Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

Hello there,

I am also having the same problem - my deposited bitcoins have not reached their destination in 4 days. I made a CVS --> bitcoin address order, but neglected to write down the OrderID/QuoteID number before closing out of the window. However, I do have the confirmation email from ZipZap confirming the order. I will PM you the details shortly.

Thank you for sticking around and working with us, hope to hear from you soon.

Ursay, can I get an update on my order? It's been over 10 days and I still have not received my funds.

Without order details it's very difficult for me to try and help.

[URSAY]

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

Congrats SingleByte on getting YOUR money. How many hours was that? Haven't seen your report links in a couple of days and NOW it sounds like they're going to take the weekend off.  Hey it's party time right? Screw the guys whose money we have.

Taking the weekend off?  I've been posting yesterday AND today.  Can you see my posts?

[URSAY]

Hello! Another request for a little more attention on service of you!

I created an order on 11/04, I made the payment immediately after issuing the ticket and so far have not got my coins in my BTC address ...

Below the data:

Quote ID   943f48f4-ea8e-4706-9bce-64e4f38a4df0
Event ID   c3787904-50e6-4519-b78e-e1a8d1a90275




I await a brief return.

zipzap acct. # ?

[URSAY]

OrderID: 0cc1b652-da77-438e-9192-d1aa5d81e62a
EventID: d5145f94-c0df-41ff-b8e3-874b2133df3d
QuoteID: 7ed558b9-4236-417b-8008-16547b02d97a

Over a week now, still nothing :/

Have you logged your issue thru our official support channel at Bitinstant.com/contact ?

[URSAY]

@URSAY

As you said, to add a support ticket at bitinstant.com/contact, I added it and its about a day and I have not got any response from your side.

I created the orders on Apr 4 2013, its past 10 days and I have not got the funds.

https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78
https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2

I think, these details are enough for you to figure out.

Please transfer my funds ASAP!!!!

Did you not receive an automated response saying we had received your support request?

[corvette77]

Any kind of time frame ?

[akabmikua]

@URSAY

As you said, to add a support ticket at bitinstant.com/contact, I added it and its about a day and I have not got any response from your side.

I created the orders on Apr 4 2013, its past 10 days and I have not got the funds.

https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78
https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2

I think, these details are enough for you to figure out.

Please transfer my funds ASAP!!!!

Did you not receive an automated response saying we had received your support request?

Yes, for the request I added yesterday (at /contact). But no representative contacted me. Please do this as urgent, I will have to bear any penalties for late payment now.

[URSAY]

Sorry if this has been asked before, but I'm new here

If a person pays for bitcoins though zipzap and the transaction is listed on bitcoin as a transaction , but no bitcoins have been recieved.  That means there is a delay with delivery of the bitcoin at the bitcoin end right?

At what price does the buyer get their bitcoins?  The price at the time when they submitted the order, or the time when they actually arrive?

Order price is locked in at time of purchase.

Give me some order info and I will see what type of issue you have.  Some experience delay as our support logs are backed up.

Hi URSAY,

I'm happy to hear you reiterate the terms of purchase, because I received a somewhat disheartening response from the bitinstant support folks today. I might be reading it incorrectly, so I'll let you interpret it for me. Here it is:

Hello Wufoo,

We try to get as close to preev.com as possible. Keep in mind, however, that the price of bitcoin fluctuates wildly between the time you create your order, the time you make your purchase, the time we purchase bitcoins at the exchanges on your behalf, and the time you receive your bitcoins.

Due to massive DDoS attacks coupled with skyrocketing interest in Bitcoin, the exchanges have been overburdened resulting in massive delays and even the inability to deposit or transfer funds.

Thank you for your understanding.

---
Sincerely,
xxxxx

I believe the CS representative is saying that they are not honoring the time of deposit, but am I misunderstnading them? Am I just being told to keep waiting, and that they are still coming? Please provide some clarification for me.

Regards

I am being told from the top that we will honor execution price at time of purchase.  I'm sorry that this message hasn't made it all the way thru support.  I still have you on my personal list of problems with order execution price which has been forwarded up the chain.  I am being told that these people will be taken care of and I will do my best to make sure that happens.  Sorry for your troubles.

[URSAY]

Why do people keep asking me if my coupon code works???

I've said it doesn't about 10 times!!!

URSAY, PLEASE, please, for the love of freaking god get me talking to someone WHO ACTUALLY emails me back. No one in your freaking company replies to my emails.

If I have to wait much longer i've pretty much decided that i'm not using bitinstant ever again

CAN I PLEASE HAVE A PHONE NUMBER TO CALL?

You seem to usually post without your order details which makes it difficult to help.

