Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

URSAY,

I WILL SUCK YOUR **** if you fix this !!!!! PLEASE!!!!

yes i'm on the list 4/8.

OOoooooooo...LOL...sounds nice.  I hope you don't have sharp teeth.  

I will take care of you man.  No need to suckie suckie.  It's my job.  

[1714644671]

1714644671

[1714644671]

1714644671

[Jross81]

URSAY, please please help

I made a deposit from bitstamp, using the bitinstant option. I went to walmart and made a payment to "wallet address". I used the address from my "wallet qt" the one shown under receive coins.

My browser didn't show the option in the drop down box for pay to bitstamp. that is why I chose that option.

so frustrated. what info do you need from me, can you please help

Order ID #?

order ID# d8cffc4d-6505-4512-b3c1-c631a42f5a30

thank you so much, Justin

[xqr]

Order ID: 3d08445a-1256-4a68-8086-da4cc88215a5

Date: April 2nd

Status: Unresolved

Mood: Furious

Send me my transfer!

Have I opened a ticket for you personally?  Are you on a specific support list?  Help me help you! 

Yes, you have. You even "escalated" my ticket.

https://i.imgur.com/hCbBgFc.jpg

No need to post multiples then unless you want to slow down the resolution process.

Lol, my issue has been unresolved since 4/2. How much slower could it possibly get? You don't even know whether or not I have support tickets open for my WEEK OLD ISSUE.

Ursay, seriously. Get your shit together.

[Cogine]

No need to post multiples then unless you want to slow down the resolution process.
[/quote]
Why not just ask for peoples BTC wallet ID and refund them.
Seems that would be really fast.

[URSAY]

Just so you know, I had the same problem as you guys but I got my BTC in finally.

I was seeing the same things as you guys are now: no response from anything: not on emails, not on the support channel, not on the PMs to URSAY, and forget about the phone. I was getting mad. Just relax a little bit and be nice.

To give you an idea of my situation:
My deposit was on 4/7, I eventually got on a ticket for 4/8, and I got my BTC at the current rate on 4/8.
I PM'd URSAY to escalate and get them to honor the exchange rate at the deposit time on 4/7. Now I'm waiting on that, and on a ticket for 4/9. FYI Yankee, the CEO of Bitinstant, came on the thread earlier and said himself they'd honor the exchange rate at the deposit time: https://bitcointalk.org/index.php?topic=128314.msg1776479#msg1776479

So yeah, just be patient, realize that their automated systems probably took a beating and theyre having to do things manually. Theres only so many of them (and yes theyve hired more people)

Just make sure you get URSAY to see your QuoteID and to get on a list

So what does that say about all of us that have been waiting around and being "patient" since April2nd and 3rd. Hell saw a guy in here from March22nd.
Then we see someone like you come along and tell us to just wait. You only had to wait 48hours, very small compared to some of us.

Wait, your issue was resolved 2hours after your first post, that is a long time wait </sarcasmoff>

I really want to resolve old issues.  We are improving support processes to make this happen.  There are many factors for each individual order.  Thanks for your understanding.

[msiddiq]

Ursay, I wanna buy more BTC using Bitinstant. Is it advisable to do this right now?

[caffeineJoe]

Dear URSAY'

To Quote Yankee:

"We have always and will always be crediting customers at the exact rate at time of deposit

Our automated system does not do this all the time,
 however when your order is processed, send us an email or PM or post here and refunds will be credited"

With that said,
I'm I ABLE TO  request this?

With  my deposit  dated:
  March 27 2013 of 299.64721
Did not clear into my account until,
 April 6, 2013.

What information do I need to provide
 to get a ticket opened in regards to this?

thank you in advance,
cj

[URSAY]

If you are unable to track your own issues then it makes it very difficult for me to track.  Please let me know if you have any more info.  I will have to spend extra time looking into your issue.  Thanks!  

What? I don't know if YOU have opened internal support issues for me because I don't work at bitinstant. How the hell am I supposed to keep track of that? You have claimed to have "escalated" (what does that even mean?) my issue but I haven't received ANY further information regarding it (no support number, no emails, no PMs, no updates). I keep track of my SINGLE issue multiple times per day by checking the bitinstant website and seeing that it still remains completely unresolved.

