Official Newbie BitInstant Support Thread (Active Customer Support)

[ajturnip]

Ursay, sorry if you receive this message twice but I didn't see it in my outbox.

My order details are:
OrderID: 170b9a2e-a38f-4d9e-8746-063a1061a38d
EventID: 7224dc04-331e-4d25-aa6c-fa1263b660f6
DestAccount: 1D2SK3SU47hgQ644CKbvaaQwNRrR6DhUrN
QuoteID: 8ae26104-a6c0-4c0b-b673-addb33852ad1
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365551667.78
APIResponse: {'Transaction_id': u'5164a9b93fa78d7e615fb214'}

I logged my issue through bitinstant support a few days ago but I still haven't received anything in terms of communication. Can you please help me or let me know when I can expect to hear back from bitinstant.

Thanks

[rafa10]

Hello, this is my second order at bitinstant, and I have a problem this time... My payment has already been confirmed by ZIPZAP under Account Number: 335119806 since last friday (april,12) but bitinstant only show my order as "Loading". Whats going on? Wheres my money? The first time was near instant payment to Mt.Gox... and now 2 days has passed and nothing... I lost a lot of good opportunities to buy bitcoins at a low prices (60,70 usd)... I already send 2 e-mails and did not receive any answear...

These are my order info:

Your order status: Loading

Order receipt:

Quote ID   d3630010-5140-4f21-846e-3005d9a4a619
Event ID   b3d81eb1-c827-44f2-872e-7057419365ec
Fees (inclusive)   3.99%%
Amount you paid   $320.0 USD
Amount you will receive   $307.232 USD
Destination exchange   MtGox
Destination account   M22289566X
Order event log
                
Timestamp: Thu Apr 11 20:45:22 2013   
Event ID: b3d81eb1-c827-44f2-872e-7057419365ec   
Event type: Quote for new transaction


Awaiting support,

Regards

[URSAY]

Ursay, sorry if you receive this message twice but I didn't see it in my outbox.

My order details are:
OrderID: 170b9a2e-a38f-4d9e-8746-063a1061a38d
EventID: 7224dc04-331e-4d25-aa6c-fa1263b660f6
DestAccount: 1D2SK3SU47hgQ644CKbvaaQwNRrR6DhUrN
QuoteID: 8ae26104-a6c0-4c0b-b673-addb33852ad1
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365551667.78
APIResponse: {'Transaction_id': u'5164a9b93fa78d7e615fb214'}

I logged my issue through bitinstant support a few days ago but I still haven't received anything in terms of communication. Can you please help me or let me know when I can expect to hear back from bitinstant.

Thanks

Looks like the order may of been executed?

https://blockchain.info/address/1D2SK3SU47hgQ644CKbvaaQwNRrR6DhUrN

[URSAY]

Hello, this is my second order at bitinstant, and I have a problem this time... My payment has already been confirmed by ZIPZAP under Account Number: 335119806 since last friday (april,12) but bitinstant only show my order as "Loading". Whats going on? Wheres my money? The first time was near instant payment to Mt.Gox... and now 2 days has passed and nothing... I lost a lot of good opportunities to buy bitcoins at a low prices (60,70 usd)... I already send 2 e-mails and did not receive any answear...

These are my order info:

Your order status: Loading

Order receipt:

Quote ID   d3630010-5140-4f21-846e-3005d9a4a619
Event ID   b3d81eb1-c827-44f2-872e-7057419365ec
Fees (inclusive)   3.99%%
Amount you paid   $320.0 USD
Amount you will receive   $307.232 USD
Destination exchange   MtGox
Destination account   M22289566X
Order event log
                
Timestamp: Thu Apr 11 20:45:22 2013   
Event ID: b3d81eb1-c827-44f2-872e-7057419365ec   
Event type: Quote for new transaction


Awaiting support,

Regards

Gave your order a manual push! 

[tuboturner]

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ?  Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made ​​the payment

Who sent you this code?  What is the code labeled as?

How much trouble huh my friend!

I received this code in an email from zipzap titled as proof of payment ...

You do not have access to anything out there?

I await return

Can you take a screen shot of this email?

Yes, I'm sending the screen shot by pm

Man, this is getting very tiring ...

you have all the data I have, and now asks me screenshot?

Please check with your sources that my payment has already been made​​,

I am now awaiting the MY ADDRESS IN MY Bitcoins.