[URSAY]

They are not even offering to help me anymore. Was I too abusive? What about when I was being nice and complacent? You offered to help but did nothing but ask me for more information. How much fucking information do you need? My ss#, bank account, passwords etc etc. Would that be getting close to being aenough info? Fuck! I gave you and order id,, I gave you copies of the several emails exchanged between me and bitinstant, I've pointed out that my issue was discussed in this very forum 200 pages ago and that a simple search would clearly show you that Charlie said he was going to fic my issue and then decided not too. It's been 6 fucking months of bullshit. 6 MoNTHS!!!!

see my name-justtird. Look at my profile. Look at the my posts. Look at charlies response. Heres an idea, llok at my email address on my profile. Take that email address and look at bitinstants correspondence with that email adress. Notice how it's the same fucking information that I sent you via pm, that you asked gfor. What more do you need? I know, you need me to shut the fuck up. But I have a need to WARN PEOPLE NOT TO USE Bitinstant. STop using bitinstant. They are going to take your money.

You seem to post a lot without order details or send me multiple strings with order info spread out everywhere.  Please post EVERYTHING in one place as it helps me look into your issue.  Thanks!

[URSAY]

They are going to keep your money.

We are working to resolve everyone's issue.

[URSAY]

They are going to keep your money.

What amount are you talking about ?

Only $200. From November. But since they lied to me several times I feel compelled to warn others. They are going to keep your money.

I don't have your order info.  If you are indeed from Nov. then I would love to try and help.

[URSAY]

Hey, I've made a payment with you guys.. Zipzap and EBANX already confirmed it to me, but I didn't receive it yet  

It is suppose to be a directly payment to my bitcoin address so it should be easy...

Quote ID: 6e9edb81-3c3f-410f-9d09-b992b22ae930
Event ID: da0bd996-91f8-4d20-b55f-bc549c43e870
Destination exchange (Bitcoin Address): 19dvua2GGWfXN4K5kRUgefWDf1ZiP6ePsy

help!

zipzap acct. # ?

[URSAY]

Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.

Thanks for posting.  Again I apologize for any issues you have experienced.  If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you.  Would this be okay? 

[baggage]

Ursay,

It's been since April 7th since I logged my complaint. I was put on the 4/7 list.  I've given you all the information you
requested and followed all of your instructions.

Why have I not received my bitcoins yet?  

Thanks,
baggage

[URSAY]

I think BitcoinTalk was offline for past 3 hours, now finally its up.

@URSAY, many people are getting their problem solved, that's good. Please solve mine also! Its really urgent! Please!

All the details below!

Now, I will insert this into every post in this thread!
vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv

PS: My orders are
https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78

Please solve these too!

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Have you already logged your issues thru our support channel at...

bitinstant.com/contact

?

[URSAY]

Any kind of time frame ?

Pushed on 4/9
Pushed on 4/11
Pushed NOW on 4/14

I hope you see some results soon! 

[dannnk]

Can you please look int my issues?
I posted here on the 9th and sometime later was told I was added to the support queue but never heard anything after that.

I emailed you, like you asked, and you emailed me back saying I was in the support queue but never heard anything after that.

I then went to the contact page on the bitinstant page and filled out those forms, got a automated reply saying it would be looked into, and never heard anything back.

Can you please look into these?

I tried to send $250.00 directly to Bitstamp. (ZipZap already took its 3.95 and confirmed it sent you the rest)

OrderID: 8af24270-f2a1-4e84-8bb7-6a77cc88f13a
EventID: 824b6fb6-82aa-4dfa-ba77-f546dbab18ea
QuoteID: 00610994-aa35-4617-8446-c22ea6185b65

And this one for $30 which was a transfer rom Dwolla to Bitstamp.The money was removed from my Dwolla account, but never added to my BitStamp account.

OrderID: 1b6597e2-f9ac-4890-ab87-f5e482ff6eb1
EventID: 23457d6f-82bf-46e7-882a-c7a97433534e
QuoteID: 57b27beb-381a-4cbc-ad9d-5358677f49c4

Thank you for your attention in the matter.

[URSAY]

@URSAY

As you said, to add a support ticket at bitinstant.com/contact, I added it and its about a day and I have not got any response from your side.

I created the orders on Apr 4 2013, its past 10 days and I have not got the funds.

https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78
https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2

I think, these details are enough for you to figure out.

Please transfer my funds ASAP!!!!

Did you not receive an automated response saying we had received your support request?

Yes, for the request I added yesterday (at /contact). But no representative contacted me. Please do this as urgent, I will have to bear any penalties for late payment now.

Please read the automated response and you will see that someone is working on your issue.  Thanks.

[akabmikua]

I think BitcoinTalk was offline for past 3 hours, now finally its up.

@URSAY, many people are getting their problem solved, that's good. Please solve mine also! Its really urgent! Please!

All the details below!

Now, I will insert this into every post in this thread!
vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv

PS: My orders are
https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78

Please solve these too!

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Have you already logged your issues thru our support channel at...

bitinstant.com/contact

?

Yes.