnS8wCS565Ti9enw
  
OrderID: ef9767ac-9294-4f29-a674-32b71dd50ad9
EventID: dd51b647-4925-4de0-ab5d-dc85621c38a4
DestAccount: M40347299X
QuoteID: e87b7342-e0ca-48b7-b52e-6c1816126bfe
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1364994571.03
APIResponse: MTGOX-***-*****-*****-*****-*****
FundsSent: $192.02 USD

Zipzap    Account #886444033

[URSAY]

If you have a current ticket open on ANY date I do not have time to provide updates currently.  Maybe later today.  Thanks!  

[fallingupwards]

Ursay:  I made my order/payment last Wednesday back when the price was around $130. Still haven't received my bitcoins yet. When I finally get them, will I receive them at the price I paid for them, or at the $230 price? I'm assuming you paid for the bitcoins last Wednesday and simply need to transfer them to my address?

Order ID: 930881248
Quote ID:  6148cd1f-caa0-48e7-b70f-39b8a0bb234f
Event ID:  0248e572-829b-437f-8ad5-4b8ff92d6c23

[URSAY]

Hello, I sent money to my paypal account yesterday and i didn't receive them yet. I wrote to support and they didn't reply...
Order ID    de3742b6-9caf-4bee-b04f-55837908b664
Quote ID    75084d0b-9f80-4c76-9879-4d4ba64e069b
Event ID    60dfaca8-3deb-4909-9bd2-306075d8f775
Fees (inclusive)    9.0% + $1.00 incl. paypal fees
Amount you paid    $129.54 USD
Amount you will receive    $117.21509504 USD
Delivery Deadline    Sun Apr 7 09:24:32 2013
Destination exchange    PayPal

Two days are gone and there is no funds on my paypal account. But I have an e-mail from Bitinstant.com:

OrderID: de3742b6-9caf-4bee-b04f-55837908b664
 EventID: 8faebe08-bb44-4535-a5f5-0cc73fa4a6ff
 DestAccount: na_krul@mail.ru
 QuoteID: 75084d0b-9f80-4c76-9879-4d4ba64e069b
 User: SYSTEM
 DestExchange: paypal
 eventtype: Order executed
 EventSentAt: 1365323145.17
 APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
 FundsSent: $117.21509504 USD

They simply don't have funds on their account...

I understand why you would think this from the API response but it's not that simple.  Have I opened a ticket for you?  Thanks!  

[cubism4nerds]

@URSAY

Is there a 4/9 ticket list?

[URSAY]

URSAY!,

OrderID: 3bad12e2-ea6b-48d9-9e69-86686f3b1da8
EventID: c7cdafc5-6531-49de-8205-549c13bdfa8e

It's been a week, I've tried emailing, calling, and 24/7 support on Mtgox and BitInstant. No response...
I need my money in my account ASAP! Please help me!
I used the account number with letters in it, which I now see I should have used the account number without the numbers! I've tried redeeming the API code, but it says it isn't valid/ has been used. It couldn't have been used, because I did not post the code anywhere for the public eyes to see. So I guess my problem may be as simple as using the right account number(or exchange number I guess they now call it) which would be 220347. Not M61220347X, like my order says... At the time of purchase bitcoins were significantly cheaper! Will I be compensated the difference in my order?! Please get back at me! I haven't opened a ticket yet, because I can not find where to! I know you are busy, but you seem to be the only one helping people. Thank you so much!

Have I personally opened a ticket for you before?  Are you on my support lists?  Thanks for your help. 

No you have not yet, if you would I would greatly appreciate it! Thank you! What should I be waiting for now?

You are on the 4/9 list which will be posted soon.  Thanks for you patience! 

[na_krul]

Hello, I sent money to my paypal account yesterday and i didn't receive them yet. I wrote to support and they didn't reply...
Order ID    de3742b6-9caf-4bee-b04f-55837908b664
Quote ID    75084d0b-9f80-4c76-9879-4d4ba64e069b
Event ID    60dfaca8-3deb-4909-9bd2-306075d8f775
Fees (inclusive)    9.0% + $1.00 incl. paypal fees
Amount you paid    $129.54 USD
Amount you will receive    $117.21509504 USD
Delivery Deadline    Sun Apr 7 09:24:32 2013
Destination exchange    PayPal

Two days are gone and there is no funds on my paypal account. But I have an e-mail from Bitinstant.com:

OrderID: de3742b6-9caf-4bee-b04f-55837908b664
 EventID: 8faebe08-bb44-4535-a5f5-0cc73fa4a6ff
 DestAccount: na_krul@mail.ru
 QuoteID: 75084d0b-9f80-4c76-9879-4d4ba64e069b
 User: SYSTEM
 DestExchange: paypal
 eventtype: Order executed
 EventSentAt: 1365323145.17
 APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
 FundsSent: $117.21509504 USD

They simply don't have funds on their account...

I understand why you would think this from the API response but it's not that simple.  Have I opened a ticket for you?  Thanks!  

Ofcourse, 4/8

[URSAY]

No need to post multiples then unless you want to slow down the resolution process.

