Official Newbie BitInstant Support Thread (Active Customer Support)

[xqr]

Order ID: 3d08445a-1256-4a68-8086-da4cc88215a5

Date: April 2nd

Status: Unresolved

Mood: Furious

Send me my transfer!

Have I opened a ticket for you personally?  Are you on a specific support list?  Help me help you! 

Yes, you have. You even "escalated" my ticket.

https://i.imgur.com/hCbBgFc.jpg

[URSAY]

If you are on this list then I have manually pushed your order thru.  You may see results soon.  Your tickets will remain open and they will still be escalated regardless.  

iNormalize / fuue83 / chase1420 / archfiendmaster / sandyjg9 / Protagonus / aqrulesms / Cogine / Tyraeil / Droganan / damavox / haggady

Nothing here on my end URSAY
Thanx for trying

Hello URSAY - I am on the April8th list
Had two orders and one went thru, I was able to purchase 3.81BTC at that time.
I would probably assume that about 90% of BitInstant orders go thru and we are the unfortunate 10% in limbo on this board, and people who have not been able to find this board.
I actually have 3 different friends who were able to process 8 orders in the last few days with no problems.
So the API does work most of the time. BitInstant is making large amounts of money right now.
Not sure why you can not just refund everyone on here and then figure it out on your end.
April3rd - Was able to purchase 3.81BTC

My BTC ID - 1EV6SgnX53v1i2vGXxjpYRxBwoHeXnu2Vq

Please be more specific about your issue and what you want resolved.  Thanks!  

[Jross81]

URSAY, please please help

I made a deposit from bitstamp, using the bitinstant option. I went to walmart and made a payment to "wallet address". I used the address from my "wallet qt" the one shown under receive coins.

My browser didn't show the option in the drop down box for pay to bitstamp. that is why I chose that option.

so frustrated. what info do you need from me, can you please help

[EJS420]

URSAY,

I WILL SUCK YOUR **** if you fix this !!!!! PLEASE!!!!

yes i'm on the list 4/8.

[Xosihc]

Hey URSAY,

I am on the 4/8 list.

Quote ID 9742105d-1acb-4bc5-9495-96b24b841fd4
Event ID c92dc8e1-c7b7-4fe9-bfd2-958abacb1e9d
Fees (inclusive) 1.99%%
Amount you paid $300.0 USD
Amount you will receive $294.03 USD
Mon Apr  8 15:18:48 2013 c92dc8e1-c7b7-4fe9-bfd2-958abacb1e9d Quote for new transaction
Mon Apr  8 15:19:27 2013 35f205c3-888b-4696-aa97-ec7761cebc46 New Order
Mon Apr  8 15:20:37 2013 c9cf0a4c-eaa7-4ae5-9804-14cc1611711e Waiting
Mon Apr  8 15:24:37 2013 ea2697d3-62b1-4a37-a3a8-9468d3b08244 Dwolla verification begin
Mon Apr  8 15:24:39 2013 24951dfe-e2eb-4511-ab5f-987cdf5ce8ed Dwolla failed verification - unable to locate


I just wanted to ask if you have any ETA on me receiving my coins? Also, I just wanted to confirm I will be receiving my coins at the rate from the time of the transaction (it was something like $188).

Thanks again for all you do!!

Hey URSAY - is there any way to check the exact price of the coins at the time of my transaction? 10:18AM US Central time zone on 4/8/13. I went to bitcoinchart.com and looked at the 2 day / 1 minute chart and it appears somewhere around the $185 target.

Please let me know.

Thanks!

bitcoincharts.com is a great indicator.  If you have an issue with your order when you receive it then I can open another ticket for you.  Please just provide me with info like what you received and what you expected.  Please be as detailed as possible!  Thanks!  

Will do!
By my math $294/$185 should get me ~1.589xxx coins. As long as I'm in the 1.5xxx range I will be happy. I'll let you know if it doesn't come out that way.

