Official Newbie BitInstant Support Thread (Active Customer Support)

[shampayne]

Gareth:

When will you start manually processing orders from Tuesday?

[AngryCustomer]

Gareth:

When will you start manually processing orders from Tuesday?

I second that question.

[vrusso123]

Justanotherbitcoinfan- thanks. made me feel a little better (not sarcasm).

Gareth- why don't you send me 9.0 of your bitcoin? then when you get to my order you can just fund your account? here is my wallet- 1L6asZ1UjMFB2Aj2FTrUwebGDrDhq6FLtR - thanks a lot! (sarcasm).

[JustAnotherBitcoinFan]

Gareth, since you just officially declared that all orders are going smooth now.  When can we expect you start sending us our funds as your business promised it would when the issue was fixed?  Are we too expect that your business will continue holding our funds, with yet a 3rd new excuse?

By the way if you say your waiting for the green light from your techs, then obviously we are not talking to the co-founders or the BI Admins...apparently the techs run your business and make all the calls.  Geeesh lets get past the fictional excuses, and just throw us what is really going and how long we will be waiting already.

[chrometric]

i'll admit i  shot off a dupe  

not knowing the msg system sends all the msg's as "tickets"  

Re: Case #: 9029. Please help me to resolve this missing bitcoin issue

I would like to remain a customer, tomorrow will make a 4 day wait.

Don't really know what else to say  


chrometric

[Gareth Nelson]

Gareth, since you just officially declared that all orders are going smooth now.  When can we expect you start sending us our funds as your business promised it would when the issue was fixed?  Are we too expect that your business will continue holding our funds, with yet a 3rd new excuse?

No new excuses, there's a finite set of orders caught in the backlog which we're still working on, current orders are processing fine, those in the backlog will soon be handled and we will issue fee refunds at the same time.

[2xchapter]

is everyone waiting on transaction failed from wednesday?..

I hope this gets resolved asap...

[chrometric]

failed from Tuesday around mid day   

[Gareth Nelson]

By the way if you say your waiting for the green light from your techs, then obviously we are not talking to the co-founders or the BI Admins...apparently the techs run your business and make all the calls.  Geeesh lets get past the fictional excuses, and just throw us what is really going and how long we will be waiting already.

URSAY and other members of the support team have said that, I myself have not - what we're waiting on is the technical ABILITY to fix this backlog, not permission, and we have developers working on restoring that ability right now.

[AngryCustomer]

failed from Tuesday around mid day   

same..i just want my bitcoins by friday ...otherwise we will have to wait all weekend. UGH

[JustAnotherBitcoinFan]

Gareth, since you just officially declared that all orders are going smooth now.  When can we expect you start sending us our funds as your business promised it would when the issue was fixed?  Are we too expect that your business will continue holding our funds, with yet a 3rd new excuse?

No new excuses, there's a finite set of orders caught in the backlog which we're still working on, current orders are processing fine, those in the backlog will soon be handled and we will issue fee refunds at the same time.

Yes thats a 3rd excuse for those of us who can count.  We must still look like idiots.  So scratch the previous excuse of we will begin issuing the funds when the site has been fixed by the techs...now that the site is fixed, its their working on backlogs (could it be a more cryptic excuse), whats next the power has been shut off and we lost all back orders?!?!?  

[URSAY]

failed from Tuesday around mid day   

same..i just want my bitcoins by friday ...otherwise we will have to wait all weekend. UGH

We work over the weekend.  If your issue has a resolution over the weekend then we'll be ready to fix it and let you know of that resolution regardless of what day it is.

[Gareth Nelson]

failed from Tuesday around mid day   

same..i just want my bitcoins by friday ...otherwise we will have to wait all weekend. UGH

We will still be working on this over the weekend if needed, but I seriously doubt it will last that long.

[347build]

Thank you gareth. Ill see if this $300 goes through. If not... i dont know what to do.

[Gareth Nelson]

Gareth, since you just officially declared that all orders are going smooth now.  When can we expect you start sending us our funds as your business promised it would when the issue was fixed?  Are we too expect that your business will continue holding our funds, with yet a 3rd new excuse?

No new excuses, there's a finite set of orders caught in the backlog which we're still working on, current orders are processing fine, those in the backlog will soon be handled and we will issue fee refunds at the same time.

Yes thats a 3rd excuse for those of us who can count.  We must still look like idiots.  So scratch the previous excuse of we will begin issuing the funds when the site has been fixed by the techs...now that the site is fixed, its their working on backlogs (could it be a more cryptic excuse), whats next the power has been shut off and we lost all back orders?!?!?  

You misunderstood, developers are working on fixing the initial issue and have been from the start, whether or not the site itself is working is a separate matter, though I appreciate the confusion and that the earlier posts could have been worded better.

[Gareth Nelson]

Thank you gareth. Ill see if this $300 goes through. If not... i dont know what to do.

If it doesn't work file a support ticket and PM myself with the ticket reference.

[chrometric]

failed from Tuesday around mid day   

same..i just want my bitcoins by friday ...otherwise we will have to wait all weekend. UGH

We work over the weekend.  If your issue has a resolution over the weekend then we'll be ready to fix it and let you know of that resolution regardless of what day it is.

failed from Tuesday around mid day  

same..i just want my bitcoins by friday ...otherwise we will have to wait all weekend. UGH

We will still be working on this over the weekend if needed, but I seriously doubt it will last that long.

Thank You  

chrometric

[JustAnotherBitcoinFan]

Gareth, could please let us know why the terminal was left up even after the first few hundred were complaining in Q&A and through emails about not receiving their funds in the 2 hour guarantee?  Also, why there was no warning disclaimer placed on the site on day two since you disabled the Q&A from being a warning to new customers that their money would be being withheld due to technical issues?  I believe out of everything, that really hurt your credibility the most with me and many others.

[Gareth Nelson]

Gareth, could please let us know why the terminal was left up even after the first few hundred were complaining in Q&A and through emails about not receiving their funds in the 2 hour guarantee?  Also, why there was no warning disclaimer placed on the site on day two since you disabled the Q&A from being a warning to new customers that their money would be being withheld due to technical issues?  I believe out of everything, that really hurt your credibility the most with me and many others.

Since other orders WERE processing, and cash deposits soon started working too we decided not to disable new orders, if cash deposits had kept failing we would of course have disabled as we've had to do with other payment methods in the past when there have been problems (dwolla used to be terrible for this for example).

[ruffneck]

Tick, Tock