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Author Topic: Official Newbie BitInstant Support Thread (Active Customer Support)  (Read 496009 times)
bitcoinfiend
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April 12, 2013, 07:41:28 PM
 #4921

I would like to organize a Class Action Suit...I am not an attorney, but I think if we get a large enough group together, we could do something.. I would be the first to organize and arrange this...I only was stuck like 30$, but I spent a lot of energy going thru the Dwolla process and then, now, tracking my money down... By the way, Dwolla will not do anything about your coins being stuck...In fact, they acknowledged to me that BitInstant is running what looks like a Ponzi scheme, and they will not do anything about it....I have sent numerous PMs,emails,support lists,yada yada yada, and nothing...I also think they are going to give back large sums first, and let the little sums go on, and hope that noone  goes after them.....My logic here, is that we gather an enormous group, and file..I am one state over, and could make it into NYC if I had to... This way, even if you were ripped off for 10$, everyone gets a piece of the action....PM me, if you would be interested in filling a class action suit... The faster we get on this, the quicker it will be....Also, BitInstant should not be in business right now....If you know you can not provide an accurate, and honest service, then why take peoples' money? I like to focus on whats between the lines...The way they have that automated system setup, is to scam people...If you go to their website, it use to say "Bitcoins within one hour", now it does not....There is no reason that they should be short on money...If you are overwhelmed with business, stop being greedy and shut down....Honestly, BitInstant, Ursay, this is going to get very ugly soon....I predict by next week or so, BitInstant will stop responding to the forums...Watch and learn!
URSAY
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April 12, 2013, 07:43:19 PM
 #4922

Morning everyone!

I made a cash deposit to GOX this morning thru BitInstant.  It went thru perfectly.  The system is working great.

Now let's solve some back logged issues!!!

 Cool

Extremely provoking comment. Honestly. GET THE FUCK BACK TO THE LIST AND GET _US_ _OUR_ MONEY!

TY some one has to say  it i feel the only way to get help on here is to be a dick  get on that list ursay!!!!!!

There might be close-to-realtime chat here, there might be supporters working on this but the ever returning comments like "read my sugnature" and "for ME it worked flawlessly" is not exactly what counts as support when people wait for 4+ days for their money...
Thing is, i have had several  transactions since bitinstant was started and they all worked.. but now that i see how arrogant the so called supports reacts to the customers complains and problems i feel really cheated.
The least would be to solve the problems as fast as possible.. the NORMAL would be for a self-respecting company to offer sort of a compensation for the trouble.. but i dont believe neither will happen. I think this all will resolve to "Woops, we traded with your funds and made a mistake when the bubble did burst. Sorry, but we are insolvent."..

All I can do is be friendly, honest, and try to help resolve your issues.
BitcoinApprentice
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April 12, 2013, 07:43:22 PM
 #4923


Thanks for compiling these links SB
Adalberto
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April 12, 2013, 07:44:38 PM
 #4924

Mr URSAY

I am sorry to use this thread (even though you had warned that it was going to be closed) but I have two transaction via ZIPZAP/EBANX that did not manage to be completed to my MTGOX account.

Transactions CODE N°163288 and CODE N° 163377 (EBANX) - ZipZap Account N° 294136080 and N° 258509702

The payment was made tuesday (04-09-2013) and wednesday (04-10-2013).

Can you help?

Thank you for your attention
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April 12, 2013, 07:46:04 PM
 #4925

Now only last weeks transaction of $500 to go and I'm done. The good news is I received todays transaction so apparently they are watching this thread.

Have you not seen me in here the whole time?   Huh
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April 12, 2013, 07:48:15 PM
 #4926

Hello Charlie, Yankee, Ursay, et al at BitInstant:

Please open a support ticket and/or add this market rate at the time of deposit discrepancy to your support list.  An incorrect market rate was used when BitInstant fulfilled the following cash deposit to bitcoin address orders.  Our calculation shows that BitInstant owes 0.74328086 BTC.

Thanks for your assistance in correcting this.

2 x ZipZap/MoneyGram cash deposits were made to fund bitcoin wallet addresses:

4/10/2013 02:40PM PST, $503.95 ($480.05 after fees) to 1PAnA5WoSV9iXvKTKYZ7VvAsUcmUX1LsKJ
4/10/2013 02:48PM PST, $503.95 ($480.05 after fees) to 182BXFTnXoie81qRnT8o8zTFKkiPRuqex3

BTC weighted price on Mt. Gox at approximate time of deposits (retrieved from bitcoincharts.com):

4/10/2013 02:40PM PST, 1 BTC = $177.59
4/10/2013 02:48PM PST, 1 BTC = $161.43

Expected BTC deposit:

$480.05 / $177.59 = 2.70313644 BTC
$480.05 / $161.43 = 2.97373475 BTC

Actual BTC deposited (incorrect exchange rate USD) (discrepancy BTC):

2.41687470 BTC ($198.62) (-0.28626174 BTC)
2.51671563 BTC ($190.74) (-0.45701912 BTC)   

Total BTC due: 0.74328086 BTC

If BitInstant concurs, please remit 0.74328086 BTC to original BTC addresses (listed above).