[URSAY]

PLEASE READ.

rm187 / jasnlcas

I need ANY info from you to lookup your order

quote: 3f0f97aa-876a-4a26-af0c-2693aaefbdd5
event: d68bbe44-7f4b-4bdf-900b-c88c7ef10fad

Thanks! 

i am listed on 4/8 support list as "more info".
is there some thing specifically you need?

thanks

Got it thanks! 

[URSAY]

URSAY!!! WHAT THE HELL IS GOING ON?


I have been EXTREMELY patient up until this point in light of the ddos attacks on mt gox, but I made the transfer from mtgox -> wallet on APRIL 2 and have NOT RECEIVED MY PAYMENT. This is becoming absurd at this point and my patience has all but worn out.


SEND ME MY COINS!!!!!!!!!!!!!


Fuck.

Are you on any of my support lists?  Have I opened a ticket for you before?  Please provide me with info so I can help you!  

I don't know, but you have responded to several of my posts and several of my PMs, so I really HOPE I'm on your support lists at this point.

Order ID: 3d08445a-1256-4a68-8086-da4cc88215a5

I've posted it at least 5 times now on this thread and at least 2 times by private message directly to you, one of them less than 30 minutes ago.

If you are unable to track your own issues then it makes it very difficult for me to track.  Please let me know if you have any more info.  I will have to spend extra time looking into your issue.  Thanks! 

[URSAY]

I sent a transaction for Dwolla to Bitcoin 24 hours ago and never recieved any coins.

Order ID   d634ff63-7cde-4060-94fb-a98756732c55
Quote ID   8d626748-0393-4df0-a8bc-050bcd47baef
Event ID   080bdc5e-8292-4fe9-94e4-407f3776df8d
Fees (inclusive)   1.99%%
Amount you paid   $180.3 USD
Amount you will receive   $176.71203 USD
Delivery Deadline   Mon Apr 8 16:08:15 2013
Destination exchange   Bitcoin Address
Destination account   1JcHzGVkEEeBkBbmJmgUi9Mw3EQXQ86FUn


Timestamp                           Event ID                                                   Event type
Mon Apr 8 15:07:55 2013   1b88c195-14b4-43f7-9211-bf1a924edf4f           Quote for new transaction
Mon Apr 8 15:08:15 2013   080bdc5e-8292-4fe9-94e4-407f3776df8d           New Order
Mon Apr 8 15:09:28 2013   86695099-50ba-4853-b4ce-98bf67f66a15           Waiting
Mon Apr 8 15:13:28 2013   dbe7bc44-1170-46b7-8fd9-fe60f3df3f09           Dwolla verification begin
Mon Apr 8 15:13:30 2013   2bad64d3-7b7a-4c26-a4c6-9519a4aa5bb6   Dwolla passed first round verification
Mon Apr 8 15:13:30 2013   8cb125f3-4326-417f-bcf0-7a89031f3c02           Dwolla transaction confirmation begin
Mon Apr 8 15:14:27 2013   960d615f-4b19-4e16-b53d-3aab3e132e2a   Dwolla passed second round verification
Mon Apr 8 15:14:27 2013   eebd6974-3131-4318-a39a-b84dda299b05   Dwolla verification complete
Mon Apr 8 15:14:28 2013   74e2f172-b0d5-4640-9979-6889dc197b3b   MTGox Order Loading

Ticket opened on 4/9 list!  Thanks! 

[Xosihc]

Has ursay (or any other bitinstant employee) actually resolved a single problem on this thread? All I see is replies saying their problem has been escalated; I've yet to see anyone post saying their issue was resolved.

Is bitinstant actually solving issues? Or are they just stalling while they "escalate" the problems?

Like everyone else on this thread - I'm waiting for my coins (or money back). I am pissed off as anyone, I've left 5 voicemails, 100 e-mails... nothing.

Ursay though, is the only one I've seen from the company working his ass off to try to fix the problems that are coming in quicker than he can grind them out. He's working 24/7 and doing more than anyone else I've seen. Try to cut him some slack. He is a hard worker for a shitty company. Hate the company, not the hard working employee.

