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Tesla71
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June 13, 2013, 08:14:12 AM |
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OK, I also opened a new ticket as supposed to do in the newsletter.
If have no order ID from my Batch 2.1 order from 3. Feb (where to get it from?) only the tX, so I entered 0 there.
Hope I will see my Order in the shop soon...
Will tell if something is changing finally (still have open tickets from weeks ago..)
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bitdude
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June 13, 2013, 08:16:45 AM |
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Hi BitSyncom,
there are always messages about support tickets within updates (suggestions to create new tickets). But if everything seems as expected (the order is on the order page with correct info),
should I or should I not create a support ticket (for some kind of confirmation or alike).
Thanks
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ebereon
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June 13, 2013, 08:39:25 AM |
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OMG they answered my ticket within 5 minutes and my order (Feb 3) is now appearing in the store.
Almost the most beautiful day of my life...
and is shipping in 1-3 days. I said before: I'll address shipping issues first, get production flowing, then I'll address tickets and ship units. there is literally no reason to do this before the first two is ready n set. I opened also a new ticket and closed the old ones. Hopefully I will have something soon in my order page :-) Thank you for processing tickets now. BTW: The link in the last Avalon mail is not correct (SUPPORT.AVALON-ASICS.com). For me " http://support.avalon-asic.com/" or " http://bitsyncom.freshdesk.com/" is working. |
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pikeadz
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June 13, 2013, 10:43:09 AM |
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Hi BitSyncom,
there are always messages about support tickets within updates (suggestions to create new tickets). But if everything seems as expected (the order is on the order page with correct info),
should I or should I not create a support ticket (for some kind of confirmation or alike).
Thanks
Not trying to be a dick, but usually you don't open a support ticket if you don't need support.  It seems that would just clog things up. |
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Elokane
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June 13, 2013, 12:24:06 PM |
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I submitted my ticket 4 hours after receiving their mail, about 7 hours ago..... still nothing on the store for my Feb 2nd order. :/
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WinTame2012
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June 13, 2013, 12:28:02 PM |
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I submitted my ticket 4 hours after receiving their mail, about 7 hours ago..... still nothing on the store for my Feb 2nd order. :/
Consider the timezone. |
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marra
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June 13, 2013, 12:46:23 PM |
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I got my ticket resolved in the support center, yipieee... |
$1 = 1 satoshi ☰☱☲☳☷☷☳☲☰☰☱☲☳☷☳☲☰☰☱☲☲☳☷☷☳☲☳☱☷☷☳☲☰☰☰☰☲☳☳
☳☲☰☰☱☲☳☷☷☳☲☰☰☱☲☳☲☳☷☷☳☳☳☲☰☰☱☲☲☳☷☷☳☳☲☰☰☱☲☲☳☷☷☳☰☱☲☳
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rudrigorc2
Legendary
 Offline
Activity: 1064
Merit: 1000
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June 13, 2013, 12:49:05 PM
Last edit: June 13, 2013, 01:26:46 PM by rudrigorc2 |
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I got my ticket resolved in the support center, yipieee... May I ask your ticket number? |
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bitdude
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June 13, 2013, 02:50:17 PM |
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Hi BitSyncom,
there are always messages about support tickets within updates (suggestions to create new tickets). But if everything seems as expected (the order is on the order page with correct info),
should I or should I not create a support ticket (for some kind of confirmation or alike).
Thanks
Not trying to be a dick, but usually you don't open a support ticket if you don't need support. It seems that would just clog things up. It's OK, I just feel somehow "weird" not to have any troubles so far ... that is not normal, right? |
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melmo
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June 13, 2013, 03:12:38 PM
Last edit: June 13, 2013, 06:39:10 PM by melmo |
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I submitted my ticket 4 hours after receiving their mail, about 7 hours ago..... still nothing on the store for my Feb 2nd order. :/
You Feb 2nd guys are killing me, I'm still waiting for my Oct 6th order to ship!  |
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WinTame2012
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June 13, 2013, 03:26:48 PM |
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I submitted my ticket 4 hours after receiving their mail, about 7 hours ago..... still nothing on the store for my Feb 2nd order. :/
You Feb 2nd guys are killing me, I'm still waiting for me Oct 6th order to ship! Have you created new ticket after Support update letter? |
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kaerf
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June 13, 2013, 03:35:32 PM |
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I submitted my ticket 4 hours after receiving their mail, about 7 hours ago..... still nothing on the store for my Feb 2nd order. :/
You Feb 2nd guys are killing me, I'm still waiting for me Oct 6th order to ship! Did you get a response from support lately? |
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Bowjob (OP)
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June 13, 2013, 05:21:42 PM |
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Guys, I just got my Avalon! It's delicious.  |
It seemed like a good idea at the time.
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uhoh
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June 13, 2013, 06:37:52 PM |
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Guys, I just got my Avalon! It's delicious. Goddamn! AND it's liquid cooled.. |
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melmo
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June 13, 2013, 06:39:59 PM |
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I submitted my ticket 4 hours after receiving their mail, about 7 hours ago..... still nothing on the store for my Feb 2nd order. :/
You Feb 2nd guys are killing me, I'm still waiting for me Oct 6th order to ship! Have you created new ticket after Support update letter? Yup. I've got my fingers crossed! |
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bitcad
Newbie
Offline
Activity: 59
Merit: 0
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June 13, 2013, 09:08:33 PM |
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What is the Avalon making per day with the current difficulty?
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01BTC10
VIP
Hero Member
Offline
Activity: 756
Merit: 503
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June 13, 2013, 09:12:22 PM |
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What is the Avalon making per day with the current difficulty?
About 2.15 BTC/day |
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eabedry
Newbie
Offline
Activity: 38
Merit: 0
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June 13, 2013, 10:10:48 PM |
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After waiting since Feb 2 and opening up a couple of tickets in the past and the another one this morning, I finally have my Feb 2 order in the store.
Yay! Hopefully this means it gets shipped soon.
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ebereon
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June 14, 2013, 02:20:06 AM |
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I opened also a new ticket and closed the old ones. Hopefully I will have something soon in my order page :-)
Thank you for processing tickets now.
...
My ticket is resolved and order page is updated! This is impressive! Thanks BitSyncom  My Order # on the order page is 108xx. Ticket# ~1000 |
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glendall
Legendary
Offline
Activity: 2100
Merit: 1018
Sugars.zone | DatingFi - Earn for Posting
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June 14, 2013, 03:23:53 AM |
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Great to see the balling roll and folks getting updates. World of change from just a week ago.
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