Further details of the payment orders and transactions are provided below.

Thanks for your attention to this matter. Have a good weekend.

_______

BitInstant Quote for Cash Transactions:

Quote ID: 6baaba74-d2af-4a9b-a565-815d46f60bdd
Event ID: c92a4c58-741c-4111-acaf-76111d800ea8
______________________________________________

Quote ID: cf933b89-2a33-4c23-b385-1d982282efcf
Event ID: b7734e6e-eef5-41b8-8960-e3dc60d943f2


MoneyGram/ZipZap Receipt Data:
4/10/2013 02:40 PM PST, deposit: $503.95 ($480.05), Ref#: 98126918
4/10/2013 02:48 PM PST, deposit: $503.95 ($480.05), Ref#: 62658366

Blockchain Transaction Data:
4/10/2013 15:16 PST, BitInstant deposit to bitcoin address: 1PAnA5WoSV9iXvKTKYZ7VvAsUcmUX1LsKJ
Credit: 2.4168747 BTC
Transaction ID: 432d6bdebd5b0b3ee98d231772a72a92c0aa018eb0d016c55dbfc513b88f5dc7

4/10/2013 15:25 PST, BitInstant deposit to bitcoin address: 182BXFTnXoie81qRnT8o8zTFKkiPRuqex3
Credit: 2.51671563 BTC
Transaction ID: ec8f97ee1cafb48eaf5b5875a1042082466b60fe8b1ae7cde81dbd9a43ceeca2

New issues can be opened at...

bitinstant.com/contact


new issues can be opened there and forgotten!!
What the hell are you doing here then URSAY??

Issues opened thru bitinstant.com/contact are worked on by multiple CS reps.
joae1975
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April 12, 2013, 07:48:53 PM
 #4927

Bitinstant actually gave me a better rate.  I tried to buy April 9th at 10am EST.  BTC was around $190 then.  I sent multiple emails to Bitinstant with no help.  I finally sent one to http://bitinstant.ladesk.com/ opening a new ticket.  That seemed to do the trick.  I got my sale when mtgox was down at $127 so I guess they saved me money.  Try that link.

If it works you can send me a gift at 19BKdB1nMNuv497Pukqbaqksv348WEZXqd

 Tongue

1PewuG8KZJUPK3CtvAkAs1Uw42rQgUv5Jk
URSAY
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April 12, 2013, 07:49:40 PM
 #4928

Mr URSAY

I am sorry to use this thread (even though you had warned that it was going to be closed) but I have two transaction via ZIPZAP/EBANX that did not manage to be completed to my MTGOX account.

Transactions CODE N°163288 and CODE N° 163377 (EBANX) - ZipZap Account N° 294136080 and N° 258509702

The payment was made tuesday (04-09-2013) and wednesday (04-10-2013).

Can you help?

Thank you for your attention

All new support issues need to go thru...

bitinstant.com/contact

Thanks!
Singlebyte
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April 12, 2013, 07:49:50 PM
 #4929


No Problem.  We just need to make sure we keep reposting this to the end of the thread so it doesn't get buried.  
gacbmmml
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April 12, 2013, 07:50:22 PM
 #4930

Now only last weeks transaction of $500 to go and I'm done. The good news is I received todays transaction so apparently they are watching this thread.

Have you not seen me in here the whole time?   Huh

ITS VERY REASSURING TO SEE YOU HERE DOING NOTHING BUT WRITING NAMES AND PROVIDING FALSE SENSE OF HOPE TO EVERYONE
ursay resolved my delay last week no problem. Do you have an order ID available so it can be verified?
Adalberto
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April 12, 2013, 07:54:39 PM
 #4931

I have already try to contact through :   "bitinstant.com/contact" - but so far I received no reply. This is the reason to be using the thread!
gacbmmml
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April 12, 2013, 07:57:22 PM
 #4932

@impoor: do you have an order ID we can look at, please?
Adalberto
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April 12, 2013, 07:58:15 PM
 #4933

Mr URSAY

I am sorry to use this thread (even though you had warned that it was going to be closed) but I have two transaction via ZIPZAP/EBANX that did not manage to be completed to my MTGOX account.

Transactions CODE N°163288 and CODE N° 163377 (EBANX) - ZipZap Account N° 294136080 and N° 258509702

The payment was made tuesday (04-09-2013) and wednesday (04-10-2013).

Can you help?

Thank you for your attention

All new support issues need to go thru...

bitinstant.com/contact

Thanks!

I tryed it already, but got no response at all, so I decided to use this channel too. Thank you for your attention once more.
Singlebyte
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April 12, 2013, 07:59:25 PM
 #4934

@impoor: do you have an order ID we can look at, please?