I feel kinda bad for Ursay. If this is Bit Instant going belly up, he's at the bottom of the food chain and probably won't get paid for all of his hard work. I have my fingers crossed but at the same time I am figuring out how I am going to deal with losing the money I put in.

Well I feel bad for the guy too.  I see him on here 24/7 and all he does is take a beating from people chewing him out for a problem that isn't even his fault.

This is all part of trying to get into the market at the early adaption phase... We all have to deal with this kind of bs..

Thanks guys.  These types of posts make me happy that some people listen to me, understand, and are patient with Bitcoin and it's economy.  I want to help and I wouldn't be working for BitInstant if I thought I would end up being labeled a scammer!  Seriously.  

Even though most people are bitching you out like crazy - there are people on here that are very appreciate of everything you're doing. If it weren't for you URSAY bitinstant would have definitely lost my business and all my future referrals (which I have many of).

Keep up the good work!!

[URSAY]

Been posting all morning - any support?/ticket?

Working 4/9 list coming soon.

Patience. 

[Cogine]

Just so you know, I had the same problem as you guys but I got my BTC in finally.

I was seeing the same things as you guys are now: no response from anything: not on emails, not on the support channel, not on the PMs to URSAY, and forget about the phone. I was getting mad. Just relax a little bit and be nice.

To give you an idea of my situation:
My deposit was on 4/7, I eventually got on a ticket for 4/8, and I got my BTC at the current rate on 4/8.
I PM'd URSAY to escalate and get them to honor the exchange rate at the deposit time on 4/7. Now I'm waiting on that, and on a ticket for 4/9. FYI Yankee, the CEO of Bitinstant, came on the thread earlier and said himself they'd honor the exchange rate at the deposit time: https://bitcointalk.org/index.php?topic=128314.msg1776479#msg1776479

So yeah, just be patient, realize that their automated systems probably took a beating and theyre having to do things manually. Theres only so many of them (and yes theyve hired more people)

Just make sure you get URSAY to see your QuoteID and to get on a list

So what does that say about all of us that have been waiting around and being "patient" since April2nd and 3rd. Hell saw a guy in here from March22nd.
Then we see someone like you come along and tell us to just wait. You only had to wait 48hours, very small compared to some of us.

Wait, your issue was resolved 2hours after your first post, that is a long time wait </sarcasmoff>

[URSAY]

I am responding to a question from URSAY about a GOX coupon.  I was on the 4/8 list.

Here is what I got from them after I explained that I provided Bitinstant with the MTgox account number instead of the exchange number.

Mt.Gox Support, Apr 09 01:11 (JST):

Hello
The number is the message that you should put while depositing to your Mt.Gox account directly through other methods that is not Bitinstant whereas Bitinstant uses only the number ######. However, they should be able to give you a redeemable code for this. Mt.Gox is only the recipient and we do not process deposits from Bitinstant. You have to contact Bitinstant at support@bitinstant.com or at https://bitcointalk.org/index.php?topic=128314.2760;topicseen to retrieve your funds from them. Thank you for your kind understanding.

I am not sure about any coupon and have not seen one to redeem.  I am trying to get my funds back from Bitinstant, however this may be done.  

Please let me know if I need to provide more info than this, or what I could do to ease the process.

Gox code sent.  Let me know if that works. 

[corvette77]

usray I have sent my documents to support. When will I get a reply from them.

I still have not received any funds in my account after since April 7th here's my zip zap account number since I never gave you that.

Zip Zap 288533151

Have you opened a support ticket with me before?  Are you on any current support lists that you are aware of?  Who are you looking for a reply from specifically?  Thanks!  

No ursay have not had a support ticket opened up. I am looking for anyone who can help me. I am not on any support lists that I am aware of. Any help would be greatly appreciated.

[URSAY]

Guys, please where's the money???
This is serious business, I've already lost the opportunity of earning over USD 1000 in profits because you take so long to credit in Mt. Gox funds that have been confirmed by ZipZap many days ago. I'm now even afraid that Bitinstant won't make the deposit, that I've just lost my money!