Why not just ask for peoples BTC wallet ID and refund them.
Seems that would be really fast.
[/quote]

I don't think you understand the complexity of our systems.  

[URSAY]

Ursay, I wanna buy more BTC using Bitinstant. Is it advisable to do this right now?

I used cash to GOX deposit yesterday with my GOX user name.  New MX number failed when I tried this morning.  I would suggest using your GOX user name for now. 

[FYourself]

Curious...why are we making new lists when the old ones are DEFINITELY not resolved?

Why not a ....master list?? where you slowly work on a first come first serve basis....that would be the most logical and FAIR way no?

I completely agree. Why do we have to post on a forum? Why not a central support website??
Never, ever using bitinstant again. ever.

[efini]

Amazing support. It's 2013, they deal with a technologically advanced cryptocurrency yet customers have to resort to posting on a third party forum to get a "ticket" created and an order issue addressed.

how many of these people, for example haven't had their issues addressed, or even know about this thread.

[URSAY]

Dear URSAY'

To Quote Yankee:

"We have always and will always be crediting customers at the exact rate at time of deposit

Our automated system does not do this all the time,
 however when your order is processed, send us an email or PM or post here and refunds will be credited"

With that said,
I'm I ABLE TO  request this?

With  my deposit  dated:
  March 27 2013 of 299.64721
Did not clear into my account until,
 April 6, 2013.

What information do I need to provide
 to get a ticket opened in regards to this?

thank you in advance,
cj

Provide me with what you got and what you think you are owed.  Please provide as much info and math as possible and I will escalate your issue.  Thanks! 

[speakeasy1982]

Hello can you please add a ticket for me. I have not received my funds yet.
I used Zip Zap to fund here are all the details.

Hopefully you honor the BTC purchase price when my order was submitted.
You can deposit it into my mtgox account 156802 or via BTC address 1MrsJ36SyR2jan3ua8guAsBFwRSbFyKMcp

ZipZap:
Amount to Pay: $203.95
Account Number: 677107476

Bitinstant:
Order receipt
Quote ID    5a8aab4c-f90f-4d36-b267-0c18ee269f07
Event ID    60c7ba18-3c49-4682-9759-ae861509b9cf
Fees (inclusive)    3.99%%
Amount you paid    $200.0 USD
Amount you will receive    $192.02 USD
Destination exchange    MtGox
Destination account    156802
Order event log
Timestamp    Event ID    Event type
Wed Apr 3 18:45:26 2013   60c7ba18-3c49-4682-9759-ae861509b9cf   Quote for new transaction
Sun Apr 7 21:03:00 2013   1a9cac45-26ae-4e58-a212-571e120cdad6   New Order
Sun Apr 7 21:02:53 2013   60c616c0-bc81-429d-beca-7827977d6113   MTGox Order Loading

Thanks.

Just tried to manually push thru.  Ticket opened on 4/9 list.  

When you say you manually push thru How long does that usually take to show if it was successful or not? Thanks for your support you have been killing it resolving issues all morning.

[URSAY]

Ursay, I wanna buy more BTC using Bitinstant. Is it advisable to do this right now?

Ah-hahahaha

Are you serious? How are you posting on this thread and asking this question?

Don't use Bitinstant, they are scammers!!!!

WRONG.  Check our history.

[URSAY]

Ursay, I wanna buy more BTC using Bitinstant. Is it advisable to do this right now?

Ah-hahahaha

Are you serious? How are you posting on this thread and asking this question?

this is the only that's worked for me so far. its slow but it worked at least. bitfloor didnt respond to me yet about my pending deposits. at least here URSAY is responding

EXACTLY and thank you.   

[baggage]

Ursay,

I was on the 4/7 list but have seen no activity to my wallet.

I sent you a pm with the same info

Merchant order ID
f9fd40c3-fdca-4d43-b663-0500c1606d2c
Customer account ID
403 873 227


Merchant order ID
1aa49017-f5af-4d01-9db8-f7f5d89a7b0e
Customer account ID
650 612 252

thanks,
baggage

Your issue is being worked on.  Thanks for your patience! 

Ursay,
Did you get my pm?  I was on the 4/7 list and still nothing.  
Yesterday I was told my issue was being worked on.

thanks,
baggage

[xqr]

Why not just ask for peoples BTC wallet ID and refund them.
Seems that would be really fast.

I don't think you understand the complexity of our systems.  

I think I have an idea...

1. Accept BTCs from unsuspecting user
2. Deposit BTCs into bit instant wallet
3. Open a support ticket for unsuspecting user when/if they complain about never receiving their transfer.
4. Sit back and relax

[liztah]

URSAY,

Could you unblock order id: cc2c7a23-9f31-44ad-adb5-51ee140b56e0 ?? I was on 4/8 list. My money has not shown yet on mtgox.

[xqr]

Ursay, I wanna buy more BTC using Bitinstant. Is it advisable to do this right now?

Ah-hahahaha

Are you serious? How are you posting on this thread and asking this question?

Don't use Bitinstant, they are scammers!!!!

WRONG.  Check our history.

WRONG. Refer to this thread.