Are you now BitInstant's official support person on this thread?  Ursay was the one we were told is authorized to help.
bitcoinfiend
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April 12, 2013, 07:59:57 PM
 #4935

I would like to organize a Class Action Suit...I am not an attorney, but I think if we get a large enough group together, we could do something.. I would be the first to organize and arrange this...I only was stuck like 30$, but I spent a lot of energy going thru the Dwolla process and then, now, tracking my money down... By the way, Dwolla will not do anything about your coins being stuck...In fact, they acknowledged to me that BitInstant is running what looks like a Ponzi scheme, and they will not do anything about it....I have sent numerous PMs,emails,support lists,yada yada yada, and nothing...I also think they are going to give back large sums first, and let the little sums go on, and hope that noone  goes after them.....My logic here, is that we gather an enormous group, and file..I am one state over, and could make it into NYC if I had to... This way, even if you were ripped off for 10$, everyone gets a piece of the action....PM me, if you would be interested in filling a class action suit... The faster we get on this, the quicker it will be....Also, BitInstant should not be in business right now....If you know you can not provide an accurate, and honest service, then why take peoples' money? I like to focus on whats between the lines...The way they have that automated system setup, is to scam people...If you go to their website, it use to say "Bitcoins within one hour", now it does not....There is no reason that they should be short on money...If you are overwhelmed with business, stop being greedy and shut down....Honestly, BitInstant, Ursay, this is going to get very ugly soon....I predict by next week or so, BitInstant will stop responding to the forums...Watch and learn!
crazyjunk
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April 12, 2013, 08:03:32 PM
 #4936

Hey i just sent $293.95 from bitinstant to mtgox and I still haven't received my funds in mtgox yet. Usually, its instantaneous but for some reason, its still not in there yet. Help Please!
bitcoinfiend
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April 12, 2013, 08:05:00 PM
 #4937

I would like to organize a Class Action Suit...I am not an attorney, but I think if we get a large enough group together, we could do something.. I would be the first to organize and arrange this...I only was stuck like 30$, but I spent a lot of energy going thru the Dwolla process and then, now, tracking my money down... By the way, Dwolla will not do anything about your coins being stuck...In fact, they acknowledged to me that BitInstant is running what looks like a Ponzi scheme, and they will not do anything about it....I have sent numerous PMs,emails,support lists,yada yada yada, and nothing...I also think they are going to give back large sums first, and let the little sums go on, and hope that noone  goes after them.....My logic here, is that we gather an enormous group, and file..I am one state over, and could make it into NYC if I had to... This way, even if you were ripped off for 10$, everyone gets a piece of the action....PM me, if you would be interested in filling a class action suit... The faster we get on this, the quicker it will be....Also, BitInstant should not be in business right now....If you know you can not provide an accurate, and honest service, then why take peoples' money? I like to focus on whats between the lines...The way they have that automated system setup, is to scam people...If you go to their website, it use to say "Bitcoins within one hour", now it does not....There is no reason that they should be short on money...If you are overwhelmed with business, stop being greedy and shut down....Honestly, BitInstant, Ursay, this is going to get very ugly soon....I predict by next week or so, BitInstant will stop responding to the forums...Watch and learn!
URSAY
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April 12, 2013, 08:07:09 PM
 #4938

I have already try to contact through :   "bitinstant.com/contact" - but so far I received no reply. This is the reason to be using the thread!

You should receive an automated response which shows that we have logged and are working on your issue.  Did you not receive this email?
URSAY
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April 12, 2013, 08:09:15 PM
 #4939

Hey i just sent $293.95 from bitinstant to mtgox and I still haven't received my funds in mtgox yet. Usually, its instantaneous but for some reason, its still not in there yet. Help Please!

All new issues are now logged at ...

bitinstant.com/contact

Sorry you are having problems.
bitcoinfiend
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April 12, 2013, 08:09:32 PM
 #4940

I would like to organize a Class Action Suit...I am not an attorney, but I think if we get a large enough group together, we could do something.. I would be the first to organize and arrange this...I only was stuck like 30$, but I spent a lot of energy going thru the Dwolla process and then, now, tracking my money down... By the way, Dwolla will not do anything about your coins being stuck...In fact, they acknowledged to me that BitInstant is running what looks like a Ponzi scheme, and they will not do anything about it....I have sent numerous PMs,emails,support lists,yada yada yada, and nothing...I also think they are going to give back large sums first, and let the little sums go on, and hope that noone  goes after them.....My logic here, is that we gather an enormous group, and file..I am one state over, and could make it into NYC if I had to... This way, even if you were ripped off for 10$, everyone gets a piece of the action....PM me, if you would be interested in filling a class action suit... The faster we get on this, the quicker it will be....Also, BitInstant should not be in business right now....If you know you can not provide an accurate, and honest service, then why take peoples' money? I like to focus on whats between the lines...The way they have that automated system setup, is to scam people...If you go to their website, it use to say "Bitcoins within one hour", now it does not....There is no reason that they should be short on money...If you are overwhelmed with business, stop being greedy and shut down....Honestly, BitInstant, Ursay, this is going to get very ugly soon....I predict by next week or so, BitInstant will stop responding to the forums...Watch and learn!
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