ZipZap account numbers
667959779
757091657
255611550

Hi URSAY, could you please help me in this one?

Do you know...

Have I personally opened a ticket for you already?  Are you on any of my personal support lists?  Thanks! 

[funktion]

I still have not received my coins, I was on the list for 4/8.

Quote ID   00e32bba-e60d-4999-9c2d-c7e3313561af
Event ID   1b99c68b-3bd3-4cff-a359-80f21a70d9fb
zipzap acct: 482101086

Thanks.

[Nachtwind]

https://bitcointalk.org/index.php?topic=128314.msg1783208#msg1783208


*bumping* since twi pages happened with no answer to my post

[xqr]

If you are unable to track your own issues then it makes it very difficult for me to track.  Please let me know if you have any more info.  I will have to spend extra time looking into your issue.  Thanks!  

What? I don't know if YOU have opened internal support issues for me because I don't work at bitinstant. How the hell am I supposed to keep track of that? You have claimed to have "escalated" (what does that even mean?) my issue but I haven't received ANY further information regarding it (no support number, no emails, no PMs, no updates). I keep track of my SINGLE issue multiple times per day by checking the bitinstant website and seeing that it still remains completely unresolved.

Please, do not dare put bitinstant's incompetence on me.

I shouldn't have to hound you like an animal just to get responses for a simple transfer on a week old issue. This is absolutely absurd and completely unprofessional.

[URSAY]

Hey URSAY,

I am on the 4/8 list.

Quote ID 9742105d-1acb-4bc5-9495-96b24b841fd4
Event ID c92dc8e1-c7b7-4fe9-bfd2-958abacb1e9d
Fees (inclusive) 1.99%%
Amount you paid $300.0 USD
Amount you will receive $294.03 USD
Mon Apr  8 15:18:48 2013 c92dc8e1-c7b7-4fe9-bfd2-958abacb1e9d Quote for new transaction
Mon Apr  8 15:19:27 2013 35f205c3-888b-4696-aa97-ec7761cebc46 New Order
Mon Apr  8 15:20:37 2013 c9cf0a4c-eaa7-4ae5-9804-14cc1611711e Waiting
Mon Apr  8 15:24:37 2013 ea2697d3-62b1-4a37-a3a8-9468d3b08244 Dwolla verification begin
Mon Apr  8 15:24:39 2013 24951dfe-e2eb-4511-ab5f-987cdf5ce8ed Dwolla failed verification - unable to locate


I just wanted to ask if you have any ETA on me receiving my coins? Also, I just wanted to confirm I will be receiving my coins at the rate from the time of the transaction (it was something like $188).

Thanks again for all you do!!

No current ETA.  We will do our best to honor your purchase price.  

Well the purchase price doesn't have to be exact - as long as it's in the ballpark I'll be happy. Also do you recommend we stop any further purchases from your site until these overflood problems become fixed, or what do you recommend to customers looking to buy more coins?

Most orders are going thru.  Orders fail for various reasons.  I deposited direct to GOX with my GOX user name yesterday and it was INSTANT.  

[ormrotter]

I did a transaction for 443.95 on 04/05 @ 5:19pm EST to the acct#677337065 and I am yet to receive anything, I'm pissed about the oss in just bitcoin price...you guys could at least send me an email or something for Christ's sake I've spend over 10k a year thru you guys....

[jasonkolb]

Been posting all morning - any support?/ticket?

Working 4/9 list coming soon.

Patience. 

Does this mean that you are done with the 4/8 list? Because I believe I am on that list and I still do not have any money or coins.

BTC at time of transaction: $140.5
OrderID: 218137be-c042-41b9-9a63-c7dd6d8c5b24
EventID: d50965af-7658-4443-a554-92dcbdebf509
DestAccount: 80684
QuoteID: 37669d47-980c-4f2e-a186-96c38b3c415b
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365301095.17
APIResponse: {"error": {"amount": ["You have only $-47.04 available. Check your account balance for details."]}}
FundsSent: $1332.936 USD