Please, do not dare put bitinstant's incompetence on me.

I shouldn't have to hound you like an animal just to get responses for a simple transfer on a week old issue. This is absolutely absurd and completely unprofessional.

Have you ever taken down a support ticket number for an issue for any company?  These kinds of thing are normal and it helps to resolve your issue when you take note of details that can help us.  I post all this info publicly so I'm not sure why you can't provide me with any info.  Trying to help you.  

[URSAY]

I did a transaction for 443.95 on 04/05 @ 5:19pm EST to the acct#677337065 and I am yet to receive anything, I'm pissed about the oss in just bitcoin price...you guys could at least send me an email or something for Christ's sake I've spend over 10k a year thru you guys....

Order ID #?

Quote ID #?

[xqr]

Ursay, I wanna buy more BTC using Bitinstant. Is it advisable to do this right now?

Ah-hahahaha

Are you serious? How are you posting on this thread and asking this question?

[URSAY]

Been posting all morning - any support?/ticket?

Working 4/9 list coming soon.

Patience. 

Does this mean that you are done with the 4/8 list? Because I believe I am on that list and I still do not have any money or coins.

BTC at time of transaction: $140.5
OrderID: 218137be-c042-41b9-9a63-c7dd6d8c5b24
EventID: d50965af-7658-4443-a554-92dcbdebf509
DestAccount: 80684
QuoteID: 37669d47-980c-4f2e-a186-96c38b3c415b
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365301095.17
APIResponse: {"error": {"amount": ["You have only $-47.04 available. Check your account balance for details."]}}
FundsSent: $1332.936 USD

All issues are different therefore resolution times are all different.

[na_krul]

Ursay, I wanna buy more BTC using Bitinstant. Is it advisable to do this right now?

Ah-hahahaha

Are you serious? How are you posting on this thread and asking this question?

Don't use Bitinstant, they are scammers!!!!

[msiddiq]

Ursay, I wanna buy more BTC using Bitinstant. Is it advisable to do this right now?

Ah-hahahaha

Are you serious? How are you posting on this thread and asking this question?

this is the only that's worked for me so far. its slow but it worked at least. bitfloor didnt respond to me yet about my pending deposits. at least here URSAY is responding

[URSAY]

Curious...why are we making new lists when the old ones are DEFINITELY not resolved?

Why not a ....master list?? where you slowly work on a first come first serve basis....that would be the most logical and FAIR way no?

AND wouldn't you MAIN site be the MAIN source for tech help?  Why did i have to find this forum to get a response from BitInstant?

Yeah yeah i know each case has to be dealt with differently...but COMMON BROSIFS!!!

Anyways...i'd like you to add this to my huge case file that i am sure you guys are working so hard to fix by paying out the $500 you have successively poofed from my possession.

PLUS!!!!


I bought all the other BTC's on April 7th at $162...so my calculation if i deposited 500 bucks i would have 480 after you service fee (which i don't see why i am paying, but i'll be happy to get anything at this point).  

So at $480.00 / 162 = 2.9629BTC's   -  I would have had 2.9629 BTC's on that day.

Currently BTC's are worth $223 i definitely would have sold at this point  

So $223*2.9629BTC's = $660.7407.....


So in conclusion, URSAY, i'd like to update my ticket to show that BitInstant should credit my account for $660 to alleviate the disservice they have created for me.

The issues are more complex then you understand.  Old issue RESOLVED.  New issue opened for 4/9 list.  New issues come everyday so I always make new lists for support agents.  They are ALWAYS working on ALL lists I give them.

[na_krul]

Ursay, I wanna buy more BTC using Bitinstant. Is it advisable to do this right now?

Ah-hahahaha

Are you serious? How are you posting on this thread and asking this question?

Don't use Bitinstant, they are scammers!!!!

People, let's write it on all available forums!
That's what I'm going to do.

[URSAY]

Curious...why are we making new lists when the old ones are DEFINITELY not resolved?

Why not a ....master list?? where you slowly work on a first come first serve basis....that would be the most logical and FAIR way no?

AND wouldn't you MAIN site be the MAIN source for tech help?  Why did i have to find this forum to get a response from BitInstant?