Give me an email address so I can send you the attached image, or you forward the email ...

I believe someone just posted instructions about how to find your zipzap acct. #.  Did you try finding that by searching your email?

I just got an email from EBANX ... Saying that my payment was received in the establishment zipzap INC with code "167131" ...

NOW AS A "zipzap ACCT" I DO NOT IDEA WHATSOEVER, AND NOT RECEIVED NOTHING WITH THIS THEME ...

AGAIN I WILL SEND THE DATA THAT I HAVE:

Quote ID-943f48f4 ea8e-4706-9bce-64e4f38a4df0
Event ID c3787904-50e6-4519-b78e-e1a8d1a90275

Bitcoin exchange Destination Address
Destination account 18zG1JfqQZHi8zAkBJgTF2YggFTZCNZamj

IF YOU HAVE ANY EMAIL ADDRESS THAT I CAN SEND YOU A MESSAGE THAT I RECEIVED THE EBANX, I WILL BE GRATEFUL.

WHAT YOUR DOUBT IN RELATION TO MY CASE?

ALREADY PAID DAYS AGO, WHAT YOUR DIFFICULTY?

[ajturnip]

Looks like the order may of been executed?

https://blockchain.info/address/1D2SK3SU47hgQ644CKbvaaQwNRrR6DhUrN

Ursay, I see everything looks correct there but the bitcoins still aren't in my wallet. Do I need to do anything to get it into my wallet?

[FYourself]

Why do people keep asking me if my coupon code works???

I've said it doesn't about 10 times!!!

URSAY, PLEASE, please, for the love of freaking god get me talking to someone WHO ACTUALLY emails me back. No one in your freaking company replies to my emails.

If I have to wait much longer i've pretty much decided that i'm not using bitinstant ever again

CAN I PLEASE HAVE A PHONE NUMBER TO CALL?

You seem to usually post without your order details which makes it difficult to help.

Do you not keep records of order details? You could easily look in the MANY PMs I've sent you. But fine.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

Though I don't get what my details have to do with getting me a number to call. I can't seem to get anywhere with ANY of your customer service people over text. I need to talk to someone.

Also, COULD YOU PLEASE tell people at your company to stop asking me if I've gotten a coupon and just actually give me one? Seriously, 2 people in a row have emailed me asking if I got a coupon and the facebook bitinstant account asked in a comment if i got the coupon also.

Just give me a coupon.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

We like to arrange our Gox coupon list by email.  Do you have an email that I can check to see if you on my list?

nefariouzdeedz@gmail.com

i've been waiting since 4/5 for my order

It's still not clear...

DID you EVER receive a coupon?  Did you try using it?  What was the result?

As I have stated before, yes, in my original confirmation email there was a coupon code. The email stated, however, that, "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order"

The coupon, when used, is said to be invalid or already redeemed.

Am I on the list of people to get coupon codes? When will I get that code? How many are in front of me? 9 days and counting on this issue...

[URSAY]

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ?  Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made ​​the payment

Who sent you this code?  What is the code labeled as?

How much trouble huh my friend!

I received this code in an email from zipzap titled as proof of payment ...

You do not have access to anything out there?

I await return

Can you take a screen shot of this email?

Yes, I'm sending the screen shot by pm

Man, this is getting very tiring ...

you have all the data I have, and now asks me screenshot?

Please check with your sources that my payment has already been made​​,

I am now awaiting the MY ADDRESS IN MY Bitcoins.

Give me an email address so I can send you the attached image, or you forward the email ...

I believe someone just posted instructions about how to find your zipzap acct. #.  Did you try finding that by searching your email?

I just got an email from EBANX ... Saying that my payment was received in the establishment zipzap INC with code "167131" ...

NOW AS A "zipzap ACCT" I DO NOT IDEA WHATSOEVER, AND NOT RECEIVED NOTHING WITH THIS THEME ...

AGAIN I WILL SEND THE DATA THAT I HAVE:

Quote ID-943f48f4 ea8e-4706-9bce-64e4f38a4df0
Event ID c3787904-50e6-4519-b78e-e1a8d1a90275

Bitcoin exchange Destination Address
Destination account 18zG1JfqQZHi8zAkBJgTF2YggFTZCNZamj

IF YOU HAVE ANY EMAIL ADDRESS THAT I CAN SEND YOU A MESSAGE THAT I RECEIVED THE EBANX, I WILL BE GRATEFUL.

