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[tn00739338]

The set email was typed incorrectly and the original authentication letter was not received
So I couldn't receive the letter
Can you help or I can't get in either
I can provide bitcoin address and id
Because there is a lot of money stored in it
I have tried a lot of channels and customer service will ignore it, only here.
And I’m a Taiwanese and I don’t know how to type in English with a translator

[TheQuin]

The set email was typed incorrectly and the original authentication letter was not received
So I couldn't receive the letter
Can you help or I can't get in either

Letting you know that Hotmail likes to hide important stuff in your spam folder is the only help I can offer.

I can provide bitcoin address and id

If you know the password you can use the Bitcoin address rather than the email as the login name.
If there is something wrong with your email account you and you can sign a Bitcoin message from the profile address you can use that to request an email address change.

Because there is a lot of money stored in it
I have tried a lot of channels and customer service will ignore it, only here.

The support email and my PM are the only support channels and I'm the only person providing support. All other channels are for PR and marketing purposes only.

[tn00739338]

But I really didn’t see the repost in my mailbox or spam, nor did I receive it

[TheQuin]

If there is something wrong with your email account you and you can sign a Bitcoin message from the profile address you can use that to request an email address change.

[tn00739338]

I can’t change my email address if I forgot my password and can’t log in


Can I provide another email to receive the password letter?  The current mailbox seems to be blocked


Can i transfer my money to this account
id:48097801
Give me a full refund

[moderator's note: consecutive posts merged]

[tn00739338]

Unable to transpose account information
I have a bitcoin wallet and a fun coin wallet

[tn00739338]

My account
bcd123654783@hotmail.com
is disabled, please remove it for me
That’s why the mail won’t be received

[A Confused Shoe]

I just did instant withdrawal and there is note saying the process can take up to 24 hours ??

I really need this money to be sent right away.... Can I know why this is taking so long

The note also tells you that it is for security reasons. It helps us keep our customers' funds secure by having a system in place to help spot account hacking and abuse. The automated systems aren't perfect so we don't use them to ban accounts, they just flag suspicious activity for manual review. That means a few customers who aren't doing anything wrong get inconvenienced by a delay but overall since we introduced the system it has helped us cut losses to botters dramatically and prevent a lot of customer losses from hacking.

Long time freebitco.in user here, just noticed my Instant Pending Payout(s) are under manual review for up to 24 hours. I have read this response and appreciate the security measures taken to protect all users, but is there any way to expedite this approval process? Like entering my 2FA code or you guys verifying my account through email confirmation or anything? Kind of needed these transactions to go through ASAP, hence the "Instant" withdrawal option was selected.

Really have to reconsider the amount of BTC I hold in my freebitco.in wallet if Instant Payouts moving forward can arbitrarily take up to 24 hours for a "security review".

Thanks.

[TheQuin]

Long time freebitco.in user here, just noticed my Instant Pending Payout(s) are under manual review for up to 24 hours. I have read this response and appreciate the security measures taken to protect all users, but is there any way to expedite this approval process? Like entering my 2FA code or you guys verifying my account through email confirmation or anything? Kind of needed these transactions to go through ASAP, hence the "Instant" withdrawal option was selected.

If you have 2fa enabled then entering the 2fa code twice to withdraw wouldn't offer any more security than entering it once. It also wouldn't help me combat faucet abuse.

My account
bcd123654783@hotmail.com
is disabled, please remove it for me
That’s why the mail won’t be received

Sign a message from the Bitcoin address in the profile or an address you previously deposited from requesting the email change. https://bitcointalk.org/index.php?topic=990345.0

[tn00739338]

Can you return the money in that account to me?



btc:32ik4oeZKpGsPLrBqhhwyPGyAiFUwQBauy
fun:0xbf132e545ac18857cce7beb8582d2256ed714691

[davas96]

hello can you help me i can't log in to my freebitco.in account my email address is davas960916@gmail.com and I can't reset 2FA.

Sorry, your 2FA cannot be reset now because your last login city is different from your current city. Please try to reset your 2FA from the same internet connection that you last used the website from.

[TheQuin]

Can you return the money in that account to me?

Sign a message from the Bitcoin address in the profile or an address you previously deposited from to prove it is your money. https://bitcointalk.org/index.php?topic=990345.0

hello can you help me i can't log in to my freebitco.in account my email address is davas960916@gmail.com and I can't reset 2FA.

Sorry, your 2FA cannot be reset now because your last login city is different from your current city. Please try to reset your 2FA from the same internet connection that you last used the website from.

Sign a message from the Bitcoin address in the profile or an address you previously deposited from requesting the 2fa be reset. https://bitcointalk.org/index.php?topic=990345.0

[davas96]

hello can you help me i can't log in to my freebitco.in account my email address is davas960916@gmail.com and I can't reset 2FA.

Sorry, your 2FA cannot be reset now because your last login city is different from your current city. Please try to reset your 2FA from the same internet connection that you last used the website from.

Sign a message from the Bitcoin address in the profile or an address you previously deposited from requesting the 2fa be reset

My freebitco.in address is davas960916@gmail.com.

[tn00739338]

Can i provide you with photos

[HangOn]

The set email was typed incorrectly and the original authentication letter was not received
So I couldn't receive the letter
Can you help or I can't get in either
I can provide bitcoin address and id
Because there is a lot of money stored in it
I have tried a lot of channels and customer service will ignore it, only here.
And I’m a Taiwanese and I don’t know how to type in English with a translator

If anyone know taiwanese here please help him to understand what @TheQuin needs to recover his account.

[davas96]

My account: Freebitco.in
davas960913@gmail.com
please remove it from me.

[GbitG]

Can i provide you with photos

The set email was typed incorrectly and the original authentication letter was not received
So I couldn't receive the letter
Can you help or I can't get in either
I can provide bitcoin address and id
Because there is a lot of money stored in it
I have tried a lot of channels and customer service will ignore it, only here.
And I’m a Taiwanese and I don’t know how to type in English with a translator

If anyone know taiwanese here please help him to understand what @TheQuin needs to recover his account.

My account: Freebitco.in
davas960913@gmail.com
please remove it from me.

You all guys need to send a message to @TheQuin with all details like bitcoin address and email number and if he asks for any additional information or required any proof then you have to provide this for claim of your account because this all is very important if someone has no proof then maybe it's all on them how they send back response, but you have to accept all these things as it's your own fault nothing else responsible for this all.

[tn00739338]

I have sent a lot of messages to TheQuin, but he doesn’t reply to inquiries, just read the comments on the forum

[TheQuin]

I have sent a lot of messages to TheQuin, but he doesn’t reply to inquiries, just read the comments on the forum

I asked you for a Bitcoin signed message that proves the accounts is yours. There's nothing for me to reply to until you send that to me.

[tn00739338]

I'm sending a message now