Yeah yeah i know each case has to be dealt with differently...but COMMON BROSIFS!!!

Anyways...i'd like you to add this to my huge case file that i am sure you guys are working so hard to fix by paying out the $500 you have successively poofed from my possession.

PLUS!!!!


I bought all the other BTC's on April 7th at $162...so my calculation if i deposited 500 bucks i would have 480 after you service fee (which i don't see why i am paying, but i'll be happy to get anything at this point).  

So at $480.00 / 162 = 2.9629BTC's   -  I would have had 2.9629 BTC's on that day.

Currently BTC's are worth $223 i definitely would have sold at this point  

So $223*2.9629BTC's = $660.7407.....


So in conclusion, URSAY, i'd like to update my ticket to show that BitInstant should credit my account for $660 to alleviate the disservice they have created for me.

Sorry...disregard my last post.  I cannot open a ticket for a issue that does not yet exist.

[cubism4nerds]

4/9 list?

[URSAY]

I am responding to a question from URSAY about a GOX coupon.  I was on the 4/8 list.

Here is what I got from them after I explained that I provided Bitinstant with the MTgox account number instead of the exchange number.

Mt.Gox Support, Apr 09 01:11 (JST):

Hello
The number is the message that you should put while depositing to your Mt.Gox account directly through other methods that is not Bitinstant whereas Bitinstant uses only the number ######. However, they should be able to give you a redeemable code for this. Mt.Gox is only the recipient and we do not process deposits from Bitinstant. You have to contact Bitinstant at support@bitinstant.com or at https://bitcointalk.org/index.php?topic=128314.2760;topicseen to retrieve your funds from them. Thank you for your kind understanding.

I am not sure about any coupon and have not seen one to redeem.  I am trying to get my funds back from Bitinstant, however this may be done.  

Please let me know if I need to provide more info than this, or what I could do to ease the process.

Gox code sent.  Let me know if that works. 

This is what I get from Mt. Gox: "This code cannot be redeemed (non existing or already used)."

My confirmation email from Bitinstant from my direct deposit stated: We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order.  

From me, just a reminder that I sent my account number instead of my exhange number for this order, hene original problem.

Thanks.  Updated your support ticket and we are working on it. 

[xqr]

If you are unable to track your own issues then it makes it very difficult for me to track.  Please let me know if you have any more info.  I will have to spend extra time looking into your issue.  Thanks!  

What? I don't know if YOU have opened internal support issues for me because I don't work at bitinstant. How the hell am I supposed to keep track of that? You have claimed to have "escalated" (what does that even mean?) my issue but I haven't received ANY further information regarding it (no support number, no emails, no PMs, no updates). I keep track of my SINGLE issue multiple times per day by checking the bitinstant website and seeing that it still remains completely unresolved.

Please, do not dare put bitinstant's incompetence on me.

I shouldn't have to hound you like an animal just to get responses for a simple transfer on a week old issue. This is absolutely absurd and completely unprofessional.

Have you ever taken down a support ticket number for an issue for any company?  These kinds of thing are normal and it helps to resolve your issue when you take note of details that can help us.  I post all this info publicly so I'm not sure why you can't provide me with any info.  Trying to help you.  

I am aware that legitimate non-scam companies provided support ticket numbers, and, had I been provided one, I would have written it down. But again, the only thing I was provided was verbal confirmation that the issue is being addressed.

And again, here is the screenshot from my inbox with a PM from YOU (URSAY, EMPLOYEE OF BITINSTANT) confirming that my issue had been documented and was "escalated".

https://bitcointalk.org/index.php?topic=128314.msg1783510#msg1783510


BUT AGAIN, NOTHING HAS BEEN RESOLVED.

[URSAY]

URSAY,

I just received your PM, yes please open a ticket for me, thanks.

When I get to my PMs I will see your issue.  Please be patient as I can only do 1 thing at a time.  Thanks! 

I am afraid you may have misunderstood, I received a PM from you, I did not send you one back I was responding to you here. In your PM you asked if I wanted you to open me a ticket, I was responding on the thread, yes please. Will you confirm once ticket has been opened, thanks...

Please include all info in a PM and I will open your ticket.  Thanks!