WHAT YOUR DOUBT IN RELATION TO MY CASE?

ALREADY PAID DAYS AGO, WHAT YOUR DIFFICULTY?

I am looking for your zipzap acct. #.  I believe it is 9 digits.

[andrehorta]

Bitinstant is stealing me!

My suggestion is to not use bitinstant for nothing!

I did a lot of payment using bitinstant (a total of $ 4000) on the day Abril 08 and Abril 10. See the last answer i received:

Claire Roberts (ZipZap)
Apr 14 09:52 (PDT)

Hi Andre: we need some more information from you before we can assist you. None of these orders have your email address on them and each has a different name. Each of the individuals will need to provide us with a copy of their passport or other government issued picture ID so we can complete identity verification.

Where is written on the site that is required to prove through passport that you are the person who is buying? They are stealing my money!

I WANT MY MONEY BACK!!!

[URSAY]

Looks like the order may of been executed?

https://blockchain.info/address/1D2SK3SU47hgQ644CKbvaaQwNRrR6DhUrN

Ursay, I see everything looks correct there but the bitcoins still aren't in my wallet. Do I need to do anything to get it into my wallet?

Are you using Bitcoin-QT ?  You need to finish downloading the blockchain.  This can take a long time.

[lawrencecoins]

My order failed. I submitted a support ticket but haven't heard anything.

Order ID: da28efda-f52b-47f5-96fc-6bf2432b64d6

As the delivery deadline has long passed, can you refund my Dwolla account?

Thanks.

[URSAY]

Why do people keep asking me if my coupon code works???

I've said it doesn't about 10 times!!!

URSAY, PLEASE, please, for the love of freaking god get me talking to someone WHO ACTUALLY emails me back. No one in your freaking company replies to my emails.

If I have to wait much longer i've pretty much decided that i'm not using bitinstant ever again

CAN I PLEASE HAVE A PHONE NUMBER TO CALL?

You seem to usually post without your order details which makes it difficult to help.

Do you not keep records of order details? You could easily look in the MANY PMs I've sent you. But fine.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

Though I don't get what my details have to do with getting me a number to call. I can't seem to get anywhere with ANY of your customer service people over text. I need to talk to someone.

Also, COULD YOU PLEASE tell people at your company to stop asking me if I've gotten a coupon and just actually give me one? Seriously, 2 people in a row have emailed me asking if I got a coupon and the facebook bitinstant account asked in a comment if i got the coupon also.

Just give me a coupon.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

We like to arrange our Gox coupon list by email.  Do you have an email that I can check to see if you on my list?

nefariouzdeedz@gmail.com

i've been waiting since 4/5 for my order

It's still not clear...

DID you EVER receive a coupon?  Did you try using it?  What was the result?

As I have stated before, yes, in my original confirmation email there was a coupon code. The email stated, however, that, "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order"

The coupon, when used, is said to be invalid or already redeemed.

Am I on the list of people to get coupon codes? When will I get that code? How many are in front of me? 9 days and counting on this issue...

Thanks for helping me compile enough info about your order.  I've added you to a list of people that need new Gox coupons.  I can't provide an ETA of when you will receive your funds but someone is looking at this Gox coupon list.  Thanks for your patience.

[URSAY]

Bitinstant is stealing me!

My suggestion is to not use bitinstant for nothing!

I did a lot of payment using bitinstant (a total of $ 4000) on the day Abril 08 and Abril 10. See the last answer i received:

Claire Roberts (ZipZap)
Apr 14 09:52 (PDT)

Hi Andre: we need some more information from you before we can assist you. None of these orders have your email address on them and each has a different name. Each of the individuals will need to provide us with a copy of their passport or other government issued picture ID so we can complete identity verification.

Where is written on the site that is required to prove through passport that you are the person who is buying? They are stealing my money!

I WANT MY MONEY BACK!!!

We are trying to help you get you your money back.  You sent us more then we are legally allowed to accept.

[FYourself]

Thanks for helping me compile enough info about your order.  I've added you to a list of people that need new Gox coupons.  I can't provide an ETA of when you will receive your funds but someone is looking at this Gox coupon list.  Thanks for your patience.

Okay... It seems your support is very disorganized. I have said numerous times i need a new gox code and just now i'm being put on this list? alright i guess.

[URSAY]

My order failed. I submitted a support ticket but haven't heard anything.

Order ID: da28efda-f52b-47f5-96fc-6bf2432b64d6

As the delivery deadline has long passed, can you refund my Dwolla account?

Thanks.

Did you submit your issue to...

bitinstant.com/contact


Did you receive an automated response which stated that your issue was logged and being looked into?

[URSAY]

Thanks for helping me compile enough info about your order.  I've added you to a list of people that need new Gox coupons.  I can't provide an ETA of when you will receive your funds but someone is looking at this Gox coupon list.  Thanks for your patience.

Okay... It seems your support is very disorganized. I have said numerous times i need a new gox code and just now i'm being put on this list? alright i guess.

You've been spreading your info out in various places.  We deal with a lot of people.  We are working to become more organized as we move to a new customer support software system.  Thanks!

[tuboturner]

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ?  Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made ​​the payment

Who sent you this code?  What is the code labeled as?

How much trouble huh my friend!

I received this code in an email from zipzap titled as proof of payment ...

You do not have access to anything out there?

I await return

Can you take a screen shot of this email?

Yes, I'm sending the screen shot by pm

Man, this is getting very tiring ...

you have all the data I have, and now asks me screenshot?

Please check with your sources that my payment has already been made​​,

I am now awaiting the MY ADDRESS IN MY Bitcoins.

Give me an email address so I can send you the attached image, or you forward the email ...

I believe someone just posted instructions about how to find your zipzap acct. #.  Did you try finding that by searching your email?

I just got an email from EBANX ... Saying that my payment was received in the establishment zipzap INC with code "167131" ...

NOW AS A "zipzap ACCT" I DO NOT IDEA WHATSOEVER, AND NOT RECEIVED NOTHING WITH THIS THEME ...

AGAIN I WILL SEND THE DATA THAT I HAVE:

Quote ID-943f48f4 ea8e-4706-9bce-64e4f38a4df0
Event ID c3787904-50e6-4519-b78e-e1a8d1a90275

Bitcoin exchange Destination Address
Destination account 18zG1JfqQZHi8zAkBJgTF2YggFTZCNZamj

IF YOU HAVE ANY EMAIL ADDRESS THAT I CAN SEND YOU A MESSAGE THAT I RECEIVED THE EBANX, I WILL BE GRATEFUL.

WHAT YOUR DOUBT IN RELATION TO MY CASE?

ALREADY PAID DAYS AGO, WHAT YOUR DIFFICULTY?

I am looking for your zipzap acct. #.  I believe it is 9 digits.

my dear friend, so tell me where I can get this fucking zipzap ACCT I'm gonna get to you ...

BECAUSE OF EMAILS sent to me, NOTHING MATCHES TO THIS INFORMATION YOU ASK ME.

[ajturnip]

Looks like the order may of been executed?

https://blockchain.info/address/1D2SK3SU47hgQ644CKbvaaQwNRrR6DhUrN

Ursay, I see everything looks correct there but the bitcoins still aren't in my wallet. Do I need to do anything to get it into my wallet?

Are you using Bitcoin-QT ?  You need to finish downloading the blockchain.  This can take a long time.

Figured it out....thanks so much Ursay. Your suggestion was very helpful.

[Dâniel Fraga]

Ursay, can you process my order?

Zipzap Account Number: 346112014
Quote ID    77fe980b-f803-4188-a2e7-059f2f310728

Zipzap already confirmed the payment. Thanks.

[morp17]

One more doubt, when you say (I gave the manual push your order.) What do that mean?

Thank you,

I keep waiting 

For the 3rd time I guess.

Zip zap:

Amount to Pay: R$ 103.76

Account Number: 567430046

Zipzap Your payment has been successfully processed and the merchant Has Been Notified to complete your order. Please keep this email for your records.

We value your feedback and would appreciate your participation in a short, 30-second survey, Which you can access here: http://www.surveymonkey.com/s/P6TZQ58.
Your Involvement Enables us to continuously create better experiences for you, and others like you.

Thank you for using zipzap, the Global Cash Transaction Network.

Hello I would like to verify my order is already 4 days and will not receive anything from BTC. The site is still in the air but you do not fulfill that promise.
                                                              5 days
Quote ID: 4bbe5fe4-e95a-474c-94e3-aadcd1aa71f9

Event ID: 7220d8a4-6dac-41f4-aa69-537c31d34287

thank you

zipzap acct. # ?

Thanks for providing so much info!  I gave your order a manual push.  I hope you see some results shortly!